A Service Desk Coordinator provides support to the company’s clients by undertaking the following tasks – attending phone calls, responding to emails; escalating issues to upper management; diagnosing technical issues, and resolving issues. Other related duties are listed on the Service Desk Coordinator Resume as – maintaining a complete record of customer requests; answering questions and solving simple requests; identifying complex requests, managing the service directs database; managing internal IT help desk, managing connectivity issues; serving as facility contact; supporting other departments and projects and assisting in preparing custom reports.
Summary of qualifications that can highlight a resume include – a profound knowledge of desktop support; sound knowledge of IT system configuration and implementation; solid knowledge of using relevant software; proficiency in dealing with sensitive and confidential matters; superior conflict resolution skills; and excellent phone etiquette. Employers pick resumes denoting an associate’s or bachelor’s degree in relevant areas.
Objective : Dedicated Service Desk Coordinator with over 2 years of experience in IT support and customer service. Proven ability to resolve technical issues while enhancing user satisfaction. Committed to fostering a collaborative environment and implementing efficient processes. Eager to contribute strong problem-solving skills and proactive approach to improve service delivery.
Skills : Technical Support Tools, Incident Management, Customer Relationship Management (crm), Service Level Agreement (sla) Management
Description :
Troubleshot technical issues across various systems, ensuring swift resolution and minimal downtime.
Provided guidance and mentorship to peers, enhancing team performance.
Maintained comprehensive documentation for troubleshooting procedures and solutions.
Collaborated with staff to identify systemic issues and implement effective training solutions.
Worked closely with developers to diagnose and resolve complex technical problems.
Supported customer service representatives with daily inquiries and technical challenges.
Conducted performance evaluations to identify training needs and promote skill development.
Experience
0-2 Years
Level
Entry Level
Education
BSc IT
Senior Service Desk Coordinator Resume
Headline : Accomplished Senior Service Desk Coordinator with 7 years of experience in IT support and service management. Demonstrated expertise in optimizing service desk operations, enhancing user satisfaction, and resolving complex technical issues. Passionate about implementing innovative solutions and leading high-performing teams to achieve exceptional service delivery.
Skills : Team Collaboration, Time Management, Ticketing Systems, Active Listening, Remote Support
Description :
Ensured high levels of customer satisfaction by effectively managing service desk operations and resolving escalated issues.
Monitored and analyzed service desk performance metrics, implementing improvements to enhance service quality.
Trained and mentored service desk staff, fostering a culture of continuous improvement and professional development.
Collaborated with IT teams to address systemic issues and improve overall service delivery.
Developed user documentation and training materials to enhance user understanding and satisfaction.
Managed vendor relationships to ensure timely resolution of third-party service issues.
Conducted regular audits of service desk processes to ensure compliance with SLAs and KPIs.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Service Desk Coordinator Resume
Objective : Proficient Service Desk Coordinator with 2 years of experience in IT support and user assistance. Skilled in troubleshooting technical issues and improving customer satisfaction through effective communication. Focused on streamlining processes and enhancing team collaboration to ensure seamless service delivery.
Facilitated the deployment of hardware and software for end users, ensuring proper installation and configuration.
Managed provisioning and de-provisioning processes, including setup for new hires and hardware returns.
Coordinated repairs of end-user hardware and reinstallation of software to resolve incidents effectively.
Addressed technical issues related to standard software and hardware, including mobile devices.
Analyzed trends to identify recurring technical problems, implementing preventive measures.
Conducted asset management tasks including procurement, inventory tracking, and distribution in line with IT policies.
Supported asset management responsibilities as assigned, ensuring compliance with organizational standards.
Experience
0-2 Years
Level
Entry Level
Education
AAS IT
Assistant Service Desk Coordinator Resume
Objective : Dynamic Assistant Service Desk Coordinator with 5 years of IT support experience, adept at resolving technical issues and optimizing service delivery. Recognized for enhancing user satisfaction through effective communication and teamwork. Committed to implementing innovative solutions and improving operational efficiencies within service desk environments.
Skills : Effective Communication, Documentation Skills, Service Level Agreements, Itil Framework, Problem Solving, Communication Skills
Description :
Resolved customer inquiries, complaints, and technical issues efficiently.
Maintained accurate guest profile data in the service desk system.
Coordinated and scheduled appointments for service requests.
Conducted inbound and outbound communications with clients and stakeholders.
Welcomed customers and ensured a positive service experience.
Managed sales reporting and assisted with daily financial reconciliations.
Performed daily banking deposits and maintained transaction records.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
Service Desk Coordinator Resume
Objective : Results-driven Service Desk Coordinator with 5 years of IT support experience, focused on delivering exceptional user experiences and resolving technical challenges. Adept at streamlining service processes and enhancing team collaboration to boost efficiency. Passionate about leveraging innovative solutions to drive service excellence and improve overall operational performance.
Managed incoming service requests, ensuring timely resolution and high customer satisfaction.
