A Reception Manager is hired to provide excellent visitor and client service and to ensure the reception area operates a high-quality service at all times. A well-written Reception Manager Resume describes the following core duties – supervising the professional greeting of client and visitors by front office workers; managing the room reservations and ensuring the processing of all inquiries; recruiting and inducting and training the reception and meeting room; conducting appraisals and performance management; leading and mentoring the team members; producing and managing the reception rota; managing the implementation for changes, and supervising the coordination of VIP events and functions.
The most sought-after skills include – a pleasant personality with a dynamic attitude; solid customer service approach; experience with office machines; thorough knowledge of customer service, office management, and basic bookkeeping procedures; multitasking abilities; and people skills. Education to a high school diploma level is considered mandatory, however, possessing a degree will be an asset.
Objective : Responsible for Promoting to Reception Manager, after demonstration of strong office management and customer service management skills in the prior role as Receptionist.
Skills : Microsoft Office, Customer Service, Receptionist.
Description :
Implemented, streamlined, and monitored Service Advisors' receipt of customer's vehicles.
Created and implemented a follow-up program for customers who have received their vehicles.
Created, implemented, and monitored an in-house C.S.I.
Implemented and monitored follow up system for outstanding quotations.
Implemented attendance documentation and reporting procedures for employees who are sick.
Managed customer expectations both on-site and on the telephone.
Responsible for the allocation of courtesy cars to customers.
Experience
2-5 Years
Level
Executive
Education
GED
Reception Manager Resume
Objective : Reception Manager with 2+ years of experience in Assisting in all duties of office management including, hiring, training, and developing communications for reception staff, and also Working directly with A/P and A/R both with our own vendors as well as payroll and contracted relief doctors.
Skills : Receptionist, Office Equipment, Office Assistant, Computer, Word, Mailroom.
Description :
Designed to both demonstrate and validate the knowledge and experience gained over the course of 4 years of study.
Contributed to the development of the Capstone theme.
Directed and trained a staff of 65 employees in the skills necessary to effectively perform their assigned tasks.
Created training systems designed to aid employees with the assigned job positions.
Marketed event to raise money through ticket sales by creating promotional videos.
Participated in the planning and development of a large-scale dinner event for 120 guests, which included the University President.
Designed and established a process system for managing guest registration and coat check.
Experience
2-5 Years
Level
Executive
Education
BS
Reception Manager Resume
Headline : Seeking a Reception Manager position in which to demonstrate my creativity, communication, project management, and team-working skills in the order to contribute to the success of the company.
Supervised the professional greeting of clients and visitors, to the highest standards.
Managed room reservations ensuring that the bookings team are processing all inquiries accurately.
Led, monitored, motivated, and inspired the team; providing guidance and support.
Reviewed existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Produced, managed, and operated the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary.
Managed the implementation of any change or upgrade in software systems.
Monitored budget and produce weekly/monthly reporting where applicable.
Experience
5-7 Years
Level
Executive
Education
Diploma
Reception Manager Resume
Headline : To obtain a Reception Manager position with a progressive company where I can utilize my years of experience in an office setting as a Lead reception in combination with my experience in the veterinary field.
Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greeted persons entering the establishment, determine nature and purpose of visit and direct or escort them to specific destinations.
Transmitted information or documents to customers, using computer, mail, or facsimile machine.
Heard and resolved complaints from customers or the public.
Performed administrative support tasks, such as operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Filed and maintained records.
Provided information about establishment, such as the location of departments or offices, employees within the organization, or services provided.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Reception Manager Resume
Objective : As a Reception Manager, responsible for Ensuring open and productive relations with all residential unit owners, including management of rental program operations thru Opera PMS.
Skills : Front Desk Reception Manager, Communication, Management.
Description :
Responsible for all functions of the front desk, patient records, patient billing, and accounts.
Performed bookkeeping (closing the books nightly), word processing, and filing.
Maintained complete records, generated invoices, and received, posted payments.
