As a Senior Quality Manager, the professional will ensure that the products or services provided by the organization are fit for purpose and legally compliant, and meet the customer’s expectations. The job description entails overseeing the quality department and leading the junior quality manager and the workers working in the department. Duties executed on a day-to-day basis are mentioned on the Senior Quality Manager Resume as – ensuring the quality is consistent and meets both internal and external requirements; devising and establishing the company’s quality procedures, standards, and specifications; reviewing customer requirements, working with purchasing staff, setting standards for quality as well as health and safety, and defining quality procedures in conjunction with operating staff.
The nature of the work demands the following skills and abilities – proven work experience, a keen eye for detail and a result-oriented approach; solid understanding of quality control procedures, and relevant legal standards, excellent math abilities, and working knowledge of data analysis and statistical methods. A degree in Business administration and certification of quality control is required. As this is not an entry-level role, several years of experience working in various posts within the department are as well expected.
Headline : Quality management professional with experience and education in Quality Management, Quality Engineering, and System Development. Have experience as ISO 9000/ TS16949 internal auditor, 5S methodology trainer, Lean Manufacturing facilitator, Practical Problem-Solving facilitator.
Formalized enterprise performance planning in cooperation with VP and above executives.
Implemented a new timeline.
Aligned strategic projects to performance outcomes, helping HR to link results to bonus and employee assessments.
Enterprise business improvement methodology and augmented Quality Program with Six Sigma Capabilities for IT Services: Leveraged ITSM, Quality, OpX Program capabilities to integrate 6S.
Standardized scorecards.
Formalized organizational CM, chaired executive committees.
End-to-end Quality Program lifecycle.
Experience
5-7 Years
Level
Executive
Education
MS In Industrial & Systems Engineering
Senior Quality Manager Resume
Summary : Six Sigma Black Belt, Degreed Industrial Engineering with a solid background in Quality Management Systems development, implementation, measurement, and improvement in different industrial environments.
Responsible for all product quality-related issues providing responses to all customers, measuring the quality of all raw materials.
Communicated with suppliers, QMS quality responsible / liaison with the third-party certification company.
Managed incoming inspection, process/ product inspections, process and systems audit, calibration, documentation control, Corrective Action Process.
Developed and established an effective quality management system which includes Automotive proven techniques like APQP (FMEA, CONTROL PLAN, Capability and R&R Studies, SPC, PPAP) TOPS, LAYERED AUDITS, as a result, we achieved the main customer's goals and got in return some customer's awards like.
Kept the Cost of Poor Quality under 0.2% of total sales, reducing external ppm from 10,000 to 2,000 & internal from 45,000 to 2500 ppm's at final inspection, total scrap under 3 % of total sales, reducing inspection labor from 60 to 14 inspectors by focusing training procedures and trainer's efforts to help people make quality at the source.
Contributed to saving more than 20% of raw material annual purchases by developing 5 new suppliers.
Get and maintain ISO/ TS 16949 and ISO14001 third-party certifications.
Experience
10+ Years
Level
Senior
Education
BS In Industrial Engineering
Senior Quality Manager Resume
Objective : Senior Quality Manager will also be responsible for ensuring that those standards are adhered to, ensuring that all relevant data and information are available to support this, and reporting on performance against these standards.
Supervised Quality Operations, Quality Systems, Quality Engineering, Training, Documentation Control, and Complaint Groups that included six direct and eleven indirect Quality Assurance employees over a two-shift operation.
Responsible for the long-term plant Quality Assurance strategy, management of annual budget plans as large as $1.7 million, organizational plans, and implementation of technology.
Supported the development, maintenance, and improvement of systems for integrating product and process quality and reliability with design and development activities.
Applied, enforced, and improved the Quality System to ensure by objective evidence that components and finished products conformed to established specifications and that production and process controls are established and effective.
Acted as the facility Management Representative responsible for FDA/ISO inspections.
Reviewed and participated in issues and/or decisions related to FDA/ISO compliance.
Conducted audits of internal Quality Systems, raw material, and component vendors, and contract services to assure compliance with FDA Quality System Regulations, ISO, and EN standards.
Experience
0-2 Years
Level
Entry Level
Education
BS In Quantitative Business Analysis
Senior Quality Manager Resume
Objective : Senior Quality Manager is responsible for the quality process in the company. This includes ensuring that quality standards are met, both internally and externally, and driving continuous improvement of the quality systems. This person is also responsible for ensuring that the company is compliant with all government regulations and standards.
Skills : Quality Management, Project Implementation/Project Management, Training, Merger And Acquisitions, IT Release Management.
Description :
Conducted over 6,000 listening sessions at the local and national levels to ensure monthly productivity and quality goals were met.
Reviewed and participated in the resolution of issues and/or decision-making related to Quality Operations.
Directed and provided technical assistance for sterilization operations, environmental cleanroom monitoring, and microbiological testing for multi-site operations both domestically and internationally.
Led and mentored a team of 9 process managers.
Led and obtained ISO 9001 certification on the initial try.
Created a new software compliance process for products that did not fit into the current SQA process.
Implemented procedures for time and expense management, KPIs, resource management, etc.) Identified technical issues and provided cost-effective solutions.
Experience
2-5 Years
Level
Junior
Education
BA In Business Administration
Senior Quality Manager Resume
Headline : Highly qualified Senior Quality Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Process evaluations, auditing, lean/six sigma, problem solving, training, document management systems, APQP, supplier development, EH&S, facilities management.
Description :
Managed 50 to 150 employees.
Provided training assigned and delegated responsibilities to Quality Account Executives to ensure company and federal requirements were met monthly.
Managed Quality Account Executives to ensure productivity, workflow and ensured other month company goals were met.
