Also Known as the Customer experience Specialist, these professionals provide potential and existing customers with exceptional services. While the nature of the work may determine the actual duties, the following are some core duties listed on the Service Experience Specialist Resume – identifying customer needs, responding to customer queries, collaborating with internal departments, tracking customer experiences, collaborating with IT developers, aligning customer experience strategies, identifying customer needs and taking proactive steps to maintain positive experiences, responding to customer queries in a timely and effective manner, analyzing customer feedback on product ranges, performing product tests, and documenting processes and logging technical issues.
To ensure success in this field, the professional should have strong knowledge of customer service, and have experience in gathering and interpreting customer experience information, solid knowledge of online customer engagement platforms and channels is also needed. A degree in marketing or communications is beneficial to enter this role.
Objective : Over six years of solid work experience. Effective and comfortable communicating with various individuals and groups. Physical stamina to work long hours on location needed. Professionally committed and responsible. Adapt easily to new situations. Successfully handle a wide range of functions using a combination of excellent verbal communication, organizational, and writing skills.
Skills : Microsoft Outlook, Managing Skills.
Description :
Experienced specialist duties include delivering excellent customer service to all customer's.
Answered and operated all phone cal and route them to the proper department.
Offered customer's our rewards program as well as learning and knowing our product and maintaining awareness of any fraudulent purchases or returns.
Counted money and creating deposits and noticing and catching discrepancies from the previous work day.
Promoted to assistant store support manager.
Responsible for two department's, logistics and all customer service.
Promoted to Houston as the store support department manager where my responsibility for both department's was set to a new high.
Experience
2-5 Years
Level
Junior
Education
B.A In Psychology
Service Experience Specialist Resume
Objective : To obtain a Service Experience Specialist position with a company that will allow me to maximize on my management, selling, and customer service experience while expanding and perfecting my marketing, networking, and budgeting knowledge.
Skills : Microsoft office, Customer Service, Excel, Forecasting, Marketing, Powerpoint, Public Speaking, Relationship Management, Training, Team Building, Word.
Description :
Coached on offering loyalty programs to ensure future business.
Partnered with other individuals in store leadership to brainstorm and execute tangible plans to increase store revenue.
Handled difficult customer situations and achieve a solution that both pleases the customer and maintains the integrity of the company.
Educated employees on how to give a customer a satisfying shopping experience to separate the appointment from any other experience at another retailer.
Educated employees on new procedures, technologies, and best practices.
Supported salespeople in providing more efficient service by keeping items stocked, helping alleviate customer wait time and assisting in ringing out customers.
Greeted customers and partners them with the appropriate department and salesperson.
Experience
2-5 Years
Level
Executive
Education
GED
Service Experience Specialist Resume
Objective : Career goals are to be part of an innovative, hardworking team where I will be able to use my skills in excellent customer service, proficiency in public speaking, willingness to learn and perfect new skills to further aid the expansion of the company with the most up to date techniques and knowledge for our field.
Skills : Office Administration, Microsoft Word, Photoshop, Leadership Experience, Marketing, Social Media Marketing, Brand Management, Professional Planning, Adobe Illustrator.
Description :
Identified and assessed customers' needs to achieve satisfaction.
Handled cash transactions with customers.
Scanned goods and collect payments.
Issued receipts, refunds, change or tickets.
Built sustainable relationships of trust through open and interactive communication.
Provided accurate, valid and complete information by using the right methods/tools.
Met personal/team sales targets and call.
Experience
2-5 Years
Level
Executive
Education
GED
Service Experience Specialist Resume
Objective : To obtain a Service Experience Specialist position where I can utilize my passion and experience in human resources and recruiting, along with by background in administrative support to aid in overall efficiency and talent growth.
Skills : Customer service expert, Multi-tasking, Careful and active listener, Strong organizational, Computer proficiency, Creative problem solving, Energetic work attitude, Adaptive team player, Fast learner.
Description :
Responsible for providing outstanding customer service in all situations.
Resolved and diffused customer issues in a timely and effective manner.
Responsible for leading new hire orientations.
Aided in new hire training.
Educated employees and managers on the new store and company initiatives and technology.
Managed and maintained department schedules.
Possessed a high degree of confidentiality.
Experience
2-5 Years
Level
Executive
Education
GED
Service Experience Specialist Resume
Headline : Six years of experience in customer service and cash handling. I enjoy helping customers and pride myself in providing upstanding service, being productive, and maintaining a cheerful disposition. Head cashier and supervisory experience.
Skills : Cash Office Training, Planning Skills.
Description :
Answered phones and aid with customer questions or redirect to the proper department.
Ringed up guests' purchases quickly while still engaging the guest.
