Service Center Manager Resume Samples

Description :

1. Selected for National Linen's Management Program which involved cross-training in multiple roles and environments and culminated in management of Service Center operations.
2. Supervised 21 direct reports across sales, service, and administrative departments for a commercial linen sales/rental operation with annual revenue in excess of $3.6 MM.
3. Managed internal training and in-service seminars in the areas of safety, OSHA compliance, sales, product knowledge, and administration.
4. Supervised driver education and fleet maintenance programs. Performed in-depth financial risk/reward analysis.
5. Cultivated profitable, working relationships with a diversified set of major linen users.
6. Implemented numerous change initiatives credited with increasing cash flow while eliminating process redundancies, curtailing inefficient resource allocations, improving safety record, and reducing expenses, yielding A 40% increase in weekly sales.
7. Supervised 11 direct reports working as Route Sales Representatives who were tasked with developing new commercial accounts and servicing existing customers.

Experience

10+ Years

Level

Consultant

Education

Associates

Description :

1. Maneuvered the creation and set up of DHL operations at the Q-West Air Force base which included customers' search, air-side operation system, compound location, and accommodations.
2. Handled the whole gamut of operational activities of DHL services including but not limited to outgoing materials, flight materials, flight numbers, shipping methods, and any unusual activities.
3. Ensured all shipping material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations, and government regulations.
4. Managed the overall logistics operations by performing warehousing and distribution tasks.
5. Monitored service center's performance against productivity, service standards, security/cost targets and assured implementation of actions to reverse identified areas of under-performance.
6. Effectively networked with US military command, Iraqi military command, 2 US contractors and Coalition members for gaining support for mailing packages, letters, etc.
7. Verified the USPS outbound mail are transmitted on time safely and ensured they are executed in line with service, quality, security and cost performance standards/targets within one/more service centers.

Experience

2-5 Years

Level

Junior

Education

Bachelors of Science

Description :

1. Managed a medium-sized electric motor service center focused primarily on pulp, paper, and chemical industry customers and the industrial base with over $3.9 million in sales per year.
2. Operated a twenty-four hour facility with a foreman, sales representatives, customer service staff and office manager, and 12 hourly mechanics, winders, and machinists.
3. Customers included key firms such as Degussa-Huls, Ciba Specialty Chemicals, Acordis Fibers, and Olin Chemical.
4. Assigned to this position after sale of the Horner business to Eastern Electric to create a bridge between the new owners and customers as well as employees during the transitional period.
5. Prepared monthly sales forecasts and operations reports for the senior management team at corporate headquarters.
6. Won a 5-year motor repair contract with Olin Chemical during a competitive bidding process against three other companies by developing confidence and trust with the purchasing and maintenance managers of Olin.
7. Installed a safety program that included steps to ensure OSHA compliance, systematic reporting, operator training, injury reporting for Workers Compensation, and new DOT compliance procedures including daily truck inspections.

Experience

7-10 Years

Level

Senior

Education

Bachelors of Science

Description :

1. Responsible for organizing, staffing enforcing and accomplishing all service center activities in an efficient and economical manner as well as within established budget guidelines consistent with corporate objectives.
2. Observes, inspects and measures service center performance in order to identify areas of opportunity and develops and implements performance engineering solutions to identify problem areas.
3. Maintain superior internal and external customer relations, consistent with company policies.
4. Receive constructive criticism and praise in a business-like fashion and maintains a professional, positive attitude.
5. Analyzes revenue statistics, identifies sales opportunities and work closely with the Director of Sales/Marketing in developing client solutions.
6. Keeps fully informed regarding competitive developments and situations within the assigned geographic service area.
7. Constantly trains develop and evaluate all service center personnel work performance as well as for the initiation of personnel records documentation.
8. Is responsible for the recruitment of prospective employees, including screening, qualifying and interviewing in conjunction with Region Manager and/or Director of Sales/Marketing.

