A Service Director will establish customer service policies and ensure the customer service department abides by the set policies when executing tasks and dealing with customers. The job description varies widely based on the service the industry provides, but the Service Director Resume mentions the following common tasks – evaluating key metrics and gauging the customer service quality, developing clientele retention programs, resolving escalated customer issues, implementing training sessions, formulating company’s customer service policies.
Employers want to see on the resume the following skills and abilities – effective leadership skills, time management aptitude, a thorough knowledge of document management software and accounting software and the ability to handle multiple clients simultaneously. A degree in the field of business management is the minimum requirement; however, employers hire professionals with less education provided they have an equivalent amount of work experience.
Headline : Food Service Director with an objective to obtain a management position in a professional environment where the skills are valued and can benefit the organization. To work with a progressive organization where one can contribute the experience and technical skills for achieving organizational goals and increasing productivity of projects while being resourceful and innovative.
Skills : MS Excel, Word, Customer Service, Communication
Description :
Oversee multiple events with multiple menus, clients, and locations, up to 1500 guests, Selected, scheduled, trained, coached and reviewed assistant manager and up to 40 part-time staff.
Purchase and procure food/equipment as required.
Design and implementation of successful employee training and development programs.
Streamline workflow and improved employee productivity by developing new policies, recordkeeping systems, and an informational "student management" handbook.
Reduced labor costs by redesigning the labor force and changing hours of operation.
Develop and implement policies and procedures to ensure food safety.
Confers with Executive Chef, and Sales Director to plan successful events including menus, table and equipment schematics, rentals, outside staffing, service, and chef itinerary, order list, floral, and any other service a customer may require.
Assures high sales volume and maintains the quality of other related activities which fall under the Catering Department, including but not limited to, catered events; pick-up service; and delivery service.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Customer Service Director Resume
Summary : Known as a dedicated result-oriented Customer Service Director with a continuous track record of motivating employees to obtain maximum performance and increase bottom-line profits for the company, by maintaining the highest level of customer service CSI index. Highly analytical and organized, with a history of initiating and developing innovating solutions that streamline and improve daily operations, while reducing costs and workloads.
Skills : Proficient with Excel, Word, PowerPoint, CDK, AS2000.
Description :
Oversaw the total operation of the Service Department with approximately 50 employees, including 20 Repair Technicians and 5 Service Advisors.
Managed customer relations and addressed customer concerns, while consistently ranking among the zone leaders in CSI.
Responsible for profitability, forecasting, operational planning, design of pay-plans, all personnel decisions, and management of employee performance.
Earned respect with a proven ability to elevate employee performance and retention through my commitment to maintaining an energetic and pleasant working atmosphere.
Exceeded all comprehensive training requirements for the department of 50 personnel with 3 large manufacturers.
Responsible for dealership compliance with General Motors' Essential Brand Elements (EBE) and Standards for Excellence (SFE) Programs.
Strictly adhered to and enforced all manufacturer-specific warranty policies and procedures, resulting in trustworthy and productive dealer-manufacturer relations.
Experience
10+ Years
Level
Management
Education
High School Diploma
Parts And Service Director Resume
Summary : Parts And Service Director with extensive experience in relationship management, business administration, strong communication, leadership, and problem-solving skills seeking a similar role with a strong company. Motivated leader and team player with a track record of consistency. Skilled in managing business operations with a focus on top-line & bottom-line performance and expertise.
Skills : Proficient in ADP, Reynolds and Reynolds, and Arkona DMS systems.
Description :
Worked with department managers to improve profitability and efficiency.
Created and maintained a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
Created dealership service and pricing policies.
Ensured that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
Created uniformity by providing the necessary training and guidance to the service department personnel in order to ensure productivity and allow for a consistent and excellent customer experience across the dealerships.
Helped build a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding Service Department Employees.
Established competitive pay plans to keep personnel committed to customer satisfaction, retail sales, and team goals.
Ensure all department personnel represent the store in a professional manner and are provided with appropriate uniforms to comply with the company dress code.
Experience
10+ Years
Level
Management
Education
High School Diploma
Service Director/Project Manager Resume
Objective : Service Director/Project Manager with an ability to communicate effectively with customers, management and staff. Ability to recruit, motivate and develop long term employees. Experienced manager with excellent team abilities. Work effectively with customers to identify needs, tactfully answer questions and solve any problems.
