A Regional Service Coordinator works for a retail organization, marketing firm, and is responsible for overseeing client and customer needs. The job description includes managing staff or service employees, solving client issues, and ensuring that the company’s positive image and reputation remain intact. Essential duties and responsibilities are listed on the Regional Service Coordinator Resume as – recruiting and training customer service, managing employee schedules, acting as a liaison between clients and company, answering client and customer questions, addressing and solving any issues and complaints, reporting problems, and unresolved issues, and devising ways to improve customer service and client relationships.
Required skills and knowledge include – detailed knowledge of company goals, products, and services; the ability to think creatively and analytically, strong leadership skills, capability to remain patient and calm, and strong persuasive skills. Job applicants should hold at least a high school diploma or GED, and in some cases, even a bachelor’s degree in the respective field of employment may be needed.
Headline : As a dedicated employee, you play a key role with many organizations. Inside and out of my own organization, my everyday work ethic, co-worker relationships and history of honoring my commitments are key qualities to promote daily operations, employee morale, on-time project completions and thriving interdepartmental relationships for the success and betterment of any company.
Skills : 10-Key, Customer Service.
Description :
Provided support for the Zone Director, Regional Service Manager and 50 Engineers in the local office.
Processed payroll through SAP for all employees within our region weekly.
Completed all field service orders.
Verified labor and part information then sent billing proposals to Finance for approval.
Processed all spare part orders from customers located within our region.
Key contributor in our business system transfer from Cockpit to SAP CRM.
Saved at least an hour a day for our 50 Engineers.
Experience
5-7 Years
Level
Executive
Education
GED
Regional Service Coordinator Resume
Objective : As a dedicated employee, you play a key role with many organizations. Inside and out of my own organization, my everyday work ethic, customer interactions and history of honoring my commitments are key qualities to promote daily operations, employee morale, on-time project completions and thriving interdepartmental relationships for the success and betterment of any company.
Generated problem solving and process procedures using Microsoft PowerPoint and Word.
Began training as a back-up key-user but was quickly promoted to the Austin Key-User.
Coordinated policies and procedures to ensure efficient program management and accountability of COVID resources.
Represented the region on LDH / OPH CV19 testing and tracing and other related task forces and work groups as directed.
Met regularly with stakeholders and community leaders to discuss the activities and coordination of COVID-19 related activities. Identifies regional gaps in regional response and proposes resolutions to identified gaps.
Led and/or coordinated implementation of related activities, such as PPE distribution, testing and contact tracing.
Led tracking of COVID-19 related activities and completes reporting in a timely manner. Notifies regional and central office leadership of delays in completion of assigned activities.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Regional Service Coordinator Resume
Summary : Regional Service Coordinator with experience developing quality management systems according to ISO 9001: 2008 international standard and Master of Business Administration (MBA) with emphasis in Supply Chain Management. A dynamic and motivated person with a high confidence in himself and a huge desire to succeed as a professional and human being, seeking a professional opportunity.
Skills : Sales, Customer Service, Auditing.
Description :
Served as a region's point of contact for customer field service requests via phone, internet, and mobile channels originated from India, Africa, the Middle East, and/or US Midwest (15 states).
Processed aircraft maintenance work orders related to fixed-wing engine-turbine repair, by using Impresa software (an Oracle information system for maintenance, repair, and overhaul).
Processed includes activities related to supporting aircraft maintenance procedures within the US Midwest Region (15 states).
Supported regional personnel (aircraft maintenance technicians) with tooling logistics, logistical support, and shipping requests for aircraft maintenance procedures within the US Midwest Region (15 states).
Issued and ordered parts using business systems (Impresa Software) for each regional aircraft maintenance event.
Provided support in the Billing processes after sales order completion to include verification of bill accuracy and timeliness.
Supported is performed in Impresa Software (an Oracle information system).
Experience
7-10 Years
Level
Management
Education
Master Of Business Administration
Regional Service Coordinator Resume
Objective : As a Regional Service Coordinator, working under the supervision of the Regional Mitigation and Recovery Manager to assist local, state, and tribal jurisdictions with the development and implementation of hazard mitigation and recovery operations throughout Oregon.
Skills : Call Center, Microsoft Office, Customer Service, Data Entry, Teamwork, Dispatch.
Description :
Designed and Installed Answering inbound calls for the Managed Services department Scheduling A/V field service techs to clients for service calls on Whitlock installed equipment Ordering and tracking parts and repairs for clients.
Directed communication between our warehouses, shipping/receiving.
Liaisoned between customer and field service tech as well Whitlock Billing.
Invoiced and surveyed completion once a job is done.
Corporated liaison between Senior Leadership and tech support/ field support within the company.
Supported different logistical services, i.e. expediting parts, tooling and supplies either in inventory control or shipping/receiving, operation of materials handling equipment, verifying and documenting records and transactions for shipping/receiving or inventory of materials, tools, or components.
Proposed resolutions for delays and inefficiencies.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Regional Service Coordinator Resume
Summary : Regional Service Coordinator is responsible for Aligning with OSD (P& R) in implementing regional and local practices, Adhering to program management protocols received from HQ Program Manager, Maintaining program operations regionally and locally, and also Maintaining and supporting strategic partnerships at the regional and local levels.
Skills : Maintenance Skills, Training Skills, Leadership.
