A Reservations Agent works for hotels, airlines, car rental facilities and travel agencies, and assist customers with their travel planning and booking duties. The exact duties of the job are determined by the type of industry, but the most common duties are listed on the Reservations Agent Resume as follows – assisting customers with planning and booking reservations; helping in planning travel itineraries; suggesting local tourist attractions and places of interest to tourists; processing payments and sending confirmation details to customers; and selling services and products offered by the company.
The job needs impeccable customer service skills and the following competencies as well – working knowledge of office equipment such as copiers, fax machine, and scanners; call center experience, fluency in more than two languages; data entry experience, and certified travel associate. Formal education is not mandatory.
Objective : To obtain a position where I can utilize my education and prior work experience as a stepping-stone to be a productive asset to a growing company.
Greeted all guests in a warm, professional and friendly manner.
Obtained the necessary information from the guests and entered it into the computer system.
Communicated any development in service, website or systems.
Served as liaison with the appropriate departments to gain relevant information, resolve problems or support.
Ensured timely follow up with Extended Stay properties provided through feedback.
Provided outstanding customer care to resolve all guest queries over the phone and via email/chat.
Acted as main point of contact with Extended Stay properties verifying guest information as needed.
Managed relationships with Extended Stay properties by providing high levels of customer service and account management support.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Internal Reservations Agent Resume
Summary : To obtain a challenging and rewarding position that will offer opportunities for personal and professional development in the Hospitality Industry, and where my extensive experience will be further utilized. Interested to work for a company where I can demonstrate my skills, and be part of the company's growth.
Skills : Microsoft office, Photoshop, Bilingual, Cash and Credit Card handling, Thinker of ideas, Perform well under pressure in a fast-pace environment, SEO knowledge, Photography, Social Media Management.
Description :
Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
Explain resort products, service and other information about the resort as requested.
Sell, process and enter and confirm room reservations using selling techniques and strategies.
Maintain knowledge of current resort events, activities, and hours of operation as well as dining options currently available.
Answer incoming calls within 3 rings with appropriate greeting.
Process credit card authorization forms, advance deposit, and credit card pre-authorization.
Perform daily reports for arrivals, failed reservations on the extranet, and cancelation report.
Experience
7-10 Years
Level
Management
Education
BA In Hospitality Management
Reservations Agent/Front Desk Agent Resume
Objective : Seeking to establish a position as a phlebotomy technician utilizing my skills in comprehending lab additives and phlebotomy procedures. It is my goal to apply my vast knowledge and experience in a facility where growth and opportunities are offered.
Skills : Microsoft, Opera, Telephone Skills.
Description :
Efficiently maintained hotel guest and event schedules, including guest accommodations, spa appointments, dinner reservations, and transportation services.
Effectively managed the schedules of the special events and corporate meetings that took place at the hotel.
Provided excellent customer service for hotel guests.
Proactively solved problems and handled complaints that arrived with guests.
Fielded inquiries about hotel services and amenities.
Represented the hotel in a professional manner.
Proactively sold upgraded packages and extra amenities to guests to obtain bonuses.
Effectively managed hotel communication by managing hotel phone lines for the hotel's 150 rooms and 200 employees.
Experience
2-5 Years
Level
Junior
Education
Associate's In Applied Sciences
Reservations Agent/Commissions Resume
Objective : Experience has been centered around customer service, data entry and hospitality in an office environment. That experience has strengthened the skills I've learned in many office and business classes I have taken. As a psychology major, I plan to become a guidance counselor and one day open my own private practice as a family counselor. Growing up in Gloucester, I had the privilege to be taught and supported by excellent teachers and administrators.
Skills : Microsoft, Excel, Outlook.
Description :
Processed room reservations requested by guests over the phone.
Answered basic customer service and information desk questions regarding the Casino, Hotel, Spa & all Restaurants within the property.
Performed basic office tasks such as filing, faxing, document scanning, shredding, binding, mailing & sending e-mails.
Accommodated guests' requests for room or bed types and room amenities as well as any other reservations or services they may need during their stay.
Collaborated with maintenance and housekeeping to ensure that any and all amenities requested by the customer were available for the guest at time of check-in.
Verified that personal and payment information on guest accounts was accurate and complete.
Resolved service-related problems in a timely manner.
Updated team members about changes in hotel products, services, pricing and policies.
Experience
2-5 Years
Level
Junior
Education
Information Technology
Inbound Reservations Agent Resume
Objective : To secure the position of Hotel Reservations Agent that will allow me to utilize acquired skills and experience. Responded to telephone inquiries and reservation requests by explaining product and service options.
Skills : Proficient in Microsoft Office programs, Internet, and Email. Efficiently manage time and perform multiple tasks. I also have the ability to effectively communicate in Spanish and English.
Description :
Examine passenger documentation to determine destinations and to assign boarding passes.
Trace lost, delayed, or misdirected baggage for customers.
Check baggage and cargo and direct passengers to designated locations for loading.
Provide boarding or disembarking assistance to passengers needing special assistance.
Confer with customers to determine their service requirements and travel preferences.
