A Scheduling Analyst handles the development and maintenance of scheduling information. Working closely with the scheduling administrator, the following job duties mentioned on the Scheduling Analyst Resume are carried out – measuring performance, monitoring the effectiveness, maintaining changes, producing reports, creating and maintaining monthly performance reports; monitoring effectiveness and efficiency of the scheduling staff in aligning company-wide processes and procedures, and participating in scheduled application maintenance and release management.
Summary of skills that can highlight a resume is –extensive knowledge of schedule planning software, the ability to work independently and meet deadlines, familiarity with SSIM protocols, and a solid knowledge of airline experience in flight schedules, aircraft routing, and flight dispatching. Formal education includes a degree in management or IT along with work experience working with workforce management technologies.
Headline : Seeking a Scheduling Analyst position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Cerner application knowledge, MS Office, Outlook, Medical Terminology, C#, Visual Basic, SQL,.
Description :
Created and generated the OPS003 Monthly report which is posted at the end of the month for history and scheduled data and post to the Website for Management.
Created procedures and documents for training.
Trained on new software tool for SSS automation (Scheduling Service subsystem).
Processed Launch Contingency plan and conflicts logs for launches (JNO/GRAIL A/B/LADEE/MVN/MARS) and provided documentation.
Interfaced with project representatives for scheduling of all projects related to DSN Scheduling requirements (Deep Space Network).
Interfaced with the Network Operations project Engineers (NOPE) for the scheduling of all DSN required, project related activities.
Provided schedule input and/or changes to the project schedulers after implementing the latest updates (process schedules).
Experience
5-7 Years
Level
Executive
Education
Business Administration
Scheduling Analyst Resume
Headline : Strong client service, time management, initiative, and interpersonal skills. Remarkable attention- to-detail skills with unique ability to determine, analyze problems, and implement corrective actions. Promote positive work environment and contribute as a cooperative team player. Proficient with MS Office, Windows, Email, and medical terminology.
Skills : Inventory Management, Manufacturing, Logistics, Analysis, Assembly, Unix, MRP, MRP, Scheduling, Leadership, Lean Manufacturing, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access.
Description :
Produced daily production plans per our customer demand that would roll up to become monthly revenue plans.
Had to ensure that our monthly revenue plans aligned with our yearly business plans.
Responsible for all of our engine assembly value streams supplier delivery performance.
Worked with our customers to prioritize Back-orders and past due customer schedules.
Able to reduce customer back-orders and maintain higher than goal 92% customer service while maintaining better than goal which was less than 100k past due customer schedules.
Advanced in Microsoft Word.
Provided a contingency for launch support for the Nopes.
Experience
5-7 Years
Level
Executive
Education
Business Management
Scheduling Analyst Resume
Objective : Extensive experience in business and planning analysis, scheduling, proposals, forecasting, contracts, and pricing. Expertise in managing cost and schedule of multifaceted programs from proposal through engineering development to production phases: development of work breakdown structure and appropriate budgets, forecasting cost, developing cost schedules, preparing and presenting status reviews, interface with the customer as necessary, and to present impacts and opportunities for program management on weekly basis.
Assigned to the Fleet Readiness Directive (FRD) coordinating A-135 POAM's in support of the Installation Execution organization.
Duties at the client site include supporting meetings as well as schedule coordination, creating high-level schedules across all classes of ships, as well as maintaining a reference library for the Installation Execution organization with the various POAM's.
Supported the GPS-based Positioning, Navigation, and Timing Service (GPNTS).
Assessed the customer schedule (Raytheon) for critical path and near the critical path.
Worked with the customer in the review of the Schedule Risk Assessment (SRA) as well as the schedule risks that have been identified and how it relates to the Integrated Master Schedule (IMS).
Supported the GPS SE&I Scheduling function with schedule analysis that includes Critical Path as well as Giver/Receivers overview.
Maintained briefing charts and metrics in support of Program Management presentations.
Experience
2-5 Years
Level
Executive
Education
Master Of Arts
Scheduling Analyst Resume
Headline : Capable of coordinating and directing a large number of personnel. Excellent verbal and written communication skills. Strong mathematical aptitude in addition to proficient knowledge of PC software. Windows, Word, Excel, Access, Opstats, CCMIS, TCS, Spectrum, Blue Pumpkin, and LPS Corelogic and Citrix Synopsis of Accomplishments Designated RESPA Expert Team Lead SME (Subject Matter Expert for RESPA) Experienced with refinances, HELOC, debt consolidations, FHA streamlines, and structured settlements.
Skills : Planning Skills, Administrative Skills.
Description :
Provided operational support of real-time incoming calls for Florida and Virginia through CentreVu supervisor.
Efficiently managed multiple market queues to meet service level agreements through Blue Pumpkin.
Prepared daily/weekly/monthly forecasts for all call centers.
Served as liaison for Human Resources for hiring requirements.
Recognized changes in call volume and call handling trends - made recommendations to upper management in forecast/staffing when necessary.
