A Route Operations Manager is responsible for supporting the sales center leader by providing oversight and direction in the execution of all shipping and sales center day-to-day operations. Key job responsibilities are often listed on the Route Operations Manager Resume as – providing periodic route coverage and ensuring business continuity, undertaking responsibility for unscheduled route coverage, assisting with the execution of equipment inventories, basket resets, and store reset events, working closely with customer and support all sales incentives to achieve growth and revenue goals as well as meet all KPIs, and providing oversight and direction of hourly shipping associates, and focusing on improvements in fill rate, accuracy, and quality.
While the duties can vary drastically, the skills required to complete them are universally common and comprise the following – strong knowledge of adhering to OSHA standards, strong demonstration skills, familiarity with logistics, and supply chain management, driving skills, and supervisory abilities. Formal education often expected from job applicants can include a high school diploma or GED.
Objective : Route Operations Manager is Coordinating and executed customer contract renewals through RSRs and account owners to grow district retention and maintain strong relations, Working closely with the General Manager to ensure profitability and efficient operation of the service department.
Held route sales representatives (RSRs) accountable for following service standards through daily route check in, observations and truck audits.
Conducted evaluations of route sales drivers to provide feedback on their overall performance, growth and customer service skills.
Completed quarterly performance reports and skill evaluations on all assigned RSRs within assigned district.
Conducted route rides with new and existing RSRs, on a weekly basis to insure performance improvement.
Managed quarterly plans for the training and coaching of new and existing RSRs for corporate and regional RSR training processes according to schedule.
Motivated, coached and trained RSRs to exceed sales goals objectives and maintain a high customer service attitude daily with respected accounts on weekly deliveries.
Handled escalated customer service issues including pricing discrepancies and contract enforcement and service agreement renewals.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Route Operations Manager Resume
Objective : Route Operations Manager with 5 years of experience in Ensuring that all customers are contacted when routing issues arise and follow up with them to resolve these issues, Ensuring that complaints and other customer issues are dealt with in a timely manner and resolved effectively to meet customer expectations, Providing assistance to customers in resolving their routing issue(s) if necessary.
Skills : Account Manager, Business To Business Sales, Rental Services, Operations Manager, Customer Service.
Description :
Supervised workers.
Enforced safety and health rules.
Inspected materials and products.
Inspected equipment.
Modified production and inventory to maintain profitability.
Resolved complaints.
Interpreted company policies and procedures.
Experience
2-5 Years
Level
Executive
Education
MA
Route Operations Manager Resume
Objective : Obtain a rewarding experience and career in a fast growing company, capitalizing on the skills, development, and overall growth of employees and the management team. Interested in the financial growth of the company, as well as providing an efficient and enthusiastic working environment.
Daily routed check in with 9 Route Sales representatives to drive route growth and efficiency goals.
Answered customer service requests by phone and email.
Prepared new agreements and processing price deviations and back credits.
Worked with Route sales representatives to ensure adequate product is available for customers on a daily basis.
Monitored Route sales representatives hours to control payroll costs.
Worked with merchandise control manager to ensure product is purchased to satisfy customer needs.
Used Effective time management to ensure all customer service requests are resolved in a timely manner.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Route Operations Manager Resume
Summary : Route Operations Manager with 9 years of experience in Creating annual revenging and expending forecasts, Maintaining coordination with production to control product shortages and identify product opportunities, Regularly training and coached associates to improve results and behaviors, rewarding positive outcomes, responsible for all aspects of inventory including ordering product, reconciling on a weekly and monthly schedule.
Skills : Microsoft Office, Inventory Management, Sales, Operations Management.
Description :
Managed a location with yearly sales in excess of $8.5 million.
Managed a workforce of 35 people, including Route Sales Representatives, Sales Consultants, support personnel, and warehouse personnel.
Set and enforced safety standards.
Exceeded branch goals for Customer Growth, Revenue, Operating Expense and Net Income for the past 4 years.
Established quotas and goals for associates.
Managed branch personnel staffing.
Set branch goals and objectives.
Experience
7-10 Years
Level
Management
Education
Associate In Business
Route Operations Manager Resume
Summary : Route Operations Manager is Ensuring that timely responses to customer inquiries are provided using next generation technology and ensure that all staff uses this technology to ensure optimal service delivery and compliance with planned maintenance schedules, as well as other company policies and procedures, Monitoring performance of network equipment, ensure it is maintained at a high level of performance.
Skills : Operations Management Unique Problem Solving Change Management Quality Assurance Staff Development Customer Service Change Management Project Management Value Stream Mapping Presentation Forecasting Communication Analytics Microsoft Office Suite Accountability Continuous Improvement.
Description :
Oversee the daily operations of 7 routes and and 2 route skippers.
Manage an average weekly rental volume of approximately 45,000 dollars, while capturing a 33.51% loss and ruin gain margin, keeping rental credits below 3% of a 5% target.
Presented company retention rate (customers under contract) is running at 98.3% to a target of greater than 92 %.
Strong leadership skills with a coaching mentality has proven to be a strong motivator for route sales representatives who needed training and confidence to succeed.
Implemented role playing as a fun and useful tool for selling techniques.
Ensured that all equipment is functioning properly and in accordance with company standards.
Identified capacity issues on routes at a regional level, plan repair or replacement work as necessary.
