Senior IT Resume Samples

Description :

1. Directed large-scale, complex projects involving multiple internal and external constituents and matrix partners.
2. Delivered assigne strategic projects, including all business, operational and Non IT deliverables.
3. Managed all aspects of the project lifecycle and work with matrix business, corporate and IT partners to oversee all phases of the project.
4. Ensured that related project processes are completed as required (including, as applicable, change management, process management, transition to business/operations, system development, quality management, etc.).
5. Responsible for building and sustaining the day-to-day relationships and communications (including project briefings) with stakeholders at various levels of the organization, including executive level, as well as other internal and external resources.
6. Ensured end results are of the highest caliber with a clearly articulated scope and quantifiable business benefit.
7. Ensured there is clear linkage between the business vision/context and the project scope and objectives.

Experience

5-7 Years

Level

Executive

Education

Executive MBA

Description :

1. Educated, ambitious and detail-oriented leader offering 25+ years of domestic & international experience whose qualifications span C-Level IT Leadership, S/W Development & SDLC, Application Maintenance & Support, Product Planning and Roadmaps, Change Management, Configuration Management, BA, PM, Telecom, Networking, DR, Strategic & Capacity Planning, Security, Procurement, Budgets & P&L, Vendor Negotiations (MSA, SLA, 5-9's, SOW, etc), Start-Ups, D/W, pre- / post- sales support, and more.
2. Experienced driving & working with cross-functional teams in multiple countries (150+ members).
3. Experienced engaging and addressing customers, stakeholders, board members, venture capitalists, company staff, company leadership, clergy, and government representatives.
4. Represented the interests of the project or program in various project governance and inter-department forums.
5. Experienced engaging and addressing customers, stakeholders, board members, venture capitalists, company staff, company leadership, clergy, and government representatives.
6. Experienced driving & working with cross-functional teams in multiple countries (150+ members).
7. Conducted recruiting strategy sessions with hiring leaders to understand job responsibilities and desired candidate profile (technical skills, experience, knowledge).

Experience

5-7 Years

Level

Executive

Education

BS In Computer Science

Description :

1. Tested and form designing for the new system for data collecting from the banks.
2. Created reports using SQL Server Reporting Services.
3. Sourced and identified qualified candidates for assigned openings by leveraging various recruiting tools and best practices.
4. Experienced and knowledged in relation to position requirements.
5. Leveraged recruiting expertise, educate and consult hiring leaders throughout the recruitment process.
6. Communicated and collaborated with key HR partners (i.e. compensation, HR business partners, etc.) as needed in order to ensure proper hiring leader support.
7. Maintained accurate and well-organized documentation on all candidates within the organization’s applicant tracking system.

Experience

5-7 Years

Level

Executive

Education

Computer Science

Description :

1. Demonstrated ability to interpret and apply state procurement regulations, policies and procedures.
2. Planed, organized and prioritized a variety of procurement processes; to plan, organize and manage multiple projects simultaneously.
3. Effectively communicated orally and in writing; to organize and maintain contract files and records; and work independently, managing own time and work.
4. Extensive experienced in developing Request for Proposals (RFPs), Invitation for Bids (IFBs), and other contractual documents, conducting vendor negotiations, and administrating contracts.
5. Demonstrated experience researching techniques for obtaining complex/technical goods and services, analyzing data, and developing reports.
6. Demonstrated experience procuring complex high value procurements with an emphasis on Information Technology (IT) procurements.
7. Demonstrated experience supervising, advising and leading staff regarding procurement processes, responsibilities, issues, and matters.

Experience

5-7 Years

Level

Executive

Education

Bs

Description :

1. Experiences in the procurement of wide variety of goods and services within state government is preferred.
2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
3. Serves as project leader in a coordinating role between clients and IT personnel for problem resolution, project evaluation and system implementation.
4. Coordinates systems support, which includes design, system preference modifications, documentation, training or sharing of system functions as appropriate.
5. Serves as the primary liaison between the IT department, vendors, and clients for multiple complex systems/applications.
6. Provides senior level technical/application assistance to clients and IT staff as appropriate.
7. Participates in on-call rotation schedule, to include daily, after hours and weekends, providing 24x7 client support as necessary.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Duties included performing the planning, fieldwork, reporting.
2. Followed-up phases of assigned audits under general supervision and in accordance with departmental (ref., Audit Manual) and professional standards (promulgated by the Information Systems Audit and Control Association and the Institute of Internal Auditors).
3. Assisted in developing data analytics techniques to facilitate the testing of controls. 
4. Assisted VP, IT Audit in the following areas.
5. Offered suggestions to improve departmental processes and procedures.
6. Produced audit-related time reporting and continual updating of the FINRA Audit Management Information System (AMIS). 
7. Stayed abreast of new or emerging information technologies, products, and best practices.

Experience

2-5 Years

Level

Executive

Education

IT

Description :

1. Managed and effectively resolved customer support requests using email, chat, and phone.
2. Escalated unresolved issues that require more in-depth knowledge to leadership and engineering in a proactive manner.
3. Contributed to our internal and external knowledge base by creating help center content for employees and customers.
4. Helped define our customer experience and build a world-class support organization.
5. Communicated and escalated incidents and requests beyond scope of ability to senior service resources
6. Loged and tracked incidents and requests.
7. Reviewed incident and request tracking databases.

Experience

2-5 Years

Level

Executive

Education

Bachelors Of Science

Description :

1. Partners with the Director of IT Support and other team members to successfully complete hardware, software and networking projects.
2. Ensures the efficiency of company computer systems/applications by consistently striving to improve developmental processes.
3. Responsible for providing technical support to all staff for desktop systems software, hardware and network infrastructure.
4. Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system.
5. Tracks issues to resolution and updating the internal knowledgebase.
6. Creates accounts and email accounts for users in AD and Exchange.
7. Escalates more involved problems to the appropriate support teams.
8. Communicates technical information to both technical and non-technical personnel.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Used service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
2. Performed hands-on fixes both remotely and in-person
3. Installed anti-virus software and ensure virus definitions are up-to-date
4. Managed and updated current and new assets as they get provisioned
5. Performed post-resolution follow-ups with end-users and team members as required
6. Developed help sheets and FAQ lists for end-users and internal IT documentation
7. Provided support for Audio/Video systems
8. Escalated problems to the IT Director when necessary
9. Managed IT Support function’s operational and strategic planning, including business requirements, project planning, vendor management, and budgeting.

Experience

5-7 Years

Level

Executive

Education

Bachelors Of Science

Description :

1. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, and evaluating trends
2. Manages daily help desk support tasks
3. Oversee the infrastructure for our servers to ensure they are properly configured, diagnosed, repaired and secure
4. Oversee the support of firewalls, security software, and other security protocols and systems
5. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware and software.
6. Establish and maintains regular communication with the organization partners, business unit leaders, and end users.
7. Develops, tracks, and reports on key performance measurements including productivity and quality reports for technical support.
8. Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

Experience

2-5 Years

Level

Executive

Education

BS