SCCM Engineer Resume Samples

Description :

1. Designed, implemented, and maintained endpoint management solutions, and monitored and troubleshoot endpoint management systems to ensure optimal performance and availability.
2. Collaborated with cross-functional teams to deploy patches, updates, and software installations across endpoints.
3. Created and enforced security policies to protect endpoints from threats and vulnerabilities.
4. Provided technical support to end-users for any endpoint-related issues and inquiries.
5. Performed regular audits of endpoint configurations to ensure compliance with company standards.
6. Maintained accurate documentation of endpoint management processes, procedures, and configurations.
7. Kept up-to-date with industry trends and best practices in endpoint management technologies and participated in on-call rotations for after-hours support as needed.

Experience

0-2 Years

Level

Entry Level

Education

BIT

Description :

1. Developed and maintained Task Sequences for automated deployment and configuration of Windows images and applications.
2. Utilized PowerShell scripting for automation of administrative tasks, custom configurations, and reporting within MECM and Intune environments.
3. Managed Windows images, including creation, customization, and optimization for deployment across various hardware platforms.
4. Collaborated with cross-functional teams to define and implement deployment strategies, including pilot testing, phased rollouts, and user acceptance testing.
5. Monitored system health and performance, troubleshooting issues related to software deployment, patch management, and client configurations.
6. Kept up with the current industry trends and best practices in endpoint management, continuously evaluating and recommending improvements to enhance efficiency and security.
7. Experience in Windows components, Microsoft MECM and/or Intune, SOE, Task Sequence (PowerShell scripting), and Windows Image management.

Experience

2-5 Years

Level

Junior

Education

BSc CS

Description :

1. Ensured the storage was zoned correctly for all the application requests.
2. Worked with project managers on the configuration and deployment of servers and security groups to meet the needs of each project on behalf of the Authority.
3. Worked with business units and stakeholders (internal/external) to implement, configure, deploy, and optimize the central monitoring nucleus of the technology infrastructure for business sustained.
4. Coordinated with multiple stakeholders/third-party vendors for break-fix.
5. Prepared disaster recovery (DR) plan and showed successful function and failover in DR exercises and outages.
6. Experience in capacity planning and tweaking performance for storage and backup environments.
7. Handled replication of DR data to make sure that data is recovered, in case of any glitches.

Experience

7-10 Years

Level

Senior

Education

BSc CS

Description :

1. Upgraded, implemented, and monitored policies, and procedures to ensure steady storage provisioning, protection of data, and adherence to compliance.
2. Properly mapped the storage for the Enterprise and Closed-Circuit Television (CCTV) networks and coordinated migrations with the business units and stakeholders of the applications implemented on both networks.
3. Configured all new storage into SolarWinds for proper reporting and life cycle management.
4. Produced a Visio for application mapping and sign-off by the application support personnel and stakeholders.
5. Managed SCCM software delivery, including various methods such as running advertised programs, machine-targeted, user-targeted, Application Library, and Software Center.
6. Managed the SCCM tool setback end to keep the system running and healthy, including changes to the core components and settings, backups, restores, software delivery, client health, reporting boundaries, and bandwidth settings.
7. Participated as a team member and fostered teamwork by inter-group coordination within the modules of the project.

Experience

0-2 Years

Level

Fresher

Education

BIT

Description :

1. Acted as the trusted advisor to the customer's executive team and worked collaboratively across customer key stakeholder organizations such as line of business leaders and IT decision-makers. 
2. Worked independently or as a team lead consulting with others as an SME and led multi-functional teams at the program management level and coordinated activities across multiple projects. 
3. Participated as an SME in developing internal training content and delivery.
4. Developed knowledge and expertise in at least a single technology or application solution within a practice required to know the products, integration capabilities, and related environments.
5. Prepared technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan. 
6. Maintained awareness of existing or potential customer software/hardware situations. Proactively alerts the Program/Project Manager and sales team of potential problems.
7. Adapted to changing priorities, handling urgent situations in a fast-paced environment and understanding TCP/IP networking for LAN and WAN.

Experience

2-5 Years

Level

Junior

Education

BIT

Description :

1. Implemented the technical solution and supervised of these activities when outsourced.
2. Realized required corrections, execution of the required changes into production, and early life support of the projects related to the specific technologies.
3. Contributed to the Incident and Service Request management processes, as a level 3 expert.
4. Managed the Problem, Event, Asset, Capacity, and Availability operational processes related to the specific technologies and contribution to these processes when outsourced.
5. Contributed to the "Shift Left" approach, by proposing and implementing automation, simplification, and Knowledge articles improvement.
6. Produced enterprise-level designs for OS Management for global initiatives, following those through to implementation via collaboration with related projects and support teams.
7. Created and Managed Patch Testing and Patch Deployment to all workstations and servers, periodically expertise in Software Distribution and troubleshooting deployment failures.

Experience

5-7 Years

Level

Executive

Education

BIT

Description :

1. Identified opportunities to innovate, extend, and enhance service delivery whenever.
2. Worked closely with partners and internal teams to ensure that platforms met security, SLA, and performance requirements.
3. Able to establish new standards for quality, performance, or productivity.
4. Reported with PowerBI on Evergreen management. 
5. Served as an escalation point for application support and troubleshooting, providing guidance and direction in the resolution of escalated issues and/or complex production, application, or system problems.
6. Created and maintained system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
7. Improved existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.

Experience

7-10 Years

Level

Consultant

Education

BCS

Description :

1. Utilized Microsoft SCCM to provide user workstation baseline configuration and administration of operating systems.
2. Identified, analyzed, and resolved system problems with both short-term workarounds and long-term solutions.
3. Wrote PowerShell scripts to automate systems administration tasks.
4. Provided guidance and leadership to less-experienced systems engineers.
5. Utilized SCCM to provide security updates, vulnerability patches, hotfixes, and other updates to user workstations and servers.
6. Developed and maintained baseline images for servers and laptops to add the latest security updates, software versions, hotfixes, and patches.
7. Executed service requests, tasks, maintenance, and deployment activities requiring that basic to advanced level of technical competency.

Experience

10+ Years

Level

Management

Education

BSc CS

Description :

1. Provided technical support service in reporting, analyzing, fixing, and resolving software and application distribution, deployment, and installation issues, as well as providing root causes.
2. Kept up the knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
3. Understood SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.
4. Created and maintained process documentation and use of PowerShell and batch scripting.
5. Managed desktop and server assets and tested workstation and server patches before pushing them out to production endpoints and servers.
6. Maintained all desktop and server patching to the latest recommended versions.
7. Coordinated with various remote sites to update/patch their servers, and built and deployed new software packages as needed.

Experience

5-7 Years

Level

Freelancer

Education

BSc CS

Description :

1. Assisted in the preparation of the IT infrastructure yearly budget as it relates to Microsoft licensing.
2. Provided reliable, effective, and efficient client-side computing environments across all locations.
3. Provided Tier 3 technical support to the Desktop and Client Services Technicians and closely collaborated with Service Desk and Infrastructure teams.
4. Led administration of assigned support systems within the delivery portfolio such as SCCM, Intune, HPMD, Imprivata, and PDQ.
5. Led patch and vulnerability activities to ensure a healthy, secure, and stable infrastructure.
6. Assisted in the development of baseline KPIs and performed capacity and performance reporting ensuring compliance.
7. Monitored and assigned systems and proactively implemented changes to reduce risk and minimize unplanned outages or performance issues.

Experience

7-10 Years

Level

Management

Education

BSc CS