The main function of a Quality Liaison is to inspect and audit any part being used on the line for accuracy and completeness concerning all customer requirements. The job duties include communicating any issues and inspecting the products. Essential Functions of the role are listed on the Quality Liaison Resume as – following and enforcing all plant safety rules and policies, understanding and promoting the company’s philosophies, performing containment of any non-conforming products and arranging assistance as needed, providing feedback of potential concerns at customers, supporting root cause analysis on defects, issuing quality alerts when requested by the customer for the nonconforming product, performing audits on the floor, and providing direction for associates; and attending customer product review meetings.
The skills needed at the job include the following – knowledge, and understanding of customer-specific requirements, good organizational skills, proficiency in computer operations, the ability to exhibit high integrity and honesty, project management skills, and the ability to view all aspects of the systems. Hiring employers normally prefer someone having a degree directly related to the field of the industry.
Objective : Goal is to secure an Quality Liaison position those utilities my skills with an innovative industry leader, working with the introduction and marketing of new product offerings deigned to enhance the customer experience.
Skills : High Level Assembly & Test, Rec.inspection, F/a Inspection.
Description :
CA Developed and managed first article inspection reports.
Directly responsible for second-level support of Receiving Inspection.
Coordinated training for the inspection department.
Quality liaisoned with Engineers/Technical personnel.
Sourced and procured all precision equipment for receiving inspection.
Created first article inspection reports.
Communicated with the customer and CLI by coordinating quality and material flow effectively in order to minimize or eliminate customer disruptions.
Experience
2-5 Years
Level
Junior
Education
GED
Quality Liaison Resume
Summary : Eleven years of heavy manufacturing experience. More than ten years managerial experience in leading, directing, and providing administrative support for large groups of employees. Over five years experience in quality control and more than 12 years customer service experience. Almost 4 years experience in telephone, email, and chat interactions for EBay Enterprise.
Skills : MS Office, Quality Management.
Description :
Served as primary customer contact for SPP related issues at Volvo/Mack truck plant.
Conducted product investigations on SPP quality issues, analyzed the data, and reported findings to Volvo/Mack management as well as SPP management team.
Coordinated, lead, and managed SPP employees working on Volvo/Mack property.
Attended quality meetings and truck product audits with Volvo/Mack management.
Reported any issues to SPP management team and followed up on corrective/preventive actions with the SPP quality control team and with Volvo/Mack management.
Assisted in establishing employee performance standards and measurement.
Maintained employee attendance records and quality statistical data for SPP management team review.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In History
Quality Liaison Resume
Summary : To obtain a Quality Liaison position within a business or community organization that allows the utilization and contribution of my skills, knowledge and experience.
Skills : Ms. Word, Multitasking.
Description :
Promoted into a role of increased responsibility and visibility.
Responsible for providing new employee training across all plant work stations, while assisting supervisors and ensuring all production runs are smooth and on time.
Highly trusted liaison who partners with the customer and supplier reps.
Trained new employees and explained protocols clearly and efficiently.
Responsible for assuring quality work and making sure all quality control measures and customer specifications were followed, as well as implementing corrective/preventative actions for SPP quality issues.
Performed daily inspections and audits per standards and WI, and communicates any negative findings to help ensure the customer receives a quality product on time.
Promoted due to production line abilities and a demonstrated ability to ensure the productivity of others.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Quality Liaison Resume
Objective : Bilingual quality liaison capable of handling multiple testing projects simultaneously. Risk management and defect prevention specialist. Efficiently proficient in auditing and monitoring quality requirements to meet company quality assurance standards and customer specifications. Familiar with all aspects of logistics, shipping and receiving and general warehouse operations.
Skills : All Microsoft Applications, Communication SKills.
Description :
Correctly and adequately documented quality and safety issues as they occurred utilizing the 5S program and communicated courses of action to the Plant Manager.
Participated in multiple Kaizen events to enhance Quality improvement from initiation to realization of improved performance which resulted in a score of 90% on semi-annual NAQA inspection.
Drove continuous improvement in the operation by fostering a continuous improvement mindset, elevating new ideas, and executing continuous improvement plans to positively impact plant operations and goals.
Ensured compliance with established standards and procedures involving safety, sanitation, good manufacturing policies, housekeeping, and other plant programs.
Identified and implement opportunities for improvement.
Effectively communicated appropriate information daily, weekly, and monthly to all direct reports by utilizing informal and formal communications- Lean meetings, value-stream mapping meetings.
Monitored corrective and preventive measures accordingly.
Experience
2-5 Years
Level
Executive
Education
Master Of Arts
Quality Liaison Resume
Summary : Quality Liaison with 20-years of progressive experience in the automotive and manufacturing arena. Directed and mentored personnel with quality analysis and process development programs. Highly skilled with industrial applications, including technological equipment and controls to ensure compliance with manufacturing and quality operations.
Skills : Salesforce CRM, Microsoft Office.
