Senior Case Manager Resume Samples

Description :

1. Conducted intensive case management and oversaw a team performing case management for populations of high-risk patients.
2. Proficiently advised patients and health care facilities on hospital admission, length of stay, imaging studies, surgeries, medications, experimental procedures, and protocols.
3. Ensured that self-funded employer plans could provide appropriate care for the greatest number of their employees.
4. Maintained relationships with vendors, physicians, and inpatient case managers which assured care planning and seamless care transition upon discharge.
5. Utilized extensive knowledge of patient care, medical treatments, hospital procedures, and clinical judgment sharpened over years in acute care.
6. Prevented overuse and misuse of medical resources while promoting high-quality care and cost containment by critically analyzing clinical documentation.
7. Wrote cogent reports for employer groups which facilitated understanding and increased satisfaction with the service.

Experience

5-7 Years

Level

Executive

Education

Nursing

Description :

1. Implements and coordinates treatment or habilitation plans for individual clients in the assigned population groups, including evaluation, and education, and follow-up services.
2. Provides personal case management through direct client contact, assessment, crisis assistance, client family contact, monitoring of client progress, etc.
3. Identifies services available in the community that could potentially benefit clients, arranges for delivery of those services and assists clients in gaining access to services.
4. Monitors clients' progress by tracking their scheduled appointments, confirming services rendered, and performing periodic reassessments of their changing needs.
5. Provides psycho-social education to clients or their family members to increase their understanding of the client's illness, physical condition, or social situation.
6. Maintains accurate, thorough records on all assigned clients and uses the documentation to assist in evaluating client progress.
7. Communicates with supervisors and representatives of affiliates and other social service agencies on issues related to case management, and the development of new resources.
8. Provides advocacy services on behalf of clients, such as representation to other community caregiving agencies, and writing letters to expedite entitlement payments.

Experience

2-5 Years

Level

Junior

Education

MSW

Description :

1. Provides processes for addiction paraprofessional counseling, education, relapse prevention, and addictive diseases.
2. Assist in providing individual, group and family paraprofessional counseling, vocational rehabilitation counseling, job development, and coaching.
3. Provide intervention to at-risk youth, as an adjunct to community treatment teams.
4. Develop and maintain community resources for the appropriate needs of all men, women, and children.
5. Provided management of the Child Care for the homeless program, monitoring resident activities evaluate and support resident needs.
6. Ensure safety and facility operations, supervise, recruit, screen, and training volunteers.
7. Keep accurate documentation and maintain volunteer files including monthly stats.
8. Interprets policies and procedures applicable to the various programs, monitors cases for changes in recipient circumstances, and implements changes.
9. Evaluates the employability status of clients and explores potential sources of income.

Experience

5-7 Years

Level

Executive

Education

Vocational

Description :

