The job summary includes creating a high level of resident satisfaction. Other cores and associated duties are listed on the Residential Services Manager Resume as – maintaining full rental occupancy by advertising, filling vacancies, conducting tours, drafting lease documentation, negotiating lease agreements, and enforcing lease terms, promoting the property through marketing initiatives, maintaining social media presence at the property level, and at a corporate level, maintaining accurate information on the company website, designing promotional web landing pages to track the effectiveness of other marketing initiatives, drafting press releases, preparing an annual budget, participating and assisting with coordination of regular maintenance schedules.
The person holding this position is often the point of contact for residents, requiring great customer service and communication skills. The role calls for skills in traditional marketing, social media management, leasing, customer care, record keeping, market research, and some financial recordkeeping skills. A degree is often listed on resumes.
Headline : As a Residential Services Manager, responsible for directing supervisor of the Washington Wellness program and Emerald house, including daily operations, collecting rents, coordinating with Keene Housing on both projects, Also coordinating with Keene Housing on the Cottage Street property.
Skills : Microsoft, Service Management.
Description :
Created and maintained relationships with residential owners.
Served as liaison and coordinate with hotel staff to ensure basic and extra service offerings are delivered consistent with brand standards.
Maintained owner relationships as the main contact for any and all residential owner's issues, concerns, and requests.
Made reservations for residential owner stays and act as concierge.
Developed and coordinated operational elements.
Managed all residential services programs with General Manager, Director of Rooms, Director of Finance, Director of Engineering, Director of Housekeeping and other key departments.
Ensured the operational and financial aspects of these programs are achieved.
Experience
5-7 Years
Level
Executive
Education
MS
Residential Services Manager Resume
Headline : A poised business Residential Services Manager professional who works well with all levels of staff and management. I have a strong work ethic and desire to gain valuable experience within a growing organization. I contribute ideas to improved productivity and make processes more efficient through commitment of meeting and exceeding company objectives while working independently or within a team.
Skills : Supervising Skills, Business Management.
Description :
Provided quality services to children, adults and seniors at community-based sites in Milwaukee and Waukesha Counties.
Directed care support members help maintain a safe living environment; provide assistance with household management, shopping and other errands; and facilitate recreational activities in the home and community.
Supervised the operations and management of three residential facilities.
Ensured compliance and implementation of DHS 83 state regulations.
Assisted in developing annual budget for all residential locations and ensured expense accounts were monitored and maintained.
Provided day-to-day supervision of all group home staff assigned to provide daily assistance to group home residents.
Served as a liaison between key managers and the Hotel Owner.
Experience
5-7 Years
Level
Executive
Education
MS
Residential Services Manager Resume
Headline : Residential Services Manager is responsible for Identifying new property needs (e.g., new bathrooms) that require additional staff or space, Ensuring that the property is safe and secure for all tenants.
Skills : Planning Skills, HR, Team Work.
Description :
Coordinated the work schedules of the Direct Support Professionals, House Managers, and Office Staff.
Developed procedures to ensure the quality of individuals is monitored.
Responsible for the maintenance of required state and agency documentation in secure locations.
Created association budget.
Recruited and mentored members of the committee in compliance to the State of Tennessee Human Rights Policy and Procedures.
Developed and implemented internal systems to monitor confidential Human Rights information.
Nurtured relationships with families of the individuals we support in order to have a better understanding of the dynamics needed to positively enhance each person's life.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Residential Services Manager Resume
Headline : To obtain a Residential Services Manager, responsible for Ensuring all rental units adhere to local building and codes, Working closely with management; monitoring property safety and maintenance issues, Providing services such as: cleaning, laundry, and emergency response in case of fire or other emergencies.
Hired, trained, oriented and oversaw community staff.
Implemented and revised community programs.
In-serviced on various aspects and care of residents.
Responsible for quality assurance and ALF surveys.
Established, trained and implemented policies and procedures.
Advocated for the rights of residents and responded to complaints and investigated allegations.
Responsible for room-mate matching per resident room cards.
Experience
5-7 Years
Level
Executive
Education
MS
Residential Services Manager Resume
Headline : As a Residential Services Manager, responsible for Implementing new service offerings, Developing and evaluating profit goals, Setting direction for the company's strategy and plans for growth, Acting as a leader within the company.
Skills : Planning Skills, Hiring Skills.
Description :
Provided leadership and analysis of organizations yearly outcomes.
Managed Residential Programs for youth in DSS foster care, Therapeutic Foster Care, In-Homes Services and court involved youth with the Department of Juvenile Justice with health or mental health needs.
Included hiring, training, mentoring and coaching staff.