Experience
7-10 Years
Level
Management
Education
GED
Route Operations Manager Resume
Summary : Route Operations Manager with 11+ years
is Working closely with Sales, Engineering and Support to ensure that all scheduled routes are completed on time and within budget, Ensuring that routes are well maintained to prevent service disruptions from occurring or to minimize the risk of accidents caused by poor driving discipline or poor quality of road infrastructure, Following safety guidelines for driver training, construction site work and similar activities in your area of responsibility.
Skills : Management, Microsoft Office, Operations Management.
Description :
Oversaw the daily operations of 7 routes and and 2 route skippers.
Managed an average weekly rental volume of approximately 45,000 dollars, while capturing a 33.51% loss and ruin gain margin, keeping rental credits below 3% of a 5% target.
Developed multi-site networks using appropriate business processes and protocols (SWIPE) in conjunction with other routing personnel.
Managed the bus fleet.
Managed the fleet management process including reporting, data collection, and analysis.
Worked with service providers and other stakeholders to ensure the efficient operation of bus routes.
Implemented and maintained a reliable transit system in a profitable manner.
Experience
10+ Years
Level
Entry Level
Education
Diploma In General Business
Route Operations Manager Resume
Summary : Route Operations Manager professional experience includes team management and problem-solving skills. I have a proven record of multi-tasking in a fast-paced environment where customer satisfaction is a priority. My problem-solving skills allow me to streamline best practices while efficiently performing day-to-day program operations and management.
to 1994) Built an impressive record of achievements through a series of increasingly responsible positions for this leading provider of comprehensive trash and waste removal, recycling, and environmentally safe waste managements services.
Evaluated needs and issues, defined strategy and framework, established policies and best practices, built relationships with subcontracts, and instituted performance standards.
Managed teams of up to 180.
Increased revenue from $500K to $1 million within 18 months and yearly profits to $200K within 2 years.
Spearheaded the build out, management and growth of District of launch and manage District of Columbia's Residential Recycling Program providing recycling services to homes throughout the district.
Increased division's cash flow from negative 20% to profitable 12% within 18 months.
Brought in as Route Auditor and promoted within one year to plan, schedule, and ensure the delivery of recycle and solid waste management services to 2,000 commercial and residential accounts throughout Washington Metropolitan Area.
Experience
10+ Years
Level
Senior
Education
Master Of Science
Route Operations Manager Resume
Summary : Established leader and skilled trainer with over 10 years of Operational and Service Management experience. Accomplished in developing effective processes and directing complex logistics functions for multi-million dollar projects. Advanced experience in reviewing invoices and shipping manifests ensured full compliance with local customs and international regulations.
Skills : Accomplished In Developing Effective Processes And.
Description :
Provided customer support and route service driver scheduling to meet daily service deliveries of products.
Provide weekly sales and operational activities for the previous week, month to date, and year to date.
Conducted inter-departmental coordination for sales closure, new business accounts, and installation of new equipment.
Grew district business, manage profit & loss, and improved quality customer care ranking in top 15 in the west region.
Managed service operations for over 750 customer weekly delivery and completed new install reviews.
Managed district route revenue growth, marketing, and customer responsiveness.
Responsible for the daily operation of 22 route sales representatives covering the Imperial, Coachella, Palo Verde and Yuma Valley's.
Experience
10+ Years
Level
Senior
Education
MBA
Route Operations Manager Resume
Summary : As a Route Operations Manager is Defining and maintain a route plan in accordance with company policy and procedures, Developing routing plans to maximize throughput and minimize delay, Managing the customer relationship with each customer to ensure optimal service delivery, Providing technical support to customers when needed.
Skills : Management, Operations Manager.
Description :
Managed 45 sales people, who were responsible for all residential and commercial accounts in New Jersey.
Communicated extensively with customers to enhance the quality of service and solve any problems.
Organized territory to maximize operational efficiency.
Named Route Operations Manager of the Year for four consecutive years.
Exceeded customer service goals by reducing service calls by 90 percent.
Included but, not limited to: The development, implementation and performance of our fiscal budget and revenue targets.
Oversaw the daily scheduling of staff, administered performance evaluations and disciplinary actions when applicable.
Experience
10+ Years
Level
Senior
Education
Bachelors
Route Operations Manager Resume
Summary : Obtain a Route Operations Manager position is Ensuring that all employees complete a DOT (Department of Transportation) Driver Safety Certification Program (DOT number: 51328U) prior to driving on public roads in your area of responsibility, Following DOT guidelines for vehicle maintenance, such as maintaining proper tire pressure and air pressure levels.
Skills : Route Operations, Supervising, Business Management.
Description :
Enabled team to achieve 100% customer satisfaction across 15-20 routes by instituting consistency of service, problem resolution, and team development best practices.
Worked with staff to develop service improvement plans for improved customer satisfaction and safety/security/environmental benefits
Acted as a leader within the company.
Ensured compliance with state, federal and local laws related to driving on public roadways.
Established and maintained an effective system of traffic control including marking, signage and auxiliary traffic control devices.
Managed the supply chain including purchasing, shipping and receiving vehicles, parts and materials.
Developed a system of accountabilities that include process improvement, quality assurance, inventory management and accountability for delivery dates as well as customer satisfaction levels.
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