Trained and mentored junior staff, fostering a collaborative environment that enhanced team performance.
Maintained service desk documentation and knowledge base to support efficient issue resolution.
Analyzed service desk metrics to identify trends and areas for improvement.
Coordinated with IT teams to escalate and resolve complex technical issues.
Ensured compliance with service level agreements to maintain quality standards.
Delivered exceptional customer service, consistently receiving positive feedback from users.
Experience
2-5 Years
Level
Junior
Education
BSc IT
Lead Service Desk Coordinator Resume
Summary : Strategic Lead Service Desk Coordinator with a decade of experience in IT support and service management. Expertise in enhancing service desk operations, driving user satisfaction, and leading technical teams to resolve complex issues efficiently. Committed to fostering a culture of continuous improvement and innovation to elevate service delivery standards.
Managed daily operations of the service desk, ensuring high levels of customer satisfaction and efficient issue resolution.
Coordinated team efforts to troubleshoot and resolve technical issues promptly, maintaining service level agreements.
Developed and maintained documentation for processes and procedures to enhance service delivery.
Monitored performance metrics and generated reports to identify trends and areas for improvement.
Facilitated training sessions for new staff, enhancing team capabilities and service quality.
Collaborated with IT teams to implement system upgrades and new technologies, ensuring seamless transitions.
Acted as the primary point of contact for escalated issues, providing leadership and guidance to team members.
Experience
7-10 Years
Level
Management
Education
B.S. IT
Service Desk Coordinator Resume
Headline : Accomplished Service Desk Coordinator with 7 years of experience in IT support and customer service. Expertise in enhancing service delivery, optimizing workflows, and resolving complex technical issues. Driven to elevate user satisfaction through innovative solutions and effective team collaboration.
Skills : Conflict Resolution, Analytical Thinking, Process Improvement, Knowledge Base Management, Network Troubleshooting, Vendor Coordination
Description :
Managed service desk operations, ensuring timely resolution of user issues and maintaining high service standards.
Provided technical support for software and hardware issues, achieving a first-contact resolution rate of 85%.
Created and maintained documentation for troubleshooting procedures, enhancing knowledge sharing among team members.
Coordinated with cross-functional teams to resolve complex incidents efficiently.
Monitored service desk metrics and reported on performance, identifying areas for improvement.
Managed daily operations of the service desk to ensure efficient ticket resolution.
Conducted user satisfaction surveys to gather feedback and implement necessary improvements.
Experience
5-7 Years
Level
Management
Education
BSIT
Service Desk Coordinator Trainee Resume
Objective : Aspiring Service Desk Coordinator Trainee with 2 years of IT support experience, focused on delivering exceptional user assistance and resolving technical challenges. Demonstrates strong analytical skills and a commitment to enhancing service delivery through effective communication and collaboration. Ready to leverage problem-solving abilities to improve user satisfaction and operational efficiency.
Skills : Collaborative Teamwork, Database Management, User Training, Backup And Recovery, Security Awareness, Remote Desktop Support
Description :
Coordinated with IT site support to enhance service delivery and user satisfaction.
Provided remote assistance to users via phone and remote management tools.
Logged and classified issues from end users, creating service tickets for systematic resolution.
Trained new service desk coordinators on customer satisfaction best practices and technical knowledge.
Analyzed help desk performance metrics and implemented Service Improvement Plans based on management feedback.
Collaborated with vendors to resolve hardware and communication link issues effectively.
Maintained accurate inventory records of all IT assets to support operational needs.
Experience
0-2 Years
Level
Entry Level
Education
BSc IT
Service Desk Coordinator Resume
Summary : Highly skilled Service Desk Coordinator with 10 years of extensive experience in IT support and service management. Proven track record of enhancing service delivery, optimizing workflows, and elevating user satisfaction through effective communication and problem resolution. Committed to leveraging innovative strategies to drive operational excellence and support organizational goals.
Skills : Multitasking, Escalation Procedures, System Monitoring, Data Analysis, Root Cause Analysis, Technical Writing
Description :
Delivered comprehensive help desk support via phone and email, ensuring user issues were resolved promptly and accurately.
Conducted diagnostics and troubleshooting for system issues, effectively documenting resolutions and maintaining equipment inventory.
Utilized remote desktop tools to assist users with technical issues.
Managed email accounts and Outlook setups for new users.
Provided 24/7 support to minimize system downtime during peak periods and outages.
Tracked asset allocations and managed inventory of spare parts and hardware.
Troubleshot VPN connectivity issues and provided support for Windows operating systems and various software applications.
Experience
10+ Years
Level
Senior
Education
B.S. IT
Service Desk Coordinator Resume
Objective : Enthusiastic Service Desk Coordinator with 2 years of experience in IT support and user service. Adept at resolving technical challenges and enhancing customer satisfaction through effective communication. Dedicated to fostering teamwork and improving operational efficiency to ensure seamless service delivery.
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