A Returns Clerk executes and undertakes all return-related activities at a distribution center. The major duties associated to this role are listed on the Returns Clerk Resume as follows- assisting and supporting the returns officer with daily tasks; processing returns of unordered and non-saleable merchandise; inspecting and verifying products; inspecting and reconciling quantities; ensuring customer satisfaction; maintaining and managing a database of all product returns and exchanges, and adhering to corporate standards in handling returns.
The most common skills seen on the resume include the following – the ability to speak, write and understand English well; basic computer skills; the ability to use all types of general office machines; the ability to count, read and write data accurately, math skills, and proficiency in using relevant software. Formal education beyond a high school diploma or GED is not expected, as incumbents are provided on-the-job training.
Objective : Dedicated Returns Clerk with 2 years of experience ensuring efficient processing of returns and customer satisfaction. Proven ability to manage inventory discrepancies and coordinate with customers and vendors to resolve issues promptly. Committed to maintaining accurate records and enhancing operational workflows, contributing to overall business success.
Skills : Microsoft Office Suite, Inventory Management, Returns Processing, Problem Solving
Description :
Received returned products and verified completeness before issuing customer credits.
Contacted customers regarding any missing parts from returned items.
Processed unauthorized returns and shipped them back to customers.
Collaborated with customer service to resolve issues with problem orders.
Maintained accurate records of defective products and return locations.
Assigned storage locations for vendor-refused products and updated inventory reports.
Applied credits to customer accounts using computerized systems.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Senior Returns Clerk Resume
Headline : Accomplished Senior Returns Clerk with over 7 years of experience in managing high-volume return processes and enhancing customer satisfaction. Expertise in vendor relations, inventory management, and compliance, ensuring seamless operations. Proven track record of implementing process improvements, resulting in reduced costs and increased efficiency.
Skills : Refund Processing, Order Tracking, Technical Skills, Multitasking, Adaptability
Description :
Managed vendor returns exceeding $1.5 million monthly, ensuring accurate processing.
Provided support and coaching to associates through method evaluations and best practices.
Trained new associates on processing defective merchandise and shipping vendor products.
Maintained OSHA compliance within the department, enhancing workplace safety.
Processed customer returns efficiently, ensuring accurate documentation and timely resolution.
Verified accuracy of outgoing shipments, ensuring timely deliveries.
Coordinated effectively with corporate office and other departments for operational success.
Experience
5-7 Years
Level
Senior
Education
A.A.S.
Returns Clerk Resume
Objective : Dynamic Returns Clerk with 5 years of extensive experience in processing returns and optimizing customer interactions. Skilled in managing inventory discrepancies and fostering effective communication with customers and suppliers. Dedicated to improving operational efficiency and ensuring a seamless returns process, contributing significantly to overall business performance.
Supported returns officers in daily operations, ensuring smooth return processes.
Coordinated return activities with warehouse and distribution teams for optimal efficiency.
Reviewed and reconciled returned items against return documentation for accuracy.
Ensured customer satisfaction by effectively handling product returns and exchanges.
Maintained a detailed database of all product returns and exchanges for reporting purposes.
Analyzed return data to identify trends and improve operational strategies.
Collaborated with cross-functional teams to resolve issues related to returns.
Experience
2-5 Years
Level
Junior
Education
AABA
Customer Returns Clerk Resume
Summary : Results-oriented Customer Returns Clerk with 10 years of experience in managing complex return processes and ensuring customer satisfaction. Adept at coordinating with vendors, resolving discrepancies, and streamlining operations to enhance efficiency. Proven ability to maintain precise records and implement effective solutions that drive organizational success.
Skills : Returns Processing Expertise, Customer Relationship Management, Inventory Control, Record Keeping, Communication Skills
Description :
Managed end-to-end return processes, ensuring compliance with company policies.
Coordinated with vendors to resolve discrepancies and ensure timely product returns.
Maintained accurate records of returned items and processed customer credits efficiently.
Trained team members on best practices for returns handling and customer service.
Monitored and analyzed return trends to identify areas for process improvement.
Developed and maintained a filing system for return documentation.
Facilitated communication between departments to improve overall return management.
Experience
7-10 Years
Level
Management
Education
AAS-BM
Returns Clerk Resume
Headline : Results-oriented Returns Clerk with 7 years of experience in handling return processes and ensuring customer satisfaction. Expert in managing inventory discrepancies, processing refunds, and coordinating with vendors to resolve issues swiftly. Proven ability to enhance operational workflows and maintain accurate records, significantly contributing to overall efficiency.
