Senior Account Manager Resume
Summary : Award-winning Senior Account Manager / Business Development Manager with 20+ years of experience in contributing extensive marketing, account management, and business development acumen to broad-based operations, production, and distribution roles. An exceptional leader and self-starter skilled at developing and implementing effective strategies to enhance sales performance and drive profitable growth. Consummate business and financial analyst, adept at identifying and targeting sales opportunities while leading team members to meet or exceed company quotas.
Skills : Computer, Negotiation, Customer Service, Collections, Portfolio Management, Financial Services, Interpersonal, Communication, Leadership,
Description :
- Increasing sales through national and independent dealer network and assist with dealer contracts.
- Training customer base on new products, run promotions, and uncover opportunities by monitoring consumer activity.
- Formulating solution to boost in-store sales through internal and external marketing at each new location.
- Establishing a strong business relationship with partners, and facilitate training for cashiers and clerks on business operations to secure a business deal and generate a sale.
- Capitalizing on industry expertise in developing business model, including business-to-business sales management.
- Working with all departments in the organization to make sure orders are processed correctly and in a timely manner.
- Serving as the voice of the company with all customer inquiries or complaints.
- Maintaining up-to-date industry, competitor and consultant knowledge to new products in the id industry.
- Responsible for communication through phone, email, and chat to grow my account base and generate new sales.
Experience
10+ Years
Level
Consultant
Education
Masters of Science
Senior Account Manager - Advertising Resume
Summary : Senior Account Manager with over 20+ years of experience managing client accounts. Strong customer service experience. Ability to quickly learn the needed skills and terminology to perform successfully in the workplace. Strong written and oral communication skills. Ability to effectively manage and prioritize multiple projects and assignments. Strong computer skills including, but not limited to, Microsoft Word, PowerPoint and Excel. Ability to work successfully on my own or effectively within a group setting.
Skills : Sales, Salesforce, Business Development, Project Management, Management, Customer Service, Relationship Management, Microsoft Office Suites
Description :
- Responsible for the management of campaigns that focus on customer service, soliciting current donors, reactivating lapsed donors, acquiring new donors, converting single gift donors to sustainer donors, lowering attrition rates and building strong relationships with the donors.
- Responsible for client development, communication, and planning for successful fundraising and development campaigns.
- Managing company accounts and build strong relationships with some of the nation's largest international, national and local clients.
- Responsible for maintaining main communication and customer service contact for managed client accounts.
- Participating in and introduce discussions and internal tests to help improve strategies and procedures.
- Determining and scheduling an optimal strategy complementary to the development goals of the clients.
- Working to implement appropriate changes to improve fundraising results through testing, training, data adjustments, etc.
- Evaluating and analyzing daily results to ensure campaigns are within budget.
Experience
10+ Years
Level
Consultant
Education
Masters of Science
Senior Account Manager Supervisor Resume
Headline : Proficient Senior Account Manager Supervisor with a proven ability to build and maintain tactical relationships with channel partners, provide high-quality customer service, and deliver effective coaching at manufacturing, redistribution, and end consumer levels. Ability to build strong rapport and interpersonal relationships in a short amount of time. Intimate understanding of the sales process and importance of the business relationship. High aptitude for technical learning.
Skills : Project Management, Customer Service, Relationship Management, Microsoft Office Suites, Microsoft Project 2010, Risk Management, Presentation, Commercial Insurance, Account Management, Leadership
Description :
- Leveraging relationships to grow business partnerships, optimizing for shared goals and objectives
- Driving long-term partnership value by developing an understanding of clients’ business and technical challenges, operating environment, capabilities, and goals as well as the advertising technology industry and competitive landscape.
- Supporting the creation and delivery of quarterly and annual business reviews with clients, highlighting progress against jointly-agreed KPIs and identify new opportunities
- Managing cross-functional teams and stakeholders in account vision and business delivery.
- Driving indirect (and direct where required) resources through shared goals and outcomes.
- Representing the client needs with other functional teams. Improving internal knowledge based on competitive landscape, best in house practices and marketable client success stories.
- Serving as a point of escalation and resolution for client service issues.
Experience
5-7 Years
Level
Executive
Education
Masters of Business Administration
Senior Account Manager/Inside Sales Representative Resume
Headline : An accomplished Senior Account Manager/Inside Sales Representative with expertise in print sales, print vendor management, and fundraising for the publishing and sign franchise industries. Reputation for effective negotiation skills, communication, scheduling, and building on client relations. Known for consultative selling, marketing, and promoting. Recognized for building a high-performing sales team, sales quotes, and customer retention. Knowledge of sales negotiation, publishing, manufacturing of print material, and the publishing industry.