Director of newly built service department with over 102 service employees, a 50 bay main shop, and a 10 bay express lube.
Created a more structural plan to make the express lube functional and efficient, and taught proper protocol to make the process run more fluidly.
Helped manage 13 writers, 25 express techs, 30 master techs, and directly guided the service manager.
Installed a Business Dealer Center (BDC) to set appointments, manage special order calls, and give out maintenance service reminders, to drive better business.
Revamped valet department, by changing to a more customer service driven company, that specialized in-dealership services.
Reworked spiff program for service advisors and set in place spiff program for other departments to increase work and up sales.
Updated the lack of rental car procedures and eliminated write-offs substantially.
Brought CSI to GST zone and increased customer retention, on a consistent basis, for the first time, due to new processes set in place.
Experience
2-5 Years
Level
Junior
Education
Bachelors of Science
Social Service Director/Department Supervisor Resume
Summary : High-energy, results-focused, accomplished and highly dedicated Social Service Director/Department Supervisor offering ten plus years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Skills : Level One, One Site, MRI,Yardi, Acquisitions
Description :
In charge of all maintenance operations, including overseeing a large rehabilitation project for quality control on the biggest and most expensive portfolio asset - 750 units plus Townhouses.
Responsible for hiring, directing, training, counseling and keeping motivated a large team of Maintenance Professionals to insure delivery of excellence and efficient customer service.
Plan and supervise seasonal and daily preventive programs as well as completion of an average of 600 work orders a month (with a minimum call back ratio and with a goal of completion time of 24 hours).
Reduce and control expenses by analyzing areas of improvement insuring total resident satisfaction.
Select Vendors and negotiate prices and conditions that fit the budget without sacrificing quality and that insure all services meet expectations and standards.
Risk management inspections with monthly reports and proper documentation.
Assist in due diligence and set-up of new acquisitions.
Experience
10+ Years
Level
Management
Education
Certification
Agent Service Director/ Marketing Assistant Resume
Objective : Accomplished Agent Service Director/ Marketing Assistant with over 4 years of progressive achievement and contribution. The significant breadth of interdisciplinary experience in the development of strategic programs and operations within medical environments. Recognized for expertise in healthcare management and for excellence in planning and organizational abilities as well as leadership, communication, and interpersonal skills.
Skills : MS Office, Management, Budgeting, Quality Assurance, Project Management.
Description :
Directed, planned, organized and evaluated the coordination of Long Term Care Department operations, including oversight of the Continuum Ambulance and Outside Services Programs.
Provided oversight of utilization management functions within the organization as directed by its policies and procedures, and aligned with federal, state and local regulations.
Directed development and implementation of quality and utilization standards across the Continuum from hospital to SNF.
Ensured coordinated plans of treatment, customer-focused delivery of services, and cost-effective utilization of necessary services.
Ensured compliance with admin, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies.
Maintained a state of continuous regulatory readiness.
Directed with managers all activities within the Long Term Care department including the efficient utilization of resources.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Social Service Director Resume
Summary : Hardworking and energetic Social Service Director, with a proven ability to produce results in fast-paced environment with critical deadlines. Outgoing and articulate communicator who works well with cross-functional departments at all levels. Equally effective collaborating in a team setting and working independently.
Skills : Level one, One Site, MRI,Yardi, Acquisitions, Communication
Description :
Assist the regional service director in providing basic orientation and on-going training sessions to all residential program supervisors, residential program workers, residential program trainees, interns, and volunteers.
Schedule, supervise, monitor and evaluate program staff.
Coordinate staff meetings and develop training for these sessions.
Actively recruit staffing, attend job fairs, perform onsite and office interviews for potential staff.
Coordinate the treatment team in implementing, monitoring, evaluating and reviewing individual service plans designed to meet the individual needs of the individual receiving services.
Provide direct counseling and casework services to individuals to help them deal more effectively with personal problems, values, jobs, and school responsibilities.
Schedule, accompany, consult and record individual's professional appointments.
Monitor and maintain medical records and medication logs for all individuals served.
Experience
10+ Years
Level
Consultant
Education
Masters of Science
Clinical Therapist/Service Director Resume
Summary : Clinical Therapist/Service Director with strong documentation and organizational skills. The primary goal is to ensure client service and satisfaction as a genuine priority. An effective communicator; builds professional relationships with caseworkers, probation officers, and psychologists. Functions well in a parent/teacher capacity. Expert at instilling in employees the ability to develop relationships through excellent counseling, follow-through and attention to youths' needs.
