Seller Support Associate Resume
Objective : As a Seller Support Associate, responsible for Creating and updating complex financial models in Excel to be used for underwriting, investment analysis, and scenario analysis. Maintaining and editing pro forma models for current development projects.
Skills : Inventory Control, Customer Service, Microsoft Office, Microsoft Word, Quality Management, Supply Chain Management.
Description :
- Acted as the primary interface between Amazon and 3rd party sellers, providing email support governed by internal service level agreements and responsible for providing timely and accurate operational support.
- Demonstrated excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Developed proposal for a Transparent Brewery facility in Charlotte- NC including market analysis, supplier and raw material sourcing, location analysis and marketing strategies.
- Worked on quality improvement process project regarding Mishandled baggage in US airline industry.
- Carried out analysis using various quality improvement techniques and tools and suggested improvements.
- Conducted product sales forecasting for Bearing Manufacturing Industrial Group USA by analyzing past 3 years data, identifying trend patterns, selecting appropriate models and techniques and forecasting future demand.
- Conducted a typical real life decision and risk analysis for USPS LLV Fleet replacement by successfully implementing decision analysis tools like AHP, influence diagrams, decisions trees etc.
Experience
2-5 Years
Level
Executive
Education
MS In Engineering Management
Seller Support Associate Resume
Summary : Motivated Seller Support Associate with over 16 years retail experience in a fast-paced, team-based environment. Sales professional is adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Attentive Customer Service Representative with 0ver 16 years achieving customer service satisfaction and customer retention goals.
Skills : Microsoft Applications, Customer Service.
Description :
- Demonstrated effective, clear and professional written and oral communication.
- Provided prompt and efficient serv ice to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
- Built Platform and business knowledge to better serve sellers Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrated excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Contributed to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively sought solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Experience
10+ Years
Level
Senior
Education
GED
Seller Support Associate Resume
Objective : To obtain a secure Seller Support Associate position with a growing company that gives me the ability and desire to learn and continually grow; As well as provide excellent customer service that exceeds all client and company expectations fluidly and effectively in English and Spanish.
Skills : Microsoft Word, Customer Service, Manufacturing, Manufacturing, Housekeeping, Computer, Assembler, Warehouse, Retail, Cashiering, Merchandising.
Description :
- Liaised with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
- Demonstrated amazing patience and understanding.
- IIdentified the root cause analysis of bottle bursts at bottle manufacturing plant and Lean supply networks project - Implementation of lean supply chain for the manufacturing operations at RCM industries using supply chain methodologies like DMAIC, QFD, FMEA, Kano model etc.
- Conducted Seller/Vendor interaction audits with associates and provides technical and process coaching to improve performance
- Provided direction and coaching in relation to schedule adherence, AUX coding, and lobby management
- Demonstrated excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
- Liaised with other departments such as Customer Service, Business teams, CPM, CIM, ESR, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions
Experience
2-5 Years
Level
Junior
Education
Associate's In Business Management
Seller Support Associate Resume
Objective : Developing cash flow projections, project budgets, and reporting for Lendlease development projects, Assisting the greater West Coast Development team with entitlements, project management, asset management, ad-hoc analysis, contract support, leasing, marketing, etc.
Skills : Enthusiasm and strong self-motivation.
Description :
- Served Sellers in a positive way, receiving a best PRR award.
- Gained exposure to work ethics & also understood work structure and culture of world's largest e-commerce player.
- Established own Restaurant in one of the most competitive market in Hyderabad, India.
- Performed DMAIC analysis and other six sigma tools for a toy making company and achieved benefits in terms of better operational efficiency, cost effectiveness & high quality.
- Reduced the number of defects, thereby meeting customer specifications & satisfaction.
- Applied lean techniques and created a VSM for a RF switch making company (Dow-key, CA), also performed RCA and optimized the process to a great extent.
- Conceptualized a way to help people save time & money and developed a mobile app where people can take appointments with a mechanic & give them ratings & reviews.
Experience
2-5 Years
Level
Executive
Education
Master's In Engineering Management
Seller Support Associate Resume
Headline : Leading market research efforts and liaise with the brokerage community, and also Presenting written and verbal findings for prospective acquisitions to acquisitions market leads and Executive GM. Participating in weekly Pursuits Meetings.
Skills : Communication, Web Development, Programming, Database design, Team-player, Detail-oriented, Hard worker, Problem-solving, Time Management.