Skills : Business Development, Sales, Account Management, International Experience, Customer Success, Project Management
Description :
- Primary responsibility was maintaining existing client revenue and retention while crosses selling additional products and services.
- Developed customer loyalty by superior high touch customer service, effective and prompt communications, and frequent onsite client visits to represent the firm's presence on the desk.
- Managed client expectations across an entire product suite consisting of a fix order engine, automated smart IOI system, risk management software and hosted datacenter solutions.
- Responsible for the regular onsite client visits in order to analyze client business, train new users and introduce products and services to grow the firm's footprint.
- Worked closely with development and engineering teams presenting new software enhancements derived from client feedback.
- A key driver in implementing raptors hosted network and direct connectivity to their clients.
- Managed and implemented multiple clients fix connectivity from enterprise to a hosted model.
- Responsible for implementing all new smart IOI business that came into the firm throughout the entire sales cycle.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Senior Account Manager In Healthcare Resume
Summary : Senior Account Manager who leads and coordinates cross-functional teams/departments to meet organizational objectives and goals. Directs all aspects of the establishment and administration of projects, programs, and viable strategies. Manages client receivables for the organization and performs periodic collection/productivity analyses. Oversees the allocation and coordination of internal and external resources and quality of service at all levels of client receivables. Establishes and implements strategic planning to ensure a high collection return from insurance companies
Skills : Healthcare, Office Manager, Microsoft Office, Phones, Customer Service, Customer Relationship Management, Customer Relations, Billing
Description :
- Directing a team of seven (7) Medical Billing Associates, training and cultivating team members' billing and collection skills and motivating them to consistently achieve and surpass monthly production goals.
- Ensuring that all projects adhere to statutory guidelines per personal injury protection and the workers' compensation medical fee schedules.
- Analyzing and overseeing the preparation of outpatient bills in accordance with individual insurance carrier requirements.
- Determining appropriate charges and amounts contingent on treatment received and provider of treatment.
- Responsible for reviewing, coding, posting all assigned ASC charges utilizing the pas grouping and pricing.
- Meeting with specific clients on a monthly basis to assess patient account receivables in an effort to support the collection growth and sustainability through strategic planning.
- Providing data analyses services and performing periodic validation reviews of medical record documentation and coding accuracy.
- Serving as a liaison between the hospitals and the insurance companies and hospitals and patients, ensuring that all billing inquiries are handled and resolved in a timely manner.
Experience
10+ Years
Level
Consultant
Education
Bachelor Of Science
Director Of Marketing/Senior Account Manager Resume
Summary : Dynamic, goal-driven, and multifaceted Director Of Marketing/Senior Account Manager, seeking an account manager role to effectively utilize acquired knowledge and skills in sales, marketing, tactical planning, client prospecting, new business development, and business administration. Adept at generating sound decisions, solving complex problems, and implementing strategic solutions to drive growth and profitability. Armed with proven ability to lead and mentor both large and small teams toward personal and organizational development and the attainment of organizational objectives.
Skills : Customer Service, Communications, Prospecting, Planning And Organization, Sales, Sales Management, Training & Development, Leadership
Description :
- Building, expanding and solidifying the relationships with existing clients at all levels within the company.
- Leading appropriate resources to address the client's risk/capital management needs.
- Securing existing business and drives the sale of additional services and coverage levels.
- Cultivating relationships with most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
- Preparing and negotiating fee-based pricing of services, ensuring account profitability in a value-based approach for the scope of service and costs associated with the client service agreement.
- Managing account lifecycle (client proposals, agreement letters, reinsurance contracts, pricing doc, policy change, endorsements and cancellations).
- Participating in process improvement projects and assignments (individually or within a team) as a representative for commercial lines operations.
- Managing a book of business consisting of commercial medical, dental and ancillary accounts for employers with 100-3,000 employees.
Experience
10+ Years
Level
Management
Education
Certificate
Office Manager/Senior Account Manager Resume
Headline : Tenacious, results-oriented Office Manager/Senior Account Manager with a strong work ethic, positive attitude and superb attention to details. Proven record in increasing sales, profits and customer satisfaction within various industries. Outstanding rapport and communication with people from diverse backgrounds (including C-levels). Excellent skills in organizing, planning, coordinating and problem-solving. Flexible/adaptable, rapidly assimilate new products, services, and procedures.
Skills : B2B Marketing, B2C Marketing, Proposal Writing, Advertising, Digital Marketing, Microsoft Office, Social Media Marketing, Email Marketing, PR, Destination Marketing, Tour Development
Description :
- Reviewing of the client program to assess strategic direction and growth opportunities.
- Facilitating periodic business reviews and presentations for my book of business.
- Actively participating with the executive leadership team, providing client status, feedback, and insight.