Experience

5-7 Years

Level

Executive

Education

General Studies

Description :

1. Oversaw all aspects of the Operations Service Center, Aircraft ramp operations and courier routes; including facility maintenance, hiring, employee training, employee reviews, disciplinary actions, service performance, Operations budgets, FAA audits and OSHA logs and reporting.
2. Responsible for performance and audit results of three contractor staffed substations.
3. Managed through Airborne and DHL merge while creating an impressive reorganization of internal audit items.
4. Managed the Memphis TN Aircraft Ramp Operations passing all FAA Safety and Security audits.
5. Managed 40 route couriers, aircraft operations including 7 feeder aircraft, DC8 aircraft and 6 line haul routes which serviced the Sacramento district.
6. Consistently met service goals for 12,000 average delivery shipments per day.
7. Directed Outbound performance planning including sort functions and equipment requirements Met with independent contractor managers and conference independent contract owners on a daily basis to review daily performance shortcomings and successes.

Experience

7-10 Years

Level

Senior

Education

Bachelor's

Description :

1. Oversee logistics operations consisting of 6 managers, 6 supervisors, 100 material handling associates, 4 drivers.
2. Developed and operated required end-to-end product supply chain in alignment with cost, customer quality/reliability, and other key deliverables.
3. Exercise approval authority over annual budgets, capital expenditures, and pricing models.
4. Maintain full operational control include safety & environmental, continuous improvement, employee relations and P&L accountability for 56M plus account portfolio.
5. Responsible for $56.5M in revenue objectives. Generated a 22% sales increase by driving organic business growth.
6. Identified and reduced profit leaks to increase margin 5% Reduced overtime by 7.5% to recover 1.8% margin
7. Turned around an underperforming operation by fostering a positive work environment with employee and customer, improving processes, and building a new infrastructure capable of sustaining performance goals.

Experience

2-5 Years

Level

Junior

Education

Bachelors of Science

Description :

1. Manage a 72 door facility with a staffing of 99 employees. Manage 9 office staff, 1 Operation Manager, 5 Operation Supervisors, 24 Dockworkers, 16 Road Drivers, 38 City Drivers, 1 shop Supervisor, and 5 Shop techs.
2. Plan, organize and manage the work of all employees to ensure that the work is accomplished in a manner consistent with organizational requirements.
3. Monitor operation to ensure that staff members comply with administrative policies and procedures, safety rules and government regulations.
4. Promote a safe work environment by conducting monthly safety audits, implement and attend group weekly safety meetings perform by leadership. Collaborate with the leadership team to formulate and implement schedule and policy changes, procedures, goals, and objectives.
5. Implement company policy in all matters including hires, disciplinary issues, and terminations.
6. Plan the daily manpower needs to ensure customers' freight is delivered and pick-up timely.
7. Responsible for the clean and safe working conditions of the facility and equipment.

Experience

10+ Years

Level

Management

Education

Business Administration

Description :

1. Planed and scheduled all facility and warehouse operation activates including receiving, storing, shipping, handling returned/damaged goods, maintained and administrative activities to ensure customer requirements are met, policy and procedures including EH&S are adhered to and the facility is maintained to ISO & GMP compliance.
2. Prepared and managed budget, revenue and account analyses.
3. Ensured the accurate and timely preparation, processing, distribution and retention of all necessary reports and records regarding warehouse operations.
4. Directed and oversaw job assignments and plan daily labor schedules.
5. Directed warehouse supervisory personnel to achieve prescribed objectives.
6. Full supply chain responsibilities for 1.6m in product Transportation including two trucks and drivers.
7. Monitored the cleanliness and working condition of all equipment and oversees adjustments and/or repairs as necessary.
8. Ensured current and accurate inventory control for each account.

Experience

2-5 Years

Level

Junior

Education

Bachelors of Science

Description :

1. Responsible for managing all aspects of day-to-day operations and administration.
2. Manage customer service deliveries, account maintenance and route sales, facilities and fleet maintenance, service center personnel, service center operating budget and expense control.
3. Proactively drive new sales, route sales, customer audits and inventory control, contract renewals, and accounts receivables to exceed company goals.
4. Provide team leadership, guidance, and development for Route Sales Personnel, Sales Representatives and Management Team to ensure outstanding customer service and to maintain a high level of focus on customer retention.
5. Responsible for recruiting and hiring all service center employees.
6. Hold weekly performance meetings to review activity reports and results for the week to ensure goals are achieved for the month, quarter and year.
7. Followed up with customers to ensure they were happy with services and we had exceeded their expectations for quality and performance.

