A Service Leader takes charge of leading the company’s customer service activities by overseeing and directing the team members. A well-drafted Service Leader Resume mentions the following duties and tasks – coordinating the customer service team, providing direct customer support and providing them the needed assistance; reviewing and resolving escalations, managing employee schedules and making sure the department is adequately staffed, leading the customer’s query; evaluating team members; and supporting process improvement, preparing reports and analyses of the processes, and making recommendations to the HR department.
Apart from proven work experience, the nature of the job needs the following skills and abilities – the ability to handle all types of customers; knowledge of handling the team, the ability to conduct team and performance evaluation; conflict resolution skills; and strong communication skills. A degree is not a mandatory requirement, however, possessing one will be useful.
Objective : Highly qualified Service Leader with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Exceeded corporate target for customer satisfaction for 11 months in a row.
Reduced technical escalations to management by 20% to only 2 per day.
Received award for customer service recognition and ability to work well with the other team members.
Coordinated all department functions for a team of 20+ employees.
Increased office organization by developing more efficient process changes and customer database protocols.
Developed and implemented AT&T's first manager backfill manual outlining all proper business procedures and office policies.
Received frequent customer compliments for going above and beyond normal duties.
Scheduled and directed staff in daily work assignments to maximize productivity.
Experience
2-5 Years
Level
Junior
Education
Bachelor of Science
Service Leader Resume
Objective : As a Service Leader, responsible for Motivating staff to become involved in events and actively participate in organizational functions, including Foundation events and fundraising. Experience in Identifying gaps in achieving established metrics and goals, and recommend solutions to realign with desired results.
Estimated and presented service needs to customers.
Performed scheduling and payroll for a team of 19 3.
Oversaw the workflow and productivity of 6 technicians, 7 lube technicians, and 6 advisors 4.
Managed all aspects of service writing for high volume ($3.2M/year) Repair facility.
Increased efficiency of the towing department in order to cut payroll and fuel expenses.
Adjusted pricing and margins on canned jobs to increase profitability.
Created several marketing tools that have now been implemented company-wide.
Experience
2-5 Years
Level
Junior
Education
BS
Service Leader Resume
Objective : Service Leader with 2 years of experience in Maintaining an understanding of call center industry best practices and regularly make process and workflow recommendations based on this knowledge.
Skills : Bookkeeping, Department Management, Scheduling.
Description :
Managed a hydraulic fracturing crew that operates 24/7 consisting of 55 full-time employees and ensure they make it home safe every day.
Communicated policies, purpose, and goals of the company to the crew and customers.
Ensured the crew is knowledgeable with the company and customers policies, work safely, informed, and properly trained.
Responsible for ensuring all operations do not violate OSHA regulations.
Ensured operations are compliant with the company, and customer policies/standards.
Planned, organized, coordinated, and administered work assignments prior to, during, and post job operations.
Established close relationships with all customers and ensure they're more than satisfied with the job, operation, and professionalism of the crew.
Experience
2-5 Years
Level
Executive
Education
GED
Service Leader Resume
Objective : Service Leader with 5+ years of experience in Utilizing call center technology, including Avaya CMS, Calabrio call recording, and workforce management systems to effectively manage call center resources.
Skills : Managerial, Leadership, Self-motivated, Interpreting, Communicating internally, and externally.
Description :
Ability to envision complete Present looks while styling.
Greeted all customers upon entry to the store.
Ensured they are aware of sales and special promotions taking place.
Engaged with customers to find their needs and also make suggestions of items to add-on to their chosen pieces.
Ability to create visual portfolios pertaining to the Second highest success for segment goal achievement, and second-highest customer conversion success in store.
Used customer feedback to improve crew performance, efficiencies, job knowledge, and effectiveness.
Provided the crew with the best equipment to perform the job properly and safely based on the engineered job design.
Experience
2-5 Years
Level
Junior
Education
GED
Service Leader Resume
Headline : Seeking a Service Leader with 6 years of experience in Maintaining and overseeing the execution of the MSCs deposit, web, and/or loan-related policies and procedures. Responsible for Collaborating with branch and MSC management on cross-distribution delivery of products and services to SEFCU members.
Skills : Customer Service, Team Building.
