Senior Property Manager Resume Samples

Description :

1. Analyze company culture and structure to pinpoint obstacles while creating new pathways or adopting new models to build an atmosphere of solutions and forward moment.
2. Responsible for provided training & coaching staff & team members Teambuilding "My job is to make the team run successfully" accomplished by nurturing & coaching, but stretching beyond comfort zone to maximize personal & professional excellence.
3. Analyze budgets and expenditures to align with company visions, mission, and directions.
4. Familiar with property inspections Skilled in Rental collections, filing evictions in compliance with company permission and policy.
5. Responsible for the successful execution of balancing operational budgets.
6. Responsible for the successful execution of lease sales & renewals & customer service satisfaction.
7. Responsible for aesthetics & marketing to drive sales for potential residents Managed 1100 units collectively in Atlanta and Athens.
8. Responsible for collaborating with colleagues for improvement of student-instructor relationships.

Experience

7-10 Years

Level

Senior

Education

Master Of Arts In Education

Description :

1. Manage, coach, and mentor three staff, attaining minimal turnover.
2. Analyzed $3 million in overdue accounts receivable and implemented new processes including reminder letters, late fees, defaults, payor vacates; successfully reduced liabilities from $3 million to 1.6 million through discussions and negotiations.
3. Communicate with attorneys to file lawsuits, judgments and appear in court as representative; negotiated with a law firm to provide a 10% discount on services.
4. Created a program to supervise ingress and egress of multiple properties with attorneys providing estoppels and subordination agreements as requested and follow-up to obtain the return of clean documents from tenants.
5. Conduct training program and oversee staff while directing operations; recruit, coach, and retained motivated staff to ensure the office is running smoothly.
6. Negotiate with contractors to obtain the best deals without sacrificing quality; facilitate and retain vendors.
7. Create forecasting budgets, financial analysis, and budget review.
8. Responsible for performance is in accordance with budgets.
9. Schedules projects, job scopes in accordance with approved budgets.

Experience

10+ Years

Level

Consultant

Education

Bachelor Of Arts In Communication

Description :

1. Accountable for managing financial and operational aspects of multiple properties totaling upwards of 600 units including maintenance, vendor selection, and relations, marketing and advertising, survey studies, and market trend analysis.
2. Supervised staff including work allocation and scheduling, team meetings, and evaluations.
3. Prepared various reports and documents regarding performance, variances, tenant arrears, and tenant retention efforts as well as on any significant changes within the market or with general property conditions.
4. Interacted with tenants through community meetings to promote goodwill, clearly communicated property goals, and addressed any concerns to ensure the highest priority was given to occupant safety and satisfaction.
5. Effectively used in-depth knowledge of residential real estate, residential facility maintenance practices, asset and property management, and accounting standards and systems as well as strong financial aptitude.
6. Engaged in property management activities such as processing new applications, verifying references and financials, negotiating lease contracts, and composing, managing, and maintaining documentation.
7. Served as primary liaison with local HUD/Fair Housing offices and provided training to personnel on regulations.

Experience

7-10 Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Worked in a unique and challenging setting wherein the seven buildings of the park are owned by three separate entities requiring the management to provide customized financial reporting to each company for purposes of budget variance analysis.
2. Negotiated and administered all service contracts, new tenant construction, and the preparation and execution of all capital construction projects.
3. Had direct responsibility and supervision over an Assistant Property Manager, Administrative Assistant, and a seven-man maintenance and facility staff including two engineers.
4. Personally inspected each state of the art building and coordinate efficient and economical maintenance and repairs consistent with company-wide standards.
5. Nurtured a very close and results-oriented relationship with the building's tenants such as FedEx, United Health Care, Varsity Brands, and Pickering Engineering with the goal of providing cost-effective and unparalleled tenant services.
6. Heavily involved with the property leasing team in preparing for, and participating in, site visits by tenant prospects.
7. Responsible for preparation & deliverance of departmental syllabi, course assignments, and departmental lectures.

