A Retail Branch Manager is responsible for assigning and directing all work performed in the branch and supervising all areas of operation. The job duties commonly mentioned on the Retail Branch Manager Resume are – directing all operational aspects including distribution operations, customer service, human resources, and sales; assessing local market conditions, and identifying current and prospective sales opportunities, developing forecasts, and financial objectives and business plans, meeting goals and metrics, managing a budget and allocating funds, locating areas of improvement and proposing corrective actions that meet challenges and leveraging growth opportunities, addressing customer and employee satisfaction issues promptly, adhering to high ethical standards, and complying with all regulations and applicable laws.
Apart from proven work experience, the following skills are essential – sufficient knowledge of modern management techniques and best practices, familiarity with industry’s rules and regulations, excellent organizational skills, leadership, and human resources management skills, and result-driven approach. Retail Branch Managers come from various educational backgrounds, and oftentimes hold retail management or marketing degrees.
Headline : Retail Branch Manager is responsible for the day-to-day operations and growth of a branch. This includes leading the team of retail bankers and real estate specialists to provide exceptional customer service, sales, and mortgage lending. The Branch Manager also works with a small team of bankers to meet financial goals and manage risk.
Skills : Excel, Word, Quickbooks.
Description :
Managed a Countrywide production branch, typically with a staff of 4 operations, up to 11 originators and 2 Production assistants.
Had an operations team of 3-5 but near the end loans were being processed in a Regional Operations Center.
Promoted into it in 2000 and during the height of the big boom we funded as many as 216 loans in a month.
Maintained one of the highest gross and net pricing margins in the region, and my branch was very profitable.
Recruited and was responsible for several of my U S Bank Team members moving to Wells, 3 of them went to the San Marcos Branch with me and the rest were working in other Wells Locations.
Received excellent training and support from Wells, up until that time.
Trained program and their Management and Sales Training is some of the best that have experienced.
Experience
5-7 Years
Level
Executive
Education
Mechanical Engineering
Retail Branch Manager Resume
Summary : Over 15 years of experience in Sales, Management, Business Development, and Business Ownership. Proven ability to identify and close all leads, increase sales, and revenue in and extremely competitive market. Consistently exceeded all sales goals set by corporate office and was ranked in the top 5 of over 50 offices.
Skills : Marketing, Salesforce.Com.
Description :
Provided leads sales experience for employees.
Interviewed, hired, trained, all employees.
Set up realistic goals for staff and motivated them to achieve them.
Increased sales, was named employee of the month.
Handled all banking transactions.
Supervised several agents.
Assisted staff in completing complicated and difficult sales.
Kept detailed and accurate records pertaining to purchases, sales, and requisitions.
Experience
10+ Years
Level
Senior
Education
Business Administration
Retail Branch Manager Resume
Summary : Seeking a professional leadership role within a company that will benefit from a results oriented individual with experience working in a dynamic work environment.
Helped guide branch office staff by providing quality service to customers, through sales and service of products with the expectation of meeting or exceeding branch goals.
Able to recognize cues for sales and opportunities and identify unexpressed need.
Experienced in processing account transactions, loan applications, and new account set up.
Partnered and referred business to all lines of business including Investment Services, Private Banking, Mortgage, Business Banking, etc.
Provided guidance to branch staff to ensure compliance with regulatory, security and internal controls.
Provided oversight to branch staff during opening and closing procedures, along with end of day balancing of the branch to ensure accuracy Improve branch staff performance by providing ongoing training, coaching, development and motivation.
Ensured the branch focuses on operational processes to enhance customer experience.
Located areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
Experience
10+ Years
Level
Senior
Education
Vocational In Computer
Retail Branch Manager Resume
Headline : To obtain continuing full-time employment in a management Retail Branch Manager position or in a position that allows for growth in a managerial career.
Skills : Microsoft Office, Leadership Development, Employee Engagement, Operational Risk Assessment, Change Management, Process Improvement, Project Management, Program Management.
Description :
Provided brand leadership and administration maintaining budget and revenue goals and financial regulatory compliance.
Promoted bank services to meet customer financial needs and requirements.
Supervised, trained and developed staff to ensure excellent customer service and achieve high Retail Quality Assurance audit assessments.
Managed daily operations of $90 million retail bank branch.
Maintained bank sales, service and regulatory compliance.
Implemented Quality Assurance procedures for accurate monitoring of branch performance.
Enhanced customer relations with improved employee retention and engagement.
Utilized coaching and mentoring to develop customer service skills retain quality personnel.
Reduced employee turnover by 60% increasing staff morale and performance.
Experience
5-7 Years
Level
Executive
Education
Non-Profit Management
Retail Branch Manager Resume
Headline : Retail Branch Manager with an extensive career in financial services with a track record of driving sales, increasing profitability, project management, strategic planning, and boosting company morale Administrative.
Accountable for the daily operations of BECU flagship location.
Included monitoring profitability, evaluating knowledge retention in staff, overseeing service level metrics and validating proper procedures were followed with internal, local and governmental audit agencies.
Resolved member escalations, conducted training sessions to alleviate knowledge gaps, orchestrated business development opportunities that then increased membership, loan and investment service engagement metrics.
Provided leadership to 4 managers and 60 consultants.
Analyzed volumes, evaluated statistical data and implemented workflow improvements.
Included increasing loan growth by $13.9 million and improving service standards by 47%.
Provided strategic direction in the midst of multiple consolidation initiatives.
Managed an operational budget of $4.5 million per year with 2014 Q4 results of 1.2% under budget.
