A Quality Service Representative addresses customer issues and solves them in a timely manner. These representatives interact with customers on a variety of channels such as phone, email, and social media. A well-written Quality Service Representative Resume mentions the following core duties – taking ownership of customer issues, troubleshooting problems and seeing them through to resolution, escalating unresolved issues to the appropriate internal teams, collecting prompt and accurate feedback from customers, documenting knowledge in the form of solution articles, and solving customer problems in a more streamlined manner.
Here are some of the skills that every Quality Service Representative should possess – being quick on their feet, good conversation skills, competent multitasking skills, attention to detail; the ability to honor deadlines, and attention to detail. Hiring employers normally prefer to hire those having a high school diploma or GED. However, some companies necessitate relevant work experience as well.
Summary : Strong Quality, Quality Service Representative demonstrated while meeting the fast-paced, multi-tasking demands of an industry leader. Proven abilities to quickly solve problems: using root cause analysis; working independently; making fast, accurate decisions; and communicating, teaming and following up with different people/functions.
Responsible for a range of quality activities/inspections before, during and after the printing of project files.
Verified that order specifications and production standards were adhered to re color, layout, page sequence, ad placement, margins/borders, page trimming, etc.
Scoped included: the concurrent review of multiple project files; conducting sample inspections/audits at different stages; maintaining required quality records; team/customer problem solving; and verifying order freight/shipping specs.
Recognized for inspection and auditing strengths.
Excelled in front end proofing and the correcting of digital files and pre-production samples in order to prevent later production defects.
Demonstrated fast-paced problem solving/communications by conducting a root cause analysis of quality issues and coordinating the resolution/correction of matters with CSR's, Pre-Press Techs, Press Leads and Production/Scheduling Managers.
Multi-tasked with urgency to meet a rapid series of production deadlines.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Quality Service Representative Resume
Summary : Quality Service Representative is responsible for Reviewing audit and assessment results and identifies the associated severity/risk to ensure the appropriate level of action is planned and taken to eliminate non-conformance, Facilitating closure of concerns and commitments, Serving as technical or quality expert by responding to targeted questions from the field, or other organizations, and provides support to customers.
Skills : Microsoft Windows, Tracking Skills, System Management.
Description :
Continually re-ordered priorities to include last minute changes/corrections and follow up to keep others on schedule.
Engaged in a variety of computer tasks including: maintaining a daily report on quality incidents.
Entered data and audit info into quality programs/Excel.
Worked with the order management and scheduling system; and extensive e-mail communications re project details, changes, status, etc.
Tracked current jobs on presses and input information obtained on the titles.
Exerted latitude in determining objectives and approach to work assignments.
Influenced management in determining unit goals and objects. Worked is managed to ensure objects are achieved.
Experience
10+ Years
Level
Senior
Education
Bachelor's
Quality Service Representative Resume
Summary : Progressive career growth Quality Service Representative with 20+ years of experience gained in fast-paced, high-volume / low margin production, manufacturing distribution environments producing and shipping date and cost sensitive products. Proven quality assurance / quality control skills in production / manufacturing environments using problem-solving skills with accountabilities for safety, quality, customer-service, record keeping, data-entry and analysis.
Skills : Recording Skills, Monitoring Skills.
Description :
Printed and distributed high-volume Retail Catalogs such as Oriental Trading and Magazines such as Elle and Rolling Stone - The plant went through multiple ownerships and is now going through a process of consolidation following the recent acquisition of World Color by Quad Graphics.
Monitored overall product quality of the printing processes.
Supported the Customer Service, Production & Quality leadership/management and work closely with Operators and their crews to adjust and achieve the equipment to match the precise color expectations and to consistently achieve that quality with each impression.
Read blue lines and check and analyze for typographical errors.
Monitored color variation, registration, cross alignments, bleeds plus review samples and Color OK's.
Used instrument to read density and dot.
Analyzed using data analysis in GMI Color Manager, ICS Digital Proof Manager, and X-Rite Automatic Spectro-Densitometers.
Experience
10+ Years
Level
Senior
Education
Business Management
Quality Service Representative Resume
Headline : Seeking a part-time or full-time position that allows me to exercise my customer service experience, my people skills, and my background in teamwork to help further the mission of the organization.
Skills : Microsoft Office, Customer Service, Mortgage Applications, Communications.
Description :
Answered the telephone in an accurate and professional manner within the Operations Call Center.
Processed information needed to fulfill Paratransit trip requests, cancellations, and changes.
Scheduled effective and efficient trips.
Determined eligibility for each Paratransit trip in accordance with ADA and RTA requirements via the use of specialized software programs utilizing a mainframe and a PC.
Kept abreast of all RTA-related activity, including but not limited to, changes in service and marketing-related promotions and programs in order to provide RTA customers with up-to-date information.
Communicated via telephone or mail with customers regarding changes in scheduled pickup time or other adjustments to the trip schedule.
Responded to and handled internal/external information requests relating to Paratransit and Fixed Route services, lost items, and other requests as necessary.
Experience
5-7 Years
Level
Executive
Education
Business Management
Quality Service Representative Resume
Summary : Exceptional Quality Service Representative for over 30 Years Efficient with Minimal Supervision 100% Attendance Outstanding Phone Skills Ability to Establish Rapport with People from all Socio-Economic Backgrounds Organizational Ability and Attention to Detail Problem-Solving Ability Calm under Pressure.
