A Sales Support Agent role is an administrative role wherein the individual will meet sales employees and make new plans regarding sales and strive to improve the job. A well-drafted Sales Support Agent Resume mentions the following core duties – generating and processing new sales leads, taking sales information and putting it into a readable format, following up with customers and ensuring that they are satisfied with particular products, making sure that salespersons are on track with sales goals, providing necessary data or reports to the sales team, dealing with any customer complaints and solving the issues as necessary, and completing necessary administrative work including filing reports and presenting sales team with necessary documents.
To be successful in this role, one should have good time management and organizational skills. Eligible candidates should denote the following skills as well- excellent interpersonal, communication, and customer service skills; experience in administration, and high volume office work, excellent interpersonal skills, the ability to multitask, and a good understanding of sales principles and customer service practices. Possessing a degree in the field of sales or marketing represents advantageous.
Summary : To obtain a Sales Support Agent position in a company where I can maximize my skills, quality assurance, and training experience which will enable me to make a positive contribution to the organization. I have the ability to work well with others thus making a lasting relationship between myself and the company.
Skills : Microsoft Office (10+ years), Customer Service.
Description :
Supported licensed sales staff to meet or exceed departmental, sales, and retention objectives and provides the highest quality of service to customers.
Retrieved, prepared, and interpreted Medicare data for sales agents.
Fostered excellence in sales.
Assisted and supported sales staff in achieving one hundred percent sales goals.
Documented leads for Medicare, marketplace, and off-marketplace sales.
Provided front-line customer service.
Helped customers select policies and transition from older to newer policies under the Affordable Care Act.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science In Marketing
Sales Support Agent Resume
Objective : A Sales Support Agent professional with more than five years' experience in various industries, including media, retail and municipal/government contractors, Accomplished negotiator, analyst, and researcher. Strong interpersonal, written, and verbal communication skills, able to communicate and collaborate with colleagues ranging from junior/entry-level staff to executive leadership.
Skills : Customer Service, Sales.
Description :
Integrated the strengths of SAP ERP in all the logistics chains: distribution resource planning (DRP), master production schedule (MPS), and purchases (MRP - material requirements planning).
Delivered either manufacturing or software companies such as British American Tobacco, Farma Group Pharmaceutical, Laboratories LETI Pharmaceutical, Procaps Pharmaceutical, Food, and Coffee roasting company Fama de America, DAXA Business communications solutions, Smurfit Kappa Venezuela.
Responsible for maintaining customer service, contact, and support.
Continuously resolved customer requirements through consultants analysis.
Kept the customer's best interests first and foremost in every encounter.
Initiated and developed trusting relationships.
Filed corporate, routed & cluster deals.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Pharmacy
Sales Support Agent Resume
Objective : Sales Support Agent with 3+ years of experience in Answering all customer service related inquiries, Handling all customer support specific tickets through the appropriate channels, Following up with customers until the problem is resolved or a resolution has been found, Providing a high level of service to all customers while maintaining a positive attitude.
Assisted the Sales Team to create and maintain Customer Records, requests, and client complaints.
Supported and coordinated in compiling routine and/or ad-hoc reports on potential and existing clients to ensure that teams function efficiently.
Independently ensured and supervise efficient filing systems in the Sales Office.
Co-ordinated and supported the Sales team in the selling and marketing of all products through efficient handling of direct mail and Tele-sales, answering to queries.
Submitted and followed up group requests from ticket issuance until travel.
Analyzed competitors' fares.
Experience
2-5 Years
Level
Junior
Education
High School Certificate
Sales Support Agent Resume
Objective : Sales Support Agent with 5+ years of experience in creating systems for tracking bugs, feature requests, and better ways to improve our support process and channel, Creating, editing, and continuously updating our knowledge-base so our customers don't have to bother you on how to do the simple things, Creating videos and animated gif's that show people how to DO things (people love walk-throughs).
Solved any problem a homeowner, agent, or sales representative may have.
Assisted with yearly renewals for returning customers.
Assisted the sales representatives when they are on their days off by checking their voicemails and email.
Able to de-escalate a call very well.
Explained the product so the customer understands their plan.
Prepared fares comparison between EK & OAL and communicate with Pricing Analyst Superintendent in HQ.
Processed credit card payments.
Experience
2-5 Years
Level
Executive
Education
BA Liberal Arts
Sales Support Agent Resume
Headline : Sales Support Agent with 6+ years of experience in Maintaining professionalism while maintaining a high level of personal productivity, Acting as an ambassador between our company and our clients, and Providing feedback on best practices while continuously learning new skills and techniques.
Skills : Culinary arts, Sales.
Description :
Assisted with Direct sale order entry, online order entry, and processed orders for new and existing customers.
Contacted dispatch for install and rescheduling needs.
Maximized retention opportunities by responding to inbound disconnect/downgrade calls in a continuous effort to retain customers.
Provided high-level customer service in a courteous manner.
