Description :

1. Create the work schedule for vacations, hiring, time off and supervise/train new and existing employees.
2. Receive discount hotel rates for over hotels by contacting each to secure the next year's rates and inventory.
3. Establish sales objectives by creating a sales plan and quota in support of department objectives.
4. Confirm all cancellations, confirmations and/or modifications to and from the hotels as well as calls from guests and groups.
5. Achieve comparison-to-earnings statistics, phone statistics, hotel room rate and inventory management, and completion of comparison reports for all hotels.
6. Analyze and formulate strategies for company competition of rates and room allotments.
7. Preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving problems.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Establish sales objectives by creating a sales plan and quota in support of department objectives.
2. Achieve sales objectives by contributing sales information and recommendations to strategic plans and reviews.
3. Preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving problems; improvements to implement changes.
4. Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, etc
5. Recommend product lines by identifying new product opportunities, service changes; surveying consumer needs and trends, tracking competitors.
6. Assist the sales team in setting their rates and maintain the in-house reservations systems.
7. Maximize room revenue and occupancy by effectively controlling rates and availability.

Experience

7-10 Years

Level

Management

Education

BBA

Description :

1. Maintained communication and reservations related questions, clarifying policies and setting expectations that are both achievable and suitable for the relationship.
2. Assisted rental guests when issues arise that are beyond the capabilities of the reservation Agents or Guest Service staff.
3. Worked to maximize occupancy of managed short-term vacation rental properties by setting and adjusting rental rates and booking rules based on analysis of current trends.
4. Analyzed call statistics for conversion, revenue, and call abandonment to identify areas of opportunity for improvement.
5. Tracked trends and made suggestions for staffing of center and rate structures to maximize daily revenues.
6. Analyzed call statistics for conversion, revenue, and call abandonment to identify areas of opportunity for improvement.
7. Tracked trends and made suggestions for staffing of center and rate structures to maximize daily revenues.

Experience

5-7 Years

Level

Executive

Education

BBA

Description :

1. Revenue Management Assisted Director of Revenue Management with configuration and training of new rate structures.
2. Responsible for building rate plans in the property management system and tracking production.
3. Analyzed call statistics for conversion, revenue, and call abandonment to identify areas of opportunity for improvement.
4. Tracked trends and made suggestions for staffing of center and rate structures to maximize daily revenues.
5. Presented call statistics, conversion rates, revenue pace and booking trends to General Management Team at weekly revenue meeting.
6. Monitored relationships with third party Market Managers to ensure contracted rate parity.
7. Monitored group room picks up and placed restrictions on group rate available based on revenue strategies.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Developed media kits, Received and processed requests from clients, Negotiated, completed, signed and mailed hotel contracts and invoices.
2. Answered a high volume of phone calls and email inquiries Frequently used Microsoft Word and Excel.
3. Assisted in installing a new property management computer system, training incoming staff, setting up room rates, writing and implementing  Hotel operating standards.
4. Maintained all of these daily tasks while creating a fun, supportive, and positive work environment for the leadership and concierge team of milk honey.
5. Tracked trends and made suggestions for staffing of center and rate structures to maximize daily revenues.
6. Analyzed call statistics for conversion, revenue, and call abandonment to identify areas of opportunity for improvement.
7. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, email, or through a central reservation system.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Created reports for tracking business trends that allowed us to begin predictive rate markings.
2. Tracked trends and made suggestions for staffing of center and rate structures to maximize daily revenues.
3. Analyzed call statistics for conversion, revenue, and call abandonment to identify areas of opportunity for improvement.
4. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, email, or through a central reservation system.
5. Assisted the Director of Revenue in yield management and rate collaborated with the Front Office team to ensure guests' experience met expectations.
6. Assisted in installing a new property management computer system, training incoming staff, setting up room rates, writing and implementing Hotel operating standards.
7. Performed duties of Group Rooms Coordinator including ensuring all group rates, codes, room blocks, billing, and rooming lists are accurate and up to date.

