As a Revenue Assurance Analyst, the person will establish and implement a comprehensive evaluation of the company’s revenue cycle and ensure proper revenue usage. Essential duties associated with the post are listed on the Revenue Assurance Analyst Resume as – processing customer payments and invoices in a timely manner, assisting in monthly account reconciliations and general ledger activities, overseeing billing, credit adjustments, and refunds, working with cross-functional teams, performing revenue analysis, calculations and reporting on a monthly basis, developing new strategies to improve accuracy and timeliness of revenue management, determining and reviewing revenue numbers with management, and providing assistance to other analysts and conducting job training.
The person in this cadre should have good arithmetic skills, and communication skills and be a team player. Other required skills are – familiarity with analysing network-related responses, familiarity with SQL, Shell scripting, pearl, and Oracle, skill in effective verbal and written communications, and the ability to learn new operations quickly. This position requires a bachelor’s degree in finance, accounting, or related business area.
Summary : Revenue Assurance Analyst with over 14 years of experience within the telecommunications industry. A skilled researcher; able to assimilate and deliver complex information to diverse audiences. Proficient in a variety of software programs including Excel, Word, Outlook, ICOMS, and CSG. Quick learner with demonstrated ability to collaborate on projects and ensure deadlines are met.
Skills : Microsoft Excel, Microsoft Word, Microsoft Access, SQL, Sharepoint, CSG, ICOMS, Cognos.
Description :
Created and maintained company-wide report reflecting the usage of and revenue generated by installation fees, one time charge codes, and recurring charges.
Reported detailed revenue leakage month over month for each billing code and demonstrated how it occurred.
Worked order level history was provided for each transaction and included pivot charts.
Reported was utilized by the Finance department to assess expected future financial outlook when compared to the general ledger.
Audited usage of billing codes.
Researched exposed improper usage, incorrect builds, and faulty customer billing.
Produced reports regarding aged open work orders, both residential and commercial, for all markets.
Experience
10+ Years
Level
Senior
Education
Bachelors Of Science In Finance
Revenue Assurance Analyst Resume
Summary : Over seven years of experience in project and process management in various industries including extensive experience in call center, sales, risk management, finance, accounting, and IT operations.
Identified overbilling, underbilling, and invoice issues with a high level of accuracy.
Created and delivered monthly reports and monthly audits.
Handled monthly creation of monthly ticketing reports, providing updates on issue resolution, resolution in progress, or no resolution needed.
Forwarded all findings to Managers, Supervisors, and any team involved to move resolution forward.
Trained 6 team members on verifying wireline invoices, Private Line billing, Generic Discounting, Port billing, Miscellaneous One Offs billing, Port Access billing, and IP (Internet Protocol) billing, identifying.
Managed team calendar inputting cycle schedule for wireline and wireless cycles, vacation time, sick time, disability, and updating changes, allowing supervisor to know which cycles would be out for approval, when 48- hour approval needed to be completed, and who was online or in the office to work by managing and updating Access PTO database.
Released production of wireline invoices, prompting start for off-shore team to run appropriate jobs to produce invoices for verification within 48 hours.
Experience
10+ Years
Level
Senior
Education
Master Of Science
Revenue Assurance Analyst Resume
Summary : Revenue Assurance Analyst with background in telecommunication networks and project management of critical Data/Local/Long Distance database systems. Innovative analytical, leadership and problem solving skills that can be brought to bear in any position. Works well alone or as part of a team, thrives in a fast paced environment.
Prepared reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor at both the employment location and the main office in Allentown Pennsylvania.
Reported to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.
Complied with the Public Utility Commission.
Provided thorough, efficient, and accurate updates on computer files.
Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals.
Knowledged understood, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
Coached, facilitated, solved work problems, and participate in the work of the team.
Experience
10+ Years
Level
Senior
Education
MS
Revenue Assurance Analyst Resume
Summary : A skilled Revenue Assurance Analyst with 10+ years of experience in different industries and excellent track record of delivering consistent high quality result. Hands on experience with working on multiple accounting packages such as Microsoft Great Plains, FRX, Hyperion and other smaller ERP systems. Solid experience in handling focused projects in various areas of accounting such as 'development of reconciliation processes', 'Identification of lost revenue'.
Skills : Advanced Microsoft Excel, Intermediate Access, Word, PowerPoint, Multiple Systems Experience, Advantage, And AS400 Software.).
Description :
Prepared and reviewed month end closing reports for Accounting Management.
Analysed trial balance accounts, analysed monthly and annual variances, researched and prepared variance explanations.
Performed trend analysis; reviewed variance analysis (Actual vs. Actual) (Actual vs. Forecast).
Identified unusual (fraud related) roaming patterns over $15 Million.
Reduced uncorrected roaming issues by $10 Million.
Performed call record reconciliations and error resolutions.
Monitored monthly Roaming activity over $200 Million in call records; utilised reconciliation reports to ensure the proper processing.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Revenue Assurance Analyst Resume
Summary : Highly experienced having worked in one of the world's top financial capitals London (UK) for over 15 years as an independent self-employed contractor. Expert specializing in Billing, Revenue Assurance, Project Management, Business Analysis, Process Improvement and Application Development within the telecoms, media, new media and the financial services industry.
Skills : Excel, Pivot Tables, V and H LOOKUP, Revenue Analyst.
Description :
Presented Problem solving to identify, correct, track all report all errors in specified revenue categories.