Retained products and services for existing customers.
Answered any questions pertaining to billing disputes and service complaints of voluntary disconnects, customers surveyed or otherwise contacted by telemarketing.
Processed orders for new services, reschedule, and saving accounts.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts In History
Sales Support Agent Resume
Summary : Sales Support Agent is responsible for developing and maintaining the company's CRM system, Assisting with marketing campaigns such as advertising, PR, and social media, and Assisting with customer support tasks such as responding to emails and phone calls for customers.
Skills : Call Center, Sales Support, Scheduling.
Description :
Experienced as a Sales Support Agent for a Tier 1 OEM Chrysler Supplier, Security Inspection Inc, that provides Chrysler dealerships, fleets, and aftermarkets with the wiTECH Diagnostic Equipment, software, installations, and technical support.
Responded to Level 1 Help Desk tickets specific to Sales related issues via Footprints ticket system and responsible for creation of new customer's accounts in the Technical Service Portal database.
Scheduled wiTECH remote installations via the Footprints install workspace.
Supported the Licensing roll out for all wiTECH equipment around the world utilizing a flex next server.
Supported the teams efforts I assist triage with answering incoming phone calls.
Assisted with new hire training, quality checking tickets, work instructions creation, and knowledge base article creation.
Tracked and reported results of retention efforts.
Experience
7-10 Years
Level
Management
Education
BA In Social Science
Sales Support Agent Resume
Headline : Experienced loan processor with expertise in consumer lending, customer service and internal support. Strong verbal and written communication skills. Excellent product knowledge and able to quickly adapt in a highly regulated, fast-paced environment. Strong team-leader attitude and willingness to help others. Other areas of expertise include: Problem Solving and Identifying Solutions Strong Time Management Skills Exceeding Quality Goals Efficiently and Accurately Multi-Tasking Improving Internal Processes ACAPS and Hogan Systems .
Skills : Training Skills, Sales, Supervising Skills.
Description :
Loaned processing, contacted clients to advise on application status and answer questions, and set customer expectations until credit decision has been reached.
Scheduled closings and prepare loan documents.
Worked closely with funding, lien filing, underwriting, and branches to book accounts and resolve any errors delays.
Handled 9.6% of all incoming workloads in a department of 15 individuals for 2014 to date.
Recognized four months in 2014 for perfect quality based on weekly audits of work performance and accuracy.
Responsible for updating departmental processes and procedures and email templates to adapt to changes in internal changes and federal regulations.
Provided departmental training for new employees and seasonal contractors.
Experience
5-7 Years
Level
Executive
Education
Master Of Science
Sales Support Agent Resume
Summary : As a Sales Support Agent, responsible for Handling all incoming calls from customers, both on the phone and via chat, Answering customer queries via email or chat, Researching and solving complex problems with a variety of technologies, including JIRA, Zendesk, Salesforce, etc, and also Developing relationships with customers and provide them with the best service possible.
Skills : MS Office, Sales, Training Skills.
Description :
Prepared sales commission statements for accuracy.
Worked with Marketing on carrier/agent advertising.
Analyzed co-op statements (media ads) for reimbursement.
Assisted Sales Managers in supporting agents by ordering collateral.
Activated sales demos.
Provided training sessions.
Created and distributed monthly newsletters.
Experience
10+ Years
Level
Senior
Education
G.E.D.
Sales Support Agent Resume
Objective : Sales Support Agent is responsible for Tracking customer satisfaction metrics to determine areas of improvement, Creating case studies of successful customer interactions to share with other departments, and Documenting all processes in JIRA or another system.
Skills : Customer Service, Sales Support, Research, Dedicated To Success.. An Much More.
Description :
Assisted inbound calls helping customer setup there new services with DirectTv.
Built listening skills, Show empathy by relating to the customer, great people skills, build value, good communication skill, ask question, solve problems an a lot more.
Used Understanding how a customer feels, relate to the feeling by showing empathy,communication skills,.
Managed account services through quality checks and other follow-up.
Identified and resolved client concerns.
Called customer back making any corrects need on the order.
Regularly interacted with leadership to assist in resolution of escalated departmental concerns and conflicts to improve employee satisfaction scores.
Experience
2-5 Years
Level
Executive
Education
Diploma
Sales Support Agent Resume
Summary : To obtain a Sales Support Agent position that will allow me to maximize my customer service, educational and sales experience within a stable workplace where I can grow and learn new skills.
Skills : Microsoft Office, Sales, Support Agent.
Description :
Ensured customer satisfaction by meeting customer needs in courteous and timely manner.
Tracked, followed-up and resolved customer's outstanding issues in a timely fashion.
Developed customer service programs in order to provide outstanding service.
Prepared documentation and reports on routine customer correspondence for future reference purpose.
Assisted in training peers on improving customer support service.
Developed and maintained in-depth product knowledge.
Assisted realtors and account executives with questions on home warranties.
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