A Remote Services Technician is a skilled technician who works to solve the problems, and services the customer’s repair and maintenance problems. A well-drafted Remote Services Technician Resume indicate the following duties and responsibilities – answering telephone inquiries and assisting clients; installing and testing products, equipment, and machinery; providing instructions to customers on how to use the product; using diagnostic tools and identifying the issues and evaluating the information; fixing defective and broken parts, ordering the necessary parts to replace faulty products; promoting the company’s services, and maintaining your mechanical and technical skills.
To excel in this role, the following skills are required – excellent mechanical and technical skills; experience in using basic hand, power, and diagnostic tools; physical fitness to lift heavy equipment; strong working knowledge of tools and equipment used in the industry; and the ability to diagnose and solve problems. A technical certificate or an associate’s degree in the relevant industry is commonplace among job applicants.
Headline : Remote Services Technician who excels at analyzing, prioritizing and completing tasks in a professional manner. Consistently recognized by current employer for performance metrics. Strong organizational, technical, and interpersonal skills.
Worked From Home regrets to say no longer employed with Support.
Had honestly enjoyed every minute at this job.
Performed and applied advanced network and internet troubleshooting with various customers of Comcast's highspeed internet market.
Obtained a contract to supply Comcast with advanced networking specialists in order to help specific customers with more intricate types of networking issues.
Liked being able to apply customer relations and technical skills in interacting with various people on a daily basis.
Greatly enjoyed solving issues and helping people restore their paid services.
Enjoyed helping people when they're having trouble with anything.
Experience
5-7 Years
Level
Executive
Education
GED
Remote Services Technician Resume
Objective : Responsible for Providing updates to customers and management on the status of urgent and high-profile issues, Interacting and escalating issues with CallTowers vendors and third-party groups.
Worked in this environment has been a very interesting and rewarding experience.
Properly documented all support calls.
Maintained high level of customer satisfaction with focus on first call resolution.
Provided remote support to customers who have Wireless Gateways Assist ISP customers resolve connectivity issues Utilize Nexus software to remote into .
Provided Tier 2 help desk troubleshooting to customers involving assistance with wired and wireless home network setup, routers and network .
Provided remote desktop support for wireless gateways.
Provided excellent customer service while troubleshooting customer networking issues Provided over the phone internet and wireless technical support.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Remote Services Technician Resume
Objective : Seeking a Remote Services Technician profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Microsoft Office, Adobe, Customer Service, Google Docs, C++, Visual Basic, Java, Teaching, Windows.
Description :
Responded to calls that come in through call center for customers and tenants.
Reviewed and updated tickets in customer service tracking applications.
Determined scope of issue and troubleshoot as needed on wired & wireless devices on networks.
Confirmed customer agreement to conditions of service.
Managed credit card processing for Rightsizing (upgrading).
Followed through on warranty requests or open issues.
Ability to close the incident within recommended service times.
Experience
2-5 Years
Level
Executive
Education
Diploma
Remote Services Technician Resume
Objective : Hardworking, organized, Remote Services Technician professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : PC Support, Healthcare IT, Web Development.
Description :
Maintained a high level of customer satisfaction with a focus on first-call resolution.
Provide PC support for subscribers including antivirus and operating system issues.
Performed, with use of mechanical drawings, schematics and location circuit plans, electrical and mechanical repairs of various components.
Diagnosed electrical malfunctions in LRV control circuits and components, assess the nature of problems and identify corrective action needed.
Worked with shop machines and hand tools.
Understood and followed company and industry safety rules, practices, and procedures.
Communicated with others, verbally and in writing, technical information, job procedure recommendations, and other work-related information.
Experience
2-5 Years
Level
Executive
Education
GED
Remote Services Technician Resume
Objective : Recent college graduate seeking a full-time Remote Services Technician position in the Information Technology field, aiming to make use of the skill set I have available and be a viable asset to the industry while also expanding my knowledge and experience.
Skills : MS Office, Directing Skills, Technical Skills.
Description :
Troubleshoot and configured Microsoft Exchange.
Experienced with configuring Active Directory and using Group Policies.
Assisted clients with port forwarding.
Configured firewall and security settings.
Configured modems, routers, and switches.
Configured network and local printers remotely.
Reset modems to factory default, resetting passwords, and broadcasting SSIDs.
