Quality Manager Resume Samples

Description :

1. Responsible for planning, directing, and coordinating quality activities for all inspection personnel.
2. Ensuring that the repair and overhaul of all articles are being conducted in accordance with all regulatory and customer requirements and that the work is inspected and returned to service by a qualified inspector.
3. Ensuring that current versions of the required technical data are always available and used for the overhaul or repair of every article where maintenance has been performed by maintenance personnel.
4. Administering the precision tool and test equipment calibration program which requires the performance of periodic checks and calibrations on all new and existing precision tools and equipment as well as the maintenance of current records detailing these checks/calibrations.
5. Evaluating and maintaining the annual internal and external evaluation and surveillance programs and the subsequent evaluation plan and checklists necessary for assessing the implemented policies.
6. Maintaining a current list of approved suppliers through which the repair station and PMA manufacturing departments may purchase aeronautical products and/or direct use material.
7. Managing a list of maintenance providers (both faa certified and noncertified), for the performance of repairs, maintenance, modification, and/or overhaul of aviation articles.
8. Managing existing and ongoing employee training while maintaining current records that verify individual participation.

Experience

10+ Years

Level

Consultant

Education

Masters of Business Administration

Description :

1. Supporting customer and end item users with technical issues and concerns and promptly performing preventative and corrective action.
2. Designing, administering and auditing conformance of the QA system to AS9100/AS9102FAI/AS9110 and Nadcap requirements.
3. Leading the implementation of proactive quality management practices in all functional areas, spanning marketing and product development, manufacturing, and test.
4. Teaching and facilitating the implementation of the tools of quality to the broader organization and supply chain.
5. Possessing working knowledge of 8d and root cause problem-solving methodology.
6. Providing reports depicting the quality levels, quality problems, and cost of quality.
7. Driving quality improvement with through more effective launch of new programs.
8. Providing quality reports to customers as required, and ensures frequent, effective communication with customers on all corrective action plans.

Experience

2-5 Years

Level

Junior

Education

Bachelors of Science

Description :

1. Created a corrective action policy to reduce the number of technical support cases resulting from internal issues.
2. Led teams through the process of root-cause analysis and corrective action methods and reduced the number of tech support cases by 20% in a 3 month period.
3. Developed a system to address the alarming number of parts replaced under warranty, many of which were never returned and the cause of the failures was not investigated.
4. The system included failure analysis reports that enabled a feedback loop to all relevant internal and external stakeholders.
5. As a result, returns were reduced by greater than 30% in less than 4 months which, in turn, significantly reduced man-hours and warranty costs.
6. Focused on a modular design in software and hardware for strategic reuse and scalability.
7. Also, led continuous improvement efforts which improved test accuracy by 20% and reduced test time by 80%.
8. Created and executed schedule, cost, capacity, scalability, risk analysis, and product qualification plan to successfully transfer more 10 + new products into full-scale production, on schedule, complete with documentation, test hardware/software.

Experience

7-10 Years

Level

Senior

Education

Bachelor Of Arts

Description :

1. Driving, leading and troubleshooting quality investigations to ensure issues are thoroughly investigated with appropriate caps.
2. Effectively interacting with production and development teams to maintain product supply and help introduce new products.
3. Working with purchasing staff to establish quality requirements from external suppliers.
4. Bringing together the staff of different disciplines and driving the group to plan, formulate and agree on comprehensive quality procedures.
5. Persuading reluctant staff to change their way of working to incorporate quality methods.
6. Managing raw material testing, in-process testing and finished producing and release procedures.
7. Responsible for the creation, issuance, tracking, review, approval and/or control of labeling materials as per 21 CFR 101 regulations.
8. Responsible for the overall health of the quality department through technical guidance, employee development, and actively collaborating with production.
9. Upgrading and/creation of quality plans for legacy and new products.

Experience

7-10 Years

Level

Senior

Education

Masters of Science

Description :

1. Managing and maintaining the quality management system in relation to AS9100C and ISO 9000/2008.
2. Working one-on-one with AS9100C lead certification auditors to supply any quality documentation needed during recertification and surveillance audits.
3. Writing non-conformance documents, corrective action reports, and preventive action report to continually improve companywide quality.
4. Utilizing lean six sigma principles to investigate non-conformances/ identify root causes.
5. Revising and maintaining process maps, procedures, and any other quality documents to reflect processes as they are carried out, as well as in relation to AS9100C's standard for quality management systems and any other customer specific requirements.
6. Writing a new company employee safety manual and forklift safety manual create a FOD training program and an AS9100C training program for familiarizing and training employees with these standards and regulations.
7. Tracking shipment summary and jobs returned data to create reports to detect potential problem areas and better improve delivery times.
8. Responsible for forklift safety training and ensuring all facility safety regulations are observed.

