A Reservation Sales Associate assists customers with their reservation tasks. The type of industries – hotel rooms, car rental, flights, or hotel rooms determine the type of work activities, however, the following common duties are listed on the Reservation Sales Associate Resume – interacting with customers in person, online, and over the phone to answer questions, making suggestions, booking reservations, providing information to customers about products and services; booking reservations for hotels, flights, and events; helping accommodate them with services; handling customer complaints and helping customers solve difficult situations, offering additional products and services to customers, and processing payments and refunds.
People having a knack for customer service, travel planning, and good phone etiquette make one successful in this role. Prior experience is not required. Apart from experience in speaking foreign languages, the following skills are also expected from job applicants – accurate recordkeeping skills, patience, attention to detail, and multitasking skills. Education and training requirements vary based on the employer and industry, but candidates with a high school diploma or GED are preferred.
Summary : Reservation Sales Associate who excels at building teams and enforcing a high level of service. High-energy reservation sales agent focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor. Mental health professionals are driven to help others overcome personal obstacles.
Skills : Microsoft Office (10+ years), Planning Skills.
Description :
Engaged guests while utilizing appropriate sales techniques to determine and meet their needs.
Sold room accommodations consistently to maximize room rates and revenues by following established sales strategies.
Anticipated and met guest needs while capturing all revenue opportunities.
Recommended top dining and entertainment options for guests in the Palm Beach area.
Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
Maximized occupancy rates through Dale Carnegie Sales techniques and Doug Kennedy S.A.I.L.S Training Monitored room availability using AS400 Software.
Greeted all guests in a courteous and professional manner.
Experience
10+ Years
Level
Senior
Education
Masters In Psychology
Reservation Sales Associate Resume
Summary : Fourteen years call center experience in both inbound and outbound environments. Possesses strong team leadership, motivational and coaching skills. Establishes performance goals to meet efficiency levels, sales targets, and quality standards. Effectively builds team that supports client programs, products and services.
Skills : Microsoft office, Adobe software, Photoshop, Indesign, etc.
Description :
Received inbound phone calls making, canceling & modifying hotel reservations for guests.
Required gathering name, address, and credit card information, while adhering to Payment Card Industry standards.
navigating the company's website and purchasing points.
Communicated with higher-level support as well as hotel management & associates to assist guests.
Earned the Hyacheiver bonus for converting over 60% of my calls into reservations & revenue.
Had the highest number of transfers for Hyatt credit card enrollments among all associates in the company's global contact centers.
Fostered strong working relationships with all hotel departments.
Experience
10+ Years
Level
Senior
Education
A.A.S. In Social Work
Reservation Sales Associate Resume
Objective : Pursuing a position where I can utilize my experience, skills, training and dedication to contribute to the success of a company. Professional, career-oriented individual with over 8 years experience with proven customer service skills. Dependable, hard working and flexible to promote business goals.
Skills : Graphic Design, Web Design, Digital Media, Digital Imaging, Desktop & Electronic Publishing, Video Editing, MS Office Package, Digital Illustration.
Description :
Assisted customers in making reservations for various call types.
Answered inquiries regarding schedules, accommodations, procedures, and hotel policies.
Conferred with customers to determine their service requirements and travel preferences.
Determined spaces availability on travel dates requested by customers, and assigned requested spaces when available.
Managed incoming calls in a fast-paced call center environment.
Resolved complaints and answered questions of customers regarding services and procedures.
Determined whether space is available on travel dates requested by customers, and assign requested spaces when available.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Reservation Sales Associate Resume
Objective : A well-organized individual with significant expertise in claims processing and auditing, office operations, and customer service. Extensive experience with Healthcare Common Procedure Coding System (HCPCS), handling dispute resolutions and drug unit conversions. Advising healthcare professionals about Centers for Medicaid and Medicare billing guidelines and procedures Texas Medicaid programs.
Skills : Computer And Media, Sales.
Description :
Processed group and individual call-in reservations.
Created a welcoming environment over the phone and email.
Asked probing questions of the caller to uncover unstated needs.
Interfaced with third-party programs such as Expedia, Orbitz, etc.
Utilized property management system to ensure a seamless guest experience between making a reservation and checking in.
Effectively managed a high volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 20 calls per hour.
Experience
2-5 Years
Level
Executive
Education
BA In Business Administration
Reservation Sales Associate Resume
Objective : Reliable, quality-focused, and dependable employee, who is looking for a full-time, permanent position. Offer a strong aptitude for learning quickly. Accustomed to working in a fast-paced environment with the ability to think quickly, and successfully handle challenging situations. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
Skills : Typing, Microsoft Office, Excel, Powerpoint, Supervising, Word.
