Senior Program Director Resume Samples

Description :

1. Recruited and selected new personnel; directed training; assigned duties/workloads and scheduling; outlined performance goals and objectives; conducted regular staff meetings.
2. Reviewed and evaluated progress of policies, programs, quality of services and employees.
3. Implemented change when needed.
4. Provided leadership and direction in the development of short and long-term goals and plans.
5. Communicated plans, policies, and procedures effectively to staff and public.
6. Monitored and managed department's fiscal system as well as its coordination with comprehensive YMCA annual budget.
7. Issued written and oral instructions that conformed to policies and procedures.
8. Prepared reports, studies and related information for decision-making purposes.

Experience

5-7 Years

Level

Executive

Education

Master's

Description :

1. Supervised nearly 90 staff including full time exempt and hourly and part time hourly employees in the areas of aquatics, fitness, kids club, membership, sports and welcome center.
2. Identified and recruited two new Board of Directors members, lead volunteer groups for NKY YMCA Golf outing, Fort Thomas Parade Independence Christmas Walk, Merchants and Music, Fall-O-Ween, Frostbite 5 Miler and Firecracker 5K.
3. Assisted in the restructuring of branch staffing model, unifying Membership, Member Services, Fitness, and Kids Club into the Member Experience Team.
4. Assisted in leading the branch to a positive net.
5. Managed and supervised program staff relative to administering, monitoring, and contracting with 208 private/public providers of care across various health disciplines generated $2m additional revenue for the program in one year.
6. Provided leadership and support for the annual community support campaign and effectively-identified major donors and cultivated major gifts for a large capital campaign project.
7. Ensured all programs intentionally supported the needs of the local community.

Experience

2-5 Years

Level

Junior

Education

Bachelor's

Description :

1. Handles all P&L Management Program- Specific Annual Business Plan and Budget Development Monthly Report Completion Employee Selection, Retention, Training and Development. 
2. Maintained time sheets and approval in appropriate payroll system Manages two hospital programs with 14 physician and administrative coordinators.
3. Supported the Regional Director of Operations (RDO) in data collection to meet Sound's performance objectives (core measures, patient satisfaction, LOS/CMI, and cost data) and other process improvement efforts.
4. Responsible for Performance objectives are established in cooperation with our hospital partners wherever appropriate, and in alignment with their goals.
5. Worked with various main office departments as well as our hospital partners and physician teams, to create operational plans, reports, and dashboards to meet these objectives.
6. Assisted with preparation of and participation in quarterly performance reviews with hospital leadership at this site.
7. Met regularly with the Chief Hospitalist to review site performance and identify opportunities and barriers.
8. Identified areas where Sound can help our hospital partners improve their operations.

Experience

5-7 Years

Level

Executive

Education

Bachelor's

Description :

1. Led teams of 3 - 7 staff to provide organization and portfolio financial analysis and management services to government agencies and nonprofit housing providers.
2. Deliverables include business models, cash flow projections, real estate portfolio analyses, staffing plans, and board training.
3. Negotiates and closes consulting deals.
4. Focuses on the long-term financial sustainability of affordable housing organizations.
5. Manages internal and external staff, resources and deadlines to award grants, produce publications, create departmental website, organize and attend workshops, and facilitate peer-to-peer exchanges.
6. Manages relationships with consulting clients, grant recipients, and Enterprise's national advisory board.
7. Responsible for the upkeep, cleanliness, and maintenance of all equipment and program areas.

Experience

2-5 Years

Level

Junior

Education

Bachelor's

Description :

1. Serves as a liaison between Maricopa County Juvenile Court, city court, probation officers, and juvenile offenders.
2. Develops, maintains, and manages curriculum for diversion programs.
3. Researches, writes and adheres to state and city grants.
4. Recruits, selects, trains, and supervises instructors for diversion classes.
5. Develops, collaborates, and maintains community relationships and memberships.
6. Informs and educates all constituent groups about the diversion programs and YMCA programs.
7. Ensures the quality and consistency of diversion programs.
8. Provides accurate records and appropriate reports in adherence with program and grant requirements.
9. Researches and implements best practices relating to juvenile justice.

