Salesforce Admin Resume Samples

Description :

1. Interacted with various business user groups to increase the user adoption for helping them use the software Added users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
2. Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards, and Reports.
3. Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
4. Created and deployed several reports for different user profiles based on the need in the organization.
5. Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
6. Provided user support and bug fixing activities as per the SLA.
7. Created new user accounts Manage access levels for various accounts Import/export data. Create business logic to assist workflow Construct objects, page layouts, and fields. 

Experience

0-2 Years

Level

Entry Level

Education

Bachelor Of Science

Description :

1. Managed and Resolved Cases includes Creating & Automating Support Process, Configure Web-To-Case, Case Que, Assignment Rule, Case Escalation Rule, Workflow Rule on Case Object, Reports for Open Cases, etc.
   
2. Interacted with various business team members to gather the requirements and documented the requirements Interacted with scrum teams at regular intervals and worked in an agile development environment Involved working with the service cloud.
3. Worked with both standard and custom objects worked on SFDC Configuration as well as administration. Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep. Worked in a test-driven development environment worked with a continuous integration platform.
4. Worked with integrating oracle system into salesforce application Created user Roles and Profiles and sharing settings Involved in developing and using HTML templates.
5. Used field level security along with page layouts to manage access to certain fields Created Apex classes, visual force pages, triggers.
6. Used standard and custom controllers while creating visual force pages to meet the client requirement.
7. Designed and deployed Custom tabs, validation rules, and Auto-Response Rules for automating business logic to let support organization work more efficiently Migrated data from legacy system to Salesforce.com using Data Loader.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Technology

Description :

1. Worked with client and project team to help with requirements gathering, technical design and implementation of the required solution using Salesforce based on the customer's requirements and environment.
2. Created users, profiles, roles, public groups to provide access among and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
3. Worked on Record types to fine-tune picklist values and also display different page layouts, Mini page layouts, field dependencies, list views to display only necessary fields and queues.
4. Created workflow actions for related tasks, time-triggered tasks, email alerts, field updates to implement business logic for Accounts, leads, opportunities and custom objects.
5. Worked on Custom Object, Fields and also customized Standard Objects like Opportunities, Cases, Forecasts, Accounts, and Contacts.
6. Also implemented pick lists, dependent pick lists, lookups, junction objects, master-detail relationships.
7. Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards.
8. Designed various types of Email templates in HTML and Visualforce for an auto-response to customers and also worked on assignment rules, auto-response rules.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Engineering

Description :

1. Performed the roles of Salesforce.com Admin and Developer in the organization.
2. Interacted with various business team members to gather the requirements and documented the requirements.
3. Developed various Custom Objects, Tabs, Entity-Relationship data models, validation rules on the objects, tabs, Components and Custom links.
4. Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
5. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
6. Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
7. Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
8. Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Helped customers to register their domain name, create top level domains.
2. Introduced new gTLDs so that Internet users will have more options to consider when registering domain names.
3. Provided community portal to the end user to intract with internal staff for further processing of their request to onboard the TLD's.
4. Interacted with various business user groups for gathering the requirement for salesforce implementation and documented the business requirement.
5. Created business rules to ensure the data integrity of the alignment data.
6. Designed and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
7. Managed security settings of the users Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among object Developed and configured various Reports and Dashboards for different user profiles based on the user requirement.
8. Configured the connection between two salesforce org using Lightning Connect.
9. Created profiles and implemented Object and field level security to hide critical information on the profile users.

Experience

2-5 Years

Level

Junior

Education

Information Technology

Description :

1. Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
2. Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
3. Worked on Sales cloud and service cloud.
4. Experienced working on Case Management captured cases from the company's website and customer emails.
5. Created case sharing model and assigned cases to users according to the role hierarchy.
6. Escalated cases according to the case priority Worked on Auto-response rules if customers contacted beyond the business hours.
7. Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria Worked on Record Types, Validation Rules, and Page Layouts.
8. Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to the client's Salesforce technology enhancement and initiatives.
9. Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.

Experience

7-10 Years

Level

Senior

Education

Computer Applications

Description :

1. Required working closely with business users on gathering the functional and technical requirements for designing the Salesforce Automation Application for internal users using Salesforce.com applications to keep track of their pipeline and forecasting.
2. Extended to Quality Management Project (QM Project) and Case Management Project.
3. Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.
4. Created and Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
5. Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Reports, and Dashboards.
6. Worked on the Wave's first cloud analytics platform.
7. Worked on Wave cloud-based platform for connecting data from multiple sources, creating exploration views against that data and then creating dashboards.
8. Created different workflow rules and Approvals, Email Templates to run the Assignment rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.

