The Service Delivery Specialist takes responsibility for service delivery and customer support functions. While the exact daily duties are determined by the nature of the service provided by the company, the following are certain core duties listed on the Service Delivery Specialist Resume – connecting clients and partners and reporting to the manager, managing delivery promptly; providing technical sales support, assisting in the installation, testing, and updating of new versions; providing product or service consultation service to customers, offering after-sales support, and enhancing the end-user experience and optimizing network integration.
The nature of the job demands the following skills and abilities – highly energetic and willing to work in a fast-paced and high-pressure atmosphere; staying current with product information, changes, and updates; working knowledge of wired, wireless and VPN network technologies, knowledge of relevant customer support tracking tools and procedures, and consulting expertise. A relevant degree is commonly seen on eligible resumes.
Headline : A self-directed individual seeking to utilize and enhance my acquired administrative and clinical skills within a professional health care setting. Ability to bring my multi-tasking competencies and proficiencies to the daily and never-ending customer base in health care, research, and educational environment.
Skills : Desktop Support, Customer Service, Problem Solving.
Description :
Handled high-level, executive, and Board of Public utility complaints both written and verbal.
Collected past due monies on special accounts (ie municipalities, fire services, etc) and notifying proper authorities should the services be disconnected.
Received new accounts each month and collection percentage at month-end averaged 90%.
Reviewed service orders that the field flagged for review and completed any additional work that was required on the account.
Reviewed service addresses that had no meters but were receiving service.
Back billed the services the time allotted by the Board of Public Utilities.
Wrote the process for New Jersey American Water to be rolled out to the rest of the states.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Service Delivery Specialist Resume
Objective : Results-driven, achievement-oriented, and self-directed Service Delivery Specialist professional, highly effective diagnosing key issues and solving complex operational problems within multi-agency, mid-tier and rapidly growing fast-paced enterprise environments.
Skills : Microsoft Office, Management, Communication.
Description :
Created, managed, educated, and improved IT service management using ITIL practices within the ITS department.
Established an IT service management culture resulting in a better understanding of the lifecycle of services in the organization and change the approach of service design and operations.
Worked closely with the Chief Information Officer and others in leadership to shape their vision of IT and how to implement service management.
Oversaw case management of a telephony system that had been implemented with major shortcomings.
Worked with the business to gather and document their requirements.
Led effort to deliver solutions to meet business requirements.
Led an internal team of developers and administrators to resolve issues.
Experience
2-5 Years
Level
Executive
Education
MS
Service Delivery Specialist Resume
Objective : Seeking a Service Delivery Specialist profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Customer Service Specialist, Foreclosure Specialist, Collection Spec.Real Estate, Residential Mortgage, Call Center, Reconciliation Of Accounts.
Description :
Primary interfaced with the client service delivery team, focusing on the daily delivery of services.
Provided on-site service delivery presence and liaison with the client to ensure delivery of services within the scope of the Agreement.
Provided clear communication of SLA commitments for respective Service Towers.
Ensured prompt identification and resolution of service delivery issues.
Ensured that all escalated issues are resolved following escalation procedures.
Reported daily issues to the client and continue to communicate on all necessary follow-up on all outstanding incidents and problems.
Acted as a central point of contact for new service establishments for the client.
Experience
2-5 Years
Level
Junior
Education
GED
Service Delivery Specialist Resume
Objective : Service Delivery Specialist with 2 years of experience in Maintaining a clean and safe work environment, Fulfilling customer orders by packing and shipping each deliverable, and also Following procedures for inventory control and process workflow.
Worked service requests thoroughly until they are closed.
Created spreadsheets to keep track of information.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Service Delivery Specialist Resume
Objective : To establish a long-term career in a company where I may utilize my Service Delivery Specialist professional skills and knowledge to be an effective Service Delivery Specialist and inspiration to those around me.
Skills : Typing, Word, Management.
Description :
Managed 4-6 clients with a private exchange suite of benefits (Medical, Dental, Vision, Life & Disability) for their company.
Managed daily participant issues by partnering with the internal team to resolve then provide solutions to clients.
Trained clients on benefit platforms they will be using.
Project managed the annual open enrollment process including a review of the past year results & any new products/options for the next plan year.
Set up conference calls for internal & client meetings weekly or less if not needed.
Quality checked on monthly invoicing from the billing team and distribute it to the client.
