A Scheduling Representative is often considered as the first point of contact for patients when they visit the site or facility. Primary responsibilities seen on the Scheduling Representative Resume include the following – taking responsibility for greeting patients and working with them in person; checking patients in and out, answering phone calls; making outbound calls; gathering information from patients, scheduling appointments, checking outpatients, and printing after-visit summaries, handling cancellation and postponement of appointments; and coordinating appointments for patients in other clinics.
The nature of the job demands the following skills – strong coordination skills, prior work experience, telephone etiquette; the ability to operate a computer, knowledge of medical terminologies, multiple task handling skills; the ability to think and act independently; and professional mannerism. A degree in the field of healthcare is commonplace among job applicants.
Summary : Looking for receptionist/secretarial work, as well as work in the customer service field. Have over two years of experience in the former, and ten years of experience in the latter.
Skills : Customer Service, Call Center, Typing, Answering Busy Phone, Data Entry, Lab Assisting.
Description :
Answers incoming calls from patients, providers, etc.
in a courteous, accurate, and timely manner.
Schedules incoming scheduling requests.
Accurately routes calls and provides accurate information to callers.
Schedules incoming referral requests and orders received via fax, mail, or printer.
Completes minimum acceptable scheduling encounters per day.
Order/referral entry.
Changes status of all scheduled orders in EPIC/Hyperspace system prior to the end of shift.
Accurately completes all required fields within the EPIC scheduling for every patient, maintaining an acceptable accuracy rate.
Experience
10+ Years
Level
Senior
Education
Associate In Medical Assisting
Scheduling Representative Resume
Summary : A motivated and dedicated worker. Seeking a position that will offer long-term possibilities. Interested in a career, not just a job.
Skills : Microsoft Excel, Word, And PowerPoint.
Description :
Provides daily support/mentoring/training to new hires as well as existing Patient Access staff.
Provides assistance in managing escalated issues as needed.
Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices, and in-house departments.
Perform required pre-certification, credit referral, or deposit collection.
Enters data in computer and thoroughly documents any incomplete admissions/registrations in the manner prescribed.
Utilize all technology appropriately and in accordance with regulations, compliance, and performance standards.
Notify patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
Notifies patients of co-payments, deductibles or deposits needed and collects the liability, when applicable, documenting all information in the computer system.
Maintains positive customer service at all times, referring unresolved issues to the appropriate supervisor.
Experience
7-10 Years
Level
Management
Education
BS In Criminal Justice
Scheduling Representative Resume
Summary : Dedicated and quick learner with 20 years of experience in the healthcare environment. Seeking a position with an organization that will allow expanding knowledge in all areas of healthcare.
Schedule high volume of patient's procedure to ensure efficient and accurate processing of information.
Communicate with various doctor offices about surgeons' block time, procedure, etc.
Works closely with OR staff to avoid equipment conflicts.
Accurately uses procedure codes to ensure proper billing.
Works with PAT nurses, for anesthesia visits for patients.
Set priorities and organizes work.
Go out to the surgeon's office to train all new material pertaining to scheduling.
Schedule for nine OR rooms Cross-trains in other areas.
Build block time for each individual surgeon, making sure the block grid is updated as needed.
Experience
10+ Years
Level
Senior
Education
Medical Assistant
Scheduling Representative Resume
Objective : Scheduling Representative is responsible for scheduling appointments and patients for medical, dental, and veterinary practices. Responsible for scheduling appointments, making follow-up calls, and answering patient inquiries.
Skills : Customer Service, Mathematics, Communication, Written Communication, Computer Literate.
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Effectively directed inbound calls to improve call flow, and resolved customer product complaints empathetically and professionally, and in a timely manner.
Demonstrated mastery of customer service call script within specified timeframes.
Accurately documented, researched, and resolved customer service issues.
Addressed customer service inquiries in a timely and accurate fashion.
Trained staff on how to improve customer interactions.
Experience
2-5 Years
Level
Junior
Education
BS In Family & Consumer Science
Scheduling Representative Resume
Summary : Seeking employment that allows me to grow professionally, while being able to utilize skills for the betterment of the organization, with the best use of dedication, determination, resourcefulness, and experience.
Coordinated schedules for Configuration Analysis and Trainer Implementation Consultants.
Coordinated schedules for Programming Engineers and Quality Control Engineers.
Coordinated schedules for Technical Engineers.
Scheduled Work Order processes.
Provided Customer Support - processing client emails, voicemails, and following up on client issues.
Dispatched Client Emergency Line Escalations.
