Room Service Order Taker Resume
Summary : As a Room Service Order Taker, documented all orders accurately with specific guest requests communicated, experienced in a luxury hotel or other luxury environment.
Skills : Communication, Interpersonal.
Description :
- Promptly answered Room Service calls, documented orders and wait times with efficiency and accuracy.
- Processed payment for orders upon return of the Room Service Server.
- Complied with accounting guidelines regarding receipt of payments, check total verification, tip/gratuity disbursement, cash drawer and house bank.
- Gave food server hard copy of check to be delivered withorder.
- Performed all tasks as directed by the Manager in pursuit of the achievement of business goals.
- Notified guests and management of delays in service delivery.
- Maintained clean and organized work areas throughout their shift.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Room Service Order Taker Resume
Summary : As a Room Service Order Taker, assisted in increasing the Room Service Food and Beverage revenues by up-selling to the guest when they placed orders, planned the day to day routine work efficiently to ensure maximum service delivery in accordance to the hotel standard.
Skills : Attention to detail, Knowledge of menu items.
Description :
- Assisted guest in placing their orders, making recommendations and generally advising them.
- Performed other duties as may be assigned by your supervisor from time to time.
- Assisted guests regarding menu items in an informative and helpful way.
- Followed all safety and sanitation policies when handling food and beverage.
- Recorded guest orders accurately and efficiently while honoring all special requests.
- Consistently offered professional, friendly and engaging service.
- Followed outlet policies, procedures and service standards.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Room Service Order Taker Resume
Headline : As a Room Service Order Taker, managed multiple phone lines from guests, front office team, or housekeeping team, prepared amenities/any food orders.
Skills : Customer service, Hospitality skills.
Description :
- Assigned tasks to room services servers or private bar attendants.
- Assigned requests from any guests.
- Worked harmoniously and professionally with co-workers and supervisors.
- Actively participated in training and development programs and maximize opportunities for self-development.
- Developed and maintained positive working relationships with others, and support the food and beverage team to reach common goals.
- Communicated professional and accurately via phone.
- Complied with Four Seasons’ Work Rules and Standards of Conduct.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Room Service Order Taker Resume
Objective : As a Room Service Order Taker, counted and recorded accurately, answered telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guests order according to Four Seasons Standards.
Skills : Proficiency in using point-of-sale (POS) systems, Patience.
Description :
- Complied with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Coordinated amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
- Answered the telephone according to established standards.
- Ensured order is taken properly, by repeating orders back to the gues.
- Ensured all special orders are communicated to servers and to the kitchen.
- Processed tickets upon servers return, and call back each guest to confirm satisfaction.
- Described the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each items, origin, taste, and preparation methods.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Room Service Order Taker Resume
Summary : As a Room Service Order Taker, processed mini-bar tickets, adhered to all current service standards when receiving, preparing and delivering a guests order.
Skills : Problem-solving, Decision-making.
Description :
- Responsible for taking telephone orders, billed items to rooms and communicated orders to kitchen.
- Responsible for practicing food safety and sanitation habits and followed compliance requirements.
- Responsible for following up with guests regarding order quality to satisfaction.
- Responsible for preparing silverware roll-ups, took out trash and washed dishes.
- Responsible for answering guest questions related to pricing and food and beverage ingredients.
- Responsible for suggesting food and beverage upsells to guests to maximize profits.
- Responsible for stocking server areas with supplies before, during and after shifts.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Room Service Order Taker Resume
Summary : As a Room Service Order Taker, experienced required by position is from 1 to 2 years of employment in a similar or a related position, handled money according to hotel standards, ensuring accurate balancing.
Skills : Communicational Skills, Menu Knowledge.
Description :
- Responsible for providing guests with information about menu items, made suggestions and took orders.
- Responsible for reviewing item requests and room service orders for accuracy and needed assistance.
- Responsible for completing over 30 guest orders by phone daily.
- Responsible for delivering pleasant guest experiences with friendly service and caring demeanor.
- Responsible for resolving guest concerns and issues quickly and effectively.
- Responsible for arranging orders on service trays and oversaw sanitation and timeliness of delivery.
- Responsible for maintaining clean, neat and professional uniform to promote positive corporate image.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Room Service Order Taker Resume
Headline : As a Room Service Order Taker, assisted in the upselling of wine to guests, estimated delivery times according to business volume, assisted servers in the preparing and delivery of guest orders, as needed.
Skills : Order Processing, Upselling.
Description :
- Responsible for serving food to over 10 customers per shift.
- Responsible for reviewing food preparation to monitor cooking procedures and creation of special orders.
- Responsible for engaging pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Responsible for preparing special services for guests such as honeymoon and other romantic packages.
- Responsible for participating in regular performance evaluations, proactively seeking ways to improve individual performance and contribute to the overall success of the hotel''s room service department.
- Responsible for completing ordered with speed and accuracy, maintaining exceptional service standards each day.
- Responsible for arranging food, utensils and condiments on trays to serve meals with necessary items.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Room Service Order Taker Resume
Headline : As a Room Service Order Taker, responsible for supervising set up of banquet food stations and coordinated service to multiple dining areas, responsible for inspecting dishes and utensils for cleanliness.
Skills : Time Management, Problem Solving.
Description :
- Responsible for protecting guests by following proper food handling procedures.
- Responsible for actively participating in team meetings to discuss ways to enhance the overall room service experience for guests.
- Responsible for tracking of inventory and supplies, notifying management when restocking was required to ensure seamless operation.
- Responsible for demonstrating strong problem-solving skills to address any guest concerns or issues that arose during the room service process.
- Responsible for offering knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Responsible for enhancing guest satisfaction by promptly and accurately taking room service orders over the phone.
- Responsible for contributing to successful hotel events by coordinating large-scale room service orders for various functions and gatherings.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Room Service Order Taker Resume
Summary : As a Room Service Order Taker, responsible for improving room service efficiency by maintaining accurate records of all orders, special requests, and billing information, responsible for restocking supplies to keep team efficient and ready for guests' orders.
Skills : Attention to detail, Team collaboration.
Description :
- Responsible for assisting customers in selecting menu items, answering questions and providing general information.
- Responsible for resolving guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Responsible for streamlining order processing by effectively communicating with kitchen staff and ensuring timely delivery of meals.
- Responsible for sharing knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Responsible for ensuring high-quality dining experiences for guests in their rooms with meticulous attention to detail when setting up meal trays.
- Responsible for utilizing strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
- Responsible for clearing dishes, trays and carts from rooms with discretion and professionalism.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Room Service Order Taker Resume
Objective : As a Room Service Order Taker, responsible for working environments, equipment and trays clean and sanitized for guests, responsible for using downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Skills : Computer Skills, Order Managemnent.
Description :
- Responsible for boosting customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
- Responsible for maintaining clean and safe work environment.
- Responsible for assessing meal preparation to check creation of special orders and cooking procedures.
- Responsible for increasing sales significantly by upselling higher-end products to customers.
- Responsible for answering detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Responsible for serving meals to customers according to established guidelines.
- Responsible for supporting other areas of hotel operations as needed, demonstrating flexibility and adaptability in a fast-paced environment.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