Experience

7-10 Years

Level

Senior

Education

Master Of Arts

Description :

1. Oversee the management of the properties, to include the multiple-craft custodial and maintenance services provided by a range of outside contractors and vendors.
2. Serve as the direct contact for any and all tenant concerns and or requests pertaining to any and all building-related issues.
3. Contact and place service orders with custodial and maintenance staff or specialty vendors/contractors.
4. Ensure all proper documentation is provided by the owner pertaining to the building in reference to bank and utility accounts and lessee information/documentation, including providing proper signage on properties.
5. Oversee activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of the unit; performs quality control inspections to ensure adherence to contract specifications and industry standards.
6. Solicit bids for maintenance contractors and construction projects, and participates in the selection of contractors.
7. Ensure all lease renewals are sent out by proper office staff approximately 60-75 days prior to expiration and ensure all responses are received within 45 days of expiration.
8. Market the properties available units/spaces with all agents and agencies associated with Property Management Company including any print or web advertising including their own website.

Experience

7-10 Years

Level

Senior

Education

Business Construction Management

Description :

1. Performed the following: project management, day, night and vacancy inspections, building permits process, new construction, supervision of tenant and capital improvements, in-house, and safety line preventive maintenance.
2. Managed the following contracts: irrigation, landscaping-grounds maintenance, general maintenance, HVAC, plumbing, electrical, fire and life safety, security, and local and state code building inspections.
3. Successfully executed in these areas: improving building value, creating preventive maintenance programs, and building high tenant retention.
4. Spearheaded a quarter of a million-dollar renovation project and saved almost half in construction costs.
5. Demonstrated strengths in lease negotiation as completed and negotiated contractual terms with tenants for lease extensions and new leases.
6. Interacted with brokerage department to select potential and existing tenants for various vacant spaces.
7. Organize and direct the perform effective annual apartment inspections of each unit, including home visits with each lease renewal.

Experience

10+ Years

Level

Management

Education

Masters In Real Estate

Description :

1. Directed operational management of a portfolio of office and industrial properties.
2. Drive asset enhancement through process improvement, development of simplification initiatives, financial planning and developing future industry leaders while maintaining customer service-centric philosophies.
3. Planned and managed capital and annual operating budgets for a diverse portfolio of 29 buildings - 1.5 million square feet of office and industrial properties.
4. Exceeded $14MM Operating Budget by 5% or savings of $600M, while increasing revenue by 3% on a $29M operating plan o Extensive experience in property renovations and repositioning.
5. Managed capital planning and implementation of projects on the portfolio, coordinated multi-year $14MM capital improvement projects.
6. Oversee diverse operational team at multiple office locations, achieved tenant/customer satisfaction survey scores that exceeded peer, and industry benchmark averages.
7. Developed organizational capability, and identified/communicated key responsibilities/goals to ensure the immediate team of direct reports promoted a successful attitude, confidence in leadership and teamwork to achieve business results.
8. Manage tenant common area maintenance reconciliations, resolved ongoing questions, concerns, and audits.

Experience

10+ Years

Level

Management

Education

Bachelor Of Arts

Description :

1. Manage all property operations for a $40 million high rise, Class-A office building within Milwaukee's downtown business district, and three suburban outlet malls.
2. Lead all operations teams, including Engineering & Procurement, Janitorial, Concierge, Security, Leasing, Project management, and Administration.
3. Establish team building and goal-orientated operating practices.
4. Facilitate project planning with property architects, general contractors, brokers, and other property consultants.
5. Develop strategies and lead the procurement and contract efforts for all property goods and services in accordance with an $8 million operating budget, to ensure compliance with corporate financial goals and initiatives, and to meet the expectations of all facility stakeholders, while mitigating the potential for risk and/or loss.
6. Review and assign contracts for projects, products, and services as needed according to property budgets and long-term capital plans.
7. Lead all project management efforts, to include a multi-year $6 million Riverwalk and parking structure renovation, as well as multi-year improvements to major mechanical systems.

Experience

5-7 Years

Level

Executive

Education

Certification

Description :

1. Managed ten commercial shopping centers, consisting of both office and retail space, combining a total of over Eight Hundred Forty-Three Thousand square feet.
2. Specific duties included: Financial - Responsible for the development, implementation, and administration of annual budgets for 10 properties, including quarterly re-forecasting.
3. Additionally, prepare and submit monthly variance reports for each entity and recommend capital expenditures, to include long-range capital planning.
4. Participate in the preparation of property conditions assessment reports, including visual inspections, budgetary planning, and oversight of upgrades.
5. Direct and coordinate the bidding and awarding of numerous service contracts.
6. This includes the development of scope and comparative bidding based on the created scope.
7. Services that were bid and managed included cleaning, waste removal, landscaping, and security.
8. Additionally, responsible for the development of scope, bidding and awarding of many onetime contracts, to include asphalt repairs, roof repairs, and various other maintenance issues.