Developed and Implemented Process Improvements.
Experience
7-10 Years
Level
Management
Education
BBA In Business Administration
Scheduling Representative Resume
Summary : Seeking an opportunity in the human resources field allowing to use current talents and education related to the profession. A hardworking and dependable professional with exceptional customer service and organizational skills who thrives on challenges believes in teamwork and works well in all business environments.
Skills : Data Entry, Customer Service, Microsoft Word, Powerpoint, MS Excel, Bilingual, Team Player, Sales, Receptionist, Retail, Filing, Facebook, General Office, Outlook, Publisher.
Description :
Manage a high volume of calls, enter data, and schedule appointments for family planning services.
Maintain client confidentiality; communicate effectively and efficiently with patients.
Verify patient insurance.
Screen patients for financial assistance.
Provide options for education on reproductive and sexual health issues including; family planning methods and prevention of sexually transmitted infections.
Provide information about all services offered by Comprehensive Health.
Refer callers to outside sources for services Comprehensive does not offer.
Other projects as assigned.
Experience
7-10 Years
Level
Management
Education
B.A In Psychology
Scheduling Representative Resume
Objective : A highly motivated, energetic individual seeking a Medical position where skills will be challenged and achievements acknowledged.
Skills : Microsoft Word, Excel, Outlook, Filing, Inbound/Outbound Calls, Customer Service.
Description :
Scheduled patients for various types of imaging procedures as instructed.
Obtained authorizations from Primary and Secondary insurance companies when needed.
Answered and directed incoming calls accordingly.
Scheduled patient appointments from orders through shared fax lines and incoming phone calls.
Verified insurance benefits and related same to patients as requested.
Scanned patient demographics and/or orders daily into the reporting system.
Notified physicians of all appointments that were canceled through EMR.
Performed other various office tasks as instructed.
Experience
0-2 Years
Level
Entry Level
Education
Medical Terminology
Scheduling Representative Resume
Headline : Scheduling Representative is responsible for all aspects of the scheduling process for the entire hospital. This includes meeting with physicians, nurses, and other staff to understand their scheduling needs, determining appropriate coverage and resource allocations, and coordinating with staff to develop a plan for meeting those needs.
Provided exceptional customer service by serving as the frontline ambassador of service between the patient and the Medical Center.
Helped develop a Process Improvement team for our frontlines staff.
Assisted patients in registering/scheduling appointments.
Received and collect payments at the time of service.
Setup and verify insurance coverage via NaviNet and Forward Health.
Responsible for CedAr purchasing and ordering.
Collaborated with team members to create a positive work environment.
Responsible for Clienttell follow-up with patients.
Experience
5-7 Years
Level
Executive
Education
BS In Psychology
Scheduling Representative Resume
Objective : An exceptionally responsible and organized person looking to utilize skills, knowledge, and professional attitude to enrich a company that is committed to providing outstanding service to its clientele. The desired position would afford the potential for personal growth.
Responsible for scheduling appointments with all Aspen Dental offices nationwide for potential new patients.
Required to have exceptional Customer Service and Sales skills.
Responsible for training new employees for this position.
Required to ensure new employees possess the necessary skills and attitude to perform the job proficiently.
Responsible for assisting fellow Representatives with providing potential clientele acceptable appointment times when extenuating circumstances are involved.
Responsible for processing new client insurance information.
Required to work both individually and as a team to provide the best possible service for potential new clientele.
Experience
2-5 Years
Level
Junior
Education
BA In Criminal Justice
Scheduling Representative Resume
Objective : Intend to pursue a career in a field that allows making use of leadership talents and personal experiences to empower others. Self-motivated with exceptional communication and computer capabilities.
Skills : Epic, Microsoft Suite: PowerPoint, Excel, Word, Access, Six Sigma Yellow Belt.
Description :
Oversaw the daily administrative affairs of the cancer center; it includes managing physicians' multiple calendars, organizing in-house and on-call schedules and patient appointments.
Check and verify each patient's insurance coverage for eligibility, while counseling patients on their insurance benefits, payments and out of pocket costs.
Help improve the organizational effectiveness and clinic efficiency by adopting best practices and procedures and taking corrective actions, as required.
Handle incoming and outgoing calls, and courteously answer and address queries.
Maintain all office and patient records; manage billing and follow-up for timely payments.
Order office supplies and manage inventory; maintain accurate inventory levels and save costs.
Uphold robust business empathy with patients and suppliers to develop a secure network, it fortifies repeat and referral business and maximizes patient satisfaction and loyalty.
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