A Senior Service Engineer undertakes responsibility for maintaining and correcting products that are sold to customers. While exact duties are determined by the nature and scope of the work, the following are certain core duties listed on the Senior Service Engineer Resume – offering off-site corrective and preventive maintenance; providing after-sales technical support solutions; addressing the inquiries, concerns, and requests with regards to products and services; evaluating and solving problems of the customer, assisting in installing the equipment, analyzing and inspecting findings; repairing and testing equipment, providing customers with regular reports, making recommendations to junior and new maintenance technicians, and offering feedback on product development features and functions.
Excellent analytical and problem-solving skills are mandatory for this role. The person should be familiar with all parts of the products and be familiar with electrical and mechanical procedures. Strong communication skills both verbal and written skills are needed to relay proper solutions to the customers. A relevant technical degree is a minimum requirement for this role.
Objective : Responsible for Acting as a Subject Matter Expert on at least one core workload (SharePoint, InTune, Exchange, Skype for Business, Microsoft Teams) in order to assist a broad set of customers.
Skills : Microsoft Windows, VMWare, SAN, Hyper-V, Xen, Servers, Datacenter.
Description :
Lead, achieved measured Business Continuity and Proficiencies through Cloud Service Design.
Architected and Delivered Solutions: Lead Design & Delivery of Application Insight 'Telemetry' on Microsoft Cloud Platform.
Provided historical data on System Usage, Availability, Performance, and Client data.
Resulted in 20% response time improvement.
Completed 6 Sigma training.
Ensured service technicians use Service checklist, apply contact number sticker, check the tools & jig usage, check the timely ordering of parts by technicians.
Supported B2B clients in order with their Service issues and handling Technical issues or quality issues reported after receiving commissioning report.
Experience
2-5 Years
Level
Executive
Education
GED
Senior Service Engineer Resume
Objective : To accomplish organizational goals working for Multinational Company. Want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. I want to excel in this field with hard work, perseverance and dedication. I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.
Associated with the Planned Maintenance System incorporated for the vessels under the company's management.
Updated of Certificates of Statutory & mandatory certificates.
Serviced, repaired, and rebuilt edms in house.
Ordered parts as needed.
Installed machines and trained customers.
Searched for vendors that could supply parts that exceeded manufacturer specifications at competitive prices.
Prepared machines for shipment and loaded on trucks using a forklift.
Experience
2-5 Years
Level
Executive
Education
BA
Senior Service Engineer Resume
Summary : Responsible for performing root cause analysis using 7 step problem-solving methods for error correction of system-level problems relating to calibration, controls, hardware, software, data links, and troubleshooting trees.
Lead maintenance activities through to customer acceptance, providing customer training and onsite support for 17 tools in lab and FAB environments.
Assessed situations and made efficient and effective decisions despite limited information.
Responsible for the identification and resolution of customer issues, formulating effective service delivery plans, and then following through to produce the proper service activity documentation in a timely manner.
Solved problems while exhibiting professional judgment and maintaining customer relationships and expectations.
Demonstrated ownership in difficult circumstances and applied effective priority management in multiple event scenarios.
Experienced in diagnosing complex system problems providing telephone and email support with customers and field service engineers.
Tracked the progress of service escalations and gathered resources to quickly address issues, providing global onsite support when necessary to aid in the resolution of issues.
Experience
10+ Years
Level
Senior
Education
BA
Senior Service Engineer Resume
Summary : Over 7 years of Senior Service Engineer Professional experience in Application and Technical Support of Air Conditioning systems. Highly Productive in handling task, a creative problem solver who rapidly adapt to a change Dedicated and focused, able to prioritize and complete multiple tasks and follow through to achieve goals at work.
Skills : MS Office, Data Entry, Communication SKills.
Description :
Provided a solution to technical queries raised by service center Engineers and schedule Onsite training to the service center to authorized Service Partners.
Prioritized visit based on strategic countries &warranty volume and suggest improvement plans to Service Center management to improve service infrastructure, tools & technician efficiency.
Scheduled Training for Commissioning engineers within UAE and Investigate the actual defect of the reported problem and provide the solution.
Monitored and managed quality issues [Weekly] Schedule & carry reworks for units based on information provided by the factory.
Supported the Sales team by conducting installation/commissioning training.
Visited the customer site along with the B2B service engineer to resolve complex cases.
Conducted regular Visit ASC workshop to monitor the Repair procedure and verify the parts used against the defect symptom indicated in the system.
Experience
10+ Years
Level
Senior
Education
MS
Senior Service Engineer Resume
Headline : Hardworking, organized, Senior Service Engineer professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : ConnectWise, NAble Remote Management, Hyper-V, VSphere, Exchange Server, Windows Server 2008, Linux, SonicWALL, DNS.
Description :
Utilized adept troubleshooting and issue resolution skills to provide field support to local and global distributor field service engineers (DFSEs) for over six years.
Global onsite supported for customer critical segment and key accounts.