Description :
Answered all incoming calls in a friendly and efficient manner.
Provided guests with the requested information concerning the city, hotel, and its services.
Provided quality customer service and research and answered all questions and concerns related to company products and specifically customer reservations.
Assisted consumers and agents with problems that might occur on a reservation.
Worked with other departments and supervisors in an effort to resolve problems in a courteous and timely manner.
Maintained schedule adherence as assigned by Workforce Management.
Took a high flow of inbound calls for all hotels worldwide.
Experience
2-5 Years
Level
Executive
Education
Associates
Reservation Sales Associate Resume
Objective : To obtain a Reservation Sales Associate position where my knowledge and experience will allow advancement based on my achievements.
Skills : Word, Powerpoint, Customer Service.
Description :
Assisted customers with hotel reservations in a high-volume call center.
Provided customer service needs such as modifications and cancellations.
Assisted as the front desk receptionist when services were needed.
Converted at least 50% of reservations from calls yielded every two weeks.
Processed reservations for guests.
Gained complete knowledge of Omni Reservations Center's policies and procedures.
Answered customer service-related questions as needed.
Experience
2-5 Years
Level
Junior
Education
GED
Reservation Sales Associate Resume
Objective : Reservation Sales Associate with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Skilled Technician with superb problem solving and multi-tasking skills. A self-directed and motivated worker who requires little to no supervision.
Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Point Of Sale Equipment, Customer Service, Cashier.
Description :
Received calls from travel agents, SET members, SPG members, hotels, and the general public in the continental US and Canada.
Confirmed, Modified, and canceled reservations and provides information regarding all Starwood brands with a strong emphasis on customer service.
Built guest loyalty by enrolling new members in the Starwood Preferred Guest program and supports existing members with reservation and account inquiries.
Worked with their new hire associates to continually improve the performance through personal interactions, skills transfers, training, and other developmental techniques.
Provided quality customer service, regarding all Sheraton, Westin, Four Points, W Hotels, Le Meridien, St.
Enrolled new members in the Starwood Preferred Guest program and also provide account inquires.
Knowledged and understood of all fire and emergency procedures and Gant safety standards.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Reservation Sales Associate Resume
Objective : Dreaming of a career where I can make a difference in the lives of others every day. I consider myself to be personable and friendly; I work hard and learn quickly. I also work well with others, while being able to transition to a self-sufficient role when needed. I love working in a fun, fast-paced, and challenging environment.
Skills : Ms. Word, Ms. Excel, MS Office, Type 45 Wpm, 10 Key By Touch, Incode, Laserfiche.
Description :
Handled inbound calls assisting guests with confirming, modifying, canceling, and booking new hotel reservations.
Regis, Aloft, and Element Hotels worldwide.
Maintained customer satisfaction by meeting the needs of hotel guests during every call.
Processed inbound telephone calls in a call center environment.
Made hotel reservations while providing superior customer service.
Assisted in managing facility and staff.
Processed customer reservations for guests of the golf course.
Experience
2-5 Years
Level
Executive
Education
GED
Reservation Sales Associate Resume
Summary : Dedicated customer service manager with over 10+ years of experience. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line, and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality, and operation policies.
Skills : Inventory Management, Microsoft Word, Windows 3.0-Windows 7, Microsoft Excell, PowerPoint, Customer Service, Sales, Outbound Phone Systems.
Description :
Assisted customers with reservation adjustments and/or cancellations as necessary.
Consistently exceeded sales quotas.
Answered guest questions about our properties, promotions, products, etc.
Handled and booked reservations based on guest needs and wants.
Addressed and resolved customer product complaints empathetically and professionally.
Assisted guests with any special requests during their visits.
Developed business and community partnerships along with outreach activities to cultivate and expand new non-credit workforce development/corporate contracts, training, and services.
Experience
10+ Years
Level
Senior
Education
Associates
Reservation Sales Associate Resume
Summary : As a Reservation Sales Associate, responsible for Performing company needs assessments and recommending appropriate training solutions; developing customized programs to meet educational and training needs, determining available and suitable faculty and educational resources, developing training timelines, and monitoring training effectiveness.
Skills : Typing 65 WPM, Time Management, Data Entry, 10-Key.
Description :
Answered incoming phone calls, chats, and email inquiries from prospective guests to help them find the perfect vacation home.
Outbound/Followed-Up with unbooked leads to increase sales conversion.
Processed Guest Contracts and Administrative Tasks related to reservations.
Monthly trained and reviewed to increase sales conversion rate and guest satisfaction.
Oversaw and monitored the contracts for credit and non-credit business solutions provided to corporate customers.
Managed the customer relationship from marketing/contracting, program execution, and evaluation.
Found/generated company leads for sales prospecting.
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