A Secret Shopper is a paid consumer who is hired to shop in stores and collect data. These shoppers are undercover customers who are sent to shops to observe, interact, and report, on other customers and store employees. Typical work activities are listed on the Secret Shopper Resume as – traveling to assigned store locations, interacting with employees over the phone and in-person to gauge customer service, inspecting the store’s environment to detect possible concerns and areas for improvement, purchasing random and specific items to assess product quality, completing and submitting a written report detailing the shopping experience after each store visit, and storing copies of completed assignments.
The most common requirements include the following – own, reliable transport, excellent verbal and written communication skills, outstanding memorization abilities, attention to detail, and the ability to conduct duties impartially and discreetly. A high school diploma or GED is often listed on resumes.
Headline : Secret Shopper is Interesting in process server. I have excellent customer service skills and I am very professional. I am prompt, dependable and reliable. Serving as the first point of contact and manager on duty for the team whenever General Manager and Assistant General Manager are off. Assisting in the recruitment, on-boarding, training, and personal and professional development of our part-time team members with a direct focus on our Facilities Technician.
Skills : Quickbooks, 10 Key, Excel, Word, Peachtree, Salesforce, Outlook, Creative Solutions Accounting, Accounting, Outlook, Buildsoft, Internet, Self-starter, 45 WPM, Fast Learner, Business Owner, Great Customer Service, Quicken.
Description :
Evaluated, observed and completed a provided scenario for a company.
Payed close attention to detail and not give away that I was a doing a secret shop.
Filled out reports, scanned receipts brochures, data and sent it to companies.
Presented Bought cars, transport, fix them up and resell.
Listed cars on social media and craigslist.
Kept financial records, Work with the customers by taking calls, texting, email , financing options and final sale.
Worked from a remote desktop at home.
Experience
5-7 Years
Level
Junior
Education
GED
Secret Shopper Resume
Summary : To obtain a Secret Shopper professional position and become a valued asset with your company by utilizing my educational and professional experiences. Creating and executing ideas to surprise and delight guests; aiming to make every interaction personal, meaningful, and memorable. Analyzing guest feedback and create a plan to resolve glitches.
Skills : Life Insurance, Microsoft Office, Translation, Advisory, Financial analysis.
Description :
Picked up all work materials from main office and check-in online before each route.
Navigated to each destination listed on routes in order and in a timely fashion.
Made sure cashier uses proper protocol for the purchase of tobacco and/or alcohol.
Took continuous incoming calls from customers.
Described and recorded each cashier/bartender and state whether they passed or failed.
Recorded times of each start/stop point to each destination.
Checked-out at the end of routes and record times on both employer and third-party employee websites.
Experience
10+ Years
Level
Senior
Education
Associate In Business Administration
Secret Shopper Resume
Summary : A Secret Shopper professional with a knack for exceptional customer service and patron affairs has allowed for a well experienced customer service associate and personal aide. An accomplished computer, data entry and filing professional. Over five years of experience in human relations with diverse sociology. Proficient and comfortable performing routine task without supervision and with extreme accuracy.
Skills : UPS Worldship Program, Interactive Mail Machine, On-line Fax Handling, Quick Learner Of Computer Programs.
Description :
Travelled to Retail establishments and pose as a shopper to evaluate the store personnel.
Performed secret shops at car dealerships via phone, web, and in person at the dealership to evaluate the sales personnel at the dealership and the dealership in general.
Completed on-line evaluations for each secret shop performed Accomplishments Performed shops and phone call assignments.
Used Customer service skills used.
Acted as serious shopper for my shops without letting on they are being evaluated.
Implemented activities in support of programs, including, but not limited to, completion of work plan activities, development of program resources and communication and presentation materials, and contributing to drafting of workplans, budgets and reporting.
Supported and leads the training, technical assistance, and relationship management of community-based organizations in the program including creating a feedback loop to troubleshoot issues.
Experience
7-10 Years
Level
Management
Education
AS In Psychology
Secret Shopper Resume
Summary : Secret Shopper is Ensuring every cabin is perfectly staged for every guest including cleaning and staging the interior of the cabin (bathroom, kitchen, dining, and bed area), cleaning and staging the exterior of the cabin (picnic table and fire pit area), doing laundry, and placing welcome items/provisions. Performing inspections on cleaned cabins to ensure the highest standards of cleanliness are being met for our guests.
Skills : Shopping, Cleanning.
Description :
Picked up, prepared, distributed, and tracked program incentives to CBOs (Community Based Organizations) in coordination with the Project Manager.
Assisted with data collection and triages questions to the appropriate team members.
Communicated issues and feedback between CBOs and the project team.
Contributed to progress reports, narrative summaries, and other required documentation for funder reports, as appropriate.
Facilitated retail site visits, including and not limited to secret shopper visits and other incentive trouble shooting.
Experienced working on federally funded programs.
Familied with Los Angeles.
Experience
7-10 Years
Level
Management
Education
AS In Psychology
Secret Shopper Resume
Summary : Secret Shopper is Conducting public Arena tours as needed, Providing excellent customer service by monitoring the guest ticketing system to ensure tickets are answered in a timely manner, including during nights and weekends. Ensuring cabin maintenance repairs and glitches are handled immediately, whether by dispatching a Facilities Technician, contractor, or self-performing.
Skills : Technician, Cabin Maintenance.
Description :
Trained and facilitation skills, including virtual (e.g.: using Zoom) and in-person training.
Know ledged of and respect for diverse cultures and appreciation of a variety of life experiences.
Troubleshoot and find solutions to problems.
Handled multiple tasks, prioritize tasks, meet deadlines, and use own judgement to interpret and carry out assigned activities.
Worked independently in a remote work environment, with effective communication skills and ability to self-manage work tasks.
