Recovery Manager Resume Samples

Description :

1. Planned Oracle backup and recovery strategy and implemented automated services.
2. Performed a cross-platform database migration with imp/exp data pump.
3. Restored the databases, data files, tablespaces from the backups in case of any data loss Analyzed database performance and tuned database with Orachk, and SQL Explain Plans.
4. Created a single instance database and real application cluster with the requested specification.
5. Provided DBA implementation and support for Oracle migrations and upgrades, including environments using Oracle Data Guard.
6. Designed Disaster Recovery strategy for application database and implemented.
7. Conducted mandatory training for all employees, as well as leadership training for Supervisors.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Computer Science

Description :

1. Managed successful recovery operations during long-term tenure with Alliance One, Inc.
2. Managed team of Collectors and Supervisors.
3. Reported directly to Vice President, providing receivables tracking updates and developing strategies to increase output.
4. Met daily with Supervisors to discuss operational strategy and review call results for the previous day.
5. Monitored calls and tracked overall productivity.
6. Communicated with clients to address concerns and provide updates and reports.
7. Reviewed legal correspondence and forwarded to company Attorneys.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Interviewed and hired law firms and collection agencies across the United States to recover outstanding receivables.
2. Managed these law firms and agencies through on-site audits.
3. Represented the bank in numerous court cases in order to obtain legal judgments.
4. Managed three departments within the Card Products Division.
5. Interviewed and hired potential employees.
6. Responsible for reconciliation of General Ledger accounts, and reporting to upper management on a monthly basis.
7. Administrative Supervisor - Supervised a department of financial analysts responsible for daily and monthly reports.

Experience

2-5 Years

Level

Executive

Education

BA

Description :

1. Ability to effectively engage clients with substance abuse issues.
2. Provided individual, and group counseling sessions with a focus on addiction-related topics.
3. Responsible for intakes and assessments, problem identification, treatment planning, recording progress notes, and developing discharge plans, review of continuing care plans.
4. Responsible for maintaining contact with referral sources and other agencies involved in client care (i.e. criminal justice system and housing programs).
5. Ability to provide individual, group therapy.
6. Gained acknowledgment several times for outstanding performance and being a team player as I was able to assist with the development of the youth substance abuse treatment program.
7. Developed reports to track delinquencies throughout the credit card portfolio and monitor collection activity.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Designed and delivered educational materials for target audiences in Liability, Property, Workers Compensation, Ocean Marine claims, and staff attorney offices throughout the Northeast.
2. Established meaningful performance measures, the file review process, and management reports.
3. Employed development planning, for both technical and supervisory skills.
4. Worked in the Finance Department for a major local manufacturer.
5. Plan and implement special projects with overseas business partners to create process improvement which in turn is a cost-saving to the business.
6. Managed and coordinated revenue recovery activities for 71 hospitals, including recommending performance improvements to core processes.
7. Improved payer contracts and relations.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Oversaw activities directly related to providing services for customers or business partners.
2. Managed staff, coordinate caseloads, and assign specific duties.
3. Directed and coordinated the organization's financial and budget goals to fund operations, maximize investments, and increase efficiency.
4. Established and implemented departmental policies, goals, objectives, and procedures, conferring with the management team, business partners, and staff members as necessary.
5. Determined staffing requirements, and interview, hire, and train new employees, or oversee those personnel processes.
6. Monitored staff to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
7. Reviewed scorecards, performance reports, and other data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Experience

2-5 Years

Level

Executive

Education

MS

Description :

1. Managed a physical move of locations for Incident Management Lead both full-time employees and contractors (maximum of 20), Lead Availability Manager, on Capital One account(3 yrs) to manage the difficult transition of Command Center Operations and Enterprise Monitoring (platforms included VMS, Unisys, and UNIX) to a steady-state environment in India.
2. Responsible for managing large critical organizations (50+ people) during the transition.
3. Oversaw international site from the US to strengthen operational deficiencies and train Command Center management team by developing training curriculum, audit execution, and defined performance expectations Point of contact and issue driver for all issues regarding 24x7 Command Center Operations Assessed, developed, and enforced metrics for CC and Incident Management employees.
4. Assisted with transitioning Command Center Operations (platforms included VMS, Unisys, UNIX, and Enterprise Monitoring) to a steady-state environment in India Responsible for the Management of Command Center Operations, Incident Management, and Tape Library Operations.
5. Analyzed coding irregularities and payer behaviors to maximize net revenue; and daily payment variance review.
6. Utilized MS Access and MS Excel to compile data as a means to effectively create large projects based on trending tendencies, and pursued additional reimbursement due to hospital.
7. Interfaced with key payer management to ensure timely resolution of issues and accurate reimbursement for services provided.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Supervised 2 supervisors who were responsible for 45 employees Responsible for collection and recovery of indirect loans covered by Central Carolina Bank.
2. Resolved past due accounts, skip trace.
3. Signed out accounts for repossession or other legal action.
4. Handled customer service calls and complaints.
5. Knowledgeable in rules and regulations of fair debt collection practices of first-party collections.
6. Consistently avoided losses and lowered expenses.
7. Ranked outstanding on performance evaluations.

Experience

2-5 Years

Level

Executive

Education

BA

Description :

1. Responsible for inventory management of the charged-off accounts to maximize recoveries, managed 10 FTE's support team, the Consumer Credit Counseling area, and was responsible for the company's 1099-C tax reporting process.
2. Led the conversion from the RMS system to the Recover Master system; including mapping of existing data, creation of status codes, transaction codes, and decision managers.
3. Participated in collection vendor selection process and onboarding to maximize recoveries.
4. Operational responsibility to create the 1099-C reporting process; including the creation of status codes, testing, and rollout of monthly/yearly reporting.
5. Assumed responsibility for the Consumer Credit Counseling department when a manager left the company unexpectedly.
6. Implemented appropriate financial controls for balancing daily deposits and agency remits.
7. Identified trends in revenue leakage and took appropriate measures to ensure the company received maximum reimbursement for services rendered by applying special billing rules per payer guidelines in SSI, auditing of patients charts for accurate charge capture, etc.

Experience

10+ Years

Level

Senior

Education

MS

Description :

1. Managed collection team assigned portfolio of over $450 million in auto loans.
2. Trained and supervised the collection team.
3. Handled difficult customer service, credit reporting, and skiptracing issues.
4. Successfully maintained delinquency levels of below 0.30 percent.
5. Established the customer service unit that handled all requests regarding auto loans from the bank's customers, branches, and other departments.
6. Responsible for minimizing auto loan losses by managing all aspects of auto loan charge-offs.
7. Prepared and conducted annual performance reviews, audits, and management reports.

Experience

10+ Years

Level

Senior

Education

MS