A Reservations Coordinator handles reservations, cancellations, and inquiries in an efficient, courteous, and attentive manner and to quote the rates to increase room revenue as per the hotel standards. Fundamental duties associated to this role are listed on the Reservations Coordinator Resume as – attending incoming calls, providing guest inquiries about hotel services, and local areas and attractions, booking room reservations; entering reservations into the computer as per the standard operating systems; maintaining accurate files and reports; processing travel agent checks, and processing brochure requests; and researching travel agent commissions.
Job qualifications that can enhance job prospects include the following – excellent phone skills; clear verbal and written communication skills; strong computer skills; the ability to be flexible and work in a fast-paced environment; and multitasking skills. A degree is not a mandatory requirement, however, possessing experience in the hospitality sector will be useful.
Objective : Dedicated with over five years of experience combining administrative and customer service expertise in the tourism industry and clerical field. Striving to one day excel more in both areas and become a manager of either.
Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Completed forms in accordance with company procedures.
Scheduled and confirmed appointments for clients, customers, or supervisors.
Located and attached appropriate files to incoming correspondence requiring replies.
Operated electronic mail systems and coordinate the flow of information, internally or with other organizations.
Opened, read, routed, and distributed incoming mail or other materials and answer routine letters.
Reviewed work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Established work procedures or schedules and kept track of the daily work of clerical staff.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Reservations Coordinator Resume
Summary : Personable and enthusiastic Customer Service Professional seeking a position that will utilize more than 15 years of progressive experience encompassing positions in client relations, hospitality, and administration.
Responsible for booking private events in multiple private and semi-private dining rooms.
Responsible for booking the main dining room efficiently for a la carte reservations.
Responsible for kitchen inventory each month.
Created and updated menus.
Created a training book for opening staff.
Assisted the Operations Manager with administrative duties.
Implemented different marketing strategies to market the restaurant.
Helped run the social media pages.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Reservations Coordinator Resume
Objective : A well-rounded, outgoing, and reliable individual. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to pursue a position to help me enhance my customer service abilities in a fast paced environment.
Skills : Project Management, Multitasking, Problem Solving Skills.
Description :
Coordinated all reservations operations, including scheduling, administrative functions, sales quotas, and all cash handling procedures, as well as customer service and account management.
Managed sales office, issued tickets, and booked air, car, and hotel reservations.
Handled daily cash reports and bank deposits.
Planned itineraries, arranged accommodations, and managed other travel services for individual and group customers.
Arranged bookings for corporate clients and leisure travel.
Worked with customers to determine destination preferences and transportation, travel date, price range, and accommodation options.
Prepared price quotes, booked and ticketed flights, made hotel and car reservations, collected payments.
Provided customers with information regarding travel regulations, local customs, and points of interest.
Maintained an average of 90% booking rate for more than 200 reservation inquiries each day.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Reservations Coordinator Resume
Objective : A highly motivated, self-driven individual looking for a fast paced team oriented environment with great opportunities to advance and help the organization grow.
Skills : MS Office, Forcating, Communication Skills.
Description :
Cleared queues that matched up reservation accounts in an organization of overall system structure.
Created wholesaler accounts which resulted in an increase of business with third party agencies.
Created house (master) accounts for airlines, put in airline reservation blocks in accordance to manifests and individual airline requests, which led to ease of processes for contracted airlines (airline staff including pilots and flight attendants).
Managed contracted group reservations and necessary adjustments with follow-ups, helped with the actual event (decor and set up), which benefited with organized check-ins and event coordination.
Built strong relationships with transient guests by taking care of their individual needs resulting in loyalty to the business.
Attended meetings (Staff, Sales Strategy, Projections, and airport) which resulted in assisting regional managers, airport authorities, and hotel executives to be aligned with the current and future circumstances and directions of the business.
Worked with the accounting department to explain scenarios in discrepancies, alignment of systems and commission, which resulted in flawless folios for clients.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Reservations Coordinator Resume
Headline : A motivated Reservations Coordinator with more than 6 years of experience in the hospitality industry.
Skills : Microsoft Office, Account Management, MS Office.
Description :
Responsible for building group reservations in the system.
Tracked future room availabilities on the basis of reservations.
Prepared letters of confirmation.
Communicated reservation information to the front desk.
Processed cancellations and modifications and promptly relays this information to the front desk.
