Retail Operations Manager Resume Samples

Description :

1. Responsible for daily operations of store.
2. Conduct weekly coaching sessions with each Home Furnishing Consultants, reinforce appropriate behaviors and performance metrics while counseling and coaching.
3. Schedule, plan and execute weekly Store Sales meetings.
4. Handle customer and associate issues and concerns.
5. Coordinate all aspects of scheduling, training, and hiring of staff.
6. Be a liaison with all departments in the scheduling and training on safety and loss prevention.
7. Streamlined daily operations of $3M retail furniture operation and provided key customer support.
8. Continually advanced stores effort to reduce operating expenses and improve customer satisfaction.

Experience

2-5 Years

Level

Junior

Education

Retail

Description :

1. Assisted store manager with all aspects of maintaining the store.
2. Ensured all merchandising concepts were following directives from corp.
3. Opened and closed store with accuracy and efficiency following all protocol.
4. Controlled inventory maintenance, store facilities, purchasing supplies and security.
5. Reconciliation of daily sales transactions, prepared store invoices, bank deposits and petty cash.
6. Handled human resources, hiring, terminations, payroll and personnel.
7. Included accounts receivable, inventory management, staffing, and sales.
8. Signed on new accounts that helped grow business.

Experience

7-10 Years

Level

Management

Education

Retail

Description :

1. Responsible for employee hiring and termination.
2. Problem resolution support and assist coordination of work activities for employees.
3. Handle the responsibilities of any customers request, problem or issue that occur.
4. Maintain inventory records of items, received, stored, issued, and returned.
5. Manage and train all new sales representatives.
6. Implement a clientele program as well as training course for new sales representatives.
7. Organize promotional exhibits and team functions.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Maintain high-performing teams by proactively addressing retail challenges and ensuring consistent execution of client strategies.
2. Oversee routing efficiency and approve decisions to enhance operational effectiveness across assigned regions.
3. Drive team development through targeted training and performance management initiatives.
4. Identify and integrate external talent to support long-term organizational growth.
5. Facilitate proactive communication across departments to meet client and company KPIs.
6. Utilize company systems for comprehensive reporting and analysis.
7. Analyze retail data to provide actionable insights for performance optimization.

Experience

5-7 Years

Level

Executive

Education

BBA

Description :

1. Implemented sales strategies across multiple channels, resulting in a 20% increase in annual revenue.
2. Collaborated with upper management to introduce new management techniques tailored to local clientele.
3. Analyzed product distribution processes to optimize end-user delivery systems.
4. Managed workforce effectively, reducing employee turnover by 25% and exceeding sales quotas.
5. Designed and executed training programs, leading to several direct reports receiving promotions.
6. Enhanced customer satisfaction scores by 30% through improved service protocols.
7. Developed and monitored key performance indicators to gauge operational success and drive continuous improvement.

Experience

5-7 Years

Level

Executive

Education

BBA

Description :

1. Promoted from sales representative to Operations Manager at a new start-up winery store, overseeing all aspects of retail operations.
2. Implemented comprehensive sales strategies that led to a 30% increase in revenue within the first year.
3. Streamlined onboarding and training processes, enhancing team productivity and performance.
4. Authored training manuals that improved the quality of service provided by sales staff.
5. Collaborated with management to establish new customer service standards, resulting in higher satisfaction scores.
6. Developed and enforced internal controls that reduced inventory costs by 20%.
7. Created marketing tools for sales initiatives and effectively presented them at local real estate offices.

Experience

7-10 Years

Level

Senior

Education

BBA

Description :

1. Provided essential support for retail operations by documenting best practices and ensuring clear, customer-focused communication.
2. Developed and maintained store policies and procedures, enhancing sales process efficiency.
3. Designed and implemented comprehensive training materials and online reference tools.
4. Trained and coached a team of ten sales operations managers on effective documentation practices.
5. Authored process flows and testing scripts for all sales channels, ensuring consistency and quality.
6. Conducted impact analysis for multiple products, creating tailored training solutions to boost team performance.
7. Performed needs assessments to design innovative online tools and training materials aligned with organizational objectives.

