The sales support representative is responsible for sales administrative tasks and also for supporting the sales representatives of the company. Even though the job title may vary from company to company, the job description remains the same and revolves around the following – preparing quotes and contracts for potential customers, maintaining documentation of accurate pricing, maintaining sales demonstration tools and applications, delivering sales presentations, developing technical presentations, RFP response, record keeping, product training and other tasks as assigned.
The sales support representative should be able to handle multiple calls per day, they should be able to communicate well and solve issues immediately, they should maintain a strong knowledge of the product they are dealing with and have the ability to oversee various projects and clients simultaneously. The educational requirement may vary depending upon the industry, but most of the eligible Sales Support Representative Resume include a college degree in marketing, communications or the related.
Objective : With over 17 years' experience in the Service industry, my objectives are to utilize my relationship building abilities, to add value to for my employer, and to motivate and inspire excellence in those around me. Because of my ability to objectively analyze situations, to persuade those around me, and to effectively problem solve, I bring strong value to your organization.
Skills : Computer Literate In Microsoft, Excel And Powerpoint, Inventory, Shipping And Receiving, Clerical, Cash Handling, Multiple Phone Lines.
Description :
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintain records related to sales, as well as nightly deposits and handling of money.
Experience
2-5 Years
Level
Junior
Education
AAS In Business
Business Sales Support Representative Resume
Objective : Results-driven with a progressive career in administration, data entry and customer service. Highly effective communicator and team leader with the confidence to build client and team relationships to establish trust, motivation, and stability. Have a keen understanding of business priorities, learning business structure, demonstrating my rapidly growing expertise and knowledge of business goals, procedures, policies, and persistence in a professional environment.
Skills : Microsoft Word, Excel, Outlook, Confidential File Management And Documentation, Facility Maintenance And Management, Team Trainer , High Volume Inbound/outbound Calls, Data Entry.
Description :
Unload approximately 1000-2000 items off a 40-50 foot trailer daily.
Unpackaged items for security tagging and stocking while preserving the integrity of the items.
Worked in teams to stock the appropriate departments with the designated items.
Worked as a team with department managers with organizing and stocking of department stock rooms.
Accept shipping manifest for products and goods also ensuring shipment was not damaged or mistakenly ordered.
Clean loading dock of debris by use of a bailing machine to compress boxes for binding.
Proficiency in operating pallet jacks and bailer machines Maintained and managed loading platform and processing areas Acquainted with writing merchandise salvages and transfers for the retail outlets Selected Accomplishments: Often asked to supervise and delegate tasks to other associates.
Worked closely with department managers in helping when shorthanded Personally Awarded Team Member other the month 4 months in a row by the store manager.
Experience
0-2 Years
Level
Entry Level
Education
Associate Of Science
Retail Sales Support Representative Resume
Objective : Dedicated individual with proven potential to succeed in any given environment having extensive years of experience in the customer service and technical field seeking a position that will utilize my management and business experience.
Skills : Microsoft Office, Microsoft Office, Data Entry, Data.
Description :
Greeted customers entering the store to ascertain what each customer wanted/needed.
Maintained up to date knowledge of store policies regarding payments, returns & exchanges.
Trained new employees by providing knowledge of specific store tasks and policies.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Assisted customers with store and product complaints.
Communicated all store initiatives and promotions to customers to generate return business.
Maintained positive attitude to make a customer's shopping experiences memorable and pleasant.
Regularly sought opportunities to up sell and add on additional merchandise.
Experience
2-5 Years
Level
Executive
Education
MS
Inside Sales Support Representative Resume
Summary : Detail-oriented professional who thrives in leadership, teamwork and creativity to execute customer values and build loyal relationships with customers and colleagues HIGHLIGHTS Operations management Inventory control Policy/program development Supervision and training.
Skills : Proficiency in MS Office and CRM software.
Description :
Analyzing business reports for trends on a weekly and monthly basis regarding training compliance, safety compliance, credit and discount processing for individual associates and store locations and sales processed for forecasting based on opportunities and key metrics.
Train retail store employees on AT&T's retail operations expectations and duties and on environmental health & safety procedures to ensure a safe work environment.
Perform monthly audits of retail store inventory and merchandising, including all company owned electronic assets and documentation per compliance standards at various rotating locations.
Perform weekly auditing of all employee processed crediting on wireline and wireless accounts.
Ensuring credit amounts are within specified guidelines and coaching representatives based on results.
Serve as a point of contact and reference for various 3rd party vendors with regards to Retail Store logistics.
Manager on Duty role specializing in Customer Experience promoting Willingness to Recommend.
Experience
7-10 Years
Level
Management
Education
BS
Lead Sales Support Representative Resume
Summary : Strong interpersonal skills; posses the ability to work effectively with all people Excellent communication skills Conscientious, detail oriented and dependable.
Skills : Microsoft Ofice, Microsoft Excel.
Description :
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Expressed appreciation and invited customers to return to the store.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Accurately logged all daily shipping and receiving orders.
Experience
7-10 Years
Level
Management
Education
Associate In Arts Of Business
Strategic Account Sales Support Representative Resume
Headline : Sales Support Representative is responsible for the initial phases of customer service and account management. Responsible for understanding and executing the customer support process, including providing support in a timely manner, troubleshooting, and resolving issues.
Skills : Microsoft Word, Excel, PowerPoint, Outlook, Windows.
Description :
Answer customers' questions about products, prices, availability, or credit terms.
Quote prices, credit terms, or other bid specifications.
Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Negotiate prices or terms of sales or service agreements.
Maintain customer records, using automated systems.
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Prepare sales contracts for orders obtained, and submit orders for processing.
Experience
5-7 Years
Level
Executive
Education
Certification In Customer Service
Sales Support Representative Resume
Objective : To obtain a job that would allow me to learn new skills. That will strengthen my organizational habits, optimize my customer service skills, ability to follow proper safety procedures, and display my strength in communicative methods. I work well with others or by myself; I am a very open minded person and believe that I would be a great addition to the job.
Skills : Keyboarding, 10-key, Letter Formatting, Machine Transcription,.
Description :
Generated new sales and managed existing named accounts by telephone and performed all back end tasks and issues associated with the sale.
Provided critical, daily support to two Education Solution Managers (ESM).
Executed call campaigns and followed up with leads and call lists.
Enrolled students into classes within assigned accounts via phone, email, and fax.
Built and maintained relationships with customers.
Ensured that all data entered in Scholar (registration system) was correct and accurate.
Maintained knowledge of all Sun Education products, services, and promotions.
Experience
0-2 Years
Level
Entry Level
Education
MS
Outside Sales Support Representative Resume
Summary : Opportunity to demonstrate / time management, attention to detail, multitasking, organizational and analytical abilities. Collaborate across functional groups, problem solve, apply technical expertise, train, and make significant contributions towards the organization's growth and success.
Research and preparation of information related to retail sales.
Store inventory and stock handling, and insurance of proper levels maintained.
Knowledge of existing and new products and services.
Training of new employees in procedures, systems, and products.
Response to customer concerns and setting of proper expectations upon arrival at location.
Ensuring team completion of assigned tasks during project life cycle and executing and leading multiple projects.
Drive operational compliance and quality of back office processes, procedures and policies.
Research and evaluation of weekly audit reports, communication between functional areas, and completion other tasks assigned by all levels of management.
Experience
7-10 Years
Level
Management
Education
Master Of Business Adminstration
Cisco Sales support representative Resume
Summary : Detail-oriented problem solver with excellent managerial strengths and a proven track record of optimizing productivity. Experience in process improvements and driving sustainable change. Works well with clients, vendors, and colleagues at all levels of the organization.
Skills : Office administration, answering multiline phones, transferring calls to various departments, working with different computer programs such as Microsoft word, outlook, excel, powerpoint,.
Description :
Implement department processes to ensure execution of company policy and procedures.
Monitor numerous systems/applications to research and resolve client concerns/escalations.
Administer programs, projects, and/or processes specific to the organization.
Preparation of annual audits by performing jurisdictional wide internal and external mock audits Responsible for conducting and documenting moderate to complex audit projects.
Monitor performance indicators, highlighting trends and analyzing causes of unexpected variances.
Run reports; prepare and update recurring and routine internal reports.
Collects, summarizes, and verifies data for accuracy and identifies areas of concern.
Experience
7-10 Years
Level
Management
Education
MBA In MBA
Sales Support Representative III Resume
Objective : An accomplished administrative professional with over 14 years of comprehensive experience in the Information Technology environment. Highly knowledgeable in the Embedded Technology space, as well as business principles and processes. An understanding, innovative individual who has an excellent sense of teamwork to get results by instilling commitment, trust, enthusiasm, and loyalty. Experience in: Salesforce.
Skills : Salesforce.Com, Oracle, Order Processing, Proposals, Pricing, Microsoft Office, Relationship Building, Contract Administration, Reporting.
Description :
Supported designated account teams through the entire sales cycle from identification of new opportunities through the closing of business within business industries including Aerospace and Defense, Networking and Communications, Industrial, and Automotive.
Processed 100 to 150 orders per quarter averaging approximately $4.5M.
Prepared approximately 250 quotes proposals per quarter and provided product, pricing and delivery information to customers and Sales Representatives/Account Teams.
Resolved routine customer issues relating to software licensing.
Entered all sales data into Salesforce.com on a timely basis.
Coordinated special customer requests via Business Units, Product Managers, Engineering Teams, Field Engineers and other internal departments.
Provided all post sales support-including software updates, key requests, replacement media, database changes and other related issues.
Acted as liaison between Account Managers and Internal Departments.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Sales Support Representative II Resume
Objective : A cheerful and optimistic young professional seeking a position with a reputable company offering opportunities for growth and development. I have proven skills in customer service, patient care, communications, teamwork, functionality, warehouse shipping and receiving, paying close attention to detail, multi-tasking, Microsoft Office and patient/customer interaction.
Skills : Inventory Management, audits, Microsoft Excel, Word, Outlook, OPUS, Retail Sales, Customer Service.
Description :
Greet customers at the door and get them signed in to work with a Sales Representative when they become available.
Count the cash drawers and the payment kiosk, making sure they both have enough cash to produce change for customers throughout the day.
Verifying customers' identity in order to take payments when the Sales Representatives are busy and the payment kiosk is in use.
Overriding the system for the Sales Representatives when necessary.
Receive new product and put them where they belong.
Transfer and ship returned, trade-in, and warranty products to warehouse.
Maintain a clean and organized inventory room.
Complete monthly inventory counts on all products in the store.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Sales Support Representative Resume
Summary : Proficient in SAP and Microsoft Office applications. Able to solve software application problems related to Microsoft Windows operating systems. Certified Construction Site Safety Technician (CSST). Strong analytical capabilities and excellent written and oral communication skills.
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