- Serving as project lead for client service department while working with it to develop client-specific software applications in a cross-functional team environment.
- Providing ongoing relationship development through proactive engagement, integrated with digital nurturing, to increase revenue retention within assigned accounts.
- Creating and maintaining accurate and up-to-date customer profiles including contact information, communication logs, and product matrix.
- Responsible for training new employees, and mentoring account managers, and account coordinators.
- Maintaining contact and communication with all project team members and other participants to ensure conformance with the requirements of each project and client user expectations.
- Assisting sales team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to deployment approach, timeline, and deliverables.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Senior Sales Executive/Senior Account Manager Resume
Summary : Highly motivated, self-directed Senior Sales Executive/Senior Account Manager with over 30 years' experience in executive leadership and management, project development, and coalition building. Looking to return to my roots and apply my education and experiences to meet the objectives of providing quality services to children and families. Effective at establishing and maintaining constructive relationships with public- and private-sector leaders, key clients, and the general public to secure opportunities, expand the client base, and gain repeat business.
Skills : Microsoft Office, Powerpoint, Customer Service, Typing, Word, Excel, Telephone, Computers, Management
Description :
- Managing all aspects of service for national and global accounts, including fortune 500, fortune 100 and working mother's "100 best companies" including ford motor company, Chrysler corporation, blue cross blue shield of Michigan, united auto workers, and general motors, among others.
- Working creatively and effectively with internal operations staff to exceed customer expectations and maintain profitability.
- Oversight of implementation of new customers or additional products to an existing customer.
- Offering creative solutions to driving utilization so they can see a return on their investment.
- Creatively supporting customers with training and tools to help them sell our services to other businesses.
- Conducting root analysis of customer breakdown/complaints and extend solutions to the customer and the organization.
- Expanding business with current clients through renewals, up-selling additional services and imposing price increases with higher gross margins.
- Initiating, managing and reporting on special promotional projects to increase awareness for clients who have internal communication challenges.
- Developing, managing, and tracking project plans to ensure effective execution and proper use of resources.
Experience
10+ Years
Level
Consultant
Education
Masters of Science
National Senior Account Manager Resume
Summary : A customer-focused National Senior Account Manager who works comfortably in fast-paced, cross-functional teams to shape a firm's strategic direction and long-term vision. The successful engineer who is able to relate highly technical subjects to customers and employees alike. Proven change manager who can lead tactical initiatives utilizing cultural change strategies and Lean concepts. Highly skilled at building relationships, bridging gaps, and solidifying teams while finding solutions to complex issues in manufacturing and operations.
Skills : Microsoft Office, B2B Account Management, Account Development, Client Relationships/Retention, Project Management, Financial Reporting/Budgeting, Product Launching/Advertising
Description :
- Administering and processing new business with California State Health Insurance Companies.
- Giving a thorough explanation of health insurance plans to new and current clients.
- Responsible for solving any and all problems that our clients incur in relation to their health insurance.
- Responsible for the account management in the fields of data entry, generating reports, answering phone calls & e-mails.
- Holding open enrollment meetings for new and current groups, as well as update their coverage as requested.
- Developing and submitting rates and training employer group contacts on policies and procedures.
- Developing renewal proposals that include premium development, comparison of cost and benefits.
- Collaborating with each department to proactively identify and resolve potential issues before they could become client concerns.
- Synchronizing the performance of all team members to exceed both internal and external customer expectations.
Experience
10+ Years
Level
Management
Education
Master Of Arts
Senior Account Manager Resume
Summary : Director Of Marketing/Senior Account Manager with the ability to build sales teams, communicate goals, and support team members. Proven success implementing strategic initiatives within both small focused and complex Fortune 500 businesses. Team member with a unique blend of personality, education and broad experience that translates to solid relationships with customers, co-workers, board members and functional areas within the business. Tangible accomplishments in new business development, contract management implementation and new product sales.
Skills : Sales, Sales Management, Training & Development, Leadership, Education, Corporate Relationship, Marketing, Human Resources, Leadership Development
Description :
- Providing client services for designated clients. Working with Underwriting, prepare all renewal submissions, complete benefit, and rate comparison, and communication strategies with the client.
- Providing strategic direction for each account in order to support client objectives.
- Staying abreast of markets, products, and competitiveness.
- Acting as a liaison between the client and company in order to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues.
- Promoting the company’s service standards and ensure a high existing customer retention rate.
- Developing strong relationships with assigned accounts and brokers by meeting frequently with them.
- Managing the successful day-to-day execution of revenue-generating partnerships with high-profile consumer and non-consumer (B2B) brands.
- Building corporate relationship loyalty through meticulous service and support and creative problem-solving.
Experience
10+ Years
Level
Consultant
Education
Associates
