An RMA Coordinator is responsible for issuing RMA numbers, authorizing customer returns, and leading return processing functions. Primary responsibilities are listed on the RMA Coordinator Resume as – promoting and maintaining positive customer relations, responding to customer inquiries for RMA numbers, return authorization, repair, and refurbishment costs and lead time, determining the production work team responsible for return material processing, interfacing with all levels of personnel throughout the company, and scheduling returns for processing in production work centers.
Those seeking this job role must mention on the resume the following skills and abilities – the ability to work independently under minimal supervision, knowledge of company policies and procedures, excellent written and oral communication skills, the ability to coordinate with others on material management and return process procedures, and a general understanding of credit and debit memo processes. Employers select candidates holding at least a bachelor’s degree in areas such as logistics, or business.
Objective : Have worked in various RMA Coordinator positions however; the majority of my work experience has been centered on working with customers. Vast knowledge of customer service, sales, and customer retention will allow me to be an added asset to your company.
Responsible for processing all returns and non-standard goods returned under existing agreements and warrantees with clients.
Received returned devices and reviewed bill of lading to ensure that all returned inventory is accurately accounted.
Coordinated all repair orders with technical repair department in order to diagnose issue and determine next actions that need to be taken.
Coordinated entire lifecycle for returned devices with internal repair technicians, vendors and clients.
Communicated with clients to inform them of any issues and where in the repair/replace cycle they are.
Liaised with vendors to determine warrantee status on devices and react to each case appropriately.
Entered into Quickbooks Inventory all Returned devices associated with each client, any warrantee information, and any other required information.
Experience
2-5 Years
Level
Executive
Education
GED
RMA Coordinator Resume
Summary : As an RMA Coordinator, responsible for Maintaining accurate status and control of all incoming RMA's as they move from the incoming receiving warehouse quarantine thru the manufacturing floor for refurbishment and/or d- trash.
Skills : Training Skills, HR.
Description :
Prepared all Import/Export documentation.
Coordinated FTL/LTL shipments, inbound/outbound.
Planned, directed and coordinated operations.
Planned use of materials and human resources, including management, administration, personnel, hiring and firing, purchasing and managing other administrative services.
Managed custom brokers' compliance with US Customs Regulations.
Coordinated ground/ocean/air shipments.
Facilitated all aspects of event management for the company.
Experience
10+ Years
Level
Senior
Education
Bachelors In Progrees
RMA Coordinator Resume
Summary : More than 14 years' successful experience in warehouse inventory management, customer service and support with recognized strengths in SAP WM/MM/SD/Logistics, problem-solving, sales staff support Possess solid computer skills. Synopsis of Achievements Received commendation for excellent customer support.
Skills : Excel, Microsoft Office, Hand Tools, Power Tools, Machine Operator, Forklift Operator.
Description :
Successfully served as the customer service interface between the vendor and Foxconn/ Q-Edge for handling all customer RMA regarding credit issues or replacement parts.
Coordinated with warehouse personnel for all stock purge requests of defective parts to be returned to vendor.
Worked closely with Intel onsite technicians to disposition defective parts.
Packed and shipped RMA parts according to vendor shipping requirements.
Verified warranty and determined ability to return defective parts back to vendor.
Verified whether a part has physical damage or a functional failure.
Determined whether any physical damages were process induced or incoming.
Experience
10+ Years
Level
Senior
Education
GED
RMA Coordinator Resume
Objective : As an RMA Coordinator, Responsible for reducing the outstanding un-returned RMA's from customers and establishing a process for communicating with management weekly results.
Maintained, investigated, and disseminated Customer RMA requests in detail.
Coordinated service order cost estimation with Quoting, Program Management & Operations for customers.
Responsible for loading, maintaining, and reconciling Order Entry in backlog as well as MES for both RMA numbers and Service Order numbers.
Interacted with manufacturing and production teams for rework status and committed ship dates for assemblies.
Daily communication with customers, via program management when required, including backlog and order review, rework, and shipment status.
Assure program management involvement as required.
Interacted with the customer, as required, to resolve issues related to documentation, pricing, rework, backlog, and customer PO reconciliation.
Experience
0-2 Years
Level
Entry Level
Education
GED
RMA Coordinator Resume
Objective : To obtain a satisfying RMA Coordinator position within an established yet growing business and become an asset to that company.
Skills : Microsoft Office, Microsoft Excel, Autohotkey, JavaScript, HTML5, CSS3, Python, Interrogations, Component Object Model Maniputlaion, Visual Basic, Electrician.