Conducted yearly employee evaluations based on policy procedures and outcomes.
Oversaw Medicaid and Person Center programming.
Planned and managed $2 million budget.
Worked closely with DSS Finance Officer in planning annual budgets.
Experience
5-7 Years
Level
Executive
Education
MA
Residential Services Manager Resume
Summary : As a Residential Services Manager, responisble for Implementing Innovative Prevention Programs within a Community Organization Counselor/Therapist that brings 20 years experience of excellent skills to the field. An established record of enhancing the quality of treatment services, has led to increased client retention rates and completion outcomes.
Skills : Training Skills, Maintenance Sills, Quality Service Management.
Description :
Led a team of residential support counselors and other direct service staff providing housing-related services to clients in Laurel House residential programs.
Oversaw and managed all aspect of direct service within Laurel House residential programs, including transitional supported housing and permanent supportive housing and new programs that may develop through community collaborations.
Trained and supervised in leading a team of dedicated and effective direct service staff; to provide the highest quality of services and care to adults with mental illness in order for them to live more independently.
Established more comprehensive recovery plans and functional assessments that are more congruent with the mission of the residential program.
Implemented progress note using GRIP format and increased progress reporting by 85%.
Updated and reorganized 79 residence charts into a medical model format.
Increased referral rates by 35% for clients needing 24 hour supervised housing services.
Experience
7-10 Years
Level
Management
Education
MSW In Social Work
Residential Services Manager Resume
Summary : A dedicated, highly motivated individual who is driven to give superior customer service. I am passionate about each day bringing me a new challenge with guest contact. I enjoy finding the solution to what may seem like a problem. Seeking a hospitality position that will benefit from my knowledge, training and experience.
Managed Medicaid Waiver state group home for adults with an intellectual disability.
Supervised 11 staff members.
Provided case management services.
Supervised semi-independent living program.
Made home visits and linked clients to other resources.
Involved in the writing and team implementation of care plans.
Facilitated services to other resources such as vocational programs.
Experience
10+ Years
Level
Senior
Education
M.Ed.
Residential Services Manager Resume
Summary : Residential Services Manager professional offering over 30 years of supervisory and management experience. Excellent communication and writing skills. Excellent computer skills with knowledge in Microsoft office and excel spreadsheets. Community oriented and member of several social organizations. Very knowledgeable in reading and deciphering standards set by the Department of Juvenile Justice and American Correctional Association and implementing policies to cover those standards.
Skills : MS Office, Supervising Skills, Administrative Skills.
Description :
Administratively responsible for the afternoon staff in Meadowside Building, which housed 138 individuals with special needs.
Supervised unit staff (5 supervisors, 2 recreation specialists, 2 case managers, 1 speech therapist, 2 psychologists, 9 program specialists and direct care).
Responsible for directing, planning and coordinating all phases of rehabilitative services.
Evaluated, trained and supported all staff.
Maintain all policies and procedures per licensing guidelines.
Completed necessary administrative paperwork and documentation for the residence.
Increased supervision with the staff to provide more coaching, training and mentoring on weekly basis.
Experience
10+ Years
Level
Senior
Education
Master Of Science
Residential Services Manager Resume
Headline : Residential Services Manager is responsible for Assisting with meal planning and scheduling, and also Assisting with health concerns (such as asthma/allergies) and medical issues (such as prescriptions), Supporting policy implementation at the university level; providing education on policies related to affordable housing.
Skills : Healthcare, Planning Skills, Communication Skills.
Description :
Liaisoned to program management, clinical staff, administration, education and other departments.
Communicated with clinical staff to ensure that current clinical and therapeutic behavioral plans are understood and used appropriately in the milieu.
Relayed pertinent behavioral information that would assist in the clinical treatment of clients.
Ensured proper completion of line staff duties such as progress notes, communication logs, restraint/incident reports, etc Maintains the integrity of the program by ensuring all program protocols and procedures are adhered to.
Conducted individual and group meetings as needed to address client and staff issues.
Ensured adherence of programmatic milieu schedules/operational policies and procedures.
In charged of house-keeping crews that service member's homes.
Experience
5-7 Years
Level
Executive
Education
MS
Residential Services Manager Resume
Headline : Skilled transportation Residential Services Manager professional with a progressive career in CMV operation, driver management, evaluation, training, recruiting, and continuous improvement. Consistently high performance standard as a CMV operator (over 17 years) Skilled corporate presenter and instructor Well-developed ability to interact with blue-collar employees and white-collar executives alike Able to assimilate new tasks quickly and efficiently, and perform at a high level in short time.
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