Senior Branch Manager Resume
Headline : A seasoned Senior Branch Manager professional skilled in the areas of account management, sales, marketing, and corporate training; exhibiting high core values, core strengths, and excellent software/hardware proficiencies in a wide variety of areas. Extremely strong in my written and verbal communication abilities, and possess a vast array of creative talents.
Skills : Microsoft Office 2003, Management Skills, Communication Skills.
Description :
- Responsible for all daily branch operations which included management of 43 client accounts (over 6000 billable hours weekly), staying within or below monthly budgets, weekly payroll, and oversight of 195 employees.
- Daily communicated with all clients and monthly face to face client service call meetings.
- Involved in all-new prospect sales meetings/presentations; responsible for selling prospects on operational quality, efficiency, and success.
- Maintained branch objectives through corporate required initiatives.
- Monitored Branch and Telephone Center operating results relative to established objectives and ensure that appropriate steps are taken to correct unsatisfactory conditions.
- Assisted and created a revision of policies and procedures.
- Marketed the employee's skills, knowledge and abilities to the right companies so that I can make the best match for my Client and the Talent.
Experience
5-7 Years
Level
Executive
Education
MS
Senior Branch Manager Resume
Objective : Responsible for Acquiring and maintaining thorough understanding of security procedures; practice establishing procedures. Understanding role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
Skills : Microsoft Office, Publisher, Management Skills.
Description :
- Managed all aspects of member service, operations, risk, and sales activities.
- Trained and developed new employees.
- Ensured a high level of service is experienced by member loyalty.
- Identified, analyzed, and resolved Member problems with tact and diplomacy.
- Ensured all budgets are met and goals are attained.
- Responsible for coaching employees on product knowledge to create quality referrals.
- Provided override capabilities for platform and teller line, assign keys, and combinations.
Experience
2-5 Years
Level
Junior
Education
GED
Senior Branch Manager Resume
Objective : Responsible for Maintaining an atmosphere conducive to open communication, Resolving personnel problems and grievances with input and assistance from Assistant Banking Center Manager, Issuing written and oral instructions as needed.
Skills : Sales, Management, Human Resources.
Description :
- Developed agents to ensure sales and operational excellence that lead to measurable results.
- Implemented successful workforce planning strategies, tools, and techniques.
- Full cycle recruited based on defining critical staffing issues, areas of focus, staffing gaps, and surpluses.
- Built, managed, qualified, and maintained a portfolio of clients and prospective clients that was aligned with my market strategy.
- Built top of mind awareness through effective phone calls and in-person visits, which fostered a consultative relationship and increased business with the client.
- Effectively recruited, interviewed, retained, coached and developed Talent (temporary employees) understanding their needs and helping them meet their professional goals.
- Directed responsibility with attracting candidates to the organization with college and Intern Programs and college campus interviewing.
Experience
2-5 Years
Level
Junior
Education
MS
Senior Branch Manager Resume
Objective : Senior Branch Manager responsible for driving excellence in sales and operations for multiple branch locations within a region. Background includes over twenty years of retail sales experience. Winner of numerous corporate sales and management initiatives.
Skills : Management, Leadership, Motivation, Training, Mentoring, Problem Solving, Operations, Auditing, Compliance, Underwriting, Presentations, Analytical, Communication, Team Building, Customer Service Excellence, Negotiation, Process Improvement, Risk Assessment.
Description :
- Managed the day-to-day operations of the twin cities branch office including recruiters, staffing consultants, administrative support staff, and field employees while continually selling services to prospective and existing clients.
- Acted as a liaison between clinic managers, hospital and departmental management, and our staffing consultants.
- Optimized effectiveness in growing sales and solving challenges related to scheduling.
- Built, established, and maintained key client relationships.
- Developed individual and branch sales weekly target as well as setting goals and growth margins monthly and annually.
- Aggressively look for opportunities by networking and persistency to uncover needs with hiring managers.
- Demonstrated company core values, teamwork, passion, intelligence, quality, respect, and dependability with internal and external customers.
Experience
2-5 Years
Level
Executive
Education
Business Management
Senior Branch Manager Resume
Objective : Utilizing business training and project management with the first-hand experience in sales, operations, and administrative support to offer employers a proven track record of delivering on growth, efficiency, and stability.
Skills : Customer Service & Retention, Sales Execution, Sales.
Description :
- Managed multiple branches with assets over $3 million total.
- Led and developed a team that grew branch revenue by 33.3% (largest revenue growth in the history of location).
- Grew accounts (body shops, auto dealerships, etc.) through direct marketing, referrals, cold calling.
- Expanded operations in Vermont by opening two new locations, one in Essex Junction, VT, and one in Barre, VT.
- Expansion included zoning, contract negotiation, corporate compliance with policies, and procurement of required equipment.
- Hired decisions, setting expectations, appraisals, performance differentiation, compensation, managing high performers, promotions, career development plans, mentoring, managing low performers, HR policy execution, identifying and developing future technical and business leaders.
- Guided professional development of manager trainees, airport managers, and sales and service associates through formal and informal development programs.
Experience
2-5 Years
Level
Executive
Education
Masters Of Business Administration
Senior Branch Manager Resume
Summary : Senior Branch Manager with 20 years experience in banking, retail sales, and financial planning. Strong background in retail bank products, residential mortgages, and consumer lending. Throughout my career have spent most of my time training, coaching, and motivating my staff ensuring they reach their full potential and are successful in their career path. Most of all I enjoy seeing my customers and co-workers succeed that I have helped along the way.
