A Retail Communications Consultant is a public relations specialist who handles public relations, information output, press releases and media requests, and social media and/or advertising efforts. A well-drafted Retail Communications Consultant Resume mentions the following core duties – creating effective communication strategies for the company, coordinating external and internal communication flows, designing sketches of the mass media announcement, writing content for the company website, planning events, seminars, and press conferences, communicating with media regularly, managing media inquiries and arranging interviews and statements, building long-term relationships with influencers and key stakeholders, and serving as a facilitator and providing solutions for peaceful resolution of disputes.
The job description should include the following skills and abilities – experience and knowledge in copywriting, proofreading, and editing; excellent portfolio with a proven track record of successful project management examples, photo, and video-editing skills, excellent communication, interpersonal, and presentation skills, and experience in web design and content production is a high plus. The majority of eligible candidates hold a college degree in relevant areas such as public relations or communications.
Summary : Accomplished Sales Representative with honed communication skills, enabling me to relay massive amounts of technical information in a simple way that is easy to digest and understand. Possess a career track record of exceeding sales quotas, providing top-notch customer service, and building excellent client rapport for over 10 years.
Skills : Adobe Creative Suite, Microsoft Office, Microsoft Office, Customer Service, Sales, Retail, Marketing, Call Center Experience, Management.
Description :
Educated Commercial and Residential customers on different products and services offered by Sprint/Nextel.
Activated wireless handsets and Mobile Broadband cards.
Networked and Provisioned telephone numbers to the wireless handsets for Residential and Commercial lines.
Presented proposals to businesses that offer discounts for bulk order purchases.
Exceeded sales objectives.
Sold products and services to new and current Commercial and Residential Customers.
Utilized exceptional customer service techniques.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Retail Communications Consultant Resume
Summary : A motivated, personable, courteous, and professional person of good character. Productive worker with a solid work ethic who exerts optimal effort in successfully completing tasks. Working well with the public and my Co-workers. Dedicated to completing all tasks given to me. I have acquired the proper skills to be an asset to any organization and my Co-workers.
Skills : Microsoft Office Suite, Customer Service, Sales.
Description :
Sold all products and services offered by the Company.
Met all sales objectives.
Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features.
Maintained knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
Handled service inquiries from customers.
Provided efficient, courteous customer service and assistance in all aspects of product offerings and services.
Experience
10+ Years
Level
Senior
Education
GED
Retail Communications Consultant Resume
Objective : A motivated individual who has the ambition to succeed in any given environment. Goals are to work with a company where I can excel and put my talents to good use while being an invaluable asset.
Skills : Leadership, Management, Recruiting.
Description :
Sold products and services for Sprint in a retail store.
Performed upgrades of services and new devices by using Sprint's retail sales operating system.
Solicited new customers through inside sales, outside events and outbound marketing efforts by demonstrating the proper use and capability of the products.
Accessed the company intranet regularly to check for new training, promotions, telecom news and Sprint related news.
Corresponded with customers and colleagues using e-mail fax and phone.
Helped with troubleshooting and testing of mobile devices.
Managed Commercial and Residential accounts with billing and assisted with Contract renewals.
Experience
2-5 Years
Level
Executive
Education
Diploma
Retail Communications Consultant Resume
Headline : Superior warehouse operations and material handling skills, needs assessment skills, problems solving skills, and integrative thinking. Strong desire to succeed, competitive drive, results-oriented, winning team attitude. Thorough knowledge of most computer warehousing software platforms as well as Microsoft Office Suite. Able to absorb and demonstrate a thorough understanding of a broad range of products, services, procedures, and systems. Outstanding time management skills and ability to be flexible, versatile and meet deadline objectives.
Skills : Multi-line telephone, fax, copy machine, Microsoft Word, Excel, PowerPoint, Publisher, Access, and Outlook proficient, 10-key, Lotus Notes, AIMsi Software, ENPS, Connections, Laser Pro, ACBS, ACLS, FDR, CIMS, AFS, iRMS, DOS-based applications, project management.
Description :
Received 4 Customer Service and 2 MVP Achievement Awards for Raising Store Moral, Highest Overall Sales, and Consecutively Meeting 100% Sales Goal Assess the customer's needs and provide optimal communication solutions that meet their needs.
Takes ownership of thoroughly understanding the features and benefits of all products and services offered.
Thoroughly understood all aspects of the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory management, and other applications as they may be developed.
Attained sales and service goals as defined by the store manager and customer feedback.
Demonstrated superior team skills that lead and support other team members in our mission to serve the customer and operate a highly professional store operation.
Understood competitor strategies to maintain a competitive advantage.
Passionated and strong belief in product that generated a loyal customer base that consecutively kept my sales at the top of the leader board.
Experience
5-7 Years
Level
Executive
Education
BS
Retail Communications Consultant Resume
Objective : To obtain a Retail Communications Consultant position where I can apply my diverse professional experiences and broaden my knowledge base to encompass existing and/or new career opportunities.
Skills : Customer Service Representative, MS Office.