Description :
- Assisted on a large project to remove over 2,000 units of hazmat inventory from our warehouses for multiple sellers, working with the warehouses, FC associates and external teams.
- Assisted and contacted external teams to resolve seller's issues.
- Familiarity with both CSC/Yuma and Paragon Case Management Systems.
- Followed-up with sellers via e-mail and phone.
- Worked with the Escalations team within Seller Support handling escalated cases.
- Corresponded with multiple individuals to expedite the resolution of cases.
- Maintained a high-level of metrics, many weeks with 100% PRR on case responses.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Arts
Seller Support Associate Resume
Headline : Seller Support Associate with 5 years of experience in Assisting the Acquisitions Managers by undertaking due diligence required for potential investments, including gathering market comps, zoning information, market/submarket research, and demographic and economic data for new development.
Skills : Microsoft Office, Customer Relation, Research, Multi-tasking, Creative writing, Social.
Description :
- Provided prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
- Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Seller Support Associate Resume
Objective : Preparing investment summaries and documentation for internal approvals and for use with equity partners and lending institutions, Assisting in the preparation of investment memos for regional and global investment committees.
Skills : Microsoft Office, Tri Lingual English, Japanese, Mandarin Chinese.
Description :
- Provided customer support through emails to third-party sellers on Amazon.
- Resolved their seller and customer facing concerns, and support on Amazon retail policies.
- Educated sellers on Amazon customer refunds, returns, and exchange policies.
- Worked with sellers in helping they identify their potential sales channel.
- Troubleshoot and resolved technical issues on Amazon detail pages.
- Provided Amazon detail page back up support to the sellers.
- Analyzed applications and business documentation (invoices, excel inventory files, order reports, etc).
Experience
2-5 Years
Level
Executive
Education
MBA
Seller Support Associate Resume
Headline : As a Seller Support Associate, responsible for Documenting issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines, Ensuring orders in the fulfillment flow are solved and returned to the flow for same-day shipment.
Skills : Advertising, Customer Service, Business Analysis, Online Marketing, Computer Hardware, Management, Excel.
Description :
- Demonstrated effective, clear and professional written and oral communication.
- Provided prompt and efficient service to customers.
- Built Platform and business knowledge to better serve customers.
- Maintained a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrated excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Liaised with other departments as required to resolve customer's issues and questions.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Seller Support Associate Resume
Objective : Gathering, analyzing, and presenting data and information from multiple sources and prepare detailed reports and sophisticated financial models using Argus and Excel for investment analysis and forecasting.
Skills : Supervising Skills, Customer Service.
Description :
- Liaised with other departments such as Customer Service, Merchant Investigations, or Payments as required to resolve Sellers issues and questions.
- Established and maintained a business relationship with new and existing sellers and marketplaces.
- Communicated externally through phone calls and emails, responding in a timely manner.
- Assisted sellers and marketplaces with the buying and selling of tickets.
- Monitored queues to ensure timely fulfillment of all sales and maintain the accuracy of tickets.
- Contributed to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
- Maintained, harvested, and aid internal and external relationships to achieve progress and advance objectives.
Experience
2-5 Years
Level
Executive
Education
MBA
Seller Support Associate Resume
Headline : Assisting with managing deal flow, external and internal deadlines, managing and training associates and analysts, and reviewing underwriting models and other quantitative analyses for accuracy, Conducting detailed real estate, corporate finance/credit, economic, and capital markets due diligence.
Skills : Manufacturing, Analyzing Skills.
Description :
- Researched detail page discrepancies and assist sellers with display corrections and direct additional questions to appropriate departments.
- Studied a manufacturing flow & developed a corrective action plan to improve Quality problems using Pareto concept & also performed trend analysis.
- Studied & analyzed many tools & strategies such as TTR to overcome the problem of unpredictable supply chain disruptions.
- Responds to Associate support requests (i.e. Seller Escalations, SIM's and Andon Cords) in real time providing education to Associates with the goal of achieving first contact resolution, as well as a remarkable, reproducible seller/vendor experience
- Identified Seller/Vendor and Associate success barriers, provides solutions, and drives change through business improvement initiatives.
- Driven opportunities for efficiency through daily floor observations
- Served as the first point of contact for all Seller/Vendor escalations
Experience
5-7 Years
Level
Junior
Education
Bachelors Of Business Administration
