Rental Sales Agent normally works in car rental agencies and help clients in renting automobiles for a short period of time. The most essential roles and responsibilities listed in the resume template of these agents include – handling paperwork, taking phone calls, selling optional products, guiding customers with routes or local area information, checking rental parameters of the customer, receiving phone calls, checking condition of the vehicle before renting, collecting payments, detailing terms and conditions, handling complaints and resolving overdue issues.
A successful Rental Sales Agent Resume emphasizes communication skills, telephone etiquette, customer-service orientation, record-keeping skills, and computer competencies. The rental sales agent should typically have a high school diploma or GED with proficiency in data entry skills as all rental agreements are computer generated.
Headline : Senior Rental Sales Agent with 6 plus years of experience is seeking to obtain a rewarding and growing career as a Customer Contact Professional with an industry-leading company.
Skills : Operations Management, Strategic Planning, Forecasting Analyst, Effective Oral And Written Communication, Information Systems Management, Marketing Managment.
Description :
Greeting customers, completing the necessary rental or parking information, disclosing rates, terms, and conditions of rental and obtaining the customer signatures while using effective sales techniques to encourage customers to utilize service options.
Receiving the telephone calls and handling customer-related issues.
Directing the other phone calls to appropriate personnel or take messages.
Maintaining and updating the rental agreement files, contracting and notifying the customers of overdue rental vehicles and inquiring as to the expected date of return, process rental extensions.
Balancing the money in counter drawers, retrieving the amount of money collected during the shift, completing the deposit slip and placing money in safe.
Maintaining cleanliness of the rental office area and perform associated custodial duties.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Experience
5-7 Years
Level
Senior
Education
College
Junior Rental Sales Agent Resume
Objective : Junior Rental Sales Agent with 3 plus years of experience in the Holdings industry is seeking to obtain a position utilizing my skills to deliver customer satisfaction at any capacity in any market or field.
Skills : Inventory Control, Auto-CAD Drafting, Hand-drafting, Microsoft Office Suite, Aconex, NodeXL, Type 45 Wpm, 10-key Calculator, Other Office Machines.
Description :
Using the company approved sales and service techniques when determining customer needs. Qualifying each customer using our company rental requirement guidelines.
Providing the customers' assistance with directions, maps, local area information, appropriate service information, etc.
Reviewing the rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensuring that the return date and time on the rental agreement is accurate.
Answering the phones to assist customers in a friendly, helpful and prompt manner.
Assisting the customers by effectively resolving all customer service issues.
Assisting and coordinating the customers within the queue to minimize any wait time and promoting the most efficient service method as required.
Encouraging the customers to upgrade to more expensive vehicles and accepting our optional products for more money.
Experience
2-5 Years
Level
Junior
Education
BS
Jr. Rental Sales Agent Resume
Objective : Jr. Rental Sales Agent with 2 plus years of experience in the Rental Sales industry is seeking to obtain a position as a leader-role in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve and exceed corporate goals.
Experienced in utilizing proven and effective sales techniques in presenting the products and services offered to the customer.
Presented a professional, enthusiastic attitude through effective communication skills to promote a positive impression of the company and employees.
Maintained a sense of evaluation for every customer and offered services to meet their needs.
Managed stressful and unusual situations while maintaining good customer relations.
Recognized as Florida's best and top sales agent in revenue generated.
Completed necessary rental information, disclosed rates, terms and conditions of rental while using effective sales techniques to encourage customers to utilize service options.
The main contributor to bringing the miami location as #1 in sales and yield throughout the locations of the company in the U.S.A.
Contributed to the success of the company by assisting customers with their vehicle rentals to ensure a positive customer experience.
Assisted and coordinated customers within the queue to minimize any wait time and promote the most efficient service method as required.