1. Responsible for managing caseloads for 30 plus clients of diverse populations such as children and adults with intellectual disabilities, substance abuse, and medical issues.
2. Completion of an assessment of needs by compiling of information based off of individual functioning level.
3. Provide service coordinated care and advocate on behalf of the client.
4. Coordinated team meetings and wrote the Independent Living Plans to assist with increasing independence.
5. Responsible for documenting progress on goals, addressing areas of concern, and facilitating crisis assistance.
6. Conduct weekly/bi-weekly unit inspections to ensure clients are adhering to the rules and regulations of the shelter.
7. Motivate clients to seek and secure permanent housing, employment, and adhere to the rules and regulations of the shelter.
8. Managed to transition over 40 families from homelessness to permanent housing, and assisted families with seeking and securing employment to better fend for their families.
9. Managed to transition over 40 families from homelessness to permanent housing, and assisted families with seeking and securing employment to better fend for their families.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Provide case management services to seniors and adults with disabilities.
2. Assist the Director in triaging and assigning cases to the case managers.
3. Participate in evaluation and quality assurance activities to determine the effectiveness of the Social Services programs as required.
4. Participate in a case conference, in-service training, and another meeting as required Serves as Acting Director in the absence of the Director.
5. Conduct home visits to assess elderly persons who experience physical, emotional, financial, self-neglect or neglect elder abuse for short-term or long-term case management.
6. Develop care plans to start intervention to help the client set long and short-term goals, providing information about services and legal rights.
7. Explaining and discussing options to decrease abuse, supporting the client in deciding to take action or not, and involving others in the plan of care.
8. Refer clients for physiological, psychiatric, and/or medical evaluations and treatment and other community resources.
9. Refer or arrange for supportive services such as consultation, problem resolution, and crisis counseling for placement providers.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Supervise staff consisting of Case Managers, Entitlement Specialist, Residential Aides, and Recreational Department.
2. Administer initial intake assessment on all new client referrals and assign them to case managers.
3. Facilitate training to staff members on work procedures.
4. Create actionable service plans utilizing the CARES system for uninsured clients through close collaboration with mental healthcare professionals.
5. Provide counseling on a weekly basis to clients to ensure clients meet their objectives and task through and Independent Living Plan (ILP).
6. Guide and assist case managers with overcoming barriers that impede client progress.
7. Create and facilitate support groups centered around drug abuse and sobriety in preparation for permanent housing placement.
8. Carry a caseload of 10 focusings on the most difficult clients assigned to Mental Health Women Shelter.
9. Completes bio-psychosocial evaluation on newly referred clients.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Conduct new client intake over the phone which includes determining eligibility, setting up a client account, and consulting the attorney to confirm information.
2. Engage in casework which includes contacting courts to request records, drafting petitions, and responding to correspondence with the court.
3. Multi-task between conducting new client intake and conducting casework.
4. Practice good customer service practices to keep clients informed and manage expectations with what is sometimes a long and difficult process.
5. Diplomatically resolve conflicts and misunderstandings with upset clients that results in the best possible outcome.
6. Collaborate with attorneys to understand record clearing statutes in the various states we serve and ensure our paperwork complies with specific court requirements.
7. Communicate with courts and other government agencies to order and receive records for client casework.
8. Conduct case research utilizing court records, FBI and state police reports, and through communication with the client, using this research to verify eligibility for service.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Conducted comprehensive health and risk assessments for clients who developed comprehensive individualized care plans with clients.
2. Communicated with primary care doctors, psychiatrists, therapists, and workers to facilitate a member's care plan.
3. Coordinated with county social services and case management systems on behalf of the clients.
4. Seek, develop and coordinate services/resources with other service providers and connect/refer clients to the appropriate resources.
5. Assisted clients to achieve their independent living skills and community integration goals by providing intensive case management services.
6. Discharge planning facilitated patients' discharge to their homes, nursing homes, assisted living, group homes, and chemical health treatment centers.
7. Assisted clients /patients with medication utilization and review.

Experience

5-7 Years

Level

Executive

Education

MHA

Description :

1. Provided social services to foreign national victims of human trafficking throughout the duration of their citizenship application process.
2. Educated victims of the visa approval process and benefits available to minor victims by the Office of Refugee and Resettlement.
3. Supported potential victims of human trafficking during local and federal law enforcement investigations.
4. Provided crisis management and outreach services to ensure clients remained safe from their traffickers and adequately housed.
5. Presented training to social service organizations and ethnic/religious groups on the scope of human trafficking, victim identification, trauma-informed care, and victim rights.
6. Trafficking Task Force to assist federal law enforcement agencies with the identification and interviewing of foreign national victims of human trafficking.
7. Developed a comprehensive social service referral database to better serve clients.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Assisted with community outreach while providing direct supervision for a 7 member team of case managers.
2. Coordinated daily operations, services, and programs, as well as monitored quality assurance on the client, files all while operating under the auspices of the Shelter.
3. Assisted with the recruitment and selection process of new case managers, along with on-going training for all case managers.
4. Provided bi-monthly performance evaluations, disciplinary guidance, and implemented team-building skills to all case managers.
5. Maintained a positive atmosphere for a remarkable team which in turn promoted effective client-centered, strength-based treatment from case managers.
6. Given the opportunity to assist in the education, care/nurturing, recovery/healing, and support to surviving families of domestic violence.
7. Researched grants and assured contractual obligations were met.
8. Created a tracking system needed for LAHSA to oversee client retention.
9. Responsible for organizing a continued computer-friendly program for case managers to input and research data.