Ensured compliance with call centres standard by through auditing of transactions.
Conducted financial research and gather analyse and create reports.
Analysed financial performances against objectives and determines emerging financial trends Responsible for developing and managing reports that import the customers experience and improved business results.
Researched and analysed diversified data to draw conclusions, evaluates and implements new methods and techniques for operational improvements.
Analysed data using web tools and other company software and prepares recommendations and reports to drive high impact process improvement efforts.
Maintained customer billing while ensuring accuracy and standardized billing practices.
Experience
7-10 Years
Level
Management
Education
MS
Revenue Assurance Analyst Resume
Headline : Revenue Assurance Analyst Professional ith eight years of experience servicing internal and external clients across multiple industries. Promotes work environment by demonstrating integrity, excellent work ethic, strong verbal and written communication abilities, as well as, superior customer service and organizational skills.
Skills : SQL, Cognos, Tableau, Sas, Microsoft Access, Microsoft Office, Databases, Dreamweaver, HTML, HTML.
Description :
Identified trends and recommends improvements accordingly.
Identified employees not following prescribed processes and resolves issue(s) with employee and corresponding management.
Used a minimum of 8 systems per project.
Analysed accounts for disconnected/termination due to non-payment.
Completed all monthly cycle audits on time, ensuring SOX compliance and zero significant deficiencies for the year.
Identified over $51M in revenue and $50M in resolved.
Estimated revenue leakage was reduced from $325k to $150k from the previous year.
Experience
5-7 Years
Level
Executive
Education
BA In Business Management
Revenue Assurance Analyst Resume
Objective : As a Revenue Assurance Analyst, responsible for Supporting the business with data analysis and report development using Sales and Marketing Data in SAP Business Objects Business Intelligence (BI), Crystal Reports, Oracle Toad, PL/SQL, MS Access, MS Excel, MS PowerPoint, MS Outlook, Pivot Tables, V-Look Ups, charts, graphs.
Skills : Data Analyst, Report Developer, Database Specialist, MS Access Database Developer, MS Excel Expert, TSQL, VBA.
Description :
Developed and automated reporting.
Self-taught SAP Business Objects Business Intelligence (BI), improved efficiency and accuracy of daily reporting of Breakage metrics and monthly Revenue Reporting for over 40 partners.
Worked with IT Dept.
to implement requirements for BI Universes to support the business.
Created charts, graphs, and PowerPoint presentations for financial reviews and meetings.
Participated in cross-functional projects and problems as needed.
Tested generated products and services.
Experience
2-5 Years
Level
Executive
Education
BS In Business Management
Revenue Assurance Analyst Resume
Objective : Revenue Assurance Analyst with 5 years of experience in Investigating out-of-syncs to determine theroot cause driver(s) of billing problems and ensure resolution, Ensuring root cause issues of out-of-syncs are identified and IRs are opened to fix; ensure IRs are worked and resolved timely via cross-functional meetings with appropriate IT team(s).
Skills : Data Analysis (4 years), Excel (10+ years), Word.
Description :
Reviewed contracts to ensure compliance with billing rates and partners obligations.
Supported billing team with payment reconciliation and invoice auditing.
Supported billing team with payment reconciliation and invoice auditing.
Communicated and escalated to reduce or minimize customer impact, meet multiple deadlines example error corrections.
Devised and assisted clients with implementation of repayment plans.
Worked through User Acceptance Testing to ensure the roaming reconciliation process was correctly standardized throughout Verizon Wireless.
Maintained knowledge of functional area and company policies, procedures, and laws according to the PUC.
Experience
2-5 Years
Level
Executive
Education
BS
Revenue Assurance Analyst Resume
Headline : Revenue Assurance Analyst is responsible for Ensuring edits and controls were in place and procedures were followed, through the reporting of trends and analysis, Developing weekly reports in an attempt to record department's ability to meet and maintain department goal , Identifying gaps in the process causing revenue leakage.
Skills : Excel, Access And Powerpoint, Word.
Description :
Made outbound phone calls.
Ensured all systems are in sync with the correct information regarding customers Internet services.
Made sure customers are billing for the correct amount of equipment that is in their homes.
Maintained an average percentage of 80%.
Recorded all worked and completed records in online tracker.
Assisted customers with any questions they may have and transferring them to correct departments.
Worked a total of 4 different projects.
Experience
5-7 Years
Level
Executive
Education
Diploma
Revenue Assurance Analyst Resume
Summary : As a Revenue Assurance Analyst, responsible for interfacing and collaborating with management and staff to recommend solutions to improve processes and cost-effectiveness, and increase revenues, Auditing commission incentive payouts and adjustments completed by agents, and other reports, on a monthly basis Prepare reports and analyses with explanations of variances Analyse and identify trends in operational data.
Skills : Microsoft Excel, Analyst, Revenue Management.
Description :
Led ticket resolution system and live chat system and assist other employees completing same functions.
Maintained tracker of all completed tickets and live chats in Excel with over one hundred thousand records.
Compiled and generated compliance reporting for leadership for coaching opportunities using advanced functions in excel.
Assisted with on-boarding process with outsourcers to ensure goals are met.
Identified breakdowns in processes or procedures and recommends improvements accordingly.
Monitored the revenue stream on a daily basis ensuring correct codes are applied to account to correct billing.
Performed error resolution and revenue recovery through correction of codes.
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