Salesforce Business Analyst Resume Samples

Description :

1. Worked as Force.com was responsible for configuration and code migration from sandboxes to production.
2. Worked extensively with Marketing & SFDC data modeling.
3. Collected requirements for the AS-IS change management process and designed mock ups and UML's for the TO-BE change management process Relay with US Product Salesforce.com team Responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and lookup fields.
4. Formulated data from legacy systems.
5. Outlined data construction WebApp forms.
6. Established cleansing, mapping and enrichment.
7. Drafted data reports and updated Oracle database.

Experience

5-7 Years

Level

Management

Education

BS In Workforce Education

Description :

1. Participated in the potential activity around Salesforce implementation as needed (requirement documentation, demos, estimating and project planning)
2. Collaborated and assisted with building best practices
3. Utilizes business and system knowledge to support business needs.
4. Possessed in-depth knowledge of a particular business capability and/or system domain.
5. Understood impacts of changes to current state business process, data, feeds and systems.
6. Identified potential impacts in other systems domains.
7. Participated in departmental or divisional planning process.

Experience

7-10 Years

Level

Senior

Education

BS In Workforce Education

Description :

1. Worked involved in setting up Sales processes, call-center operations, case management and business analytics for the entire Sales pipeline using Salesforce.
2. Participated in all levels of the Salesforce lifecycle including planning, configuration and development of custom objects, fields and integrations with other business applications.
3. Acted as Functional Lead, Analyst and Scrum Master.
4. Conducted Requirements Gathering, Business Analysis and Coordinated Project deliverables between 15+ cross functional teams in product management, marketing and technical teams in a SaaS, Agile and Scrum Environment.
5. Worked with Solution Architecture and product teams to identify and define the business needs and find the solutions to fulfill business requirements in Scrum Agile environment.
6. Documented and shared the requirements with other Salesforce.com consultants for further implementation.
7. Created Executive Team dashboards; these dashboards consisted of current month sales, forecast, and activity, YTD sales, Marketing effectiveness by campaign, forecasted sales by campaign.

Experience

2-5 Years

Level

Junior

Education

Bachelors

Description :

1. Presently worked as a lead Business Analyst for Salesforce migration project to single instance.
2. Involved aligning BNS Salesforce to CommScope salesforce along with major changes to the work flow process and external interfacing systems.
3. Conducted a 2 day workshop to involving BNS and CommScope resources.
4. Captured the workshop notes and compiled a very high quality document for the executive management.
5. Created high level requirements which were approved.
6. Documented current status of Lead, Opportunity , Account, Contacts and partner portal.
7. Identified gaps and compiled a detail business requirements.

Experience

7-10 Years

Level

Management

Education

Master Of Business Administration

Description :

1. Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.
2. Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and work flow diagrams.
3. Deployed, configured and supported the prototype application for its demo /UAT for various line of business from various cities.
4. Prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.
5. Primarily involved in developing use case document for the application , traceability matrix , system requirement specification (SRS) and presentations for proposed solutions Created prototype using html and CSS.
6. Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the application.
7. Created Email templates in Text, HTML and Visual Force necessary for the application.

Experience

10+ Years

Level

Senior

Education

Bachelors

Description :

1. Used field level security along with page layouts to manage access to certain fields.
2. Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
3. Created workflow rules and defined related tasks, email alerts, and field updates.
4. Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
5. Defined various Validation rules to validate the data in the application.
6. Identified Business rules and documenting application requirements.
7. Coordinated with team members and conducted departmental meetings to ensure project safety Coordinated with vendors and legacy application team for integrating data flow with Salesforce as centralized system Worked with health care insurance coverage along with the integration of finance department Integrated with legacy system using REST API to maintain Synchronization.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Engineering

Description :

1. Actively involved in requirement elicitation process.
2. Prioritized requirements by conducting competitive analysis.
3. Designed and developed retriggering rules and mechanism for data and transient errors.
4. Built custom sharing rules and role hierarchies for 6000+ user base.
5. Worked with Production support team and fixed the issues on On-Demand basis.
6. Developed custom edit and detail page for accounts due to complex business requirements (immediately after making updates, legacy system window had to open respecting SSO).
7. Created multiple record types based on the category of clients.

Experience

2-5 Years

Level

Executive

Education

Project Management

Description :

1. Involved in designing test automation strategies, creating test scenarios, test harnesses, test plans and performed inspection of test scripts.
2. Used Test Director to execute the test plan, track execution against the plan during testing and manage defects from inception to resolution.
3. Involved in the black-box testing of the Healthcare application and identified the different test cases for regression testing.
4. Used SAS/STAT software for Statistical Analysis, procedures and reports.
5. Involved in creating test logs and Test Summary reports using Test Director and send them to developers.
6. Tested the data stored in the database is correct with the help of SQL queries.
7. Interacted and worked with the development team to solve the problems encountered in the test scenario run.

Experience

2-5 Years

Level

Executive

Education

Computer Engineering

Description :

1. Conducted daily scrum stand-ups with onsite and offshore team.
2. Created and Managed Requirement Traceability Matrix (RTM) and Technical Design Documents.
3. Wrote detailed use cases including Business Rules, Supplementary Specification comprising both functional and nonfunctional requirement complementing with artifacts.
4. Setup first SFDC implementation in the Company with 200+ users.
5. Created Profiles, Role Hierarchy, Permission Sets, Sharing Rules, Record Types and Page Layouts, Workflows and Approval Processes to reflect current business processes.
6. Worked experience in Sales Cloud, Service Cloud and CTI integration.
7. Created/managed new app, custom objects with custom fields and validation rules, for tracking of stock quantities of items in different locations and various conditions.

Experience

2-5 Years

Level

Executive

Education

B.Tech In Electronics

Description :

1. Participated in validation and verification activities such as test planning, test execution and issue management.
2. Consulted on troubleshooting and defect resolution, this includes requesting resources, migration through environments and ticket management.
3. Proactively communicated status of enhancements, change requests and defects, may manage change, defect and enhancement request process and assignment of approved work.
4. Maintained documentation of current state systems and processes.
5. Assisted in development of training materials and business implementation/transition activities.
6. Simultaneously supported multiple projects as assigned.
7. Demonstrated effective verbal, written, and listening communication skills.

Experience

2-5 Years

Level

Executive

Education

B.Tech In Electronics