Experience

5-7 Years

Level

Executive

Education

Bachelor's

Description :

1. Directs and supervises various program activities and staff to meet the needs of the community and fulfill the YMCA to ensure successful community engagement.
2. Develops and monitors a budget for community programs to meet fiscal objectives.
3. Recruits, hires, trains, manage and develop personnel.
4. Conducts fundraising and marketing campaigns to earn community buy-in, and involvement to fund various programs, operations and scholarships.
5. Develops and maintains collaborative relationships with community organizations and members.
6. Creates and implements policies & procedures in addition to conducting annual trainings and meetings for staff and volunteers.
7. Responsible for all aspects of creating and implementing youth sports programs for the local community.
8. Generates annual budget forecast and ensured all programs operated effectively within allotments.

Experience

7-10 Years

Level

Management

Education

Bachelor's

Description :

1. Managed, Motivated, Developed and Coached staff, volunteers and interns Coordinated Knowledge Management about Lighthouse Youth Center policies, process, and overall organization operations, including multiple programs and family services.
2. Developed on the job training and professional development programs for full time & seasonal staff to ensure the effectiveness in delivering the Lighthouse Youth Centers core mission of excellence in customer service delivered to all clients, families and community stakeholders Responsible for bringing new corporate funders, and community partners to the table to ensure yearly substantial increase in the Lighthouse Youth Center's fiscal operating budget.
3. Identified, Defined, and Developed corporate funding sources to support existing and planned programs in the amount of [] for the [] fiscal year.
4. Established, maintained, and monitored reporting requirements for approved funding, using state database for technical, financial, and other funder-mandated reports.
5. Managed Resource Call Center Operational strategies for ISBE Funding including: client needs assessment surveys, vendor performance monitoring, capacity planning, cost benefit analysis of services across multiple contract types including inbound/outbound crisis hotline, client resource support, & complaint escalation/resolutions Project Manager for HRDI Youth Employment Grant.
6. Monitored expenditures, reviewed budget forecasts, and established specific goal oriented time frames for achieving project objectives.
7. Developed 26 community partnerships to ensure organizations visibility, relevance and need for services in the local community.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Managed, developed and directly supervised three departments.
2. Developed and maintained budgets for each individual program.
3. Supervised, placed and trained Coordinators for each individual program.
4. Managed and supervised each staff w/ their own individual program supply budgets.
5. Served on the Youth Support Campaign to raise funds for families in need.
6. Developed and maintained positive working relationships with volunteers, organizations, and businesses to form partnerships and collaborations including mainline health, Nemours and te care.
7. Developed and managed a large budget and all day to day operations to ensure revenue, program goals, and expense targets were achieved.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Responsible for the fiscal planning and management of the budgets for child care, camping, teen, sports, and youth and family programs which totals over $1 million dollars annually.
2. Supervised the operations of the licensed Before and After School Child Care programs which services 6 Elementary and 3 Middle schools as well as the site at Bellwood.
3. Provided supervision and support for the licensed summer camping programs which received reaccreditation from the Camping Association.
4. Oversaw and give support to the teen programs including a 35 member Leaders Club, MGA, and Teens in Action Program.
5. Supervised and supported all sport programs, music programs, adult programs, and youth and family nights and events.
6. Provided leadership and support to all areas of the Midlothian Branch during its recent addition and renovation.
7. Coordinated all transportation issues of the branch.
8. Encouraged staff to attend trainings and seminars so they can continue their professional development.

Experience

5-7 Years

Level

Executive

Education

B.A.