Experience

10+ Years

Level

Consultant

Education

Bachelors of Science

Description :

1. Manages the quality repair of rail cars and inspections of rail cars for defects and unsafe conditions within a train yard and on the line-of-road.
2. Leads direct and executes servicing, repair, and preventive maintenance of locomotive and equipment.
3. Ensures that work in Locomotive and Car Operations is performed safely according to CSX Transportation (CSXT) safety rules, and is compliant with the American Association of Railroads (AAR), and Federal Railroad Administration (FRA) regulations.
4. Communicates best practices in safety, budget, quality, and production, and identifies opportunities for continuous improvement within the assigned area of responsibility.
5. Handles conflict and solves problems as they occur. Encourages others to work collaboratively.
6. Complete training activities to manage car inspections, train yard, line-of-road or directs servicing, repair, and preventive maintenance of locomotives ensuring that work is performed to meet CSXT, FRA, and AAR regulatory standards.
7. Responsible for operations efficiency including expense tracking, vendor choices, etc.

Experience

7-10 Years

Level

Senior

Education

Associates

Description :

1. Provided strong, positive, and in-store operational leadership as general manager responsible for all day to day operations.
2. Built store sales through a relationship-oriented marketing approach to local businesses.
3. Implemented corporate promotions to maximize sales and create a positive selling environment.
4. Promoted corporate brand and culture of customer service at all times; ensured exceptional quality and service.
5. Recruited, hired and trained all store employees; delegated and empowered employees to manage and be held accountable for daily operations of their respective departments.
6. Oversaw cash handling, customer service, merchandising, human resources; administration, strategic business planning; and operations.
7. Developed and implemented financial and operations plan to meet customer requirements while controlling expenses, achieving budgeted labor costs and maximizing profits.
8. Controlled costs through effective labor practices and precise cost and inventory controls in all departments.

Experience

10+ Years

Level

Consultant

Education

Associates

Description :

1. Management of Healthcare Revenue Cycle Solutions operation in a call center environment with a concentration on staff development, project management, and client dialing strategies.
2. Responsible for daily management of outsourced Revenue Cycle Solutions Call Center team operations.
3. Duties Management of up to 8 hospitals AR and reduce AR days and increase revenue for 30+ clients by addressing.
4. Maintain an average of <15% AR greater than 90 days.
5. Work closely with the client to determine areas for improvement and travel to the facility if necessary to assist with implementation/contract or to train with Business Office Manager/Director.
6. Manage and maintenance of predictive dialing software which included but was not limited to new client campaign implementation, adjustment, and filtering which were designed to increase overall campaign penetration/collection.
7. Management of an array of projects, including technological and procedural. Supervised a team of up to 35 FTE's (25 consistently).

Experience

5-7 Years

Level

Executive

Education

Bachelors of Science

Description :

1. Troubleshot, diagnosed, repaired and processed transactions for customers.
2. Performed inventory counts and orders as needed, also completed transaction invoices and cash drawer reconciliation as part of service technicians daily responsibilities.
3. Management duties included drafting weekly schedules, payroll reconciliation, ordering office supplies, providing feedback and coaching, generating action plans, training materials and meeting dockets/ itineraries.
4. Promoted from an entry-level technician to Service Center Manager to District Trainer.
5. Met service & repair goals consistently while increasing month over month foot traffic and transaction revenue while maintaining a high customer satisfaction returns of 95%.
6. Drafted training templates and schedules for new hires. Maintained relationships with 800+ customer base averaging $65,000 in weekly rental revenue.
7. Assisted sales reps with planning individualized approaches to potential customers, accounting for unique needs and expectations.

Experience

5-7 Years

Level

Executive

Education

Bachelors of Science

Description :

1. Work closely with the Communications Department to determine whether to print jobs in-house or outsource to the appropriate vendors in order to accomplish objectives in the most efficient and cost-effective manner.
2. Process and oversees bulk mailing projects as submitted by ministries. Manage to receive processes and works directly with the Accounting Department to ensure all purchases have been properly accounted for and delivered.
3. Ensures staff is trained, scheduled and performing to the expectations of Prestonwood.
4. Initial analysis of the print shop showed it to be lacking in processes, a very disorganized, and bad relationship with our business partners.
5. Implemented several processes to streamline the workflow, and improve customer service.
6. The relationship has greatly improved between the Service Center and its business partners.
7. Currently planning the remodel and implementation of expanding the Service Centers capabilities.