Experience

7-10 Years

Level

Senior

Education

Certificate

Description :

1. Brought on board to develop and implement a corporate-wide API spec Q1, spec 11AX & 5B program.
2. Transitioned all existing recordkeeping systems from manual tracking to a digital record keeping information system.
3. Represented management during all QSI preliminary setup reviews and compliance audits.
4. Streamlined operational processes management including ordering, inventory, manufacturing, calibration tracking, and quality assurance methodologies reducing loss and NCP production to cycling target guidelines.
5. Integrated automated digital barcode system for our calibrated precision instrument distribution.
6. By connecting tooling to the employee and the workstation, shrinkage tracking and timely calibration processes were implemented.
7. Developed innovative product line management processes that expedited barrel honing and quality staging prior to coating.
8. Performed corporate acquisition conversion to concurrent API practices including machine maintenance scheduling, precision tooling calibration, product line sorting, critical designator print review and floor plan layout.
9. Reviewed and oversaw internship program to correct print layout including the addition of API spec callouts, critical designators, non-compliant tolerances and inserting proper logo, revision creation, review, and approval formatting to meet Q1 requirement.

Experience

5-7 Years

Level

Executive

Education

Masters Of Public Administration

Description :

1. Ensured an effective ISO 9001:2008 Quality Management System (QMS) process was established and implemented, to recommend corrective and preventative action where necessary to ensure its effective implementation and improvement.
2. Effectively managed and coordinated all quality management activities and staff to deliver the scope of work in line with all project expectations.
3. Liaised with clients on all quality related issues during design, procurement, fabrication, construction and commissioning matters.
4. Monitored and controlled project quality performance against quality requirements using appropriate control tools and report same to management, clients and project management team.
5. Prepared, issued and revised the contract quality plan, inspection/verification strategy, and compliance strategies.
6. Established a team of competent and experienced Quality Management (QM) discipline engineers to meet the scope of work and specify contract quality requirements.
7. Ensured that contract personnel was provided with the tools and knowledge required to execute the contract/project with legislation, procedures, and compliance.
8. Convened and attended meetings concerning project quality management matters as appropriate.

Experience

7-10 Years

Level

Senior

Education

Masters Of Business Administration

Description :

1. Responsible for developing, maintaining, and reporting departmental goals for quality and continual improvement.
2. Participate in group, team, and departmental meetings to collect, analyze, and act on issues to improve facility performance.
3. Planned, coordinated, and directed the quality management system designed to ensure continuous production consistent with established standards.
4. Built, maintained, and promoted a quality driven culture within the QMS and through regularly scheduled meetings held with plant employees.
5. Developed, initiated, and performed corrective actions ranging from external complaints, rejects from customers.
6. Using tools such as 6 panel, fishbone, deep dive root cause analysis, 8d corrective actions, as well as executing and training on these areas.
7. Performed and managed process audit schedule for the facility utilizing the layered audit process.
8. Maintained MSA data and calibration system of all inspection tools used by the facility.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Responsible for implementing and maintaining the Alcoa business system (modeled after the Toyota business system) continuous improvement process for this location of alcoa's building and construction division.
2. Training and coaching all levels of employees in problem-solving and corrective action reporting.
3. Facilitating quality Kaizen events quarterly to identify opportunities for improving current processes and soliciting all levels of team member involvement in brainstorming, analysis and improvement execution.
4. Facilitating "take time out for problem-solving" events weekly using 5-why and 8-discipline methods to assist team members in determining root cause, developing corrective & preventive action plans and ensuring execution/follow-through.
5. Initiated level 3 "flash" communication meetings combining verbal & visual tracking daily management where all departments come together & report out the key measurable status, identify daily constraints & present problem-solving results all in 15 minutes total.
6. Managing quality control department with 4 direct salaried reports and 8 hourly technicians.
7. Resolving customer claim issues, vendor claim issues, manage change control process and oversee operational excellence process auditing to ensure quality system compliance.
8. Developing & executing annual departmental operational plans in concert with business plan & track performance objectives.
9. Coordinatiing development of process FMEAs & control plans with cross-functional teams for existing processes without and proposed new processes.

Experience

10+ Years

Level

Consultant

Education

Bachelor Of Science

Description :

1. Developing, implementing and managing quality management system to ISO 9001:2008 certification.
2. Responsible for continuous improvements, value mapping, inspection & testing, preventative and corrective actions, root cause analysis, solutions implementation & follow up.
3. Providing excellent customer service handling customer concerns and quality action plans.
4. Conducting management reviews, internal audits, process audits, and product audits.
5. Authoring and standardizing checklists, process documents, and leading continuous improvement activities for engineering and manufacturing.
6. Managing subcontractor quality and work processes and quality via audits, data analysis, communications, & metrics reporting.
7. Leading diverse workgroups and teams through process and product improvement initiatives.
8. Designing technical project overviews, system designs, and control charts.
9. Constructing an intranet website providing accessibility to reports, tools, processes, and reference documents.
10. Programming PLC equipment, application design verification testing, and control panel testing.

Experience

10+ Years

Level

Consultant

Education

Associates