Description :

1. Directs Population Health Research Studies: Lead in-depth research investigations to assess member disease states and design strategies to improve member health.
2. Directs Pilot Improvement Initiatives: Design and evaluate pilot initiatives to improve member health and contain costs.
3. Researches findings are used to develop benefit design changes.
4. Oversees development and evaluation of an Ambulatory Care Intensive Care Unit tailored to southeast Michigan.
5. Designs dashboards and statistical models to evaluate impact.
6. Designs market research studies to assess member needs.
7. Findings used to develop strategies to engage seniors in better understanding health plan options including Medicare Advantage plans, resulting in quality improvement and cost savings.
8. Develops strategies to reduce member gaps in care, with particular attention to prescription adherence, immunizations, and health screenings.

Experience

7-10 Years

Level

Management

Education

Ph.D.

Description :

1. Reviewed and evaluated progress of policies, programs, quality of services and employees.
2. Implemented change when needed.
3. Provided leadership and direction in the development of short and long-term goals and plans.
4. Communicated plans, policies, and procedures effectively to staff and public.
5. Monitored and managed department fiscal system as well as its coordination with comprehensive YMCA annual budget.
6. Issued written and oral instructions that conformed to policies and procedures.
7. Prepared reports, studies and related information for decision-making purposes.
8. o Budgeting, purchasing, program development, cost studies for program feasibility.

Experience

5-7 Years

Level

Executive

Education

Master Of Arts

Description :

1. Budget Responsibility: $1,200,000 Multi-Department Leader Responsible for Creating an Overall Excellent Experience for New, Existing and Potential Members, Program Participants, Guests, Volunteers and Community Partners, while Assisting to Lead Day to Day Operations.
2. Staff and Volunteer Leadership o Supervised nearly 90 staff including full time exempt and hourly and part time hourly employees in the areas of aquatics, fitness, kids club, membership, sports and welcome center.
3. Assisted in restructuring of branch staffing model, unifying Membership, Member Services, Fitness and Kids Club into the Member Experience Team.
4. The branch achieved over $2,000,000 in revenue in 2014 leading to the Branch Eagle Award.
5. Increased membership from $783,500 to $902,000 from 2012 to 2015.
6. o Assisted in leading branch to 2013, 2014, 2015 and 2016 Annual Campaign goal of $75,000.
7. Served as the staff lead for the Community Campaign raising over $25,000, assisted in branch Major Gift renewals and new asks.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Conducts all new employee orientation to acclimate new employee to program culture, hospital specifics protocols.
2. Maintain time sheets and approval in appropriate payroll system Manages two hospital programs with 14 physician and administrative coordinators.
3. Support the Regional Director of Operations (RDO) in data collection to meet Sound performance objectives (core measures, patient satisfaction, LOS/CMI, and cost data) and other process improvement efforts.
4. Performance objectives are established in cooperation with our hospital partners wherever appropriate, and in alignment with their goals.
5. Manage to these objectives.
6. This will require working with various main office departments as well as our hospital partners and physician teams, to create operational plans, reports, and dashboards to meet these objectives.
7. Assist with preparation of and participation in quarterly performance reviews with hospital leadership at this site.
8. Meet regularly with the Chief Hospitalist to review site performance and identify opportunities and barriers.
9. Identify areas where Sound can help our hospital partners improve their operations.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Applied Science

Description :

1. Lead teams of 3 - 7 staff to provide organization and portfolio financial analysis and management services to government agencies and nonprofit housing providers.
2. Deliverables include business models, cash flow projections, real estate portfolio analyses, staffing plans, and board training.
3. Negotiate and close consulting deals.
4. Co-founded the national Building Sustainable Organizations Initiative in 2010 to focus on the long-term financial sustainability of affordable housing organizations.
5. Awarded over $7 million in grant funds since 2011.
6. Project Management.
7. Manage internal and external staff, resources and deadlines to award grants, produce publications, create departmental website, organize and attend workshops, and facilitate peer-to-peer exchanges.
8. Relationship Management.
9. Manage relationships with consulting clients, grant recipients, and Enterprise national advisory board.