Experience

5-7 Years

Level

Executive

Education

MA

Description :

1. Provide counseling services utilizing a variety of intervention strategies and methods including individual, family, and group for participants.
2. Provide therapeutic intervention services for youth court diversion clients, including documentation and charting.
3. Conduct substance abuse classes, anger management, life-skills, and parenting group counseling sessions.
4. Provide consistent supervision and training to staff within assigned programs, scheduling, and safety network program (SNW) services.
5. Prepare, interpret and present monthly and quarterly ETO database reports regarding program operations.
6. Assist the administrator in the evaluation of service and utilization of resources.
7. Supervise and participate in weekly staff meetings to review staff and client performance.
8. Provide guidance and support in resolving crisis situations with staff and clients.

Experience

5-7 Years

Level

Executive

Education

MHE

Description :

1. Providing orientation, maintenance assistance, and on-going case management services throughout the program service period.
2. Resolve program service problems by clarifying the customer's complaint.
3. Determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
4. Maintain and document case files for each case in accordance with the ORR/Match, grant Program regulations and as required by CWS/IRP.
5. Provide on-going case management and maintenance assistance services to eligible customers throughout the 180-day service period.
6. Develop and document a proposed budget for each case with actual expenditures and dates.
7. Participate in community events to disseminate program information and recruit potential customers.
8. Document and report Federal and non-Federal assistance for each customer enrolled.

Experience

5-7 Years

Level

Executive

Education

MBA

Description :

1. Managed a caseload of approximately 20-30 diverted youth by providing intensive supervision to youth through individual, collateral and parental contacts.
2. Completed program entry paperwork on all youth within the timeframe defined by Quality Improvement Standards.
3. Ensured youth complied with all sanctions and goals as outlined on their plan, including curfews.
4. Reassessed plan within the timeframe defined by Quality Improvement Standards.
5. Electronically documented in detail all case and field notes within 72 hours utilizing the Justice Information System.
6. Scheduled and attended school-related staffing when necessary.
7. Made appropriate referrals to non-clinical Counselor and/or community agencies.
8. Maintained contact with all collateral services and Justice Probation Officers as needed and within the timeframe defined by Quality Improvement Standards.
9. Used discretion to close the case successfully or unsuccessfully.

Experience

5-7 Years

Level

Executive

Education

Law

Description :

1. Strict focus on the MICA population Community residence program serving psychiatrically disabled adults.
2. Provide supervision, assistance, and monitoring in Activities of Daily Living skills development.
3. Responsible for storage, record keeping, close supervision and ongoing training of clients in the maintenance and self -administration of medication.
4. Teach adult basic education courses to scheduled clients in group and individual sessions.
5. Providing rehabilitation services including assertiveness training, daily living skills, skills development, substance abuse prevention, and symptom management.
6. Establish and monitor necessary collateral contacts.
7. Act as a liaison to the financial department, including overseeing the receipt of client pay stubs and completing monthly work reports.
8. Responsible for coordination of Medicaid, and agency transportation services for residents.

Experience

2-5 Years

Level

Junior

Education

MPH

Description :

1. Oversee and assist Junior Case Managers with assigned tasks.
2. Consult with various restructuring professionals in case expectations, processes, requirements, timelines, and deliverables during the prepetition and post-petition phase.
3. Preparation and production of Debtors Creditor Matrix and Schedules of Assets and Liabilities and Statements of Financial Affairs.
4. Maintain electronic databases for creditors/parties in interest.
5. Conduct proofing and the reconciliation of claims filed in cases.
6. Take action upon review of relevant Motions, Orders, Stipulations, and Settlements, among other related pleadings.
7. Record all transfers of claims, provide notice of such transfers, and conduct the audit of standard and complex Programs Securities Claims Transfers.
8. Create and maintain a Debtor website with general case information, key documents, claim search function, and mirror of ECF case docket.

Experience

10+ Years

Level

Senior

Education

Certification