SAP CRM Functional Consultant Resume
Summary : As an SAP CRM Functional Consultant responsible for understanding business processes to join our dynamic team. Responsible for SAP CRM configuration and testing, and possess functional expertise in requirement analysis, functional specification creation, developer guidance, customization, and driving end-to-end development or enhancement projects.
Skills : Proficiency in SAP CRM modules, Knowledge of SAP ERP, SAP CRM, Business Process Analysis
Description :
- Understood and analyzed business requirements.
- Created detailed functional specifications for developers.
- Guided developers during the implementation phase.
- Customized SAP CRM solutions to fit business needs.
- Drove end-to-end development and enhancement projects.
- Contributed to project risk/issue mitigation with the project team.
- Supported clients through deployment to go live, and completed handover documents as required.
Experience
7-10 Years
Level
Consultant
Education
BSc CS
Associate SAP CRM Functional Consultant Resume
Objective : As an Associate SAP CRM Functional Consultant supporting the data advisor, System Integrator, Process Governance team, and the Teams in all business-related activities and ensuring timely delivery. Responsible for acting as the primary liaison between business stakeholders and the technical team.
Skills : Configuration and customization of SAP CRM, Basic understanding of ABAP, Business Process Mapping, SAP CRM functionalities, Advanced understanding of ABAP programming
Description :
- Conducted workshops and training sessions for business users.
- Gathered and documented business requirements and translated them into technical specifications.
- Ensured alignment between business objectives and SAP CRM solutions.
- Managed customer interactions, sales processes, and order management.
- Implemented service processes, service request management, and field service management.
- Oversaw marketing campaigns, lead management, and customer segmentation.
- Handled leasing processes, contract management, and asset management.
Experience
0-2 Years
Level
Entry Level
Education
BSc CS
Assistant SAP CRM Functional Consultant Resume
Objective : As an Assistant SAP CRM Functional Consultant learned functional knowledge of end-to-end CBP/TPM process. Worked with Group key stakeholders to ensure the design realizes any committed benefits and remains aligned with Group initiatives.
Skills : Analytical Skills, Problem-solving, SAP CRM, Data Analysis
Description :
- Worked with TPM lead to determine CRM side-impact for product/customer master data, territory management/responsibility areas.
- Responsible for approval framework in CRM for promotions.
- Determined impact to integration with pricing/condition types/ OTC process/ Condition contract.
- Worked with CRM/TFM/ TCM offshore team effectively.
- Tested the entire solution end-to-end.
- Worked with BW IMP consultant to evaluate potential planning layout-related BAdi/ changes needed.
- Documented high-level CRM changes required and prepared ppt for blueprint sessions.
Experience
0-2 Years
Level
Fresher
Education
BSc CS
Junior SAP CRM Functional Consultant Resume
Objective : As a Junior SAP CRM Functional Consultant, I have developed, tested, and implemented SAP CRM applications and enhancements. I perform detailed analysis of business requirements and create technical specifications for effective CRM solutions.
Skills : Troubleshooting, Data analysis and reporting, SAP CRM, Agile Methodologies, Stakeholder Engagement
Description :
- Optimized and tuned CRM applications for performance and scalability.
- Collaborated with functional consultants to understand business needs and translate them into technical solutions.
- Conducted code reviews and ensured adherence to best practices and standards.
- Provided technical support and troubleshooting for existing CRM applications.
- Participated in SAP CRM upgrade and migration projects, designed, developed, and maintained custom CRM applications and interfaces.
- Documented technical designs, processes, and configurations.
- Kept updated with the latest SAP CRM technologies and best practices.
Experience
2-5 Years
Level
Junior
Education
BIT
SAP CRM Functional Consultant Resume
Headline : As an SAP CRM Functional Consultant configures SAP CRM modules to meet business requirements. Conducts thorough testing to ensure system functionality and performance.
Skills : Project Management Skills, Project planning and execution, Documentation, Stakeholder Engagement, Testing and Quality Assurance
Description :
- Designed and developed appropriate, secure, and scalable solutions based on Microsoft and smart impact-defined best practices.
- Created, managed, and owned the product backlog (requirements) via Azure Dev Ops (ADO) from a smart impact perspective.
- Developed and configured SAP CRM solutions to meet client requirements, ensuring adherence to best practices and effective project management.
- Led workshops/playback meetings to clearly explain our recommended technical solution to clients.
- Completed customization/development of product solutions, utilizing a low code/no code approach where appropriate.
- Took the lead and at times sole role for customization/configuration.
- Worked with Developer resources and took a hybrid approach, if possible, for any custom development involving plugin / third-party products.
Experience
5-7 Years
Level
Executive
Education
BIT
Senior SAP CRM Functional Consultant Resume
Summary : As an Senior SAP CRM Functional Consultant participated in gathering requirements, including leading, designing, and providing guidance on recommendations, collaborating with the business on current processes, and proposing solutions to enhance current processes.