Project managed any implementation of new products a client chooses.
Experience
2-5 Years
Level
Executive
Education
BS
Service Delivery Specialist Resume
Summary : Service Delivery Specialist professional with 10+ years of experience providing excellent sales/customer service, account management, and office support. Possess three years of program and project management experience, working with customers from diverse cultural/socio-economic backgrounds. Seeking to utilize expertise in administrative support and an exceptional work ethic as a proactive member of your business team.
Skills : MS Office, Data Entry, Multitasking.
Description :
Managed resolution, distribution, and escalation of trouble tickets and user issues.
Assisted in managing hardware replenishment, distribution, and maintenance.
Created user accounts for new hires and allocates equipment needed to perform job functions.
Maintained information systems such as an Identity Management System.
Oversaw print services including order and distribution of print supplies.
Conducted weekly backups and clean tape drives.
Led and contributed to the business and IT projects.
Experience
10+ Years
Level
Senior
Education
BA
Service Delivery Specialist Resume
Headline : Highly qualified Service Delivery Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Data Analysis, Microsoft Office, Public Speaking, Training, Implementation.
Description :
Managed project delivery with the telephony system vendor including visiting their headquarters to work with them in person to resolve the issues and either fix or develop workarounds for defects.
Developed, implemented, and monitored national client portfolio for benefits ongoing service to maximize customer satisfaction.
Ordered telecommunications services and managed project service installations.
Focused on facilitating, establishing, and managing the installation of a suite of telecom products.
Functioned as a single point of contact for end-users and sales agents.
Managed the implementation process up to the point of service activation.
Provided troubleshooting, problem-solving procedures resulting in issue resolution outcomes.
Experience
5-7 Years
Level
Junior
Education
GED
Service Delivery Specialist Resume
Headline : Experienced Service Delivery Specialist professional with a successful career in business development, and administration. Excell at interacting with others at all levels to ensure organizational goals are attained. Possess excellent interpersonal, analytical, and organizational skills. Thrives within highly competitive environments where leadership skills are the keys to success.
Skills : Project Management, Team Wok, Multitasking.
Description :
Managed front line relationships with suppliers and business clients regarding payroll and benefit inquiries.
Educated and assisted Human Resource professionals regarding benefits, pension, and HR policies and practices.
Took ownership and quickly drive to the resolution of all customer service escalation issues for assigned business.
Processed special payments, cancel and reissues, deductions, tax updates, and other payroll-related functions.
Worked with quality/call tracking measurements to conduct root cause analysis on reasons for open and time to close.
Ensured HR processes and policies are designed and monitored to meet controllership and compliance criteria.
Communicated strictly via email and telephone.
Experience
5-7 Years
Level
Executive
Education
Diploma
Service Delivery Specialist Resume
Objective : Service Delivery Specialist with 2+ years of experience in Maintaining KPI in service requests and escalate issues when necessary, Monitoring active issues and maintaining communication with the end-users, and also Configuring and troubleshoot iOS devices and MDM for end users.
Skills : MS Office, Developing, Communication.
Description :
Scripted installation and update jobs for agency-wide rollouts using Altiris Deployment Console for increased productivity.
Managed and maintained Active Directory.
Performed GPO testing for Windows 10.
Managed and maintained Disaster Recovery site and testing environment Install, configure, and support client-based applications (e.g., Oracle Client, RightFax, Altiris, and trust Clients).
Adapted and modified existing software (e.g., MS Office, Adobe products, etc.) to meet specific needs through custom installation options.
Created user documentation for processes, procedures, and software use.
Partnered with internal subject matter experts on carrier issues including setting up meetings.
Experience
2-5 Years
Level
Executive
Education
MS
Service Delivery Specialist Resume
Objective : As a Service Delivery Specialist, responsible for Remoting end-user support for all Business Groups. Experiences in performing hardware fix and upgrade on desktop and laptop devices.
Skills : MS Office, Administrative Support, Coordinator Of Special Events.
Description :
Provided customer service & overseeing 152 devices on this account.
Managed technical support did follow up calls and emails.
Worked hard saving customers money while managing the account.
Actively participated in the design, analysis, and development of procedures on how the OCC would be implemented into the NAS.
Provided backup for the Client Relations Manager Senior.
Managed six on-site Benefit and Technical representatives.
Defined project deliverables and monitored the status of tasks for ongoing service.
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