Announce arrival and departure information, using public address systems.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Experience
2-5 Years
Level
Executive
Education
Medical Billing And Coding
Customer Service Reservations Agent Resume
Objective : Over 10 years of work as a professional for a chain of hotels, from two stars to five diamond-five stars. To repeat successful tenure in management that led to expansion of hotel, increase in customer base and elevation in hotel occupancy and revenue.
Skills : Proficient in Microsoft and Excel.
Description :
Include answer incoming calls promptly and provide guest with information on accommodations that would best suit their vacation needs.
Convert telephone inquiries into reservations, maintaining acceptable performance statistics and acceptable level of errors.
Enter all inquiries into the appropriate customer database.
Address guest and vendor issues or concerns independently or assist/refer to appropriate Lead Agent.
Provide rental property owners with unit booking information.
Provide front desk personnel at assigned properties check in schedules and any other pertinent information.
Assist guests with after-hours check-in procedures and emergency phone calls.
Assist callers with general questions or complaints they may have.
Experience
2-5 Years
Level
Junior
Education
Business Management
Reservations Agent - International Sales Resume
Summary : Reservations Agent is responsible for guiding customers through our process, ensuring a positive experience and making sure the customer understands their options.
Skills : Detail Oriented, Problem Solving, Proficient In Microsoft Word, Customer Service Skills, Eaglesoft, Time Management Skills.
Description :
Manage incoming calls for reservation department, ensure response to all queries and maintain professional relationship and atmosphere at all times.
Knowledge of data-gathering techniques, methods, and procedures.
Analyze all guest and travel agent requirements through telephone and emails.
Recommend suitable options for all customers.
Ability to operate personal computers using word, spreadsheet, database, and related software applications.
Ensure maximize room revenue for all reservations.
Assist to book and block all rooms according to required standards.
Manage all special reservations and monitor all reservations and discounts.
Experience
7-10 Years
Level
Management
Education
Associate Of Science
Direct Reservations Agent Resume
Objective : A highly equipped Administrative Assistant with experience in performing a variety of administrative and staff support duties, which require a broad range of knowledge and skills.
Made and confirmed reservations for transportation and accommodations.
Answered inquiries regarding schedules, accommodations, procedures and policies.
Conferred with travel agents to determine their travel preferences.
Provided travel agents with travel suggestions and information.
Promoted particular destinations, tour packages and other travel services.
Researched and recommended Caribbean and Mexico destinations and resorts.
Trained directly with hoteliers and destination tourist boards on their unique products.
Provided personalized service to national travel agent accounts.
Experience
2-5 Years
Level
Executive
Education
General
Guest Services/Reservations Agent Resume
Headline : Self-guided, requiring minimal supervision Creative problem solver Customer focused High integrity and strong work ethic Exceptional ability to work in teams of individuals with diverse backgrounds.
Skills : Microsoft Office, Microsoft Excel, Sorbis Operating System, Bilingual In English And Spanish, Personal Customer Service And Phone Customer Service.
Description :
Respond to telephone inquiries and reservation requests in a fast paced, high demand environment.
Troubleshoot reservation discrepancies and ensure customer satisfaction.
Provide appropriate and accurate hotel information to customers by utilizing various software programs to access the most up to date data.
Increase customer referrals by networking and maintaininghospitality business partnerships.
Offer customers an array of hospitality services to increase the value of the sale.
Provide detailed documentation of guest requests.
Commended on exceeding accuracy and quality standards as set by management.
Experience
5-7 Years
Level
Executive
Education
Criminal Justice
Reservations Agent II Resume
Headline : An accomplished and energetic receptionist with a solid history of achievement in administration and customer service. I am also a proven motivated leader with strong organizational and prioritization abilities. Areas of expertise include client satisfaction, productivity and efficiency.
Skills : Microsoft office, 60WPM.
Description :
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Prepare customer invoices and accept payment.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Confer with customers to determine their service requirements and travel preferences.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Education
Reservations Agent III Resume
Objective : Able contribute so much of myself they have no choice but tell me to slow down a tad bit. Motivated to get the job done and make guest happy and the company even happier. Thanks and blessings to anyone who finds interest in my abilities.
Skills : Quick books, Atco, Fareharbor.
Description :
Answered department telephone calls using correct salutations and telephone etiquette.
Qualified to count and balance cash drawer with accuracy.
Made and confirmed reservations using Opera.
Trained new members of the guest service team.
Reviewed account information and charges with guests.
Resolved service-related problems in a timely manner.
Managed commission reports and worked with the corporate office to make sure travel agents were paid their commissions in a timely manner.
Submitted check requests to the corporate office.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Reservations Agent Resume
Headline : Professional and personal fronts through all-around skills, with emphasis on assigned targets. Hard work and team spirit, along with anticipating and meeting all challenges with integrity are of extreme importance to me. Provided with an opportunity, I will utilize my organizational, leadership, and customer service skills for personal growth and further development.
Skills : Bookkeeping, Accounting, Microsoft Office, Speaking, Organization, Hard Worker, Fast Learner.
Description :
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
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