Experience

10+ Years

Level

Management

Education

Bachelors of Arts

Description :

1. In charge of the NJ regional office operating a portfolio of shopping centers and office buildings.
2. Ongoing site inspections and evaluations, marketing, tenant relations, lease analysis, and administration, accounts payable approval, vendor contract negotiations, collections, supervision of tenant /landlord build-outs and improvements, representing owners in various legal matters, CAM monitoring, and reconciliation.
3. Development and implementation of capital projects, implementation and supervision of PM programs, budgeting, implementing and oversight of landlord build-outs and tenant Improvements Hiring, supervision, and termination of office and site staff.
4. New site assessments for potential acquisition,.
5. Verified that all customer complaints were handled promptly and appropriately.
6. Prepared specifications, solicited bids and approved subcontracts for building services.
7. Communicated effectively with owners, residents and on-site associates.
8. Followed up on delinquent tenants and coordinated collection procedures.

Experience

10+ Years

Level

Consultant

Education

High School Diploma

Description :

1. Managed a 1.3 million square feet portfolio, consisting of class-A & B office and industrial assets, totaling 18 buildings and 220 tenants.
2. Oversight and mentoring of a staff consisting of two Assistant Property Managers, two Property Coordinators and three Building Engineers.
3. Maintained relationships with the institutional partners to ensure clear communication and effective implementation of each strategic plan.
4. Coordinated and oversaw all tenant improvement work to ensure timely completion and within financial parameters.
5. Managed and led a class-A high rise team through the initial feasibility study and procedures for obtaining a Platinum Certification under LEED-EBOM.
6. Promoted productive tenant relations with high profile tenants such as IBM, Marriott International, MiMis Restaurant Group, Fisher & Phillips LLP, Venture Design, Saddleback Medical Group, etc.
7. Generated monthly report packets for each institutional and private ownership, to show the fiscal and operational performance of each asset

Experience

5-7 Years

Level

Junior

Education

BS In Hotel Administration

Description :

1. Duties include all direct contact with tenants, vendors, and clients, building construction, improvement, and repair oversight, preparation and distribution of property budgets, monthly reports, operating expense reconciliations, monthly property inspections, collections, directing of Property Coordinator and Property Administrator, and other day-to-day property management related items.
2. Contracted and oversaw lighting retrofit to the T-5 lighting system.
3. Contacted and oversaw numerous parking lot reclamation projects.
4. Contracted and oversaw over $5 million in tenant and building construction for numerous portfolios.
5. Projects include building sub-divisions and upgrades, tenant construction, FLS replacements and upgrades, parking lot expansions.
6. Contracted and managed several roof replacements for an industrial portfolio.
7. Directed and oversaw the upstart of an office/retail//warehouse flex building foreclosure portfolio including tenant notification, property management startup, and accounting startup.

Experience

7-10 Years

Level

Management

Education

License In Real Estate

Description :

1. Oversees and directs property management activities for a small, boutique firm related to its diverse commercial portfolio totaling over 1,000,000 square feet.
2. Supervise and direct activities of all operational and property management staff.
3. Set strategies for short and long-range organizational goals.
4. Manage operations for approximately 630,000 square feet of office, retail and industrial property.
5. Liaison to property ownership groups for all issues including reporting to owners, annual operating and capital budgeting, contract bidding and assignment, rent collections, oversee administrative and engineering/operations staff, construction management, tenant retention/relations.
6. Instituted a Best Practices policy with an emphasis on tracking certificates of insurance, vendor & construction contract standards and rent collection tracking.
7. Managed staff and residences including high-rise, garden-style condos, and commercial units.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Maintains the highest level of awareness of the status of properties in the portfolio and market conditions in the area.
2. Creates an annual operating budget for assigned properties and monitors diligently.
3. Conducts full property inspections on a regular basis and completes inspection reports.
4. Identifies and controls the physical safety and liability concerns at assigned properties.
5. Identifies retailers that should be enrolled in the STAR program, and is responsible for a comprehensive understanding of their business model and issues; provide recommendations on the action plans.
6. Works collaboratively with all internal departments to provide property information and address issues.
7. Takes an active role in resolving sensitive issues, complex inquiries, disputes and complaints from tenants and vendors.