Assisted the Sales department with input/retrieval of group information in the Reserve system.
Assisted the reservation manager with managing the hotel's inventory and managing group blocks.
Experience
5-7 Years
Level
Junior
Education
Bachelors Of Communications
Reservations Coordinator Resume
Objective : Seeking a Reservations Coordinator experience in Maintaining a clean and organized workspace. Responsible for Assisting Group Reservation Coordinators with overflow work as deemed necessary, etc,.
Skills : Organizational Skills, Program Development,.
Description :
Processed registrations through the collection and processing of all fees and enrollment forms, entry into the database system, and sending of confirmation letters/e-mails.
Distributed program information and develop customer loyalty.
Consulted with program managers/coordinators to match participants with ability appropriate programs, equipment, and lesson times.
Maintained paper and electronic filing systems for all registrations systems.
Created a nurturing, positive, and professional environment while promoting policies and procedures among staff, volunteers, and community.
Provided support to the finance and program department's annual plans, timelines, and budget development.
Followed company procedures, guidelines & standards in the areas of customer service.
Experience
2-5 Years
Level
Executive
Education
Bachelors Of Communications
Reservations Coordinator Resume
Objective : Reservations Coordinator with 3 years of experience in Tracking sales team performance through reports and projections. Responsible for Supporting and monitoring the progress of the marketing team on each shift. and responsible for Monitoring time share tours on an hourly basis, etc,.
Reviewed and supervised up to forty clients per month throughout the event planning process at a retreat and event center.
Determined eligibility for Partnership Funds and Dioceses Grants for participants.
Composed, tracked, and evaluated all required documents for clients.
Composed, edited, and reviewed the accuracy of the following reports: Group Statistics, People's Report, Group Detail Reports, Monthly Income Reports, and W-9 forms.
Created relationships with other non-profits through community outreach and marketing.
Organized and maintained records by month, quarter, and year pertaining to group data and statistics.
Arranged and participated in group retreats, annual fundraising events, executive board retreats, and clergy conferences.
Experience
2-5 Years
Level
Executive
Education
GED
Reservations Coordinator Resume
Objective : To obtain a Reservations Coordinator responsible for Maintaining proper amenity reservation documents to ensure proper communication of amenity bookings presentation of an accurate itinerary for each social member/guest, etc,.
Skills : Microsoft Office, Photoshop, Multitasking.
Description :
Created Passenger Name Records and profiles for ticketing computer reservations system.
Assisted customers by making reservations and arranging for special accommodations.
Assisted customers with planning travel itineraries which include air, hotel /car reservations.
Received payment, issues receipts & document transactions.
Performed administrative support duties.
Assisted customers with location lost baggage.
Completed travel arrangements for clients with air, hotel, car & vendors at the lowest possible.
Researched passenger information to the relocation of lost baggage.
Experience
2-5 Years
Level
Executive
Education
A.A In Secretarial Science
Reservations Coordinator Resume
Objective : As a Reservations Coordinator, responsible for taking customer complaints and handling them as necessary or getting a manager if need be.
Promoted awareness of brand image internally and externally.
Gathered materials and assemble information packages (e.g., brochures, promotional materials).
Used sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Entered, retrieved, reconciled, and verified information (e.g., commissions, leads, third parties) in software involved in the sales process.
Served as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Processed all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identified guest reservation needs and determine appropriate room type.
Experience
2-5 Years
Level
Executive
Education
GED
Reservations Coordinator Resume
Objective : Reservations Coordinator with 5 years of experience in Answering calls in a timely manner and using proper phone etiquette.Responsible for Providing caller with accurate information to help them decide the perfect room accommodation, etc,.
Skills : Microsoft Office, Apple Platform, Adobe Creative Suite, Amadeus, Sabre, Apollo, Customer Service, Operations, Graphic Design.
Description :
Managed reservations and rooming lists for incoming groups; assured amenities for VIP's.
Confirmed reservations by e-mail and phone.
Verified contract details and obtain signatures.
Created step by step system for adding new group reservations into system.
Used of multiple systems including Delphi, Outlook, Argus and Microsoft Office.
Trained incoming reservation staff in all aspects of reservations and office procedures, answered questions and assisted with more detailed.
Created and updated all home owner contract detail into Property Plus system including property detail, rates, amenities, etc.
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