A Sales Support Engineer is a specialized salesperson who interacts with customers and sales representatives to gain first-hand familiarity with customer needs plus product application. A well-drafted Sales Support Engineer Resume mentions the following core duties – reviewing sales network design and verifying customer’s requirements are completely supported through the provided service, providing necessary suggestions on a proactive basis, preparing technical samples, managing entire communications with client technical departments, maintaining customer assistance reference guidelines, reviewing quarterly or monthly with all allotted customers, and developing liaison for clients during network outages as well as events affecting customer’s network.
To be successful in this field, one must have experience in administration and high-volume office work, strong analytical, time management, and organizational skills, the ability to multitask, and quickly switch focus, and an understanding of sales principles and customer service practices. A bachelor’s degree in marketing or a relevant engineering degree may be advantageous.
Objective : Seeking a Sales Support Engineer position utilizing my experience and educational background as a Field Service Technician for a progressive organization offering opportunity for professional advancement and personal growth in a diverse and challenging environment, to make best use of my existing skills and experience and also further my personal and professional development.
Skills : Leadership, Program Management.
Description :
Provided marketing and technical support for the sales team of Utility, a national automatic vehicle location and mobile web connectivity provider for police, fire, utility, and private entities.
Created sales and training presentations for potential and existing clients.
Accompanied sales team as a technical and information resource to deliver these presentations.
Attended trade shows across the United States to demonstrate Utility's products and solutions to potential clients.
Edited photos and videos for the company's marketing materials using Adobe Photoshop, Illustrator, and Premier.
Oversaw contracted photo and video shoots to ensure quality.
Traveled to on-site locations across the United States to guide clients through the installation, configuration, and troubleshooting of products and software.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Sales Support Engineer Resume
Headline : Seek persistently to enhance my research abilities by serving in a challenging and stimulating educational environment which pursues excellently in both education and research communities.
Skills : Microsoft Office Programs, Autocad.
Description :
Assisted Technical Sales Support personnel and Sales Representatives.
Reviewed quotes to ensure that the solution met the client's requirements and was feasible.
Used as a resource by all levels of the corporation.
Demonstrated software at company wide training meetings and taught Sales Representatives the basics of using the product.
Mastered shipping software within month independently by using 800-page Administration Manual.
Scripted and recorded standard product demonstration that allowed Sales personnel to easily demonstrate standard functionality of shipping software for clients.
Developed Proof of Concept, establishing new software product that could be integrated to existing application.
Experience
5-7 Years
Level
Executive
Education
MS
Sales Support Engineer Resume
Headline : Committed, visionary leader and seasoned manager of projects, programs, and organizations with a successful history of eliminating roadblocks to achieve organizational objectives. Consistently delivers strong project financial results and generates revenue growth, leading global and domestic projects and programs ranging from $250K to $350M.
Skills : MS Office, AutoCAD, Microstation, Email Application, Internet Research.
Description :
Reviewed customer's drawings and specification thoroughly and prepare the CIF (Contract Information Form) and quotation for pricing in head office.
Prepared proposal and proposal drawings for submittal to the customer.
Signed and received from customer, preparing the necessary documents for order entry in the system.
Checked the status of the job for the release of approval drawings, if required, or construction drawings and delivery schedule.
Changed to the original contract while the job is in progress in Engineering, necessary change order contract will be submitted to the customer.
Followed up with the customer if there are change orders which affect the original contract price.
Experience
5-7 Years
Level
Junior
Education
Bachelor Of Science
Sales Support Engineer Resume
Summary : To be hired for an electrical engineer job meeting my educational background, for a growing company where I can improve my current technical, communication and teamwork skills. I have worked in both technical (design) and sales departments of national and multinational electromechanical companies and have been trained by skillful managers and competent engineers.
Provided quotations and sales support to fulfill customer requirements.
Responsible for the entire sales cycle - prospecting opportunities, product proposals, and order management.
Managed and serviced all house accounts.
Evaluated and reviewed customer requirements to find and recommend optimum solutions.
Designed marketing collateral, brochures, and flyers.
Reviewed the approval drawings thoroughly as commented on Zamil Steel approval drawings by the customer and prepare necessary change order.
Provided software demonstrations that led to sales of the software suite to multiple Fortune 500 companies.
Experience
10+ Years
Level
Senior
Education
M.A.
Sales Support Engineer Resume
Headline : A detail-oriented Sales Support Engineer with a wealth of experience in the printing industry. Self-motivated with an extensive background in providing the necessary Engineering expertise that successfully closes sales opportunities. Strong skills in communication, supervision, problem solving and in creating technical documentation.
Skills : Sales Support Engineer, Technical Support, Technical Writing.
Description :
Led pre-sale technical sales efforts on xG's Mobile Broadband Solution Set-up and lead solution demonstrations for customers and partners.
Led technical presentations for customers, partners and prospects.
Led the coordination of technical sales activities related to perspective accounts and partners (e.g. solution and proposal development) Assist Engineering in development and implementation of system upgrades Familiar with a variety of the field's concepts, practices, and procedures.
Worked closely with the sales, engineering, operations, and finance teams within the organization.
Planned and developed policies, procedures, and certifications for on-site installation, testing, maintenance, and troubleshooting Develops, communicates and reviews project/program detailed work plans, strategy, milestones, communication plans and scope definition documents.