Description :
Synchronized supply chain functions by communicating with suppliers, calculating MRP, processed purchase orders, invoices, material transfers, and Return Material Authorizations (RMA's) in SAP/ERP and CRM.
Tracked and identified failures and trends that may impact customer service and category goals by implementing improvements and solutions.
Input receiving reports into weekly review meetings held in our repair center.
Handled all inbound receipts into inventory and maintained month-end inventory reconciliations.
Worked closely with customers and field service engineers regarding vendor repair returns and issued materials for inspection and repair.
Managed and communicated distribution interruptions.
Coordinated with Quality Management to verify the batch status and facilitated any inspections required.
Experience
2-5 Years
Level
Executive
Education
Associates In Sciences
RMA Coordinator Resume
Headline : To be in a challenging RMA Coordinator position that has a fast-paced environment that will allow for personal growth and career advancement. To secure a management position that offers security and room for growth from within.
Skills : Customer Service, Computer Database Data Entry Operations, Soldering, Test Equipment Operation, Circuit Board Assembly.
Description :
Tested Product's Job Description Received damaged scanners and tested the products to find the problem, logged the findings into a computer, then shipped a new scanner to the customer.
Did some data entry, light filling, and sent and received faxes.
Worked very well with others on and off the job.
Interacted with related internal departments and external partners.
Resolved receiving and shipping problems and work with accounting on invoicing/credit memo issues.
Responsible for timely weekly and monthly reporting of receipts, work-in-process, shipments, and cycle time.
Packed and shipped the parts according to vendor procedures and recorded the shipments on our Control Table for Supply Chain.
Experience
5-7 Years
Level
Executive
Education
GED
RMA Coordinator Resume
Headline : Shipping and receiving expert, highly skilled in forklift operating. Hands-on experience with order selecting, shrink wrapping, staging, storing, and stocking inventory. Reliable worker with strong mechanical aptitude and a willingness to learn.
Responsible for returning defective merchandise to vendors via FedEx and UPS.
Communicated operational issues and changes to supervisor on regular basis.
Coordinated and monitored vendor maintenance for large repairs.
Ensured timely response in picking and packing of reorders.
Followed company procedures to maintain the work environment in a neat and orderly condition.
Promoted shop safety by working in a safe manner.
Experience
5-7 Years
Level
Executive
Education
BS
RMA Coordinator Resume
Summary : To obtain an entry-level RMA Coordinator position with an organization where advancement opportunities exist, utilizing my current skills while developing new qualities that will contribute to the growth of the company.
Skills : EDI Experience, Extensive Customer Service, Excel, Microsoft Office, Team Player, Data Entry, Multi-Tasker, Detailed And Focused, Schedule Appointments, Calendar Management, Travel Coordination.
Description :
Examined documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
Reviewed documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
Conferred with department supervisors or other personnel to assess progress and discuss needed changes.
Revised production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.
Requisitioned and maintained inventories of materials or supplies necessary to meet production demands.
Arranged for delivery, assembly, or distribution of supplies or parts to expedite the flow of materials and meet production schedules.
Maintained workflow in SAP and coordination of Flow-line products through various work centers.
Experience
10+ Years
Level
Senior
Education
G.E.D
RMA Coordinator Resume
Summary : As an RMA Coordinator, responsible for Assisting Customer Service with RMA Authorization processing as needed, Working closely with internal departments such as Operations, Customer Service / Technical Support, Quality, and Engineering as required.
Identified urgent demand, backorder & upcoming due date & evaluate their urgency for weekly prioritization.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
RMA Coordinator Resume
Objective : To employ my knowledge and experience with the intention of securing a professional career with the opportunity for additional challenges and career advancement, while gaining knowledge of new skills and expertise.
Skills : Forklift & SIT DOWN, Hazmat.
Description :
Reported to the Manager of Customer Service and will receive direction from the RMA Team Lead.
Able to follow and develop processes and willing to take on additional duties.
Responsible for receiving customer product returns and performing post-return analysis.
Responsible for meeting and improving established Service Level Agreements.
Processed product returns and Conducted product failure analysis Ensure a high level of customer service is delivered to all customers, in accordance with the Customer Support RMA Team's objectives.
Handled the day-to-day RMA Receiving activities Meet and exceed internal and external Service Level Agreements Maintain daily productivity/workflow reports Assist Customer Service with RMA Authorization processing as needed Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required Maintain, review and update process documentation on a regular basis; Creating new documents as required Review current processes on a regular basis and implement new processes as required.
Published a daily backlog and a daily work center dispatch to help improve our on-time delivery performance and to better meet our customers' demands.
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