Objective : Retail Branch Manager with solid experience in business management, daily payment processing and reconciliation, account analysis, evaluating in-house terms eligibility, negotiating payment terms/applying interest, and aggressive collections activities. Accustomed to working in an environment that requires a high degree of accuracy, analysis, and accountability while increasing overall collections and improving payment processing.
Skills : Licensed Insurance Producer State Of Louisiana, Compliance Officer FDCPA, Certificate Of Management Certified, Mosaix Call Center Manager Certified, Microsoft Word, Excel, And Powerpoint.
Description :
Provided strategic direction and operations management of all branch activities, assuming responsibility for a total book of business of $161 million dollars, representing various banking products/services.
Managed all branch sales activities of personal bankers, including consumer/business checking accounts, savings accounts, Certificates of Deposit (CD), personal/commercial loans and lines of credit, and other financial offerings; encouraged cross selling of all bank products.
Met sales goals for new customer products by opening 210 checking accounts each quarter; other goals include increasing teller referrals by 60% and reducing bank losses by 3%.
Maintained banking standards such that audits achieved highest ratings.
Supervised activities of 8 officers/ tellers, assuring excellence in customer service at all times.
Managed Profit and Loss Statements (P&L) and financial forecasts to assure branch profitability, reduce losses, and achieve statistical sales goals.
Reviewed and analyzed data reports to assure targeted goals were met/exceeded.
Conducted all personnel activities such as interviewing, hiring, training, periodic review processes, disciplinary action plans, and termination, Adhered to all state and federal standards in place for compliance in the banking industry.
Experience
2-5 Years
Level
Junior
Education
BA in Marketing
Retail Branch Manager Resume
Objective : Retail Branch Manager is responsible for all aspects of the retail outlet including, but not limited to: staffing, merchandising, sales, customer service and operations. This includes developing and implementing strategies to meet the company sales targets and increase revenue.
Skills : English, Russian, Belorussian tri-lingual, French written and spoken proficiency.
Description :
Responsible for development and maintenance of teller and field trainer training, as well as selected management leadership training for a 271 bank branch network in ten states.
Developed Computer Based Training (CBT) curriculum from zero classes to a full complement of 15 classes, saving the company one third of cost of Basic New Hire training nationwide.
Developed the Notary training workshop.
Led the field trainers nationwide on any key company initiatives as well as training them to start with Train the Trainer workshop.
Delivered key initiatives nationwide alongside of senior management.
Identified and delivered any specialized training necessary nationwide in the areas of leadership, operations, sales and customer service.
Initiated the Day in the Life program that allowed back office employees to experience working in a retail branch for three days.
Developed from focus group to finished script training videos as well as assisted in producing and directing them.
Experience
2-5 Years
Level
Junior
Education
BS In Education
Retail Branch Manager Resume
Summary : Energetic professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.
Skills : Effective communication, Making the first sale of the day.
Description :
Responsible for the overall performance and supervision of bank staff, including tellers and assistant manager in the branches Sourced from current customers as well as prospecting new customers for personal and real estate loans.
Completed the application process, verified employment and references.
Able to maintain that same level of sales throughout my time with the company.
Able to bring and to maintain a positive and productive team atmosphere to our branch.
Used Strong sales and customer service.
Focused on building lasting relationships.
Created competitions and contest for employees in order to bring in new business.
Brainstorm with staff members to put together promotions for our current customers and to be aware of cross sales opportunities.
Experience
10+ Years
Level
Senior
Education
Business Administration
Retail Branch Manager Resume
Summary : Currently a full time Branch Manager for RBS Citizens Bank who is looking to continue growing within the banking and financial industry. Utilize my creativity, leadership and coaching skills to design and execute solutions which create customer value and colleague engagement. Effective communicator with ability to create marketing materials and strategies that convey value for both clients and end users.
Skills : Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Cash Control And Management, Customer Service, Sales.
Description :
Ranked in the Top 5% sales associates for more than 18 months.
Assisted with the strategic direction and management of the planning, development and implementation of various projects and initiatives.
Assessed profitability through analysis of financial statements and ratios and Ranked number 3 within my sales peer group out of 89 other branches in 2015.
Boosted team productivity by approximately 26.1% in 2015 and 44.1% 2016 (so far) o Excellent interpersonal skills within a team or independently.
Trained new hires on standard banking operations and bank ethical practices to ensure professional service.
Responsible for sales and service, goal setting, retail administration for my subordinates and marketing financial results for my branch.
Managed and directed up to six associates o Received recognition from Regional and District Manager for outstanding performance and attention to detail. Analyzed home lending application process and assisted in the design of new marketing promotions.
Developed knowledge of Equifax, Trans Union and Experian credit bureau reporting.
Experience
7-10 Years
Level
Management
Education
MBA In Marketing
Retail Branch Manager Resume
Objective : Well-qualified leader with successful track record of strategic branch management, strong interpersonal skills, and communicates effectively with customers and senior leadership.
Focused on driving revenue growth by growing and deepening existing client relationships, and brining in new clients through business development activities.
Managed and improved branch performance, including branch profit& loss, service scores, sales, campaign results, teller referrals, and work with regulatory compliance, internal policies and procedures.
Conducted weekly meetings with the Assistant Manager to keep up proper communication between sales and operations process.
Conducted day-to-day operations and manage new account relationships to minimize risk & bank exposure.
Developed and coach employees and hold team members accountable for overall performance.
Received a perfect audit for 2 consecutive years through thorough understanding of branch policies, procedures, and federal regulations.
Created and gained referrals for new client relationships, and creating a strong image in the communities we serve.
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