A Revenue Management Representative uses performance data and analytics and helps the company in predicting demand accurately, consumer behaviors, and maximizing revenue and profit. The job description entails providing information to the business so that the management to make informed pricing and distribution decisions. Other related duties are listed on the Revenue Management Representative Resume as – setting short, medium, and long-term targets and maximizing revenue and improving profitability, providing input to sales plans, and revenue management models to ensure targets are being achieved, setting the pricing strategy during the budget and planning process, managing performance against budgets, ensuring that all core areas of revenue management and asset utilization are monitored and tracked, and seeking new direct routes to market that deliver incremental growth.
To excel in this role, the following skills are required – commercial, highly numerate with strong attention to detail; and excellent analytical skills. Strong communication skills and the ability to foster relationships with all types of people are beneficial. Employers pick resumes denoting at least a high school diploma or GED. Work experience will be highly valued.
Summary : To obtain a permanent, full-time position with a stable/progressive company in the area of record management, customer quality assurance or data entry/retrieval of accurate documentation. I have been employed by AT&T for almost 17 years and have experience in several different areas.
Skills : Microsoft Office, Management Skills.
Description :
Collected residence and business customers' accounts through inbound and outbound telephone contact, correspondence and public contact.
Made decisions regarding customers' credit worthiness which may result in the restriction, denial, restoral or disconnection of service and/or delay of service connection.
Appeared in small claims court to verify debts to the Company.
Performed other related miscellaneous clerical, collection and adjustment activities.
Ability to handle difficult customers in a professional and courteous manner and contain escalations at the lowest level by resolving a problem with customer satisfaction and producing a Win-Win situation for the customer and the company.
Used Collects customers' accounts, residence and business, through telephone contact, written communication and public contact work.Receives calls and correspondence from customers regarding payment arrangements.
Accurately computes and quotes adjustments, balances, etc., to customer as an extension of collection activity.
Experience
10+ Years
Level
Senior
Education
BA In Criminal Justice
Revenue Management Representative Resume
Summary : Over 20 years of work experience, which includes being a Revenue Management Representative (Collections) and Sales Representative with the Fortune 500 Communications Company AT&T (formerly Southwestern Bell Telephone).
Skills : Microsoft Office, Phlebotomy, Multi Task, Excellent.
Description :
Worked in many different groups within a call center environment, including being a Sales Representative and also as a Revenue Management Representative.
Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Offered alternative solutions where appropriate with the objective of retaining customer's business while collecting customer's balance or past due balance and posting payment to appropriate account.
Handled business transactions in connection with customer collections, disconnecting/restoring service for non-payment via computer programs and telephone.
Communicated with customers using web-based tools and demonstrated the associated proficiency in typing and grammar.
Made financial decisions to protect/collect revenues and adjusts customer accounts.
Had broad working knowledge of AT&T practices and operations and demonstrated continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.
Experience
10+ Years
Level
Senior
Education
GED
Revenue Management Representative Resume
Headline : To secure a Revenue Management Representative position with a well-established organization with a stable environment that will lead to a lasting relationship.
Skills : Microsoft SQL Server, Type 60 Wpm, Faxing, Microsoft Excel.
Description :
Responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, and adjustments.
Performed customer service and clerical duties for Credit and Collections department Implemented adjustments to customer accounts resulting in a high level of customer satisfaction and improved billing accuracy Collected and posted payment on closed and delinquent accounts Negotiated payment plans/accounts receivable.
Handled bankruptcy claims, line loss processing; Special Ops billing & billing audits for complex customer accounts.
Launched outbound campaigns (AOD) for the initial merger for PacBell, Ameritech, and SW Bell in effort to collect final bills.
Learned all tariffs and guidelines for collection.
Handled Credit Verification Center (NCVC) responsibilities.
Checked the creditworthiness of our customers.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Revenue Management Representative Resume
Summary : Polished, professional customer service rep offering: 16 years of experience providing customer support in busy call center environments for telecommunications industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Skills : Customer Service, Excel, Microsoft Office, Word, Powerpoint.
Description :
Handled customer inquiries, complaints, billing questions, and payment extension/service requests.
Interfaced daily with internal partners in accounting, field services, new business, operations, and consumer affairs divisions.
Managed a high-volume workload within a fast-paced environment.
Consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead go-to person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Attained the highest customer service ratings (as determined by manager and auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
Commended for the initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability in performance evaluations.
Experience
10+ Years
Level
Senior
Education
Diploma In Education
Revenue Management Representative Resume
Headline : As a Revenue Management Representative, responsible for Educating the taxpayer and increasing voluntary compliance; Ensuring compliance with state statutes and increasing state revenues through audit assessments and future voluntary compliance through the audit education of the taxpayer's statutory filing requirements; and, Auditing business taxes, to ensure proper and accurate reporting and compliance with Connecticut tax laws.