Experience
2-5 Years
Level
Junior
Education
BS
Rental Sales Agent II Resume
Summary : Rental Sales Agent II with over 16 plus years of experience in the Fleet Management domain. I'm a self-motivated, resourceful problem solver, multi-tasker, and I'm accustomed to working in multi-cultural environments. Seeking employment where I could utilize my skills to exceed customers requirements, and fulfill company's service obligations.
Skills : Customer Service, Microsoft Office, MS Office, Receptionist, Retail Sales
Description :
Effectively communicating and offering the ancillary products and services to enhance customer service.
Providing the world-class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures.
Qualifying and processing the customer rentals with accuracy and attention to detail.
Resolving the customer issues and concerns professionally by using effective customer service.
Maintaining the appropriate and professional appearance by providing excellent customer service in accordance with established Hertz guidelines.
Answering the phone in a timely manner to assist customers with rates information, booking of a reservation, extending of contracts, directions and etc.
Reviewing the rental agreements with the customer to ensure complete understanding of rates and charges.
Experience
10+ Years
Level
Consultant
Education
Associates
Rental Sales Agent III Resume
Summary : Results-oriented Rental Sales Agent III with more than 18 years of sales, marketing and management experience and a demonstrated track record of sales success and exceeding sales quotas. A highly self-motivated individual with proven ability to sell through objections through strong interpersonal and listening skills. Strong team player who can operate in a fast-paced, highly dynamic sales environment.
Skills : Prospecting New Business, Forming Partnerships/Agent Relationships, Some Private Investigator Experience
Description :
Assisted the customers with the check-out of their vehicle reservation, vehicle upgrades, insurance coverage, and accessories in a fast-paced airport environment.
Quickly built rapport with customers in order to gain their trust in vehicle and coverage recommendations.
Maintained customer retention by listening to customer needs and frustrations and delivering a high level of service and professionalism.
Assisted in the maintenance of vehicle inventory, clean and shuttle vehicles.
Maintained 14.25 rate per day ($ increase in reservation rate per day through upsells).
Quickly built rapport with customers based on knowledge of vehicles, insurance coverage and the big island attractions and sites.
Created excitement about the vacation and persuaded customers to upgrade to a more exciting or rugged (jeep) vehicle.
Used the company approved sales and service techniques during the rental process.
Experience
10+ Years
Level
Consultant
Education
Certification
Rental Sales Agent I Resume
Summary : Rental Sales Agent I with 10 plus years of experience is seeking to obtain a position as a team- player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment that will allow me to achieve corporate goals. Extensive experience working in an office setting. Providing a valuable link between customers and services that the company has provided for the customers. Self- motivated, with strong written and verbal communication skills.
Skills : Sales, Management, Executive Office Administration, Pc Programs, Microsoft Windows, Word, Excel, Office Outlook, as well as basic internet skills.
Description :
Interacting with the customers in handling purchases, complaints and special requests.
Working through the sales cycle and provide quality vehicles for customers renting on all different occasions by explaining some of the extraordinary benefits that will fit their specific needs.
Assisting customers with their vehicle rental to ensure a positive customer experience, while also promoting additional products and services.
Providing customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Providing the customers with estimates of the costs of reservations or walk up.
Working as a team to provide excellent customer service and ability to model as a team leader during peak hours.
Displaying the knowledge of vehicles for customers, providing high-level of customer service for each customer.
Experience
10+ Years
Level
Management
Education
Business Administration
Sr. Rental Sales Agent Resume
Summary : Sr. Rental Sales Agent with 9 years of experience is seeking to obtain a challenging position as a Customer Service Rep where there is an abundance of opportunities to implement my interpersonal skills, resulting in the enhancement of quality service.
Skills : Microsoft Office, Training & Development, Microsoft Word, Customer Service, Customer Relationship Management, Recruiting, Sales Management, Project Management, Management, Hiring
Description :
Evaluating the costs and revenue of agreements to determine profitability.
Recommending the improvements to support internal educational learning and development strategies.
Providing the information about rental items, such as availability, operation or description.