Skills : Risk management, Stakeholder management, Configuration Management, Data Migration, User Acceptance Testing
Description :
- Advised on system options, risk, cost vs. benefits, and impacts.
- Ensured all systems were aligned with the IT long-term strategy.
- Identified, recommended, and implemented complex configuration solutions and implemented full cycle configuration to meet business needs, while creating and updating associated documentation.
- Responsible for setting testing strategy for modules and leading end-to-end integration testing; participating in the delivery of project and minor/major releases.
- Responsible for troubleshooting and leading the evaluation and design of the correction for complex incidents.
- Maintained a high level of functional competency regarding the standard configuration of the Customer Relationship Management area.
- Kept abreast of new trends, future enhancements, and leveraging best practices.
Experience
7-10 Years
Level
Senior
Education
BIT
SAP CRM Functional Consultant Resume
Summary : As an SAP CRM Functional Consultant providing solution delivery and production support for SAP CRM Mktg and Sales business applications. Designing solutions in SAP CRM including marketing and service campaigns.
Skills : Training, Mentoring abilities, Functional specs, Reporting and Analytics, SAP ABAP Knowledge
Description :
- Created user stories and tasks in the Rally tool.
- Adhered to the Incident Management process for providing production support.
- Performed root cause analysis and resolved application issues.
- Created and validated production support-related documentation.
- Effectively communicated with the customer, completed action items on a timely basis, and escalated to relevant stakeholders, wherever required.
- Performed initial analysis for application enhancements
- Responsible for communicating with the customer on a day-to-day basis, resolves action items, and escalates issues to the relevant stakeholders on a need basis.
Experience
10+ Years
Level
Management
Education
BIT
SAP CRM Functional Consultant Resume
Summary : As an SAP CRM Functional Consultant responsible for collaborating with clients to understand their business processes, customer relationship management needs, and specific requirements.
Skills : Client relationship management, Team collaboration and leadership, SAP ABAP Knowledge, Reporting and Analytics, Team collaboration and leadership
Description :
- Designed and proposed SAP CRM solutions that align with the client's business objectives.
- Configured SAP CRM to meet the client's requirements, including settings for sales, marketing, service, and customer interaction processes.
- Planned and oversaw the migration of customer data and other relevant information into SAP CRM systems.
- Developed and implemented custom solutions and enhancements within SAP CRM, often using SAP's development tools, such as SAP CRM Web UI, to create custom screens, reports, and workflows.
- Ensured that SAP CRM integrates seamlessly with other SAP modules, such as SAP ERP, as well as with third-party systems.
- Provided training to end-users and administrators to ensure they can effectively use and manage the SAP CRM system.
- Ensured that the solution, as implemented, was compliant with the Core Business Model.
Experience
7-10 Years
Level
Consultant
Education
BIT
SAP CRM Functional Consultant Resume
Objective : As an SAP CRM Functional Consultant able to translate business requirements into specific process improvements along with any/all measurable benefits.
Skills : Procurement, Requirements gathering, SQL, Reporting and Analytics, Workflow Management
Description :
- Conducted gap analysis and strategic blueprint development
- Analysed business problems from both a qualitative and quantitative perspective
- Responsible for troubleshooting problems within the application and doing root cause analysis to implement fixes.
- Analysed software application performance and provided recommendations for improvement.
- Reviewed SAP software upgrades and related documentation and provided impact analysis for the implemented processes.
- Supported implementation of OSS notes and provided ad-hoc requests for data.
- Responsible for data resource management principles and techniques including data administration, data modeling, entity-relationship modeling, data definition, and data dictionaries.
Experience
0-2 Years
Level
Entry Level
Education
BSc CS
SAP CRM Functional Consultant Resume
Summary : As an SAP CRM Functional Consultant working autonomously with the client and lead the presentation of standard SAP process flows, system demonstrations, and provide insightful recommendations for improvement to further support the client's evolving business process.
Skills : User training, Virtualization, Designing and configuring sap crm solutions, Stakeholder Engagement, Agile Methodologies
Description :
- Provided ongoing support of SAP Customer Relationship Management (CRM) systems, and tested new functionality based on the requirements collected.
- Served as a mentor in the team by following best practices like thorough business process documentation and client requirements.
- Responsible for communicating with the build trust and enhancing the relationship with the client.
- Allowed to have tactful conversations that drive the innovation they are seeking.
- Directed tasks and worked with varying levels of individuals, including managers, business owners, and technical counterparts.
- Provided a level of Quality Assurance on every assigned project, including system/unit testing.
- Prepared business cases jointly with the Programme Lead.
Experience
7-10 Years
Level
Senior
Education
BIT