Troubleshoot and resolved a wide range of issues for large-scale and smaller customers alike.
Collaborated frequently with other functions, including Controls and Sales Application Engineers, to resolve critical issues as well as meet with end users on behalf of Cummins.
Used CodeWrite on a daily basis to understand fault code logic and PCC processes.
Found issues in code and recommend changes that need to be made.
Developed and provide training globally for 7-Step (Common Global Process Owner).
Experience
5-7 Years
Level
Executive
Education
BA
Senior Service Engineer Resume
Headline : Seeking a Senior Service Engineer profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Field Service Computerized Tomography, Excellent Customer Service, Technical Support CT Medical Imaging, Multivendor Business Medical Imaging Equipment/Contracts, Etc.
Description :
Maintained complete responsibility for several CT and Pet/CT sites throughout Orange and Los Angeles counties.
Responsible for equipment service repair, planned maintenance, parts usage, system up-time, and overall customer satisfaction.
Provided remote technical support for local areas using state-of-the-art remote connectivity.
Utilized advanced remote diagnostic tools along with UNIX/LINUX which allowed for quick response and greatly reduced downtime for end-user customers.
Provided national support for all multivendor CT (Computerized Tomography) systems throughout the United States.
Set up complex networking systems using Dicom 3 protocols.
Ordered parts, processed part returns, managed vehicle, overtime, expense reporting, and various administrative tasks.
Experience
5-7 Years
Level
Executive
Education
BS
Senior Service Engineer Resume
Headline : To obtain a full-time Senior Service Engineer position that will fully utilize my extensive knowledge in CNC machine tool service, modification, installation, and calibration, with emphasis on my strong communication and customer service skills. Desired Occupation: Field service technician.
Skills : Communication Skills, Customer Service, Operating Skills.
Description :
Supported Aftermarket Business Activities and Parts Sales in N & S Americas Countries.
Managed the Local Parts Inventory (Warehouse) and Tools Shop.
Coordinated Import, Freight, and Forwarding of the Spare Parts.
Performed duties of Service Engineer.
Established Local Inventory for Aftermarket Spare Parts Sales.
Arranged and Localized tools and fixtures to cover the full range of equipment service.
Improved Service Network and Response Time for Customers in N & S Americas Countries.
Experience
5-7 Years
Level
Executive
Education
Diploma
Senior Service Engineer Resume
Headline : Responsible for Building a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Device Management, Admin), to leverage in case of escalations, as well as to drive product improvements.
Monitored and gauged systems (inclusive of PC-based networked systems) on merchant marine vessels during vessel operations/ shipyard installations worldwide.
Responsible for repair and maintenance of existing systems, acting as a liaison between Bergan engineering department and shipyards/owners.
Responsible for on-site operator training.
Provided updated engineering information, and helped create and document solutions to installation problems.
Provided technical training and management to installation and repair crews worldwide.
Performed Research and Development testing of new designs, products, and software, providing appropriate documentation.
Performed electronics production, mechanical production, and quality testing of control cabinets, wiring harnesses, printed circuit boards, electronics modules, and both PLC and PC-based control and monitoring software in an ISO 9003 environment.
Experience
5-7 Years
Level
Executive
Education
BS
Senior Service Engineer Resume
Objective : To establish a long-term career in a company where I may utilize my Senior Service Engineer professional skills and knowledge to be an effective Senior Service Engineer and inspiration to those around me.
Skills : Project Management, Problem Solving, Technical Support, Technical.
Description :
Developed service plan strategies on critical care equipment.
Provided training for service engineers/technicians and hospital staff.
Project management, customer service, equipment asset management Provide system specifications for networks Certified on autotransfusion systems, certified on Mennen Cardiac Cath-Lab 9000 Unix(Sparc 5 workstations),.
Supported services for medical computer systems.
Designed compiled relational database applications, single and multi-user versions Program and service industrial proportional control systems, Steris sterilizers, repair and calibration of life support electronic.
Created templates for wiring harnesses and control cabinets to decrease production man-hours and increase profitability.
Used Aftermarket Service Planning and Management.
Experience
2-5 Years
Level
Executive
Education
BS
Senior Service Engineer Resume
Headline : Responsible for Partnering with distributors, dealers, and customers to support the investigation of complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity, and criticality.
Skills : Production Management, Obd 2 Diagnostic System.
Description :
Provided Field Services to a customer base in the Southwestern United States Region.
Included troubleshooting existing WDPF and Ovation DCS control systems.
Participated with various projects and programs such as Six Sigma to further enhance processes, resulting in high-quality service and quick resolutions to various complex issues.
Experienced with web-based applications and communication protocols (TCP IP) as they relate to data acquisition and other interface and engineering tools.
Duties included start-up and tuning for steam turbine controls and BOP controls.
Managed project schedules, manpower requirements, and junior engineers during the design and implementation phases of the projects.
Specified and procured instrumentation and electrical components for the projects.
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