A Senior Operations Representative is the representative of the company and assists in the operations processes. Some of the roles and responsibilities associated with the role are listed on the Senior Operations Representative Resume as – handling office correspondence, managing the financial queries of the client by working alongside the operations manager; assisting in strategic planning and implementation of policies; coordinating with other departments of the company; creating client databases; and handling correspondences. The job also includes training the new hires and evaluating the performance of the junior staff members.
To attract the hiring employers, the job applicants have to highlight the following core skills and abilities – familiarity with business and financial principles; knowledge of organizational effectiveness, budgeting, and forecasting expertise; the ability to comply with OSHA and government regulations; and very good communication skills. A degree in the field of Operations Management or Business along with certain work experience is mandatory to enter the occupation.
Summary : Senior Operations Representative professional with over 9 years experience in mortgage servicing, reviewing loan modifications, repayment agreements, and closing mortgage loans. An organized, multi-tasking individual that excels in customer service. In depth knowledge of investor guidelines to review conventional and government loans to ensure accuracy. Computer literate skills that include MS Word, Excel, Outlook, internet, and document viewer. The ability to work well in a team atmosphere that has been recognized and rewarded.
Skills : MS Office, Communication Skills, Planning Skills.
Description :
Directed the workflow for over 100 Trust Client Accounts, including credit cards, returned checks and bill pay refunds.
Maintained and serviced the queue for wire transfers, money movements, bill pay maintenance, releases and authorizations for the Trust Clients.
Researched and problem solved for Trust Officers.
Sorted and scanned documents for Trust Clients.
Mortgage Loan Operations - Service Specialist Assisted Team Leader with special projects as needed.
Reviewed loan documents for accuracy according to Investor Guidelines.
Internal and external customer service utilized to ensure compliance with company procedures and policies.
Experience
7-10 Years
Level
Management
Education
BS
Senior Operations Representative Resume
Objective : Responsible for Maintaining survey scores of 95+% from other business units concerning my operations duties, while additionally working on macros, Receiving the highest review and survey scores on the entire operations team two straight years.
Skills : Windows 10, Multitasking, Communication Skills.
Description :
Processed Process a high volume of incoming returned items using image based platform.
Conducted necessary research to determine correct chargeback account using various Tools and applications such as Image View, Vector 11, Document Direct, and Resolve check.
Reviewed large items and handled escalations from associates.
Performed interim and end of day review to ensure accurate processing of returns.
Performed various functions from opening to closing.
Assisted in the analysis of problems occurring on the floor.
Maintained availability for operator questions.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Senior Operations Representative Resume
Objective : Knowledgeable Senior Operations Representative professional with extensive experience in customer service, fraud investigations, proof operations, research, garnishments, levies and liens. Detail-oriented Customer Service Trainer. Keen ability to identify problems on documents and make quality decisions that facilitate problem resolution and enhance customer satisfaction.
Skills : Microsoft Office Programs, HTML, Operational Skills.
Description :
Responsible for the daily functions of the Return Research Department.
Made key decisions to determine best ways to manage work load for optimum performance.
Successfully reconciled and prepared incoming return cash correspondence from various financial institutions and internal departments.
Represented the bank's interest by implementing the necessary financial adjustments to account inquiries both orally and in writing.
Maintained and prepared end-of-day settlements on processed items affecting accounts with 100% accuracy.
Consistently researched and resolved client problems and responded to inquiries quickly and effectively with little or no supervision.
Often served as the final decision-maker.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Senior Operations Representative Resume
Headline : Seeking a Senior Operations Representative position with a company that utilizes my skills and abilities. Excellent service skills,works well under pressure and adapts easily to fast pace work environment.
Skills : Microsoft Office, A+ Certification, Typing 50 WPM.
Description :
Researched account information to assist customers in utilizing various computer programs.
Compiled account information based on customer requests, paying close attention to detail to ensure accurate results.
Demonstrated the ability to adapt to changing work duties and additional responsibilities, learning quickly and efficiently.
Displayed the ability to work well as a part of a team, communicating with various departments to compile and share information to effectively serve customers.
Operated fax, computer, scanner, copiers, and other office equipment.
Trained new employees in following proper procedures and policies, assisting them in becoming more productive.
Verified that bank statements accurately reflected deposits, checks written, and withdrawals made on a monthly basis for individual customer accounts.
Experience
5-7 Years
Level
Executive
Education
Diploma
Senior Operations Representative Resume
Objective : To further my experience and be challenged with the opportunity to serve others by contributing to the achievement of organizational values and applying my professional skills and education.
Skills : Microsoft Office, Customer Service, Call Center Experience, Typing 70-80 WPM, 10-Key.
Description :
Provided sales and marketing department, clients, and traders with detailed account information.
Reconciled accounts with custodian information to our accounting system.
Provided traders and custodians with account information.
Identified and investigated any reconciling items.
Produced client reports on a monthly, quarterly, and annual basis.
Processed information in a timely manner in order to meet daily deadlines.
Calculated management fees, affirmed trades.