Description :
Responsible for evaluating and transacting non-conforming material, record, report, and helping develop countermeasures for product quality issues.
Responsible for adhering to the facility, safety, and 5S policies.
Able to develop a practical understanding of Statistical Process Control (SPC) techniques and serve as a facilitator in assuring proper use of these techniques throughout manufacturing.
Performed quality assurance inspections and instrument and gauge calibrations in support of the overall gauge control program.
Conducted and reported 5S audits.
Capabled of analyzing parts at vendor and customer locations to determine the disposition of returns.
Checked received, in process, and finished parts for conformance to specifications.
Experience
10+ Years
Level
Senior
Education
Diploma
Quality Liaison Resume
Summary : As a Quality Liaison, responsible for Providing and Collecting signed Independent Housekeeping Agreement for all current and any new Housekeeping Vendors used by/or before being used by MCH, coordinate collection of W-9, Certificate of Insurance as required with Accounting.
Skills : Microsoft Office Suite, Adobe Photoshop.
Description :
Inspected parts, answer questions about concerns with products, overseen all assembly lines, and pressed by checking parts and making sure the quality is being obtained.
Worked with engineers, managers, and facilitators about any concerns the customer has.
Attended body shop, paint shop, and final audits at Mercedes Benz.
Metal finished and drove fork truck.
Did daily 5s inspections on the line, operated a 55 ton overhead crane, set dies.
Helped drive the full adoption of 5s and lean manufacturing initiatives.
Closed to help get new production lines started, partner with engineers, and subsequently train team members and supervisors on new processes.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Business Administration
Quality Liaison Resume
Summary : Quality Liaison professional with 24 years of progressive experience in business development, management consulting, innovation, product management, process improvement, purchasing, and manufacturing. The most recent assignment includes developing business model enhancements which were included in Humana Government Business' TRICARE proposal. Proven ability to gain stakeholder agreement and develop practical recommendations through an inclusive, collaborative, customer-centric, and results-oriented approach.
Skills : Innovation, Management Consulting, Business Development, Product Management, Six Sigma.
Description :
Reduced labor cost by 10% by implementing cross-training program.
Served as quality liaison to GE Motor's largest pump customer.
Reduced customer rejects from 4000 PPM to 1000 PPM by using problem-solving tools (i.e. parents, design of experiments) and by implementing a statistical process control program for customers critical to quality dimensions.
Organized, trained, and lead an ergonomics team that reduced repetitive disorder cases by 25%.
Served as project manager for the installation of a 10,000 sqft stockroom as part of the new 400 employee production facility.
Sorted through the products which TRW's incoming inspection ladies deemed defective.
Daily reported to my company of what I found, replaced, and what I looked at, and did each day.
Experience
10+ Years
Level
Senior
Education
Master's
Quality Liaison Resume
Objective : Qualified Quality Liaison with 5 years of manufacturing management experience, including cross-training and scheduling employees, ordering parts, record-keeping, and meeting all production deadlines.
Skills : Bilingual-Turkish, President's List - Kansas City Kansas Community College.
Description :
Attended daily meetings/report-outs as a company representative.
Checked parts, operation, and operators daily for any concerns.
Responsible for overall quality, including sort and/or rework of defective parts.
Checked part inventory and shortages.
Tracked and reported daily quality issues as well as provided root cause analysis and countermeasures.
Developed rework procedures including writing standard work, training rework teams, and ensuring quality parts for the manufacturer.
Spent my time working one on one with customers.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Quality Liaison Resume
Headline : Quality Liaison professional with extensive experience in complex program and project management for nonprofits, healthcare, and academic organizations. Agile and innovative thinker who thrives in dynamic work environments that require creative problem-solving to achieve transformative and high-quality results.
Skills : Agile Fundamentals, Lean Six Sigma Project Example - Trauma Discharge Process).
Description :
Developed and managed program and project plans for the Quality/Disease Management department.
Implemented chronic disease project pilots with physicians for patients generated from Washington State Health Initiatives.
Partnered with physicians to help achieve NCQA chronic disease management certification.
Researched and designed a palliative care education project based on the national clinical model (National Consensus Project) which included: online physician/clinician continuing medical education; onsite training; patient education and implementation of clinical-wide end-of-life practice guidelines.
Skills Used Program development and management; project management; competitive research and analysis; patient education; clinical training and education; event planning and implementation.
Dedicated on-site advocate representative responsible for monitoring, evaluating, negotiating, and maintaining quality expectations in regards to numerous interior trim assemblies utilized in automotive production.
Developed key and wide-ranging rapport, effectively using this communication skill with line associates and quality management alike.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Quality Liaison Resume
Summary : A very hard-working, organized person, who pays attention to detail. I enjoy working with people but am able to work on my own as well. I am courteous and professional and have excellent written and verbal communication skills. I enjoy a challenge and am able to multi-task efficiently and meticulously.
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