Skills : Professional Telephone Etiquette, Data Entry, Filing, Xerox, PBX Switchboard, Typing 45wpm, 10key Calculator, Computer With Knowledge Of Software Such As Microsoft Word, Exel, PowerPoint, Outlook, Etc.
Description :
Applied payments, billing adjustments, and credit filed to lost payment and disputed charges.
Organized Financial Statements, General Ledger, Receivables, and Negotiated Contracts.
Reviewed and processed aged revenue and final write-offs.
Investigated chargebacks and short payments.
Assisted in month-end closing procedures and GL balance.
Completed additional customer service training to learn ways to enhance customer satisfaction and improve productivity.
Cross-referenced any final bills to existing services.
Experience
5-7 Years
Level
Executive
Education
BS
Revenue Management Representative Resume
Headline : Revenue Management Representative with 6+ years of experience in Interviewing agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives, Reviewing perform statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defining and may make recommendations for correcting problems.
Skills : Microsoft Office, Adobe Photoshop, Adobe Illustrator, Cash Register, Customer Service, Management, Business Development, Business Analysis.
Description :
Collected payments from customers and assist customers with reasonable payment arrangements.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Experience
5-7 Years
Level
Executive
Education
Diploma In Communications
Revenue Management Representative Resume
Summary : The goal is to find a better job and to continue to add to my qualifications to promote better customer service skills; while obtaining my degree in Education.
Skills : Microsoft Office, Mac OS X, Filing, Fax, Accounts Receivables, Team Leadership, Technical Support, Customer Service.
Description :
Received calls and correspondence from customers regarding payment arrangements.
Accurately computed and quotes adjustments, balances, etc., to customers as an extension of collection activity.
Communicated effectively with customers by telephone in a courteous and professional manner.
Handled accounts for activations.
Resolved complaints, and billing inquiries with the highest degree of courtesy and professionalism.
Collected on residential/business customers' accounts.
Determined customers' creditworthiness for service restriction, restoration, or disconnection.
Experience
7-10 Years
Level
Management
Education
Diploma In Education
Revenue Management Representative Resume
Summary : To acquire a Revenue Management Representative position that will allow implementation of leadership skills, opportunity to grow within the organization, and expand knowledge. Gain interpersonal skills in a team environment.
Skills : Process Improvement, Revenue management.
Description :
Collected residence and business customers' accounts through inbound and outbound telephone contact, correspondence, and public contact.
Made decisions regarding customers' creditworthiness which may result in the restriction, denial, restoration, disconnection of service, or delay of service.
Appeared in small claims court to verify debts to Company.
Collected customers' accounts (residence and business) through telephone contact, written communication, and public contact.
Received telephone calls and correspondence from customers regarding payment arrangements.
Accurately computed and quoted adjustments, balances, etc, to the customer as an extension of collection activity.
Handled revenue collections on customer accounts made through inbound and outbound telephone contact and correspondence letters.
Experience
7-10 Years
Level
Management
Education
Diploma In Communications
Revenue Management Representative Resume
Summary : To obtain a Revenue Management Representative position with a well-managed organization where courtesy, professionalism, and hard work are important aspects in performing a task.
Assisted customers with billing questions and payment arrangements.
Accepted payment from customers over the phone by utilizing our payment system.
Assisted customers with obtaining new telephone service.
Obtained bankruptcy information from customers and notated accounts with bankruptcy chapter information.
Verified information with the US Bankruptcy courts.
Handled inbound collection calls.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Revenue Management Representative Resume
Summary : Results-driven Customer Service Representative with proven ability to establish rapport with customers. Transitioning to a career in management with a focus on Team Leadership. Currently studying graphic design. System Proficiencies Microsoft Word, PowerPoint, and Excel TotalView/Avaya Voip CRM Billing System Qfiniti/Outlook Expresspay payment system POSII service system.
Skills : Microsoft Office, Procare, Spreadsheets.
Description :
Handled incoming collection calls for AT&T telephone, Uverse, and long distance limits.
Communicated with the customers to make arrangements and take payments over the phone.
Placed system orders to suspend and restore services.
Reviewed account for collection activity, correcting orders, answering coworkers' questions as the shift team lead.
Received data and making end of month reports for upper management using Excel, PowerPoint, and Word.
Resolved complaint reports from the Better Business Bureau, Corporation Commission, and the FCC.
Located customers to collect installments, overdue accounts, damage claims and non payable checks.
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