Experience
2-5 Years
Level
Executive
Education
A.S In Computer Science
Remote Services Technician Resume
Headline : To establish a long-term career in a company where I may utilize my Remote Services Technician professional skills and knowledge to be an effective Remote Services Technician and inspiration to those around me.
Skills : Planning Skills, Technical SKills, Communication Skills.
Description :
Responsible for answering inbound calls and greeting customers.
Reviewed ticket in customer service tracking application.
Determined the scope of the issue.
Confirmed customer agreement to conditions of service.
Followed through on warranty requests or open issues.
Properly documented all support calls.
Represented the company in a professional and ethical manner.
Experience
5-7 Years
Level
Executive
Education
Diploma
Remote Services Technician Resume
Objective : Responsible for providing accurate and timely updates to our customers and document all updates in the customer's cases on CallTowers CRM tool (Salesforce), Developing and maintaining training for team members for their professional growth and expertise.
Skills : Microsoft Office, Customer Relationship Management, Management, Technical Support, Written Communication, Call Center, Telephone, Data Entry, Supervisor.
Description :
Learned technical concepts quickly to remotely assist inexperienced computer users with home network configuration and repair to enhance systems performance.
Mitigated network security threats and vulnerabilities using knowledge of network protocols, ports, and topographies.
Received zero customer service complaints, maintaining high levels of customer satisfaction.
Delivered services across multiple desktop hardware configurations and operating systems to include Windows and Mac OS X.
Demonstrated command of written and oral communication during extensive one-on-one correspondence with customers.
Assisted ISP subscribers with wired and wireless configurations for all operating systems including Windows XP/Vista/7/8, iOS, OSx, and Android platforms.
Configured Wireless Gateways, Printers, and other peripherals (Tablets, N.A.S., TVs, etc.) to coincide with the structure of the network while assisting via telephone and remote connection at a high volume call center.
Experience
2-5 Years
Level
Executive
Education
Master of Science
Remote Services Technician Resume
Objective : Understanding and diagnosing issues related to user configuration, network and security settings, server administration, hardware/software failures, and VoIP issues.
Worked as a Remote Services Technician for Support.com.
Provided networking support for customers remotely.
Included troubleshooting networks, doing remote connections into systems, and using software to adjust the networks to work efficiently.
Assisted customers in connecting devices to their networks.
Remotely helped setup routers, wireless configurations for all operating systems, and set up computers and peripherals on networks.
Provisioned modems, handled escalations, and documented tickets.
Responsible for all calls received while adhering to company call metrics with an average of 25 calls per day.
Experience
2-5 Years
Level
Executive
Education
MS
Remote Services Technician Resume
Objective : Reviewing, analyzing, and verifying information systems and determining appropriate systems functions, troubleshooting areas, and tracking procedures specific to a particular task or contract type; reading various regulations and operating procedures applicable to a specific course of action with a thorough understanding of its application; researching and applying organizations rules, regulation and procedures to perform security management of the company and knowing corporate finance operations.
Skills : WorkKeys Certification, Personal Lines Insurance producer.
Description :
Diagnosed and repaired wired and wireless home networks using multiple networking technologies.
Performed wireless configuration for all operating systems including Windows, iOS, OSx, and Android.
Maintained a high level of customer satisfaction with a focus on first-call resolution.
Communicated technical directions over the phone to inexperienced computer users.
Properly documented all support calls and services executed.
Learned and performed new technical concepts quickly, while adhering to quality standards set by the organization.
Remote supported networking hardware and connectivity between computer systems and portable devices.
Experience
0-2 Years
Level
Entry Level
Education
B.S. In Liberal Arts
Remote Services Technician Resume
Objective : Responsible for Maintaining a mindset of continuous improvement, in terms of efficiency of processes customer satisfaction and optimization, Documenting and publishing processes and procedures in CallTowers Solution Center.
Skills : Inventory, Bilingual Spanish, Microsoft Office, Customer Service.
Description :
Provided specialized remote support for Comcast customers.
Responsible for teaching customers about their devices, and configuring their devices, to work with their home network.
Configured their home networks and troubleshoot any incompatibilities that may occur.
Provided excellent customer service.
Wireless security knowledge and all operating systems required from Windows, Mac, and Chromebooks as well as mobile OS systems.
Used Nexus remote access software and back end networking tools for direct access to customer premise equipment.
Repaired WLAN and LAN problems across multiple system platforms (i.e. mobile devices, PCs, printers, game consoles, televisions, etc.).
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