Experience

7-10 Years

Level

Consultant

Education

Bachelors

Description :

1. Worked on Account & Contact Management, Opportunity Management, Contract Management, Product Management, Price Books, Asset Management, Territory Management, Security, Roles & Hierarchy.
2. Interacted with various business team members to gather the requirements and documented the requirements.
3. Worked on advanced workflow rules & Approval processes.
4. Assisted project manager and performed a lead role on the implementations on Salesforce.com.
5. Prepared BRD's implementing ER Diagrams, Mock Screenshots, Algorithms and Pseudo codes in the document as per the requirements Designed Test Scenarios and Expected results for the Use Cases and documented them.
6. Worked on Regression tests based on fixes and new enhancements.
7. Reengineered the current CRM SFDC system to use the standard core SFDC functionalities.

Experience

7-10 Years

Level

Management

Education

Bachelors

Description :

1. Involved in Salesforce Application Setup activities, customization and implementation of the apps to match the functional needs of the organization.
2. Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
3. Involved in creating a gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to Salesforce implementation.
4. Administrated and monitored the company's Salesforce CRM application.
5. Created the workflows for automated lead routing, lead escalation and email alert.
6. Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
7. Worked with SalesForce.com consultants while implementing the solutions for the requirements.
8. Created and maintained users, profiles and roles.

Experience

7-10 Years

Level

Management

Education

Bachelors

Description :

1. Used salesforce and its reporting tool to keep a count of all its referrals captured by its salespeople.
2. Created various tabular and summary reports.
3. Developed various different dashboards (pie chart, donut and tabular).
4. Performed various data cleansing operations using a data loader and excel connector to clean the Duplicate data.
5. Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
6. Used excel connector tool to use data migrations into the org.
7. Used data loader to perform mass data load of Referrals and Referral Sources into the org.
8. Created new objects, page layouts, and relationships among them.

Experience

5-7 Years

Level

Executive

Education

Information Technology

Description :

1. Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
2. Administrated and monitored the company's Salesforce CRM application.
3. Created the workflows for automated lead routing, lead escalation, and email alert.
4. Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
5. Created and maintained users, profiles and roles.
6. Worked experience in Role Hierarchy, Custom Profiles and public Group creation and user management.
7. Customized reports to track usage for productivity and performance of business centers and their sales teams.

Experience

5-7 Years

Level

Executive

Education

Bachelors

Description :

1. Implemented the Salesforce CRM application and migrated their entire Fun Plus Business system to Salesforce and they made integration with different systems to migrate everything into Salesforce.
2. Assisted Email to Case, Web to the case, customized case page layouts and case assignment rules.
3. Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Picklist, Field Updates, Email Generation and Approval Processes for automated alerts.
4. Assisted on Record Types, Validation Rules, Triggers, and Page Layouts.
5. Generated Email Templates and also have knowledge of bulk emailing users.
6. Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals, and periodic data cleansing.
7. Examined the necessities with the business team and transformed the requirements into full technical necessities.

Experience

7-10 Years

Level

Consultant

Education

Bachelors

Description :

1. Processed and technology you need to help transform global Human Resources management from an administrative function to a powerful, vital and essential part of your business.
2. Focused on the more strategic opportunities and core activities that help your business grow and compete.
3. Performed the role of Business Analyst, interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
4. Documented and shared the requirements with other SalesForce consultants for further implementation.
5. Worked with SalesForce.com consultants while implementing the solutions for the needs of the organization.
6. Performed administration activities for SFDC/Veeva including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
7. Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
8. Customized tabs for different business user groups and business centers.

Experience

7-10 Years

Level

Consultant

Education

BS

Description :

1. Developed different WebPages in Visual Force for customers to select different services that were offered by organization and integrating the selected services with the pricing team.
2. Experienced in performing the roles of Salesforce Developer and Administrator in the organization.
3. Developed and deployed the Custom objects, tabs, Components, validation rules, Workflow Rules, Page layouts, Visual Force Pages based on the needs and requirements of the application.
4. Developed salesforce Standard Objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards, Custom Objects, Apex Classes to support Visual Force pages development.
5. Worked on Creating Visual Force Pages on IDE Platform and Eclipse.
6. Interacted with various business user groups to gather the requirements for Salesforce implementation and documented the Business and Software Requirements.
7. Performed detailed analysis of business and technical requirements and designed the solution.

Experience

5-7 Years

Level

Executive

Education

Bachelors Of Science