Skills : Customer service, Team builder, Program developer, Recordkeeping, Organization skills, Safety oriented.
Description :
Assisted clients with developmental disabilities in getting the right care at the right place at the right cost with the right outcomes.
Assesse waiver service needs, as identified in the person's service plan.
Interact with clients to assist them in gaining insight, defining recommend support groups for clients or family members to help them cope with their behavioral health/ disabilities Planning action to achieve effective personal, social, educational, and vocational development Consults with Medicaid/Waiver team as needed to amend plans as directed.
Developed individual Medicaid/Waiver budget. Traveled to clients' homes for one-on-one visits.
Monitor the client's well-being, address their questions or concerns and connect them with resources.
Direct, coordinate, and evaluate the activities of staff and interns engaged in patient assessment and treatment.
Write reports on clients and maintain the required paperwork.
Experience
7-10 Years
Level
Management
Education
M.Ed In Education Counseling
Group Client Service Director Resume
Objective : Seasoned Group Client Service Director who excels at streamlining operations to decrease costs and promote organizational efficiency. Information technology professional with a background in project management, business and systems analysis, installation and configuration seeks a position as a Systems Analyst in a fast-paced startup. Leadership skills that bring the best out in the team and strive for a balance between efficiency and high morale.
Skills : Auto Soft, ADP Drive, Reynolds & Reynolds ERA, Familiar with Reynolds and Reynolds ERA IGNITE, Dealer Track.
Description :
Managed leaders and staff within 3 sub-departments.
Developed and implemented business strategies that captured revenue, aiding in the growth and profitability of fixed ops.
Maintained company systems and processes in order to deliver consistent, excellent client experience, exceeding client requirements in a cost-efficient and service maximizing manner.
Continually reviewed and increased the effectiveness and efficiency of the service department.
Played a significant role in long-term planning, including initiatives geared toward operation excellence, and culture building.
Sourced and negotiated rates, established and maintained services with third-party vendors to adequately fulfill client needs when necessary.
Improved the operational systems, processes, and policies in support of the organization's mission.
Monitored and analyzed expenses and operational metrics for planning, forecasting, and budgeting.
Experience
2-5 Years
Level
Junior
Education
Associates
Service Director/Project Manager Resume
Headline : Diligent and result oriented professional with the ability to work in team spirit and integrate the twin fundamentals of quality assurance and control. Thorough understanding of all aspects governing quality control and inspection activities. Hardworking & dedicated with strong leadership/well-honed skills in supervising and getting work done from field process operators.
Directly responsible for overall profitability, service, and parts for this Chrysler, Dodge and Jeep dealership which had their best month in December in the history of the store.
This was contributed by control expenses and capturing an effective labor rate.
Recruit, hire and motivate a staff of 62 key employees for service.
Evaluate overall and individual performance and implement pay plans to be profitable.
Orchestra a night crew to obtain our profitability and maintain our market share in the greater Portland area.
Establish departmental goals with employees, which are based on exceeding the expectations of customers through continuously improving services.
Provide an environment of mutual trust and respect and demand the highest ethical standards.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Junior Service Director Resume
Objective : Junior Service Director with extensive management, attention to detail, and technical background provides the ability to perform successfully in a variety of administrative and operations related disciplines. Deep expertise in branding, experiential marketing, social media marketing, events and conference management.
Involved in all aspects of fixed operations. Daily operations included: increasing departmental gross profit, increasing dealership profits and absorption, monitoring expenses, sales training, technical training, and recruiting.
Rebuilt a department that was struggling with CSI, sales, and technical quality.
Implemented several new processes to better control quality and accountability.
Implemented a new online scheduling system and re-vamped the electronic multi-point inspection process.
Implemented a Business Development Center that schedules 60% of all appointments in addition to making 200 outbound calls per day.
Worked with Sales Managers to improve our reconditioning process.
Oversee training and supervision of body shop/service department employees.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Lead Service Director Resume
Summary : Lead Service Director with diverse sales management and customer service background. Sales include consumer and industrial products. Involved in training and development of new business franchisees, manufacturer representative networks, and sales staff. Responsible for several new starts up businesses in the United States. Sales management and customer service experience in the automotive, electronics and manufacturing industries.