Description :
Met or exceeded service and sales objectives by providing world-class service to customers in our retail stores.
Performed consultation and guidance in meeting the customer's specific wireless needs.
Sold products and services as well as actively solicit new customers through inside sales and store marketing events.
Opened and closed kiosk for business.
Take a deposit to the bank when needed.
Checked/verified inventory count daily.
Advanced the company's retail position by achieving sales goals and service performance requirements.
Experience
2-5 Years
Level
Executive
Education
MA
Retail Communications Consultant Resume
Headline : As a Retail Communications Consultant, responsible for Developing strategic and integrating communications plans/activities to enhance the reputation of BSRO nationally and in the local communities where it does business.
Skills : Leadership/ Management, Account Management, Inventory Management, Customer Coordinating, Lead Sales Rep, Tech Savvy, Mac And PC Savvy, Google Ad Words Certified.
Description :
Provided world-class service to store patrons.
Partnered with high-performing sales staff to provide quality Customer Service Served as a Customer Advocate to ensure proper products and services to our Clients Assist customers with their billing inquiries and address them accordingly.
Obtained significant business by delivering presale presentations to demonstrate new phone features.
Effectively delivered post-sale care services, exceeding clients' expectations in a cost-effective manner.
Guided customers through the purchasing and activations processes while educating the customer on any additional products, cost estimates, and other services.
Prepared basic proposal documentation and information to meet customer requirements.
Supported and made decisions on projects that impact Retail, ensuring operational excellence.
Experience
5-7 Years
Level
Executive
Education
MS
Retail Communications Consultant Resume
Headline : Notable interpersonal skills; capacity to relate to all levels of management, staff, and customers. Solid project management skills with an effective combination of assuming multiple responsibilities and innovation to consistently meet objectives. Dedicated to exceptional customer service; able to cultivate positive rapport and nurture relationships by offering service beyond expectation.
Skills : Leadership, Sales, Training.
Description :
Prospected customers.
Directed customer sales.
Provided exceptional customer service.
Met quotas and KPIs while seeking new ways to improve national, regional, and personal sales figures.
Hired training to include: instruction on workflow, company software, and systems, as well as all-new device/software launches.
Connected upstream and downstream impacts of communications and information.
Partnered and influenced cross-functionally within retail operations and divisional partners.
Experience
5-7 Years
Level
Executive
Education
Master's Of Public Policy
Retail Communications Consultant Resume
Headline : Dedicated and goal-oriented team leader with experience in leadership, project management, sales, marketing, personnel development, and customer service. Possesses strong interpersonal, written, and oral communications skills. Highly internally motivated and detail-oriented. Operates well under pressure.
Skills : Yardi, LRO, Microsoft Office.
Description :
Developed new customer prospects /referrals through inside sales, outside events, and marketing efforts.
Provided responses to general public inquiries regarding cell phone devices, accessories, and activation processes.
Assisted in the Day-to-Day operations of the Store.
Obtained significant business by delivering presale presentations to demonstrate new phone features.
Managed both external and internal business relationships with vendors, clients, strategic partners, and agencies.
Knowledged of when and how to move from the ideation phase to sharing an informed perspective on how to proceed forward.
Knowledged of standard processes within the retail environment.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Retail Communications Consultant Resume
Summary : Retail Communications Consultant Professional with extensive knowledge and training in database administration, backup and recovery, security, and performance tuning with over eight years of aggregate IT experience with strong troubleshooting skills. Knowledgeable in hardware/software migration and integration (physical and logical), reinforced by proven ability to develop needed business solutions that improve productivity, efficiency, and profitability for overall performance in reliability, high availability, and scalability.
Skills : Operating System: Red Hat Linux 5.1, Windows 2008 Server.
Description :
Provided a high level of customer service support with product knowledge and advanced selling skills.
Exceeded monthly sales quota, lead Birmingham in Pinnacle Club standings Helped lead store through successful quota attainment by taking initiative in learning and training others on new software and sales information.
Responsible for handling customer service issues in a timely and professional manner.
Established new and maintain existing relationships, increasing overall business profitability.
Contributed to program strategy development in partnership with the Program Managers and Retail Leaders.
Advocated on behalf of the Retail division by working with cross-divisional partners, providing consultation, recommendations, operational tools, and resources to support programs and projects in areas of expertise.
Supported and made decisions on projects that impact Retail, ensuring operational excellence.
Experience
7-10 Years
Level
Management
Education
B.S
Retail Communications Consultant Resume
Objective : Highly qualified Retail Communications Consultant with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Field Technician, Field Technician, Sales, Sales, Customer Service.
Description :
Collected project feedback and information to identify and optimize performance.
Worked with partners for execution of change management plans and preparing all related communications for Retail stores.
Informed opportunity and need for training content. At times, acts as a subject-matter-expert for content.
Collected, compiled, documented, and analyzed information and feedback on Retail store processes and operational efficiency.
Prepared and delivered presentations to cross-divisional and retail partners.
Facilitated and led collaborative cross-functional meetings held both internally and externally
Managed relationships with internal stakeholders from concept through delivery of programs.
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