Accessed to the internet and ability to use PC computers and Microsoft 365 applications (e.g.: Office, Outlook, SharePoint, Teams, Project) and Zoom.
Familied with health equity focused community-based organizations in Los Angeles County.
Experience
7-10 Years
Level
Management
Education
MA
Secret Shopper Resume
Headline : Secret Shopper is Maintaining the Public and Private Tour Schedules and Tour Guide Schedule. Answering tour-related inquires. Managing Tour Guides. Coordinating with other departments to ensure scheduled tours are completed in relation to building needs. Amplifying tour marketing and promotion initiatives. Coordinating and completing all aspects of the group tour including internal date approval, invoices, tracking, and processing of all monies.
Skills : Tracking, Planning.
Description :
Involved drafting personal talking points and presentations in Spanish.
Upheld all Enchantment Resort guest service standards and practices at all times.
Accurately charged of merchandise in the point of sale system.
Accurately handled cash procedures, following all cash handling policies.
Effectively operated computer cash register and POS systems.
Know ledged of and ability to sell merchandise.
Upsold and crossed sell retail merchandise and resort offerings.
Experience
5-7 Years
Level
Executive
Education
GED
Secret Shopper Resume
Objective : Secret Shopper is coordinating with the secret shopping service to provide detailed evaluations for all major arena events. Ensuring that the secret shopping service responds in a timely manner. Reviewing invoices and costs associated with the program. Maintaining records of shop statistics and generate shopping reports for review by arena management. Administering rewards and recognition for successful evaluations.
Skills : Planning, Administrative Skills.
Description :
Maintained highest levels of customer service, guest satisfaction ratings, and scores on secret shopper reports.
Maintained overall cleanliness of the Retail Shops.
Assisted co-workers and perform all Retail Shops duties.
Provided excellent customer service by monitoring the guest ticketing system to ensure tickets are answered in a timely manner, including during nights and weekends.
Ensured every cabin is perfectly staged for every guest including cleaning and staging the interior of the cabin (bathroom, kitchen, dining, and bed area), cleaning and staging the exterior of the cabin (picnic table and fire pit area), doing laundry, and placing welcome items/provisions.
Performed inspections on cleaned cabins to ensure the highest standards of cleanliness are being met for our guests.
Created and executed ideas to surprise and delight guests; aim to make every interaction personal, meaningful, and memorable.
Experience
2-5 Years
Level
Executive
Education
GED
Secret Shopper Resume
Objective : Secret Shopper is Assisting the Experience management team in the administration of the employee of the month and year programs. Ensuring clear, concise, and helpful messaging to advise Guests of the arenas lost & found policies and procedures. Managing the item tracking software. Coordinating with Guests who have reported lost items. Arranging for the return of lost items via mail or in-person.
Skills : Mail Assistant, Management Skills.
Description :
Proactively anticipated guest issues, analyze guest feedback and create a plan to resolve glitches.
Developed and retain a team of full-time and part-time employees; drove onboarding, training, and personal and professional development.
Interfaced with other teams and departments; effectively communicate the needs of your team and operation.
Drove daily initiatives like preventative maintenance, staging assignments, glitch resolutions, and outpost improvement projects.
Inspired your team by promoting our vision, mission, and values in a way that ties into their daily tasks.
Ensured all team members are adhering to standard operating procedures and Getaway values.
Tested new ideas, measure the results and embrace honest feedback in the spirit of always improving day-to-day operations.
Experience
2-5 Years
Level
Executive
Education
GED
Secret Shopper Resume
Objective : Secret Shopper is Planning and completing public recognition opportunities for hard-working event team members. Managing inventory of all assets related to the program: rewards currency, feedback cards, prizes, and other items that incentivize excellent service. Maintenance of Employee Prize Room. Tracking the feedback received by managers/supervisors to ensure timely recognition of team members for exceptional work.
Skills : Time Management, Maintenance Skills.
Description :
Maintained par stock of supplies including cleaning items, linens, uniforms, furniture, fixtures, and equipment.
Created the weekly labor schedule while adhering to specific labor guidelines.
Coordinated the cabin Preventative Maintenance schedule and ensure cabins are maintained on a monthly basis.
Managed labor, operating supply, and maintenance budgets on a monthly basis to track progress toward goals.
Identified capital expenditure projects on a quarterly basis; sought out contractor bids and manage the work and budgets.
Owned KPI results; operated with less than 1% of bookings with a cleanliness issue, achieve a minimum of a -90% score on a secret shopper report, and maintain a competitive NPS score.
Adhered to Getaway’s safety policies at all times to maintain a safe work environment.
Experience
2-5 Years
Level
Executive
Education
MS
Secret Shopper Resume
Objective : Secret Shopper is Assisting with facets of the departments training programs (including document production, setup, and check-in). Acting as backup department representative to Guest Experience Manager on Duty for large-scale events (Bucks basketball, Marquette Mens Basketball, Concerts, Family Shows, other major events). Setting up of VIP Trophy Room for Bucks games. Assisting in ensuring a seamless and memorable experience for our VIP clientele attending all events at Fiserv Forum. Providing support to part-time Guest Experience team members assigned to small, private events.
Skills : Planning, Client Assistant.
Description :
Interacted productively and cordially with co-workers.
Understood and followed posted work rules and procedures.
Received constructive criticism in a professional manner.
Performed all work-related tasks as assigned by your supervisor.
Effectively communicated with part-time Guest Experience Team Members to support department and organizational standards and expectations, goals and objectives, and policies and procedures
Motivated a large, diverse workforce by creating a positive working environment and culture where employees of all backgrounds are stimulated and inspired to do exceptional work.
Worked closely with part-time Guest Experience Supervisors to support their leadership and scale up the effectiveness of building management.
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