Skills : Team worker, Detail-oriented, Excellent work ethics, Account collector, Consumer Loan.
Description :
- Ability to coach a team is a passion of mine and I was successful in constructing a very operationally sound team.
- Played a vital role in brand recognition in the West York Area by increasing involvement in community events.
- Developed and implemented strategies to increase book of business, deposits, and loans.
- Grew deposits to over 25 million in 4 years.
- Directed offices' day-to-day operations and organized team according to task delegation.
- Constructed and analyzed daily reports that monitor cash flows, bad debt, expenses, fleet utilization, sales figures, employee service revenue, sales goals, and customer satisfaction reports.
- Consistently exceed Client and Talent expectations of service by following Randstad's Operational Standards and offering innovative and creative employment solutions.
Experience
10+ Years
Level
Senior
Education
MS
Senior Branch Manager Resume
Objective : Senior Branch Manager with 5+ years of experience in Ensuring staff's thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Skills : Operations Management, Forklift Operator.
Description :
- Executed efficient time management techniques to perform daily tasks and accommodate increasing responsibilities necessitated by staff reductions.
- Completed weekly scheduling to include up to six employees' requests while ensuring adequate coverage and remaining under budget.
- Created varying reports to help track employee progress in relation to sales goals, customer calls, and various other performance metrics.
- Educated customers to be well informed of how their financial decisions will be influenced by our products.
- Processed monetary transactions such a check cashing and payday loans.
- Guaranteed stores are sufficiently equipped with enough funds to meet daily cash requirements.
- Performed daily collection calls to collect on delinquent accounts.
Experience
2-5 Years
Level
Executive
Education
Diploma
Senior Branch Manager Resume
Headline : Responsible for Understanding and maintaining a thorough knowledge of Central Bank's services, operations, and organization; communicating this understanding to others when appropriate, and refer inquiries and correspondence to the proper department or individual.
Skills : Management Skills, Communication Skills, Coordinating Skills.
Description :
- Managed front-office operations with superb customer service, coordinated daily priorities, meet project deadlines, and multi-task all responsibilities.
- Called clients weekly to schedule appointments, market business, build clientele, and referrals.
- Managed new business, transfers, rollovers, annuities, life insurance, and long term care.
- Assisted in buy/sells of mutual funds, equities; stock securities and certificates, research on stock pricing, merged companies, buyouts, etc.
- Updated and calculated cost basis during tax season, resolve issues or complaints, and communicate with vendors, financial institutes, banks, lawyers, and CPAs.
- Target existing clients and prospect audiences to market specific products.
- Advertised monthly ads to market business for Financial Advisors.
Experience
5-7 Years
Level
Executive
Education
BS
Senior Branch Manager Resume
Summary : Over twenty years of' success in operations and team management with in-depth experience in business management and sales. Proven ability to analyze trends, skilled in assembling, and leading teams to surpass goals and expectations.
Skills : Monitoring Skills, Accounting Skills, Directing Skills.
Description :
- Responsible for the growth and operational & financial success of an NYC Portfolio with revenue in excess of $100 million and 45 million square feet.
- Expertised in leading a diverse team of two District Managers and two Field Operations Managers, engage in regular client interaction, develop internal and external relationships, deliver financial goals, manage and forecast an accurate budget, manage vendors, interface with senior leadership and work to continuously develop operational team members.
- Developed a branch business plan, which defines how the branch will achieve its operational and financial goals, and addresses planned marketing, sales, and prospecting activities, monitor progress toward branch business objectives, participate in local trade organizations to promote ABM Onsite Services.
- Met branch sales objectives by partnering with and motivating the sales team in efforts to develop new business and other opportunities, develop and maintain solid relationships with clients and become the face of the organization in the local marketplace.
- Established business relationships with potential customers, understand customer requirements and offer ABM services to meet their needs, oversee new account bidding process and maintain all customer contact specifications, promote the development of Tag or Casual sales to increase branch profitability.
- Maintained constant communication with clients to ensure consistent and satisfactory service, respond to customer inquiries and resolve complaints, ensure quality services are provided in accordance with account requirements and contract specifications, visit client accounts and establish customer inspection and visitation schedules, maintain effective and robust quality assurance programs, identify and correct problems pertaining to productivity and efficiency.
- Developed and coordinated QBR meetings with internal staff, business partners, and clients to ensure all KPI's and contractual obligations are maintained.
Experience
10+ Years
Level
Senior
Education
B.S. In Business Administration
Senior Branch Manager Resume
Objective : As a Senior Branch Manager, responsible for Actively participating in STEP program; attending appropriate sales and STEP training; utilizing STEP program initiatives; working with a senior manager to set STEP goals and make every effort to reach targeted goals.
Skills : Management Skills, Planning Skills, Supervising Skills.
Description :
- Successfully worked way up from a Management Trainee, Management Assistant, Assistant Manager to a Senior Branch Manager.
- Responsible for managing overall branch operations, including satellite offices Management of Customer Service and Operations - Evaluation of customer service performance of branch employees by proactively seeking process improvement to ensure high-quality customer service as measured by the Enterprise Service Quality Index, ESQI.
- Assessed and analyzed a competitive environment while providing appropriate reports and recommendations.
- Led the development, planning, and implementation of the branch's overall sales and marketing strategies.
- Developed and maintained relationships with key decision-makers within the market place.
- Managed collection of branch receivables and bad debt with a success rate of $0 lost per month measured on a per car basis for the fiscal year to date.
- Controlled costs internally to minimize expenses and maximize bottom line profits.
Experience
2-5 Years
Level
Executive
Education
BS