Delivered exceptional customer service by addressing inquiries and resolving issues related to returns.
Maintained accurate documentation of all returns and shipments using Excel spreadsheets.
Utilized RF gun technology to efficiently receive and process merchandise.
Accurately picked and accounted for customer orders, ensuring timely fulfillment.
Assisted customers with their orders and facilitated product sign-off.
Processed chargebacks and managed inventory putaways effectively.
Executed specialized fulfillment orders to meet customer demands.
Experience
5-7 Years
Level
Management
Education
AAS
Junior Returns Clerk Resume
Objective : Enthusiastic Junior Returns Clerk with 5 years of hands-on experience in facilitating return processes and enhancing customer relations. Adept at managing inventory records and resolving discrepancies swiftly. Passionate about optimizing workflows and ensuring a positive customer experience, contributing to the overall efficiency of operations.
Skills : Customer Service, Attention To Detail, Data Entry, Time Management
Description :
Facilitated the return of unordered and non-saleable merchandise, ensuring compliance with company policies.
Conducted thorough inspections and verifications of products slated for return.
Managed documentation for returns, including P.O.s and records, entering data into the company database.
Operated forklifts for unloading trucks and organized merchandise effectively.
Coordinated orders for outbound shipments, ensuring timely processing.
Stocked products efficiently from reserve locations to picking areas.
Received incoming stock, delivering items accurately to designated locations.
Experience
2-5 Years
Level
Junior
Education
A.S. in Business
Returns Clerk Resume
Objective : Results-oriented Returns Clerk with 2 years of experience in streamlining return processes and enhancing customer satisfaction. Skilled in managing inventory discrepancies and collaborating with vendors to resolve issues efficiently. Dedicated to maintaining precise records and improving operational workflows, driving overall efficiency and success.
Verified and processed claims related to product returns.
Utilized SAP and DCMS to accurately input claim information and create reports.
Prepared, processed, and shipped returned Nike products efficiently.
Maintained precise records of daily return processes and inventory.
Adapted to various warehouse departments, increasing flexibility and knowledge.
Checked incoming merchandise against return documentation for accuracy.
Ensured products matched return paperwork through thorough inspection.
Experience
0-2 Years
Level
Entry Level
Education
AAS in Bus. Mgmt.
Returns Processing Clerk Resume
Objective : Accomplished Returns Processing Clerk with 5 years of experience in efficiently handling high-volume returns. Proficient in inventory management, quality control, and customer service, ensuring seamless operations. Adept at resolving discrepancies and enhancing workflow efficiency, contributing to a positive customer experience and organizational success.
Skills : Process Improvement, Customer Feedback Handling, Organizational Skills, Returns Reporting, System Navigation
Description :
Ensured compliance with company return policies and procedures.
Handled customer complaints regarding returns with professionalism and empathy.
Assessed the condition of returned merchandise for saleability and processed accordingly.
Logged shipment records, including ship date and debit memo number, for inventory tracking.
Handled recalled merchandise appropriately to ensure compliance with safety standards.
Consistently met or exceeded daily, weekly, and monthly performance targets.
Adhered to all safety protocols and procedures relevant to return processing.
Experience
2-5 Years
Level
Executive
Education
AAS
Returns Clerk Resume
Objective : Experienced Returns Clerk with 5 years in return processing and customer service excellence. Demonstrated proficiency in inventory management and resolving discrepancies efficiently. Committed to delivering top-tier customer support and streamlining return workflows, driving consistent operational success and enhancing customer loyalty.
Processed and managed customer returns efficiently, ensuring prompt resolution.
Maintained accurate records of returned merchandise and inventory levels.
Collaborated with vendors to address product discrepancies and returns.
Trained new hires on return procedures and customer service standards.
Worked with the shipping department to coordinate return shipments.
Facilitated communication between customers and the returns department for seamless service.
Utilized software tools for tracking and reporting on return metrics.
Experience
2-5 Years
Level
Junior
Education
AAS
Returns Clerk Resume
Objective : Detail-oriented Returns Clerk with over 3 years of experience in processing returns and managing inventory. Proficient in handling customer inquiries and resolving issues efficiently. Strong organizational skills and a commitment to maintaining accurate records. Adept at using inventory management software and ensuring compliance with company policies.
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