Experience

7-10 Years

Level

Senior

Education

B.S. in BA

Description :

1. Drove operational and financial results by analyzing store performance metrics and recommending process improvements.
2. Created and implemented training materials to enhance staff skills, leading to a 20% increase in customer satisfaction scores.
3. Collaborated with store managers to identify and resolve inventory issues, reducing unsalable expenses by 15%.
4. Developed tools for labor management, successfully meeting holiday labor budgets while maintaining service standards.
5. Enhanced customer service quality by launching a mystery shopping program across all corporate locations.
6. Established monthly operational reports that provided insights and improved performance metrics at the store level.
7. Led the implementation of the Serve Safe program, achieving compliance and enhancing food safety protocols.

Experience

5-7 Years

Level

Management

Education

B.S. in BA

Description :

1. Managed and optimized inventory processes to ensure accurate stock levels and minimize waste.
2. Conducted regular audits and reports to maintain inventory integrity and compliance.
3. Set performance goals for team members, providing ongoing feedback and coaching.
4. Executed merchandising strategies and ensured timely plan-o-gram updates.
5. Collaborated with corporate teams to pilot innovative retail concepts and layouts.
6. Supervised staff training and development to enhance customer service delivery.
7. Oversaw inbound and outbound inventory processes, ensuring accurate cycle counts and expense tracking.

Experience

2-5 Years

Level

Senior

Education

B.S. in BA

Description :

1. Managed the operational functions of the Banking Center, enhancing service delivery efficiency.
2. Streamlined cash management processes, ensuring accuracy and compliance.
3. Conducted audits on cash items and savings bonds to maintain financial integrity.
4. Developed and enforced policies to optimize banking center operations.
5. Monitored staff performance and compliance with regulations through observation and feedback.
6. Ensured adherence to safety protocols, safeguarding personnel and assets.
7. Facilitated training sessions to improve customer service skills among staff.

Experience

5-7 Years

Level

Executive

Education

BBA

Description :

1. Directed store layout and design projects to optimize customer experience and increase sales.
2. Selected and managed merchandising displays to enhance product visibility and appeal.
3. Recruited, trained, and developed staff, ensuring a knowledgeable and customer-focused team.
4. Initiated community events to build brand loyalty and strengthen customer relationships.
5. Oversaw all retail operations, ensuring compliance with company standards and policies.
6. Managed inventory control processes, improving accuracy and reducing losses.
7. Collaborated with the retail manager on strategic purchasing decisions and visual merchandising.

Experience

5-7 Years

Level

Executive

Education

B.S. in B.A.

Description :

1. Oversaw operations for 93 retail bank branches, enhancing service delivery and operational efficiency.
2. Managed a diverse team of property managers, engineers, and contractors, ensuring effective resource allocation.
3. Reviewed and approved budgets and invoices, maintaining financial integrity across all locations.
4. Collaborated on branch design and build-outs, providing insights to optimize functionality.
5. Developed a tracking system for facilities-related tasks, improving response times and accountability.
6. Analyzed project costs and prepared reports to identify cost-saving opportunities.
7. Designed and delivered training programs for new staff, enhancing onboarding and performance outcomes.

Experience

5-7 Years

Level

Management

Education

BBA

Description :

1. Oversaw a merchandising team, ensuring optimal performance and adherence to company standards.
2. Managed scheduling, payroll, and expenses while aligning resources with operational goals.
3. Negotiated contracts and led recruitment and training for new merchandising staff.
4. Designed and executed sales and marketing strategies to achieve revenue targets.
5. Built strong relationships with store management for effective product launches.
6. Facilitated collaboration between field staff and Retail Operations Teams to enhance revenue.
7. Conducted sales forecasting and managed product rotation across the territory.

Experience

5-7 Years

Level

Management

Education

B.S. in BA