Experience

7-10 Years

Level

Management

Education

JD

Description :

1. Develops, maintains, and manages curriculum for diversion programs.
2. Research, write, and adhere to state and city grants.
3. Recruits, selects, trains, and supervises instructors for diversion classes.
4. Develop, collaborate, and maintain community relationships and memberships.
5. Informs and educates all constituent groups about the diversion programs and YMCA programs.
6. Ensures the quality and consistency of diversion programs.
7. (10% recidivism rate) Provides accurate records and appropriate reports in adherence with program and grant requirements.
8. Research and implement best practices relating to juvenile justice.

Experience

10+ Years

Level

Senior

Education

Teacher Certification

Description :

1. Developed and monitored a budget of for community programs to meet fiscal objectives.
2. Recruits, hires, trains, manage and develop personnel.
3. Conducted fundraising and marketing campaigns to earn community buy-in, and involvement to fund various programs, operations and scholarships.
4. Special event management and arrangement for annual community engagement events such as Healthy Kids Day, holiday parades, local school fairs, etc.
5. Develops and maintains collaborative relationships with community organizations and members.
6. Creates and implements policies & procedures in addition to conducting annual trainings and meetings for staff and volunteers.
7. Director of Youth Sports Responsible for all aspects of creating and implementing youth sports programs for the local community.
8. Generated annual budget forecast and ensured all programs operated effectively within allotments.

Experience

10+ Years

Level

Senior

Education

GED

Description :

1. Identified, Defined, and Developed corporate funding sources to support existing and planned programs in the amount of the fiscal year.
2. Project Lead/Manager of Illinois State Board of Education Special Initiative Grant.
3. Established, maintained, and monitored reporting requirements for approved funding, using state database for technical, financial, and other funder-mandated reports.
4. Managed Resource Call Center Operational strategies for ISBE Funding including: client needs assessment surveys, vendor performance monitoring, capacity planning, cost benefit analysis of services across multiple contract types including inbound/outbound crisis hotline, client resource support, & complaint escalation/resolutions Project Manager for HRDI Youth Employment Grant.
5. Monitored expenditures, reviewed budget forecasts, and established specific goal oriented time frames for achieving project objectives.
6. Developed 26 community partnerships to ensure organizations visibility, relevance and need for services in the local community.
7. Community Relations Liaison for Comcast Gold Ribbon Funding.

Experience

2-5 Years

Level

Junior

Education

BA In Political Science

Description :

1. Managed, developed and directly supervised three departments for the YMCA of Pueblo.
2. Child Development, Aquatics and Sports.
3. Developed and maintained budgets for each individual program.
4. All three programs totaled $200.000+.
5. Supervised, placed and trained Coordinators for each individual program.
6. Managed and supervised each staff w/ their own individual program supply budgets.
7. Staff trainer for all employees in CPR, First Aid, Child Abuse Prevention and BloodbornePathogens.
8. Served on the Youth Support Campaign to raise funds for families in need.

Experience

0-2 Years

Level

Entry Level

Education

BS

Description :

1. Developed an event concept that is well-aligned with company strategies.
2. Led planning process for the event from ideation to launch.
3. Developed marketing plans for events.
4. Managed budget for events.
5. Brief host committee members on logistics of hosting an event.
6. Prepared materials needed for hosting an event.
7. Managed speakers and logistics during an event day.

Experience

5-7 Years

Level

Executive

Education

B.A. In Elementary Education

Description :

1. Direct Pilot Improvement Initiatives: Design and evaluate pilot initiatives to improve member health and contain costs.
2. Research findings are used to develop benefit design changes.
3. Enhance Care Program: Oversee development and evaluation of an Ambulatory Care Intensive Care Unit tailored to southeast Michigan.
4. Design dashboards and statistical models to evaluate impact.
5. Statistical models integrate claims data, biometrics, and practice characteristics.
6. Market Research: Design market research studies to assess member needs.
7. Findings used to develop strategies to engage seniors in better understanding health plan options including Medicare Advantage plans, resulting in quality improvement and cost savings.
8. Gaps in Care: Develop strategies to reduce member gaps in care, with particular attention to prescription adherence, immunizations, and health screenings.

Experience

7-10 Years

Level

Management

Education

Ph.D