Experience
2-5 Years
Level
Junior
Education
B.A. In History
Senior Operations Representative Resume
Objective : Highly skilled Senior Operations Representative professional with in-depth experience in Microsoft Excel Macros/VBA, PLSQL Developer, customer service, payroll, and payroll taxes. Proven ability to provide team-spirited leadership, motivation, and communication with fellow employees, inspiring them to work at their highest level. Articulate and persuasive in dealing with management, peers, staff, and diverse clientele.
Skills : MS Office, Training Skills, Communication Skills.
Description :
Created easy to learn processes in excel that reduced time and effort and allowed the operations team to take on an increased number of payrolls and payroll operations tasks.
Trained and supported all coworkers in the new processes.
Processed enhancements created a tremendous metrics lift, and forwent replacing multiple full-time employees, also allowing the team to take on added responsibilities and projects.
Trained new associates and coworkers on various tasks, especially tasks pertaining to Excel and technical related issues, as well as assisted other departments with Excel and payroll questions.
Processed client funding, direct deposit returns, balance adjustments, funding adjustments, payroll processing, payroll rollbacks, monitored/troubleshot/balanced payrolls, and fixed errors, among many other payroll operations responsibilities.
Enabled Operations Representatives to take on triple the daily payrolls along with additional responsibilities by completely overhauling operations daily tasks by creating macros to make tasks much more efficient and accurate.
Went from pen and paper to the click of a button in excel, and trained all employees to transition seamlessly to the new processes.
Experience
2-5 Years
Level
Junior
Education
BS
Senior Operations Representative Resume
Objective : Senior Operations Representative professional seeking career advancement opportunities in the medical field with an emphasis on delivering quality, caring, customer service to meet a patient's medical needs. Possess strong knowledge of Respiratory and Durable Medical Equipment. Developed interpersonal skills, able to interact with a diversity of healthcare professionals and patients.
Skills : MS Office, Training SKills, Planning Skills.
Description :
Managed employee transfers, merit increases, promotions, and terminations to assist with personnel management.
Maintained records for account manager's attendance and disciplinary actions, and reported all disciplinary actions to corporate headquarters.
Maintained personnel files to allow for reporting and monthly staffing analysis.
Developed and implemented various spreadsheets to track and manage budgets.
Managed all approvals, denials, and responses to customers' application requests for enrollment in hardship programs.
Maintained data, fee waivers, reinstatements, and corrections of any misapplied payments.
Researched to determine allocations of data entry for a number of areas with a variety of sources.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Senior Operations Representative Resume
Objective : Seeking a Senior Operations Representative profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Data Entry, Customer Service, Management Skills.
Description :
Responsible for data entry of numeric dollar amounts of negotiable items prepared for deposit by Lockbox processing team utilizing ODE application.
Reconciled credits to corresponding debits, end of day balancing and reconciling of deposit totals, check to image using production copy equipment, deposit adjustments, accurate and efficient supplemental keying.
Keyed and verified alphanumeric data fields in accordance with the client's requirements for data transmissions and custom detail reports.
Generated and distributed reports.
Remittance Processing Support Process checks received for commercial clients in accordance with client-specific instructions and requirements.
Performed check negotiability review, identify and eliminate errors on checks presented, and prepare acceptable items for deposit.
Keyed to balance checks, invoices, and remittance back up documentation.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Senior Operations Representative Resume
Objective : Responsible for Operating a computer with facility management software; processing registrations and admissions balances cash drawer; prepares bank deposits, collects funds, issues receipts, and records transactions.
Researched financial accounts, openings, closings, international transactions, deposits, withdrawals, constant maintenance of suspicious accounts, or Black using internal measures along with the FBI and the bank's lawyers.
Ability to interpret financial code language to correct payments using Swift Financial Manual.
Repaired input and output SWF, TLX, Wanda, GMX, GMD messages.
Responsible for printing and SWF cashier checks.
Verified reports for accuracy.
Recognized for error-free processing o Performed cross-functional job duties to improve overall team productivity goals o Inter-departmental training with ATM Research and Item Processing X-Series National Special Instructions Support Data entry of deposit instruction worksheet utilizing Proof Correction System application.
Assisted in researching, processing payments, and maintaining accounts.
Experience
2-5 Years
Level
Executive
Education
Diploma
Senior Operations Representative Resume
Headline : To obtain a challenging Senior Operations Representative position that will utilize both my professional experience to contribute to the organization's goals while providing me with excellent opportunities for career development and personal growth.
Skills : Microsoft Office, Ten Key By Touch, Customer Service Representative, Banking/Credit Union, Safe Deposit Boxes, Opening New Accounts, And Cross-sell Products.
Description :
Utilized multiple operating systems to produce key documents from various sources in order to fulfill Customer requests from automation exceptions while adhering to Service Level Agreement and productivity standards.
Performed research if necessary and take appropriate steps to mitigate risk in a high-volume document fulfillment environment.
Researched and fulfilled Customer requests for deposit return items and provide legal replacement checks when warranted.
Subject matter expert in return items to peer-train and quality check associates on function.
Provided daily capacity reporting data for incoming cases.
Procured and fulfilled Customer and associate requests for tax documents.
Served as subject matter expert to peer-train associates on tax document fulfillment.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