Skills : Microsoft Office, Quality Management.
Description :
Promoted to Quality Service Representative is less than 6 months due to my professionalism and customer service skills.
Coordinated online and telephone orders and made sure all requests from customers are fulfilled in timely Train fellow colleagues to use NexTable, our reservation system.
Assisted the front desk to greet and seat customers as well as check for any existing reservations and create new ones for future dates.
Performed managerial functions in the absence of my manager to generate all final checks printed correctly by table number.
Performed walkarounds to ensure all customers are receiving a 5-star service.
Responsible for printing out separate reports for credit card transactions and printing a separate report for cash and checks.
Performed a monthly audit of all cash transactions and reported to management any and all inaccuracies.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Quality Service Representative Resume
Headline : Quality Service Representative is responsible for building and developing relationships with peers and others to exchange feedback and Lessons Learned on issues or concerns, Conducting quality significant reviews (QSR) as well as additional duties such as Safety Regulatory Officer (SRO), Causal Analysis, and assessments.
Skills : Microsoft office, Directing Skills.
Description :
Responsible for general departmental support to the Quality Service Coordinators including prompt response to all queue calls from member/beneficiary/recipients, Social Workers, Case Managers, Health Plan representatives, or Transportation Providers.
Ability to clearly document complaints/grievances with concise and accurate information obtained from the caller.
Responded promptly by answering incoming complaint calls received on the Quality Management phone line.
Ensured thorough and concise documentation of all complaints lodged.
Entered data for the application of Liquidated Damages.
Provided notification to the QM Risk Manager, Quality Service Coordinator, and Team Lead when an accident/incident is reported to MTM by a member/beneficiary/recipient, transportation provider, or health plan.
Provided departmental support to the Quality Service Coordinators as needed and Compliance Auditors.
Experience
5-7 Years
Level
Executive
Education
BS/Business In Human Resources
Quality Service Representative Resume
Objective : Quality Service Representative with 4+ years of experience in Performing customer service activities and initiatives for a broad range of products, services, and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners, Receiving, investigating, and responding to customer inquiries regarding products, services, and issues via all channels through which customers are served.
Skills : Emergency First Responder, Microsoft Office.
Description :
Managed a high-volume workload within a deadline-driven environment, while developing and maintaining customer relationships.
Resolved customer inquiries and issues while striving to meet performance benchmarks.
Proactively monitored customer traffic, while providing updates and information via phone, email, or Customer Relationship Integrated Systems (CRIS).
Responsible for the escalation and follow-up of cases requiring further action.
Provided assistance for customer setup and training in ShipCSX.
Worked closely with Network Operations to provide information to customers.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Business Administration
Quality Service Representative Resume
Objective : An extremely goal-oriented & fast-paced worker. believe one of my greatest assets is how well I adjust/adapt to any and all circumstances. Able to take on large tasks (many at a time) and due to my ability to prioritize and organize myself allow me to get tasks done in a complete and timely manner. I rarely call out of work and I am always punctual. Believe I will be an asset to any company and hope to be a part of yours.
Prepared food for guests in the Port Orleans food court.
Maintained quality protocols for compliance in all kitchen areas.
Shut down/opened food court (including closing down all stations and sanitizing) Managed the cash register for any/all shifts.
Ensured quality care by shutting down registers and walking monetary funds to a locked safe.
Worker 17 hours shifts 3 days per week.
Responsible for supporting Management in marketing programs and projects.
Experience
2-5 Years
Level
Executive
Education
GED
Quality Service Representative Resume
Objective : As a Quality Service Representative, responsible for Resolving customer service inquiries and issues, Recommending appropriate solutions, Referring complex or reoccurring issues, Maintaining high levels of customer satisfaction consistent with PNC's core values, and also Demonstrating commitment to quality through customer and service partner interactions.
Performed audits on machinery to ensure the product is acceptable and meets customer expectations.
Processed Office Copies that are sent directly to Customers, Publishers, Authors, and TV shows.
Worked with upper management, CSRs, Supervisors, Leads, and Operators to help get the best product possible out the door.
Kept schedules up to date and prioritized workload so deadlines are met.
Worked independently on a 12-hour shift with little to no supervision.
Utilized computers for emails, spreadsheets, printing shipping orders, schedules and manufacturing orders, and follow-ups, etc.
Processed custom reports regarding sales and volume information on a daily basis.
Experience
2-5 Years
Level
Junior
Education
Diploma In General Course
Quality Service Representative Resume
Summary : To operate in a finance industry position that will allow me to lead, analyze, and problem solve. Desire a position that will allow for growth into a Senior level finance position.
Skills : Quality Management, Auditing Skills.
Description :
Monitored sales figures for real time value added reporting.
Asked a series of questions about the service that the company and the technician provided.
Organized all material to ensure the restaurant is ready for business the next day.
Received customer complaints and suggestions and data input as well as preliminary research in order to assist in the resolution of passenger concerns.
Replaced the WSP receptionists as requested.
Executed audits on enrollment forms submitted by customers.
Analyzed, identified trends, and provided reports as necessary.
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