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Assisted in installing a new property management computer system, training incoming staff, setting up room rates, writing and implementing Hotel operating standards.
2. Managed staff scheduling and payroll for 5 employees and provided daily pick up and weekly pace reports to management.
3. Assisted the Director of Revenue in yield management and rate changes according to business needs to have Collaborated with Front Office team.
4. Performed duties of Group Rooms Coordinator including ensuring all group rates, codes, room blocks, billing, and rooming lists are accurate and up to date.
5. Maintained all of these daily tasks while creating a fun, supportive, and positive work environment for the leadership and concierge team of milk honey.
6. Preformed numerous other tasks for alternate departments including housekeeping, engineering, and sales.
7. Responsible for the proper, efficient and profitable functioning of the day-to-day operations of the villa.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, email, or through a central reservation system.
2. Maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
3. Preformed numerous other tasks for alternate departments including housekeeping, engineering, and sales.
4. Preformed numerous other tasks for alternate departments including housekeeping, engineering, and sales.
5. Worked closely with the Sales and Marketing department to develop a marketing plan to ensure revenue numbers were met.
6. Work closely with the Director of Revenue to implement promotions and distribute them to our call center and front office.
7. Maintained all of these daily tasks while creating a fun, supportive, and positive work environment for the leadership and concierge team of milk honey.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Responsible for the overall operation of the groups and wholesale department to ensure that groups and wholesale reservations are being entered into the system.
2. Examine that the contracts received are approved and that all necessary information is intact.
3. Work closely with the Director of Revenue to implement promotions and distribute them to our call center and front office.
4. Providing excellent customer service and making operational and procedural improvements.
   
5. Handle guest complaints or questions regarding reservations or rate disputes.
6. Preformed numerous other tasks for alternate departments including housekeeping, engineering, and sales.
7. Issued work schedules to the Front Desk while actively instituting new policies and procedures better the hotel experience for both guests and employees.

Experience

0-2 Years

Level

Entry Level

Education

Associate

Description :

1. Managed daily rates for the property, adjusted room inventory through multiple systems, served as an onsite manager
2. Issued work schedules to the Front Desk while actively instituting new policies and procedures better the hotel experience for both guests and employees.
3. Preformed numerous other tasks for alternate departments including housekeeping, engineering, and sales.
4. Provided concierge services to hotel guests and tours of the property for future City Club Members and prospective clientele.
5. Worked closely with the Sales and Marketing department to develop a marketing plan to ensure revenue numbers were met.
6. Worked closely with the Front Desk staff to ensure customer satisfaction with guests and residents.
   
7. Trained and managed all new staff members in order to maximize our occupancy, room revenue, and our average daily rates.

Experience

2-5 Years

Level

Junior

Education

B.Ed

Description :

1. Reservation Procedures Responsible for Hotel and Local Reservations Allocate daily tasks to Reservations staff Review reservations booked daily.
2. Responsible for the preparation of occupancy forecast and responsible for the implementation of policies and procedures.
3. Identify Top Producing Accounts ensure proper recognition by Reservation staff and responsible for various Production reports and supply to each department concerned.
   
4. Monitoring Telephone Manner and general performance of reservations staff daily.
5. Provide administrative support for General Manager, Accounting and Front Desk staff, maintaining files of rooming lists, contracts, and client communication.
6. Conducted training and team meetings for reservations staff, provided monthly agent performance and error reports.
7. Provide administrative support for General Manager, Accounting and Front Desk staff, maintaining files of rooming lists, contracts, and client communication.

Experience

2-5 Years

Level

Junior

Education

HS

Description :

1. Supervised Reservations Department by maintaining staffing, training, forecasting, restrictions, and phone volume.
2. Communicated restrictions and rate changes to increase hotel revenue to General Manager.
3. Responsible for handling all guest disputes and complaints and accountable for departmental productivity and resort revenue tracking.
4. Involved directly with the Assistant General Manager, Director of Front Office Services, and Reservations Manager.
5. Attended Revenue Management and Rooms Division meetings and completed management, personnel, and safety training.
6. Conducted training and team meetings for reservations staff, provided monthly agent performance and error reports.
7. Answering telephone calls professionally & providing professional guidance when offering assistance.

Experience

7-10 Years

Level

Management

Education

Diploma