Description :
Managed inventory management of promotional items.
Provided advanced customer service including service tickets, phone calls, emails, and social media responses.
Managed accounts and grow brand awareness by hosting events.
Developed effective metrics to measure performance against goals.
Delivered monthly reports on call volume, metrics, and trends.
Provided training on new procedures as needed.
Acted as a leader within the company.
Experience
7-10 Years
Level
Management
Education
Master Of Business Administration
Regional Service Coordinator Resume
Summary : Seasoned insurance and risk management professional with outstanding sales, marketing, financial reporting, and customer service experience. Proven ability to identify new business opportunities and expand in force accounts organically. Focus on client retention through sound consulting practices and client interaction.
Maintained and coordinated 5 Service Technician schedules on a daily basis and help assist 5 Sales Managers including 1 Regional Manager.
Answered phone, emails, assisted in service calls, and shipped out new and used equipment.
Managed and tracked all regional inventory and demonstration equipment.
Quoted installs, services, get PO's from customers, and run customer reports when needed.
Planned and executed corporate meetings, luncheons, and special group events.
Coordinated the distribution of commercial burglar and fire alarm service repair requests to contracted alarm technicians throughout the northeast Mid-Atlantic states and Canada.
Scheduled each service request within 3 business days based upon technician availability and customer preference.
Experience
10+ Years
Level
Senior
Education
Diploma
Regional Service Coordinator Resume
Objective : Regional Service Coordinator with 3+ years of experience in Conducting outreach to regional and local Veterans Affairs, Federal Government, the private sector, and educational institutions, ensuring a foundation for seamless WII SM transition, Initiating, developing, and sustaining relationships demonstrating community involvement, Supporting Military Services in the Region in their efforts to assist their WII SMs, and also Developing and sustaining relationships demonstrating community engagement.
Skills : Verification Of Medical/Behavioral Benefits, Assessments, Pre-certification Of Treatment. Obtaining Authorization For Ongoing Care. Microsoft Office Suite, Salesforce.
Description :
Developed a New York-based clinical Assessment Resource Center in Mid-Town Manhattan. The ARC provided the first point of contact for patients seeking access to treatment.
Identified potential referral sources; establish referral relationships to facilitate assessments and admissions throughout the CRC Health Group/White Deer Run Northeast network.
Responsible for developing and maintaining referral relationships in New York City and Long Island.
Became a resource for insurance companies, EAPs, Unions, Outpatient Clinics, and private therapists.
Commercially Insured patients admitted for inpatient levels of care, 254 referred to a lower level of care and 52 lost to contact.
Created and distributed technical service contracts to 18 field technicians across 12 states expeditiously - result - successful support of regional service goals.
Processed travel and expense reports with impeccable accuracy - result - improved turnaround reimbursement to the field.
Experience
2-5 Years
Level
Executive
Education
GED
Regional Service Coordinator Resume
Headline : As a Regional Service Coordinator, responsible for Managing the regional team and customer service team,
Training, coaching, and supervising new hires in their region, Hiring and firing staff in their region, Managing budgets for regional activities.
Approved expense reports, timesheets, quote installs, service, get PO's from customers, and run customer reports when needed.
Oversaw all regional inventory and demonstration equipment.
Shipped and received parts, samples, and supplies to hundreds of companies.
Managed accounts in Western and Southeastern parts of the United States, as well as headquarters in Switzerland.
Coordinated sales and customer support for all jeweler accounts as well as for the public consumer.
Provided support on the planning for National Field Response cruelty and natural disaster field operations and manage the Resource Unit functions including general administrative duties.
Served as one of the primary points of contact for responders deploying with the team providing high-level customer service and support.
Experience
5-7 Years
Level
Executive
Education
Diploma
Regional Service Coordinator Resume
Objective : Professional, flexible, creative, and service-oriented. Efficient and reliable administrative professional with three years of experience. Excellent interpersonal, phone, and digital communication skills. Proficient in all of the standard office desktop software.
Skills : Coordinating Skills, Technical Skills, MS office.
Description :
Did all interviewing, hiring, and firing.
Held quarterly in-services meetings with the other employees.
Responsible for making sure all consumer and employee files were compliant with the Department of Health.
Provided technical information on Breitling's mechanical Swiss watch movement.
Served as backup support to seven sales representatives with sales quotes while handling customer inquiries and complaints with full resolve in daily operations.
Determined and tracked additional parts as needed to resolve each service request and coordinate scheduling based upon the estimated date of delivery.
Conducted market research to identify opportunities in that region.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Regional Service Coordinator Resume
Objective : Have excellent communication skills and I show the ability to provide clarity to company guidelines, policies and procedures. I hold myself to a high standard of professionalism and exceptional phone etiquette during customer interaction. Data entry and record retention experience has played a pivotal role in my outstanding attention to detail and has greatly contributed to my customer service development.
Skills : System And Software Familiarity With SAP, Interaction.
Description :
Developed regional marketing plans and strategies.
Managed regional marketing budgets.
Developed regional collateral including pricing guides, brochures, flyers, banners and signage.
Developed marketing materials for co-promotion with other companies in the region.
Identified potential sponsorship opportunities from other companies in the region.
Created media plans for events or campaigns.
Developed a customer profiling plan for potential market entry into that region.
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