Description :
Serviced Leader is the PSL Mobile Business Unit Leader and is responsible for the development and leadership of the Production Enhancement profit center within the company.
Managed processes to ensure job site execution as designed and followed up job site performance with customers also maintained performance measures and documented results and best practices.
Coordinated and directed the mobilization of equipment from the base.
Coordinated and directed the activities of operators during site operations.
Prepared status reports.
Promoted good customer relations at the worksite.
Coordinated the cleanup, repair, and preparation of equipment for the next job.
Experience
5-7 Years
Level
Junior
Education
GED
Service Leader Resume
Objective : Seeking a Service Leader, responsible for Acting as a liaison between the MSC and all departments of the credit union. Experience in Preparing, interpreting, and making decisions based on call handling and activity reports requested by management.
Skills : Leadership, Customer Service, Customer service relation.
Description :
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Service Leader Resume
Objective : Seeking a Service Leader, responsible for ensuring the highest possible level of service is delivered to Membership. and also Demonstrating awareness of member expectations and strives to fulfill and exceed those expectations.
Skills : Inventory Management, Microsoft Office, Data Entry, CPR Certified.
Description :
Oversaw all preparations for fishing/ And work over cleanout.
Handled all sales, and disputes with clients Goal; to work in any hostile environment.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Handled currency and credit transactions quickly and accurately.
Developed and managed AT&T's first formal employee communications system to distribute company news and critical information.
Investigated and performed follow-up activities on unplanned events and/or jobs.
Responsible for Investigating accidents, injuries, and incidents within assigned PSL.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Service Leader Resume
Summary : Service Leader with 7 years of experience in Continually working to better understand the Credit Union and how individual activity supports our organizational direction, particularly our Community Pillar. and also Encouraging staff accountability and ownership behavior.
Skills : Monitoring, Coordinating, Multitasking.
Description :
Responsible for Safety, Service Excellence, and Customer Satisfaction by providing training and guidance to the supervision of these individuals engaged in worksite service.
Trained in Halliburton Management System (HMS), Halliburton and Customer Health, Safety and Environmental (HSE) standards and work methods/guidelines for personnel.
Regularly used performance data to identify opportunities for performance improvement.
Monitored on-site field performance assessments (End of Job Customer Survey (EJCS) / Key Performance Indicator review).Responsible for promoting safety awareness in the mobilization of crews as well as all aspects of location operations.
Actively promoted and used our tools related to safe working such as Job Safety Analysis, Behavior-Based, and Hazard Observation Programs.
Managed the development of the supervision of personnel using the competency system to enhance job performance, enabling the potential for reducing the cost of poor quality.
Coordinated and assisted with the Correction, Prevention, and Improvement (CPI).
Experience
7-10 Years
Level
Management
Education
Business Administration
Service Leader Resume
Headline : To obtain a Service Leader with 6+ years of experience in training new employees for the serving position. and also Maintaining new hire paperwork while in the training phase.
Skills : Excellent Communication, Microsoft Office, Customer, Data, Training.
Description :
Developed plans for oil and gas field drilling and for product recovery and treatment.
Conducted site visits to plan the locations of equipment and interconnection to the sites existing electrical system.
Analyzed data to recommend placement of cement and supplementary processes to enhance production.
Examined accidents to obtain data that can be used to design preventive measures.
Initiated and captured product and procedural updates.
Interpreted drilling and testing information for personnel.
Rapidly created workarounds to temporarily resolve issues.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Service Leader Resume
Objective : As a Service Leader, responsible for Coordinating and implemented cementing service line work at the well site, serving as subject matter expert, and handling more complex, hazardous, and high-profile jobs while providing quality service to customers. Evaluating individual performance levels of assigned crews, training operators to improve job performance.
Skills : Microsoft Office, Customer Service, Attention to Detail.
Description :
Accepted payment from customers and make changes as necessary.
Eliminated problems and liability related to customers' excessive drinking.
Checked the quantity and quality of received products.
Cleaned and prepared various foods for cooking or serving.
Communicated with customers regarding orders, comments, and complaints.
Compiled and maintained records of food use and expenditures.
Complied with scheduled kitchen sanitation and ensured all standards and practices were met.
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