Preparing the rental forms, obtaining customer signature and other information, such as required licenses.
Directing and supervising the employees engaging in sales, inventory, cash reconciliation and customer service.
Monitoring the sales activities to ensure that customers receive satisfactory service and quality goods.
Remaining current on all policy/procedures, product knowledge and availability of our fleet.
Qualifying and processing the customers rental with accuracy, efficiency, and attention to detail.
Acting as the front line sales agent to maximize all options that are available to the customer based on their needs.
Responsible for working with customers to process rentals while providing exceptional customer service.
Experience
7-10 Years
Level
Management
Education
BBA
Rental Sales Agent Resume
Headline : Rental Sales Agent with 5 years of experience in the Rental Services Industry is seeking to obtain a position that offers growth and the chance to utilize my skills and accomplishments in a career-oriented position.
Skills : Multi-task, Strong Attention For Details, Goal Oriented, Persistent, Resourceful And Productive. Good Verbal And Written Communication, Great Decision Maker And Self-starter. Proficient With: Windows 2000, XP, Microsoft Office Suite, Excel, PowerPoint, Word, Access, And Outlook.
Description :
Offered and sold optional products-services while utilizing proven sales techniques.
Handled customer service issues including car exchanges, telephone calls while extending rental contracts.
Communicated with drivers via two-way radio to coordinate pick-up and delivery of customers.
Successful in upselling customers and persuading them into purchasing other options such as our insurance coverage (loss damage waiver, etc.) and our fuel option.
Identified the vehicles, which are on system hold for turn back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Reviewed the rental charges and provided an accurate receipt to the customer.
Assisted and coordinated the customers within the queue to minimize any wait time and promote the most efficient service method as required.
Experience
5-7 Years
Level
Executive
Education
Business Management
Rental Sales Agent Resume
Summary : Rental Sales Agent with seven years of experience is seeking to obtain a position in a well-established firm where I can utilize my leadership and managerial skills in creating and implementing work strategies that are unique and effective thereby ensuring a higher level of efficiency and success of the organization.
Performed multiple clerical duties such as greeting clients, handling customer service-related phone calls, sending and receiving emails, completing reservation requests.
Identified the client needs and helping each choose the best product to meet client expectations.
Solicited for as well as closed rental insurances associated with rental transactions.
Supervised aesthetic and mechanical maintenance of returned vehicles.
Maintained customer profile information obtained via contractual rental transactions within the corporate database.
Reviewed rental parameters with all customers to ensure a complete understanding of our rates and service.
Assisted in training new associates adapting feedback and adhering to company policies.
Built customer relations to offer services and products according to their needs.
Answering high volume of calls to assist customers. Inform customers of protection plans, reservations,
Completed the transaction procedures for returned vehicles and verifies the accuracy of closing calculations.
Experience
7-10 Years
Level
Senior
Education
BS
Rental Sales Agent IV Resume
Summary : Rental Sales Agent IV with 20 years of experience in the Fleet Management domain. Record of achievement in national distribution center of major corporations with a progressively responsible position. Exceptional supervisory, organizational and analytical skills. Thorough knowledge of purchasing, customer relations, inventory and quality control. My current goal is a challenging administration/coordination assignment with wide scope.
Skills : Typing 55 Wpm, Accounting, Experienced And Goal-oriented Sales Professional With A Track Record Of Consistently Meeting And Exceeding Established Goals And Objectives Related To Client Relations.
Description :
Qualifying each customer using our company rental requirement guidelines.
Using the company approved sales and service techniques when determining customer needs.
Offering the optional products to meet customer wants and needs.
Encouraging the customers to utilize service options.
Preparing the Rental Agreement Folder with all required information.
Providing customers assistance with directions, maps, local area information, appropriate service information, etc.
Ensuring that the return date and time on the rental agreement is accurate.
Reviewing the rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Preparing all rental and return documents accurately and completely.
Protecting the company assets through adherence to company policies and procedures.
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