Provided recommendations for hiring new account executives, managers, and quality managers.
Evaluated employee performance and administered salary changes and performance counseling.
Managed the department's budget, including the allocation of funds assigned to the community.
Developed and established an effective quality management system in all MWC's areas.
Experience
5-7 Years
Level
Junior
Education
BA In Business Administration
Senior Quality Manager Resume
Summary : Seeking an Operations or Quality Engineering or Management position with an established manufacturing or service company that desires new leadership and visions that can benefit from proven strengths in quality skills, customer relations, communications, innovation solutions, and strong operations abilities.
Skills : Metrics and Analytics, Strategy Development, Change Management, Process Improvement, Organizational Leadership, Regulatory Compliance, International Management, Risk Mitigation, Training and Development, Process Validation, Lean Six Sigma, Fluency in Spanish.
Description :
Led actions for improving and maintaining ISO documents.
Responsible for leading audits and validating the audits of other team members.
Led FEMA on key components.
Visited vendors to validate their quality control processes.
Was the expert on Process conformance and compliance to the M-gate development process.
Worked with Engineering to validate design improvements resulting in two products exceeding their quality goals by 42% and 27%.
Improved Compliance guidelines, reducing Engineering time needed to achieve compliance.
Assisted in setting up new software metrics programs on innovative products.
Experience
10+ Years
Level
Senior
Education
MBA
Senior Quality Manager Resume
Headline : Self-starting and self-managed expert with more than 18 years of diversified project management, strategic/analytical, and process improvement experience. Strong management and analytical skills. Change and action orientated, with a focus on continuous improvement.
Skills : Project Management, Process Improvement, People Management, Change Management, Technical Support, Business Analysis.
Description :
Partnered with senior management teams to identify and implement operational improvements in organizational design, effectiveness, and operational efficiency.
Performed process reviews, analysis, and re-engineering.
Demonstrated process effectiveness by identifying, tracking, and measuring quality metrics.
Created a comprehensive audit methodology.
Managed the organizational preparation and readiness for the CMMI Level 3 assessment.
Developed and operationalized a formal Project Management Organization (PMO) structure.
Developed and supported collaborative relationships with technical teams and end-users, participated in on-site visits required by maintenance and support agreements.
Experience
5-7 Years
Level
Executive
Education
BS In Math, Computer Science, Business Economics
Senior Quality Manager Resume
Summary : Results-oriented with extensive leadership experience. Lead, teach and mentor teams to create, analyze and continually improve business processes aligned with compliance to regulations, standards, specifications, business objectives, and customer requirements using the process approach. Proven ability to lead change and sustain improvements within the business enterprise and supply chain using Six Sigma and Lean methods for the prevention, reduction, and elimination of product and process deficiencies.
Skills : Developing Skills, Sales.
Description :
Supervised 13-15 call center representatives ensuring they follow the company policies, procedures, and HR guidelines.
Recruited, developed, trained, coached, motivated, retained, and evaluated qualified staff.
Reviewed resumes, conducted interviews, and made recommendations for suitable candidates in the sales and retention department.
Developed training, and conducted ongoing coaching to develop and advance representatives in their role to ensure employees have the necessary expertise and training to carry out their job.
Created performance improvement plans to develop and improve representative goals and ensure they meet and exceed the department and personal goals.
Developed and maintained a team that supports client program service and products effectively to exceed revenue and Net Promoter Score standards monthly.
Promoted a superior, customer-focused environment by managing the efficient delivery of quality service to customers.
Experience
7-10 Years
Level
Management
Education
B.S. In Business Management & Organizational Leadership
Senior Quality Manager Resume
Summary : Senior Quality Control Manager seeks a career opportunity for growth and advancement with a stable company that takes advantage of strengths. Accomplished and energetic with a solid history of achievement. Motivated leader with strong organizational and prioritization abilities.
Skills : People Management, quality control, auditing, planning, Operations Management.
Description :
Responsible for the overall quality of the fabrication facility overall shifts and report to the Director of Quality, Safety, and Environmental.
Responsible for ASME, Section 8, Division 1 Code compliance, along with compliance to the Quality Manual - ISO-9001, UL / CUL.
Along with a team of five inspectors, we ensure the inspection and documentation requirements of the quality control systems and customer contract requirements are met.
Perform contract specification/prefabrication reviews and contract-specific inspection and test plans for customers and internal staff.
Prime liaison with the ASME Authorized Inspector, customer, and third-party inspectors.
Publish the required quality documentation per customer contracts and publish the required inspection documents, records, material test certificates, Data Reports, writing and maintaining QPR's, WPS' and WPQ's, radiography interpretation, reports, and quality plans.
Required to establish and maintain quality indices to provide preventive and corrective actions to support the corporation's ongoing lean and continuous improvement black belt projects and initiatives.
Experience
10+ Years
Level
Senior
Education
Course Completions
Senior Quality Manager Resume
Objective : A results-oriented Quality leader with a proven record of process improvement, organizational development, and strategy development/implementation in support of business needs. Enjoys learning and new challenges while working in a team environment. Extensive experience in developing, implementing, and improving Quality Management Systems in support of ISO 9001, ISO 13485, and FDA compliance while maximizing efficiency and value to the business.
Skills : Microsoft Excel, Quality Management.
Description :
Supervised Quality Engineers and Technicians in the section.
Developed and implemented QA Program for the mobile operator company.
Trained and mentored administrative and technical workers in QA Activities for the company.
Established about 327 job descriptions for all positions in the company.
Established about 130 the up-to standards business processes and procedures.
Maintained about 3400 activities of quality processes according to ISO 9001 2015, eTOM, ITIL.
Established a 61-business process for automation system.
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