Populated and maintained internal resource with Frequently Asked Questions to improve availability for sales representatives.
Designed and distributed technical installation and training guides to clients.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Sales Support Engineer Resume
Objective : Sales Support Engineer with over a year of experience in technical sales support for manufacturing solutions related to assembly and material handling. Understands common practice within the manufacturing industry as it relates to efficient tooling, fixturing, ergonomics, operator safety, and manufacturability. Excellent at working in teams and coordinating with others to achieve results.
Delivered high-quality solutions to common and uncommon manufacturing problems at industry- leading manufacturers.
Supported the company's sales force by providing technical insight into manufacturing solutions, with emphasis on assembly, material handling, and ergonomics.
Led projects requiring acquisition, delivery, and installation of components and assemblies on a timely basis.
Coordinated with suppliers, installers, designers, and machinists often.
Communicated with customers to attain information pertinent to project scope.
Provided technical support for state-of-the-art manufacturing equipment.
Programmed D.C. tool controllers for tightening control and soft logic configuration.
Experience
2-5 Years
Level
Executive
Education
Bachelor's
Sales Support Engineer Resume
Summary : Over 9 years of experience in Network design field (routing, switching, wan, lan, wlan, security, mpls, vpn & pbx systems) Proficient in last mile technologies: licensed and unlicensed micro waves, fiber optic links, satellite antennas. Project Manager for high profile sales assignments involving third party vendor quotes, national & international last mile links with external ISP's. Strong analytical and problem-solving skills. Bachelor of Science Degree in Electronics Engineering. Fluent in English and Spanish.
Skills : Machine Design Engineer, 3D Modeling.
Description :
Responsible for the design and quote of all the sales executive projects, IT Site surveys, Develop and maintain business relationships with third party integrators, RFQ in last mile services external international carriers/ISP's and the Elaboration and confirmation of Bill Of Materials (BOM) including costing and manufacturability.
Analyzed existing pre sales process and updated to increase quoting capacity.
Managed the training of sales personnel on new products, technology and coverage maps.
Demonstrated Sigmanest Software during onsite and web presentations for Sales team members.
Evaluated software and post processor needs of potential customers.
Performed Sigmanest Software demonstrations at fabrication industry trade shows.
Created Sigmanest Software bench marks for Sales team members.
Experience
10+ Years
Level
Senior
Education
Bachelor's
Sales Support Engineer Resume
Objective : Sales Support Engineer will be responsible for providing support to the sales representatives in their daily work. This includes interacting with customers, providing technical support, and other tasks as assigned.
Skills : Microsoft Office, Detail Oriented, Data Entry, Data Analysis, Team Player, Project Management.
Description :
Provided pre-sales technical support for clients evaluating fingerprint readers and bundled applications.
Acted as a liaison between clients and technology partners during the pre-sales stage.
Provided post-sales technical support on all readers and supported applications.
Supported all internal information technology systems including Windows 2003, Exchange, and client systems.
Developed and implemented a SwitchVox PBX for company communications.
Assisted Engineering with evaluation and testing of new software to be used with fingerprint readers.
Assisted customers on implementation solutions and troubleshooting customer issues.
Experience
2-5 Years
Level
Executive
Education
Masters Of Arts
Sales Support Engineer Resume
Objective : Highly skilled and motivated telecommunications professional accomplished in all aspects of sales support, management, engineering, planning, operations, and installation. Practiced in network transformation of legacy platforms to next-generation technologies. Strong customer collaboration skills with proven ability to influence engineers, managers, and executive leaders by utilizing effective communications and technical prowess.
Provided sales support for the MSS 6400, 7400, and 15K platforms consolidating voice, video, and data onto a single architecture, and CS2K for evolution of legacy circuit switched platforms to next generation packet switched platforms.
Managed and delivered lab demonstrations showcasing MSS's multi-service offerings for voice, video, and data over ATM, Frame-Relay, and proprietary trunking systems.
Supported lab validation and VO rollout of Sprint's ION (Integrated on Demand) network that delivered the first VoIP/VoATM & High speed data) services available by any carrier.
Supported VO and production rollout of the next generation packet switched VoATM and VoIP network architecture.
Ensured successful solution validation by managing testing scheduling, hardware and software upgrades, and timely resolution of hardware and software defects.
Assisted Sales in development of Requests for Proposal (RFPs), Requests for Quotation (RFQs), and Requests for Information (RFIs), as well as Toshiba's response to such documents.
Deployed systems and training engineers and technicians in their use and operation.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Sales Support Engineer Resume
Headline : Sales Support Engineer A self-directed and highly motivated Administrative Liaison with over 10 years of clerical, communication support, and coordination skills, specializing in clinical knowledge.
Skills : Medical Administration, Customer Service.
Description :
Supplied bids for potential new jobs for apartment complexes.
Currently maintained a 95% success rate of securing submitted bids.
Managed entire invoicing process, from submitting accurate invoices to securing payment within a timely manner.
Managed construction staff by delegating tasks and verifying work is complete as expected and within expected time frame.
Handled staffing issues.
Looked for new opportunities to increase company revenue.
Provided support to the sales organizations and/or business units in achieving their goals through developing and coordinating offers, support, and ongoing service.
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