A Senior Collector traces locates and contacts clients and organizations to collect overdue money from all types of clients. A well-written Senior Collector Resume indicates the following duties and responsibilities – locating and notifying customers of delinquent accounts by mail, personal visit or telephone; receiving payment and posting amount into customer’ account; preparing statements to credit department; initiating repossession proceedings, keeping records of collection and status of accounts; training less experienced collectors; consistently monitoring the overdue accounts, and tracing delinquent customers.
The nature of the job demands the following skills and abilities – logical and reasoning skills to identify the strength and weaknesses; coordination skills; strong management skills to manage personnel resources; the ability to use customer relationship management software; and proficiency in using POS software and spreadsheet software. A high school diploma is a minimum requirement; however, a college degree will be preferred.
Summary : Career oriented professional with excellent communication and customer service skills. Strong organizational ability to maintain records and multitask to keep office running smoothly. Strengths include a creative problem solving style, meeting deadlines and effectively interacting with a variety of third parties.
Skills : Medical Transcriptionist, SharePoint, SAP, ECC, Excel, Word, Windows, Microsoft Outlook, Positive-thinking.
Description :
Responsible for communicating with a variety of clients in an attempt to collect delinquent payments on direct loans.
Worked all stages of delinquency from early to late stage in a high volume, time driven work setting.
Demonstrated effective communication skills, presenting the bank in a positive image in an already negative situation.
Achieved or exceeded satisfactory percentage of past due accounts.
Researched delinquent accounts for accurate addresses and phone numbers, providing correct information to contact clients.
Worked within a team environment to effectively control delinquency.
Initiated pre-foreclosure process by ordering appropriate letters in relation to real estate accounts.
Experience
7-10 Years
Level
Management
Education
Administrative
Senior Collector I Resume
Objective : An interesting position with a company with the potential of growth, not only for myself but the company alike. Western Funding Inc. Branch Collector Responsible for 90+ delinquent auto loanb. Maintain accurate loan noite with heavy call volume to include incoming and out going call records. Extensive skip tracing through out the work week is necessary. thou ghonHeeaheals. ss. t CNAC Finance. t An interesting position with a company with the potential of growth, not only for myself but the company alike.
Skills : SharePoint, SAP, ECC, Excel, Word, Windows, Microsoft Outlook, Positive-thinking.
Description :
Charged off credit card file of over 350+ accounts.
Responsible for daily NSF and any electronic checks.
Ensured maximum efforts had been taken before assigning legal status on each account and made sure ready for the attorneys' office.
Utilized skip tracing skills to locate, contact and update borrower accounts so that they may be placed back onto the dialer enabling the collection process to occur successfully.
Responsible for assisting with new hire's, bringing them up to speed to successfully resolve delinquency.
Supported consumer card and business lending logistics for consumers in various stages of delinquency Assisted Team Lead on associate scheduling and .
Handled the repossession process while attempting to collect to prevent loss on subprime loans, deep skip tracing negotiate unusual arrangements.
Experience
2-5 Years
Level
Executive
Education
Business
Senior Collector II Resume
Summary : Conscientious and self-motivated professional with twenty-five years of insurance collections and reconciliation experience, dealing with nearly every aspect of the business, related to collections, billing and recovery.
Skills : Microsoft Office, Microsoft Word, Microsoft Excel,.
Description :
Collected on accounts at all delinquency levels.
Included and not excluded foreclosures.
Trained new employees Repossessions Analyst Determine if collateral is cost effective to repossess.
Reviewed contracts for liens and Credit Life Insurance.
Located and repossessed active and charged off accounts in all levels of delinquency.
Assisted my department with effectively negotiating high risk delinquent automotive loan accounts.
Builted customer loyalty by placing follow-up calls for customers who reported issues.
Experience
10+ Years
Level
Senior
Education
Business Administration
Senior Collector III Resume
Headline : Currently looking for a new challenging role as a customer service representative, which will make best use of existing skills, and experience.
Skills : 10-key; Alphanumeric, SharePoint, SAP, ECC, Excel, Word, Windows, Microsoft Outlook, Positive-thinking.
Description :
Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
Advised customers of necessary actions and strategies for debt repayment.
Located and monitored overdue accounts, using computers and a variety of automated systems.
Answered customer questions regarding problems with their accounts.
Recorded information about financial status of customer and status of collection efforts.
Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, and credit bureaus.
Contacted insurance companies to check on status of claim payments and write appeals for denial on claims.
Experience
5-7 Years
Level
Executive
Education
Diploma
Senior Collector/Assistant Resume
Summary : To contribute to the success of a fast paced organization that can use a dedicated and hard worker who offers strong interpersonal and organization skills with the proven ability to multitask a variety of challenges and responsibilities.
Skills : Bilingual Spanish.
Description :
Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
Received payments and post amounts paid to customer accounts.
Advised customers of necessary actions and strategies for debt repayment.