Experience

7-10 Years

Level

Senior

Education

Bachelor Of Arts

Description :

1. Ensured optimum operational quality and maximized profitability for 3 residential properties that included a 574-unit high-rise, a 378-unit high-rise, and a 124-unit mid-rise.
2. Developed, managed and allocated budgets of $4 million to $5 million per property.
3. Created regular variance reports, conducted forecasting based on variance findings and presented all findings to Vice President of Operations.
4. Managed a staff of 25 (plus) full-time direct reports in departments such as front desk operations, maintenance, leasing and janitorial.
5. Ensured training for all employees, conducted all performance reviews and consistently enforced policies.
6. Oversaw all renovations and repairs, including two large-scale renovations valued at over $2 million.
7. Re-forecasted budgets to reflect anticipated lease terminations and lower traffic during highly intrusive renovations.
8. Carefully managed tenant relations during projects to reduce turnover to lowest possible ratio.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Arts

Description :

1. Managed 324 residential units consisting of houses and apartments.
2. Maintain accurate records of all transactions and submit on a timely basis (rent rolls delinquency reports, move-in/move-outs, etc.) Prepare monthly budgets and income projections in a timely and accurate manner.
3. Review of monthly, quarterly and annual financial reports.
4. Review monthly financial statements for accuracy, and explain budget variances in revenue, expenses and capital items.
5. Create annual operating budgets and reconcile operating expenses.
6. Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by corporate.
7. Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
8. Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Promoted to manage properties comprised of more than 1,200 multi-family units for properties ranging in size from 256 units to 471 units located in MA and CT.
2. Functioned as general manager for Bigelow Commons, a Class A+ 471-unit community.
3. Diverse responsibilities included building management and maintenance, marketing, leasing, tenant relations and retention, financial reporting, budgeting, collections, negotiating contracts with tenants and vendors.
4. Maintained the occupancy rate in 98% range through effective marketing, a thorough screening of prospective tenants and strong customer service focus.
5. Developed and introduced innovative marketing strategies that boosted revenue potential.
6. Supervised on-site managers, leasing, and maintenance staff in daily job tasks.
7. Inspected the physical appearance and condition of each property weekly.
8. Audited occupancy and financial performance to ensure adherence to management directives and goals.

Experience

5-7 Years

Level

Executive

Education

Degree

Description :

1. Managed and supervised staff and vendors to make certain properties are maintained.
2. Implemented short and long term strategies to increase property value, increase NOI, and reduce expenses.
3. Monitored lease expirations to establish pro-active tenant retention efforts Performed cost analysis of service and vendor contracts to ensure maximum service value and competitive CAM rates.
4. Provided asset management analysis to ensure NOI expectations are accurate and align with investor objectives.
5. Developed business plans for each property to identify opportunities for market development strategies.
6. Managed the preparation of annual budgets, forecasts, monthly reports, and variance reports Supervised the accounts receivable and accounts payable process, including the collection of rent, accruals, payment of expenses, common area maintenance estimates, tune-ups, reconciliations, compliance with lease terms, and preparation of all related documentation.
7. Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Perform administrative duties that are related to supervising them such as performance evaluations, providing training, leave administration, and overall support as needed.
2. Monitor their performance by speaking to customers, site visits, review of reports, and other documents and via spot inspections.
3. Ensure that they're performing their duties in an efficient manner and are complying with all regulations.
4. Plan major alterations and renovation projects for replacement of air conditioning equipment, new lighting, tenant improvements, and structural renovations.
5. Develop budget justifications, analysis, and recommendations for use by our center director.
6. Review design & specifications for customer requested work and prepare contract solicitation packages for contracting officer to solicit and award.
7. Work closely with the Child Care Center Director to assure that all maintenance/ janitorial, safety and security requirements are met.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Directed business functions for an upscale, mixed-use property with 460 units and 20+ staff members.
2. Initiated daily building inspections and examined vacant rooms/spaces to ensure readiness for prospective tenant viewings.
3. Directed engineering and janitorial staff and followed-up to ensure completion.
4. Ensured contractor operational efficiency during redevelopment.
5. Managed administrative tasks and resolved tenant/client issues.
6. Financial Growth: Spearheaded new property lease-up, successfully boosting occupancy of 100% through creative marketing strategies, including door-to-door marketing, mass mailers, radio advertisements, and launch parties.
7. Secured leases prior to move-in readiness by interacting with prospective tenants, promoting continuous financial stability and enabling owners to borrow against the asset to purchase more properties.
8. Achieved leasing team of the year and numerous budget awards.

Experience

10+ Years

Level

Senior

Education

Master Of Science