Informed each guest about the rewards program.
Registered guests with Nordstrom Debit cards or Retail cards.
Answered quest questions about the Debit or Retail cards.
Mediated guest disputes with card activity or Nordstrom membership.
Ensured each guest has a pleasant and swift shopping experience.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Service Experience Specialist Resume
Summary : To find a Service Experience Specialist position where I can utilize my exemplar customer service skills, accounting experience, along with my problem-solving skills to impact a company's performance from day one.
Skills : Microsoft Office, Oracle, Acorde, Sharepoint, Data.
Description :
Educated salespeople on all selling tools and processes and walks the floor daily to ensure adoption by all employees.
Demonstrated expertise in all technologies used in the store environment, including proficiency in device management and troubleshooting processes.
Motivated and inspired others to adopt initiatives such as Rewards, MPOS, e-Receipt, Personal Book, and Customer Privacy.
Maintained positive team relationships throughout the store to help inspire trust and teamwork and influence behaviors to achieve desired results.
Successful in diffused customer situations while providing resolution in a timely and effective manner.
Ensured the security and privacy of customer information through education, compliance, and resolutions of issues.
Demonstrated openness to change, including the ability to learn new technologies quickly and the flexibility to adapt to new working environments.
Experience
7-10 Years
Level
Management
Education
MS
Service Experience Specialist Resume
Headline : Driven and motivated Service Experience Specialist professional possessing extensive expertise balancing customer needs and company demands while consistently surpassing expectations. Personable leader and innovator with robust work ethic and outstanding interpersonal and communication skills; able to foster and fortify loyal and profitable relations with high-profile clientele. Thrive in the fast-paced and multifaceted arena with challenges and continual growth while driving sustained business performance and exploring opportunities that add value to the organization.
Skills : Microsoft Office, Filing.
Description :
Answered account questions and located account numbers for cardholders shopping in Nordstrom stores while providing an unmatched customer experience.
Used my financial and credit knowledge to review/process requests for account maintenance, status updates, payments, errors, and letter requests.
Troubleshoot and resolve customer inquiries regarding online enrollment, passwords, sign-on issues, and other online-related questions.
Assisted customers who are responding to store event invitations and other marketing-related activities with their needs.
Supported store sales growth of Nordstrom tender and Rewards programs and educated customers on the programs and their available benefits.
Adhered to all bank policies, procedures, and practices and maintain a clean, safe, and accident-free work environment that complies with all bank safety rules.
Performed and accurately accounted for cash room duties (balancing daily cash register activity) and prepare bank deposits.
Experience
5-7 Years
Level
Executive
Education
Masters
Service Experience Specialist Resume
Objective : Results-oriented, strategic sales professional with 4 years in the retail industry. Service experience specialist who is highly energetic, outgoing, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Dedicated, focused, and excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Welcomed customers into the store and helped them locate items.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Processed and supported customers orders and inquiries related to their dedicated market.
Experience
2-5 Years
Level
Executive
Education
GED
Service Experience Specialist Resume
Objective : An innovative, results, oriented project manager with over ten years of experience and a passion for building relationships and exceeding client and management expectations. Proven success in the areas of project management, management consulting, retail management, new product and service developments and implementations, and e-business solutions. Strong skills in team building, training, and development, communication and presentation, as well as, executive client relations and account management.
Skills : Computer Skills, MS Office.
Description :
Facilitated & educated sales associates on all selling tools and processes to ensure adoption by all employees.
Demonstrated expertise in all technologies used in the store environment, including proficiency in device management and troubleshooting processes.
Built positive team relationships throughout the store to help inspire trust and teamwork and influence behaviors to achieve desired results.
Efficiently and effectively diffused customer, employees, assistant, and department managers' situations and provide resolution in a timely and effective manner.
Ensured the security and privacy of customer information through education, compliance, and resolution of issues.
Advised and trained Sales Associates one-on-one with coaching opportunities as well as interactive role-playing to assist with meeting targeted goals and quotas.
Answered calls and handle email inquiries.
Provided courteous, timely, and effective customer service.
Experience
2-5 Years
Level
Junior
Education
MS
Service Experience Specialist Resume
Headline : To secure a challenging Service Experience Specialist position with a progressive organization that will utilize my skills and capabilities in a manner beneficial to both the company and myself.
Skills : Training Skills, HR.
Description :
Assigned departments throughout the store.
Responsible for relationship building between employees and customers.
Accepted into Leadership Training Program -FNL (Future Nordstrom Leaders).
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Managed back cash office.
Assisted and supported store managers, department managers, the Human Resource department, and the loss prevention department.
Responsible for completing team schedule and updating department budget.
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