Senior Technical Manager Resume Samples

Description :

1. Collaborated with executives, product management, and customer service in creating product roadmaps.
2. Established a new engineering organization and transitioned several products lines to the new organization.
3. Managed 20 developers hiring, training, assigning to projects, choosing roles that fit their strengths.
4. Introduced continuous build/integration, test driven development, and improvements that reduced time to market, improved predictability, and reduce customer issues by 75%.
5. Created a culture of innovation, continuous improvement, and customer focus within the organization.
6. Maintained a high employee retention rate in areas with traditionally high turnover.
7. Reduced the turnaround of customer issues from >90 days to < 20 days.

Experience

10+ Years

Level

Senior

Education

Master Of Science

Description :

1. Assumed leadership over projects that were falling behind.
2. Delivered Avaya's first virtualized and cloud based messaging solution.
3. Introduced tools to provide product stakeholders with KPI's for engineering performance.
4. Successfully managed a project team of 15 consultants responsible for the development of a custom and third-party information systems application that required the successful conversion and integration.
5. Supervised a team of 35 technical employees that provided 24X7 IT support of the company's 800+ employees.
6. Designed, developed and modified enterprise computer applications software or specialized utility programs.
7. Optimized the Company's operational efficiency by designing and customizing software for internal clients.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Managed and monitored AIN network design and installation projects.
2. Installed and configured routers at eight core network sites, reducing startup costs associated with the installation of ISCP, LNP, NDB, and RMS systems by instituting a plug and play methodology.
3. Developed and implemented the configuration for the Open Shortest Path First (OSPF) protocol, in a Unix environment, used in the ISCP and RMS systems.
4. Provided Tier 2 technical support to the Intelligent Network Systems Support (INSS) team, with emphasis on the integration of IBM systems with multiple network interfaces into the AIN network.
5. Ensured protection of the AIN network by installing and implementing two firewalls.
6. Designed and installed an Internet Caller ID routed network with two IBM-based firewalls using HACMP for high availability and FireWall-1 software.
7. Served as a major contributor to the Network Operations Technical Forum (NOTF), and was key presenter/participant with Bellcore and IBM.

Experience

2-5 Years

Level

Entry Level

Education

Education

Description :

1. Responsible for the network design on different projects carried out by the company.
2. Provided level III support for the network and VoIP departments of the company.
3. Sponsored the use of the OSPF routing protocol in ta computer based platform on the ISCP at the Network Operations Technical Forum (NOTF) and ISCP Users Group.
4. Designed and implemented an SQL Server 6.5 database through reverse engineering, which enhanced and normalized HMO/PPO customer requirements using Interactive Voice Response (IVR) technology.
5. Designed a database using Visual Basic and VB VOICE installed on a Windows NT system to provide support to an existing IVR system through the use of Geo Access and Geo Networks.
6. Designed database to access records from both AS/400 GENELCO and HP3000 AMISYS systems, and present data through an Access front end to produce Insurance company regulatory correspondence (approximately 150 different document types) to ensure company compliance to regulatory requirements.
7. Developed Visual Basic application to maintain data in the new database Developed, installed and maintained IVR systems providing data extracted from the AS/400 and stored in an SQL server based on preset criteria and caller-supplied parameters.

Experience

10+ Years

Level

Senior

Education

B.S. In Computer Science

Description :

1. Overhauled the Mobile Development group on the brink of abandonment into a thriving and successful mobile development team.
2. Re-established the Seattle mobile technology team as the dominant AOL mobile group.
3. Created new processes and mechanisms allowing other product groups within AOL such as Instant Messaging (IM) and E-Mail to work on mobile devices Mandated that all project plans be written with Microsoft Project.
4. Conducted reviews and coached team on making project plans more accurate.
5. Successfully lead the development efforts to create a new AOL messaging application on the Microsoft Windows Mobile platform using C#, .Net, and C++ including supporting servers within an 8-month period.
6. Introduced buddy groups to create stronger QA testers by teaming them up with software engineers.
7. Managed multiple engineering teams to design, develop, and deploy the application and platform for the nation's largest telecommunications voice mail, content by phone, and speech recognition control system for the AOL by Phone product line.

Experience

10+ Years

Level

Senior

Education

BS In COMPUTER SCIENCE

Description :

1. Manage a team of eleven engineers .
2. Continuously upgraded the systems, monitored quality of service, responded to operations and marketing's requests for phased enhancements simultaneously handling production issues.
3. Successfully navigated within AOL's highly matrixed environment to prioritize resources and project time amid the increasing high volume of enhancement requests from Product Marketing and AOL executives.
4. Organized and created 4 development teams that consisted of the Application, Core, Speech, and Data Infrastructure teams.
5. Spear-headed the re-factoring of the application systems moving off the C++/Win2K architecture to Linux/Apache, VXML, and Java Script.
6. Supported claims processing system that enabled company to quickly respond and negotiate terms.
7. Spearheaded initiatives to restructure software product development processes to increase productivity.

Experience

2-5 Years

Level

Junior

Education

BS In Chemistry

Description :

1. Adepted in building strong relationships with IT staff, customers, vendors and third party contractors.
2. Recognized for delivering leading edge solutions that consistent meet complex business requirements.
3. Provided leadership and vision for the IT department include strategic planning of information systems.
4. Developed strategic direction for the information systems plan including technology deployment plans and departmental budgets.
5. Directed all information technology and network system deployment and maintenance including all IT infrastructures.
6. Managed the electronic Quality Management System and the CAPA program.
7. Reduced the recurrence of quality issues and improved timeliness metrics.

Experience

5-7 Years

Level

Executive

Education

MBA

Description :

1. Responsible for the on call support (24x7) that resulted in up-time reliability rate above 98%.
2. Trained and assisted other function groups with their investigations and the use of the Quality Management System.
3. Investigated unplanned deviations and determined root causes.
4. Identified, implemented, reviewed, and approved corrective and preventive action plans.
5. Provided weekly and monthly quality metrics for management review.
6. Assembled and prepared documents for external inspections.
7. Responsible for ensuring a safe working environment during all testing activities within the laboratory.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Improved customer satisfaction and leading process and infrastructure improvements to enhance cost effectiveness of product testing and validation.
2. Supported the certification of 7 engineers in Design for Six Sigma methods in 2007.
3. Managed project teams of 4-30 resources (company, client and third party resources across all phases of the project life cycle using MS Project.
4. Responsible for managing a team of Java developers that developed SOA architecture projects using WebLogic Server with strong JMS, SOAP, HTTP and Oracle backend database.
5. Created documentation to capture iterative processes that meets client objectives.
6. Developed and implemented master project plans and risk mitigation plans.
7. Fiscally responsible for estimating and maintaining project budgets ranging from $500,000 to $1M.
8. Managed client expectations, anticipates operational and tactical risks and track them.

Experience

10+ Years

Level

Senior

Education

Executive MBA

Description :

1. Clarified, identified, and tracked requirements and issues, remove barriers, resolve minor project issues and escalate immediately where required.
2. Operationally responsible for AOL's authentication and member registration systems.
3. Worked with development staff to improve application code, reduce outages and improve the customer experience.
4. Built the first operations team at AOL whose sole focus is member registration.
5. Monitors, alarms and real-time graphs were introduced.
6. Engaged with 15+ business partners in cross domain business functions.
7. Managed Verizon.com eCommerce channel driving a sales mix from 9% to 20% by leading best-in-class customer experience through integrated content management, site personalization, search engine optimization (SEO) and social media platforms.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science