Experience

5-7 Years

Level

Senior

Education

Certificate

Description :

1. Provided knowledge of the product to help customers make informed decisions regarding decorating and protection needs.
2. Managed daily operations, provided excellent customer service, implemented corporate initiatives, enforced policies and procedures, provided leadership and team building, trained, coached, scheduled associates, resolved customer complaints and controlled inventory.
3. Received Outstanding Achievement Recognition 4 of 7 years for increasing sales and lowering controlled expenses.
4. Built sales growth by providing excellent customer service, training staff on initiative and promotions.
5. Finished in the top 8 stores in my 5th year.
6. Kept bad debt under 1/2 % every year by strictly adhering to policies and processes for managing accounts receivables.
7. Ensured no time-loss injuries among staff for 6 of 7 years ensuring understanding of safety policies and processes. Received corporate recognition for achievement.

Experience

10+ Years

Level

Management

Education

Bachelors of Science

Description :

1. Successfully implemented an automated data gathering system, as a key member of a multi-national task force, which reduced data entry errors, and improved efficiency and field service quality.
2. Increased regional revenue 300% as a result of establishing a new service center in Pennsylvania, including office/shop design, initial inventory, and staffing.
3. Ensured maximum productivity, efficiency, quality and safety within the PA and DE service centers by implementing 5S lean principles.
4. Supported upper management and company growth strategy through the yearly budgeting process.
5. Provided monthly reports consisting of safety, quality, and financial data.
6. Successfully trained ten new coordinators and administrators on quoting, equipment and product selection, purchasing, inventory and invoicing.
7. A key player in the successful negotiation of numerous multi-year service and product contracts for five major customers.

Experience

10+ Years

Level

Management

Education

Bachelor of Arts

Description :

1. Managed all operations in the Northern half of the market for FedEx Freight.
2. Included management of all P&D and line haul operations for two service centers as well as coordination of travel in order to resolve operational issues, inspect for compliance and educate employees as needed.
3. Worked closely with Human Resources to resolve employee issues, initiate necessary corrective action processes and thoroughly investigate human resources related conflicts.
4. Responsible for sales and revenue growth within my territory, working directly with Account Executives and customers to increase business levels.
5. Accountable for a successful transition from FedEx Freight East to FedEx Freight West during the realignment of territories.
6. Oversaw and approved all facility and equipment repair, vendor contracts and set up as well as pricing for all vendor activity in two facilities.
7. Assisted sales reps with planning individualized approaches to potential customers, accounting for unique needs and expectations.

Experience

10+ Years

Level

Management

Education

Bachelors of Science

Description :

1. Responsible for total loss and profit of a $7 million annual branch by monitoring overtime, overall operating profit, and logistics efficiency.
2. Preparation and execution of the branch's budget.
3. Manage and develop procedures of functions of durable medical equipment such as receiving, accounts payable, shipping, and clinical procedures.
4. Responsible for hiring, coaching, and training employees for their annual review by observing performance efforts in accordance with the job description.
5. Monitor staffing levels, expenditures, and inventory utilization to ensure maximum profit margins.
6. Assist in directing the local sales team in executing quality service and evaluating and analyzing sales activities.
7. Conduct monthly sales and operations meetings that consist of developing sales strategies and ideas to maximize branch profits.
8. Carry out policies and procedures as defined in the quality manual. Continuous development through reading, schools, seminars, and on the job training.

Experience

10+ Years

Level

Management

Education

High School Diploma

Description :

1. Oversaw daily facility operations, including morning and evening dock operations, pickup and delivery operation, small clerical staff, and night time linehaul operation.
2. Recruited, interviewed, hired, trained and managed a team of 3 Supervisors, 2 Account Managers, and 35 hourly Associates.
3. Successfully coached and mentored staff into management positions. Maintained low staff turnover through effective motivational management.
4. Met and exceeded customer requirements for handling freight while remaining efficient to provide long term security for our associates.
5. Maintained staffing levels of the service center. Ensured timely follow up completion by each shift leader.
6. Assisted the leadership team in charting results and using data to determine operational changes necessary to meet goals.
7. Responsible for day-to-day operations and profitability of busy service center. Safety liaison between the general office and terminal personnel and drivers.

Experience

5-7 Years

Level

Junior

Education

High School Diploma