Skills : Financial Analysis, Hiring, Inventory Management, Kronos, Powerpoint, Public Speaking, Training
Description :
Managed all aspects of the Service Department including eight staff.
Responsible for providing a high level of sales and outstanding customer service and workmanship.
Received several Ford Motor Company awards including the "Vince Lombardi" award for outstanding leadership in customer service.
Increased vehicle traffic by over 400% and achieved record profit levels.
Involved in a major service department-remodeling project.
Active participation in the installation of a new computer system.
Instrumental in several new vehicle sales. Fostered a team environment, empowered and trained staff which created a high level of performance, trust, and confidence which motivated strong customer loyalty and satisfaction.
Experience
7-10 Years
Level
Senior
Education
Bachelor Of Science
Office Manager/Customer Service Director Resume
Summary : Results-Driven Office Manager/Customer Service Director with over 10 years of European, Asian, Luxury & Exotic automotive sales and service experience. With an analytical approach to determine the wants and needs of the most discerning clients, while maintaining a genuine commitment to customer satisfaction. Combine confident communication skills with contagious enthusiasm and demonstrated ease in conversing ideas and plans across diverse audiences.
Skills : Customer service, Team builder, Program developer, Recordkeeping
Description :
Duties include: Managing and overseeing all parts and service employees.
Strategic business planning, service strategy development, and marketing for the brand.
Setting policies and procedures to ensure a positive customer experience while minimizing company and corporate exposure.
Maintaining customer satisfaction and retention through an educated consumer-driven business model, ensuring that no questions go unanswered during their service experience.
Focus on the fixed right the first time while carrying above national average CSE Customer Satisfaction Experience.
Took dealers from selling 95 cars per month to over 400 in less than 6 months.
Implemented Pre Delivery Inspection team at a satellite location.
Sets schedules and assigns tasks to body shop/service department employees.
Experience
10+ Years
Level
Management
Education
Bachelors of Science
Customer Service Director Resume
Objective : Achievement-oriented, hardworking & dedicated with strong leadership/well-honed skills in supervising and getting work done from field process operators. Time management and leadership skills. Seeking a challenging career with a progressive organization that provides an opportunity to
capitalize the potential skills and ensure the organization's growth.
Skills : Powerpoint, Public Speaking, Training, Team Building, Word, Excel
Description :
Hired to manage struggling parts and service department.
Oversaw multiple administrative functions and management reporting.
Successfully introduced process improvements that resulted in generating a significant source of dealership revenues.
Cultivated a strong production-driven work environment and managed personnel team of up to 18.
Designed creative training, payment, and incentive programs.
Developed, implemented, and administered a customer-focused marketing program that expanded the company-wide customer base and increased monthly sales by 28%.
Planned and initiated new operational procedures designed to reduce daily operating costs, improve productivity, and grow profit margins.
Communicate with insurance companies during the repair process to ensure coverage of all repairs.
Experience
2-5 Years
Level
Junior
Education
Bachelors of Science
Parts And Service Director Resume
Summary : Parts And Service Director with expertise in providing high-quality customer service, ability to troubleshoot problems and issues. Strong management skills, independent thinking, strong organizational and planning abilities and excellent analytical and problem-solving skills are essential.
Skills : Microsoft Office, Mac OS X, IOS, Customer Service, Communications, Troubleshooting
Description :
Supervised and motivated 20 team members which included 4 service advisors.
Increased number of service techs from 6 to 9 full-time flat-rate technicians.
Increased total monthly labor hours sold from a low average of 1450 hours in 2011 to an all-time high average of 2000 in 2014.
Applied for and receive a new parts warranty rate hike that increased the gross profit in parts by $150,000 in 2015.
Ford certified service manager, Chrysler certified service manager, Chrysler certified warranty administrator.
Directly responsible for controlling warranty expenses.
Complete and thorough knowledge of dealership operations and the importance of department communications.
Responsible for operations, profitability, performance results, department supervision, and customer satisfaction in the body shop and service department.
Experience
7-10 Years
Level
Senior
Education
Bachelor Of Science
Service Director I Resume
Summary : A solutions-driven Service Director specializing in business development and program management. Effective in leveraging problem solving skills to resolve business critical issues involving analytics, financial management and technology. Automotive industry knowledge spanning manufacturer, wholesale and retail entities in a competitive market.