Sorted and filed correspondence, and performed miscellaneous clerical duties such as answering correspondence and writing reports.
Located and notified customers of delinquent accounts by mail and telephone to solicit payment.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Reviewed the customer's account to assess the payment history and the contact history and recommended repossession of the vehicle when appropriate.
Experience
10+ Years
Level
Senior
Education
Bachelors In Business Management
Associate Senior Collector Resume
Headline : To secure a position that will utilize extensive accounting, social, administrative, collections, legal, and leadership skills with the opportunity for professional growth based on performance.
Skills : Microsoft Word, Microsoft Excel, Customer Service, Sales, Data Entry.
Description :
Responsible for the charge off portfolio for all three First Express Branches, two on St.
Updated all information and collected on over 5000 plus accounts that were over 5 years old.
Implemented and monitored my own payment plan agreement, authorized settlements, rewrites and extensions.
Updated clients credit reports via E-Oscar.
Flagged accounts that were either considered bankrupt or deceased.
Made legal recommendations: filed complaints in court to pursue debt in small claims court against clients, worked out mediations prior to court date, and I represent First Express on court day to acquire either a consent judgment or default judgment.
Handle both inbound and outbound calls as well as daily lists of 120+ accounts.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Senior Collector/Manager Resume
Summary : To join a new professional environment that will allow me to gain and further experience in the business professional world.
Skills : Computer , Excel, Word, PowerPoint, Typing, And Faxing, Administrative Assistant.
Description :
Assisted clients and small business owners in resolving delinquency.
Reviewed financial demographics; evaluate a situation and assisting in a repayment plan.
Authorized loans and overdraft facilities.
Set up saving accounts and bonds.
Assisted in the movement of money via payment mechanisms.
Provided a one stop full service concierge relationship based support team.
Included phone support, wire transfers and one to one dedicated financial adviser.
Experience
10+ Years
Level
Senior
Education
Bachelors In Business Management
Asset Senior Collector Resume
Summary : Sharp, ambitious enthusiast with: pleasant phone voice; willingness to learn; and positive attitude looking to provide caring, professional support for the customer. have a demonstrated level of proficiency in: Problem Resolution, Quality Assurance, and Task Prioritization. Along with those traits have excellent analytical, written & verbal communication skills; strong organizational talent; the ability to work well with all levels of management staff; and dependability.
Skills : I Have 25 Years Of Experience In Collections And Customer Service.
Description :
Operated in a call center environment as a team lead Handling inbound/outbound handling 500-700 calls per day via mosaix or voice net dialer system .
Communicated direct with internal customers, routinely.
Conducted inventory audits and prepare statistical reports to management Document/ computerize .
Reduced roll forward rates Lower delinquencies and loss reserves Mitigate credit losses Service .
Managed consumer auto loan accounts, collection on past due accounts, issued extensions, reconciled problem accounts, trained team members on .
Handled calls involving several campaigns including but not limited to Litigation, Advocacy, Balance Maturity Loans and Priority handling unit calls.
Mediated escalations to resolve customer conflicts.
Experience
10+ Years
Level
Senior
Education
General Study
Senior Collector/Recovery Resume
Summary : To obtain a successful position within a hospital or administrative setting that will allow to utilize skills and knowledge in maintaining a constant pursuit of the organizations maximums healthcare reimbursements and increase patient/physician satisfaction scores.
Skills : Medical Denials Management, Heathcare Reimbursment, Collections, Customer Service.
Description :
Conducted timely follow-up following the policy and procedures that are in place by Tenet Healthcare.
Ensured maximum third party reimbursement utilizing payer allowances/disallowances of costs and aggressive pursuit of cost reimbursement through settlement mechanisms involving insured parties, employers including and up to the Texas Department of Insurance and provider relations.
Performed systematic research if needed to resolve any problems and/or questions from any Patient's, Insurance and/or any other Customer.
Determined amount of patient's responsibility after third party reimbursement.
Managed Care high monetary accounts for two separate hospitals Park Plaza Hospital and Bayou City Medical Center.
Maintained files, daily log in of patient and insurance correspondence.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Experience
10+ Years
Level
Senior
Education
Bachelors In Business Management
Senior Collector Resume
Summary : Eleven years of customer service experience with excellent collection skills. Strong problem solving skills and attention to detail. Excellent ability to develop rapport with internal and external customers. Expert interpersonal and communication skills. Dependable and flexible team player that's multi-task oriented. Strong critical thinking and troubleshooting skills.
Provided excellent customer service, answered questions and assist clients.
Responded to emergency calls and troubleshoot issues with customers over the phone.
Answered telephones and courteously assisted customers within high-volume, deadline-driven settings.
Earned a reputation for rapidly and calmly resolving customer complaints.
Acted as a resource desk to assist representatives in reviewing and evaluating customer accounts to determine applicable collection and treatment process.
Resolved 96% of customer's comments, requests and problems on first contact and/or refer to appropriate department.
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