Scheduled appointments, updated office calendar, and check clients in and out.
Maintained an accurate patient database.
Provided courteous in-person and telephone client service and answered questions.
Assisted with the cleanup of the clinic and directed resources where needed.
Experience
2-5 Years
Level
Executive
Education
DIploma
Reception Manager Resume
Objective : Dedicated and focused Reception Manager who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Skills : Hospitality, Inventory Management, Customer Service Representative, Administrative Assistant.
Description :
Thoroughly investigated past due invoices and minimized the number of unpaid accounts.
Recorded and filed patient data and medical records.
Wrote clear and detailed clinical phone messages for physicians.
Directed patient flow during practice hours, minimizing patient wait time.
Examined diagnosis codes for accuracy, completeness, specificity, and appropriateness according to services rendered.
Scheduled surgeries and procedures in conjunction with the Surgical Coordinator.
Prepared prescription refill requests on behalf of the physician.
Experience
2-5 Years
Level
Executive
Education
MS
Reception Manager Resume
Objective : Outgoing and resourceful Reception Manager with over ten years of experience consistently meeting and exceeding productivity goals. Proven ability to troubleshoot and resolve issues quickly. Maintains a high level of patience, professionalism, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills : Microsoft Word, Interpersonal Skills, Organizational Skills.
Description :
Completed registration quickly and cordially for all new patients.
Answered multiple phone lines and routed calls properly if necessary.
Scheduled all receptionists - monthly Handled all customer complaints Maintained a professional, organized, and well-run reception.
Received payment and record receipts for services.
Scheduled appointments and maintain and update appointment calendars.
Controlled a team of Service Advisors, Administrative Staff, Car Washing, and Car Detailing crews (44 Nos).
Responsible for Recovery and Courtesy Vehicles and staff responsible for these tasks.
Experience
2-5 Years
Level
Executive
Education
MS
Reception Manager Resume
Objective : Reception Manager is responsible for the day-to-day operations of the company’s reception desk, including signing up clients for appointments and meetings, greeting guests, and directing appointments to the appropriate departments.
Responsible for coordinating schedules for 2 doctors, creating patient records, updating charts with detailed medical terminology and codes.
Answered a 5 line switchboard and direct emergency response.
Handled all financial transactions for clients during the intake and discharging of patients.
Checked in patients and documenting all vital signs/symptoms and behaviors of ill patients.
Filled and dispensed pharmaceuticals and explained discharge and medication instructions to all clients.
Assisted clients with home care post-surgical procedures, products, grooming tools, etc.
Supplied owners with behavioral referrals, brochures, books, videos, etc.
Experience
2-5 Years
Level
Junior
Education
G.E.D
Reception Manager Resume
Headline : Reception Manager is responsible for the overall quality of customer service to the Hotel and Restaurant industry. This includes consulting, training, and facilitation of all aspects of a receptionist’s job to ensure that all guests have a positive experience. It also includes working closely with the Hotel Manager on standard operating procedures and procedures for guest care.
Skills : Microsoft Office, Supervising, Customer Sevice.
Description :
Supervised day to day Reception operations to a consistently high standard.
Set departmental objectives, work schedules, budgets, policies, and procedures.
Monitored the appearance, standards, and performance of the Reception team members with an emphasis on training and teamwork.
Ensured team members have up to date knowledge of hotel products, services, pricing, and policies as well as a good knowledge of the local area.
Maximized sales revenues through up-selling and marketing programs.
Monitored guest satisfaction reports and implementing actions to improve results.
Promoted the Hilton HHonors guest reward program and provide recognition and benefits to all present members.
Experience
5-7 Years
Level
Executive
Education
MS
Reception Manager Resume
Headline : Reception Manager is responsible for handling a wide range of customer service needs, from the smallest of inquiries to large-scale projects, including providing a 24/7 first-response capability. The role is also responsible for managing the day-to-day operations of the reception desk and ensuring each guest receives their check in and check out issues are resolved in a timely fashion.
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