Responsible for fleet management of 3000 vehicles, supervision of multiple locations and staff.
Implemented policies and procedures to streamline operations.
Established new vendors, cut operating costs substantially.
Responsible for damage assessment and repairs for the fleet.
Developed relationships internally between Corporate Budget and local franchise to utilize resources to maximize maintenance without increasing overhead.
Status Reporting, Profit and Loss, Establishing a budget, working with all federal regulations and state agencies to include OSHA, DOT, TSA, etc.
Increased warranty revenue by 35%, while reducing out of service vehicles to 1%.
Responsible for operations, profitability, performance results, department supervision, and customer satisfaction in the body shop and service department.
Experience
10+ Years
Level
Management
Education
Associates
Service Director/Manager Resume
Summary : Service Director/Manager with expertise in building client relationships, providing quality customer services and resolving customer queries and complaints, targeting customer care, satisfaction and retention. Possess excellent interpersonal, communication & organizational skills with abilities in team management, team motivation, customer relationship management & effective crisis management.
Skills : Customer service, Team builder, Program developer, Recordkeeping, Organization skills, Safety oriented
Description :
Coordinated activities of workers in service departments of automobile accessories sales and service establishment.
Executed daily operations of all Della stores.
Hired, transferred and discharged workers.
Was instrumental in setting up all-new franchised purchases.
Directed activities of workers engaged in testing new equipment and recommended purchase or rejection of equipment.
Trained and managed seventy fixed operation employees for five different locations and achieved significant improvements in their productivity.
Determined work standards and evaluated workers' performance.
Handled claims regarding defective factory work quality.
Ensure all technicians training are kept up to date and equipment is maintained and safe.
Experience
10+ Years
Level
Management
Education
Bachelor Of Science
Sr. Service Director Resume
Summary : Energetic management professional versed in business management, finance, and sales. Emphasizes process improvement to increase profits and customer satisfaction. Expert in superior client satisfaction levels by ensuring that all services meet client needs assessment aptitude.
Maximized company revenue by making a profit per RO's.
Identified key growth opportunities for the business by upselling through the service drive/shop.
Managed the day-to-day tactical and long-term strategic activities within the business.
Reduced and controlled expenses by improving resource allocation.
Conducted cost, schedule, contract performance, variance and risk analysis.
Prepared financial performance reports daily.
Drafted business plans, budgets, and quarterly and semi-annual business reviews.
Recruited and hired 22 new staff members to the company Presented company goals and objectives to new principals.
Experience
7-10 Years
Level
Senior
Education
High School Diploma
Maintenance Coordinator/Director Resume
Summary : To obtain a position as a Fixed Operations Director or Service Manager utilizing the creativity and dealership abilities, in addition, to extensive knowledge, experience, and training. Mapping business requirements and coordinating for developing and implementing processes in line with the pre-defined guidelines.
Skills : Word And Excel, Financial Analysis, Hiring, Inventory Management, Kronos, Powerpoint
Description :
Developed a profitable department that was consistently in excess of 31% net to gross sales.
Developed programs to maintain CSI at or above the manufacturer's national average.
Responsible for personnel, including all training, hiring, and termination as required.
Was responsible for all departmental pay plans, menu development, and advertising.
Developed computer and operations programs.
Established extremely successful team operation with the associated pay structure.
Converted new fixed operations acquisitions to be consistent with an existing corporate structure.
Responsible for operations, profitability, performance results, department supervision, and customer satisfaction in the body shop and service department.
Experience
10+ Years
Level
Consultant
Education
Bachelor Of Science
In-Service Director Resume
Objective : High-energy, results-focused, accomplished and highly dedicated In-Service Director offering two-plus years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Skills : Public Speaking, Training, Team Building, Word, Excel.
Description :
Responsible for operations, profitability, performance results, department supervision, and customer satisfaction in the Body Shop and Service Department.
Oversee and accurately estimates necessary repairs and the cost of repairs to customer vehicles.
Works with upper management to make hiring and discipline decisions.
Oversee training and supervision of Body Shop/Service department employees.
Sets schedules and assigns tasks to Body Shop/Service department employees.
Oversee estimates of costs and price of vehicle repairs.
Communicate with insurance companies during the repair process to ensure coverage of all repairs.
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