Worked closely with supervisors to assign staff to phone queues and make daily adjustments to meet departmental standards.
Prepared daily/weekly reports of phone stats for all call centers.
Experience
5-7 Years
Level
Executive
Education
Master Of Business Administration
Scheduling Analyst Resume
Objective : To obtain a Scheduling Analyst position that will enable me to utilize my strong organizational skills, educational background, and ability to work well with all people.
Skills : Business Analysis, System Administration, Systems Integration, Systems Analysis, Customer Service, Sales.
Description :
Created forecast to unforeseen events.
Analyzed trends and create reports that will be used for capacity planning.
Implemented schedule augmentation report distributed daily to internal management and upper management in the San Francisco Financial District.
Produced weekly attrition reports and FTE shrinkage.
Mainly liaisoned between Sacramento Center and internal management, Shoreview Center, and San Francisco upper management.
Administered Centramax software as needed.
Completed data entry for staff performance and company standards.
Experience
2-5 Years
Level
Executive
Education
Masters Of Business Administration
Scheduling Analyst Resume
Objective : Obtain a Scheduling Analyst position that will utilize my analytical and management experience to enhance efficient operations and procedures.
Skills : Natural Gas Scheduler, Accounts Receivable, Administrative Assistant, Principles Of Accounting, Intermediate Accounting, College-Level Math Courses, Multiple Pipeline Software Packages.
Description :
Scheduled mass training for site employees.
Processed daily time off requests and schedule changes.
Designed and administered statistical data reports.
Monitored employee accountability for 500+ employees.
Observed incoming calls, patterns, service levels, and representative conformance.
Promoted to a new cross-functional role with increased responsibility overseeing the Scheduling Department which helped increase production efficiency rates through concise and expeditious scheduling turnaround.
Experience
2-5 Years
Level
Executive
Education
A.A.S. In Administration Of Justice
Scheduling Analyst Resume
Objective : Dynamic and experienced Scheduling Analyst with more than 15 years of experience in project leadership, project management, and sales with technical expertise in data conversion, data validation, requirements analysis, general system design, detailed system design, and implementing operational processes and procedures and CMMI/ISO compliance.
Skills : Project Management, Scheduling.
Description :
Responsible for accurately forecasting contact volume & AHT for all business units within the 2 client contact centers for Limited Brands.
Responsible for utilizing workforce management resources to schedule to optimum Service Levels and/or ASA's on a weekly, daily, and 1/2 hr interval basis.
Scheduled team is responsible for utilizing Pipkins software to its maximum benefit; my role is to test scenarios, test new product features, communicate needs/successes with Pipkins support, and find innovative solutions to long-standing issues (such as demand vs. non-demand environments as well as multi-skilled environments).
Responsible for creating & updating staffing analysis files for distribution to the Site leaders.
Responsible for planning forecasts, ideal staffing, time-off opportunities, and hiring plans 2-6 months out.
Scheduled all inbound call agents' work schedules, usually around 200 agents.
Approve/disapprove time off based on call center metrics.
Experience
2-5 Years
Level
Executive
Education
Master's In Business
Scheduling Analyst Resume
Objective : As a Scheduling Analyst, Responsible for Demonstrating methodology and knowledge of reports necessary to answer specific questions and improve access, and also Reviewing and analyzing reports.
Skills : Customer Service, Cash Handling.
Description :
Obtained and entered payment for all service requests into SAP.
Resolved customer conflicts by finding solutions and expediting corrective actions to ensure resolution.
Ensured all technicians are up to date with customer safety requirements.
Managed 15 technicians by scheduling and organizing daily activities to ensure 100 percent productivity.
Analyzed and planned work schedules to minimize travel time and increase productivity and efficiency in the field.
Made changes to schedules based upon customer demands and priority.
Forecasted call volumes and reports.
Experience
2-5 Years
Level
Executive
Education
MS
Scheduling Analyst Resume
Summary : Highly qualified Scheduling Analyst with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Access, Sap, As400, Accounts Payable, Billing, Customer Service, Computer, General Office, Internet, Kronos, Lotus Notes.
Description :
Implemented process improvements and process standardizations to scheduling methods that made lasting and repeatable improvements.
Spearheaded improvement projects which redesigned existing computer systems by coordinating between production needs and company goals to create a solution that best met the needs of all.
Created and maintained a program-level schedule that encompassed major functions and key program events of the GPS Program.
Worked with multiple IPT's to maintain data integrity as well as relevance.
Checked the schedules as they are being generated to make sure they are correct using DSN, project, TDA, guidelines, and constraints.
Scheduled breaks, lunches, meetings, and time off while maintaining coverage for inbound calls.
Wrote and created EWS rules.
Experience
7-10 Years
Level
Management
Education
Certificate Of Completion
Scheduling Analyst Resume
Objective : As a Scheduling Analyst With 2 years of experience in working with Information Systems to design and create new SCHED reports to accommodate end-users needs. Performing pre-testing of reports, updating related SCHED documents when necessary.
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